genesys.com
Link authority for genesys.com (registrable domain: genesys.com) from the Common Crawl web graph: PageRank and harmonic centrality history since 2017, current scores, and the site's top backlink sources.
Web-graph authority (0-100)
Domain scores measure genesys.com as a whole: every subdomain's links rolled up into one node of Common Crawl's domain-level web graph. Host scores measure the exact hostname genesys.com. WWW scores cover the www variant of that hostname, which the graph tracks as its own entry since January 2026 (before that, www and bare host were merged). A big gap between domain and host usually means the domain's authority lives on other subdomains. PageRank is link-endorsement authority: how much weight the sites linking here carry themselves. Harmonic centrality measures reach: how close this site sits to the rest of the web when following links, which favors broadly connected sites over ones boosted by a few heavy linkers. All are normalized 0 to 100 within each crawl snapshot; a dash means that series does not exist for this site.
Homepage
What genesys.com presents on its own homepage: the page title, description, and the social share markup it publishes. Pulled from https://genesys.com.
| Title | AI-Powered CX | Genesys Cloud |
|---|---|
| Description | Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. |
| OG Title | AI-Powered CX | Genesys Cloud |
| OG Description | Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries. |
| OG Site Name | Genesys |
| Twitter Title | AI-Powered CX | Genesys Cloud |
| Twitter Card | summary_large_image |
Social accounts and contact points
Where this site maintains a presence and every reachable route its homepage exposes: social accounts, contact pages, addresses, and content feeds.
| 601919 (business) | |
| genesyscx | |
| X | Genesys |
| Genesys | |
| Youtube | Genesyslab1 |
Structured data (JSON-LD)
The schema.org markup this homepage publishes: the machine-readable identity search engines and AI systems read. Types found: WebSite, WebPage, Organization.
JSON-LD block (12,206 bytes)
{
"@context": "https://schema.org",
"@graph": [
{
"@type": "WebSite",
"@id": "https://www.genesys.com/#website",
"url": "https://www.genesys.com/",
"name": "Genesys",
"publisher": { "@id": "https://www.genesys.com/#organization" },
"inLanguage": "en",
"potentialAction": {
"@type": "SearchAction",
"target": "https://www.genesys.com/?s={search_term_string}",
"query-input": "required name=search_term_string"
}
},
{
"@type": "WebPage",
"@id": "https://www.genesys.com/#webpage",
"url": "https://www.genesys.com/",
"name": "AI-Powered CX | Genesys Cloud",
"description": "Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.",
"isPartOf": { "@id": "https://www.genesys.com/#website" },
"about": { "@id": "https://www.genesys.com/#organization" },
"inLanguage": "en"
},
{
"@type": "Organization",
"@id": "https://www.genesys.com/#organization",
"name": "Genesys Cloud",
"alternateName": [
"Genesys Telecommunications Laboratories",
"Genesys Telecom Labs",
"Genesys Labs"
],
"legalName": "Genesys Cloud Services, Inc.",
"url": "https://www.genesys.com/",
"description": "Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.",
"logo": {
"@type": "ImageObject",
"url": "https://www.genesys.com/wp-content/themes/genesys-kraken/logo/genesys-com-full-color.svg"
},
"foundingDate": "1990",
"founder": [
{
"@type": "Person",
"name": "Gregory Shenkman",
"sameAs": "https://www.linkedin.com/in/gregshenkman/"
},
{
"@type": "Person",
"name": "Alec Miloslavsky",
"sameAs": "https://www.linkedin.com/in/alecmiloslavsky/"
}
],
"employee": {
"@type": "Person",
"name": "Tony Bates",
"jobTitle": "Chief Executive Officer",
"sameAs": [
"https://en.wikipedia.org/wiki/Tony_Bates",
"https://www.linkedin.com/in/tony-bates-679227a5"
]
},
"address": {
"@type": "PostalAddress",
"streetAddress": "1302 El Camino Real, Suite 300 Menlo Park",
"addressLocality": "Menlo Park",
"addressRegion": "CA",
"postalCode": "94025",
"addressCountry": "US"
},
"contactPoint": [
{
"@type": "ContactPoint",
"contactType": "Customer Service",
"telephone": "+1-888-436-3797",
"url": "https://www.genesys.com/contact-us",
"areaServed": ["CA","US","DZ","CM","CG","EG","GH","KE","MA","NG","ZA","SD","TZ","UG","ZM","ZW","KZ","LK","BY","BE","CZ","FI","GR","NL","NO","PT","RO","SE","CH"],
"availableLanguage": ["English","Arabic","Traditional Chinese","Danish","Czech","Dutch","Finnish","Hebrew","French","German","Italian","Japanese","Simplified Chinese","Korean","Norwegian","Polish","Portuguese","Spanish","Swedish","Thai"]
},
{
"@type": "ContactPoint",
"contactType": "Customer Service",
"telephone": "+1 650 466-1100",
"url": "https://www.genesys.com/contact-us",
"areaServed": ["CA","US","DZ","CM","CG","EG","GH","KE","MA","NG","ZA","SD","TZ","UG","ZM","ZW","KZ","LK","BY","BE","CZ","FI","GR","NL","NO","PT","RO","SE","CH"],
"availableLanguage": ["English","Arabic","Traditional Chinese","Danish","Czech","Dutch","Finnish","Hebrew","French","German","Italian","Japanese","Simplified Chinese","Korean","Norwegian","Polish","Portuguese","Spanish","Swedish","Thai"]
},
{
"@type": "ContactPoint",
"contactType": "Sales",
"url": "https://www.genesys.com/contact-us",
"areaServed": ["CA","US","DZ","CM","CG","EG","GH","KE","MA","NG","ZA","SD","TZ","UG","ZM","ZW","KZ","LK","BY","BE","CZ","FI","GR","NL","NO","PT","RO","SE","CH"],
"availableLanguage": ["English","Arabic","Traditional Chinese","Danish","Czech","Dutch","Finnish","Hebrew","French","German","Italian","Japanese","Simplified Chinese","Korean","Norwegian","Polish","Portuguese","Spanish","Swedish","Thai"]
},
{
"@type": "ContactPoint",
"contactType": "General Inquiries",
"url": "https://www.genesys.com/contact-us",
"areaServed": ["CA","US","DZ","CM","CG","EG","GH","KE","MA","NG","ZA","SD","TZ","UG","ZM","ZW","KZ","LK","BY","BE","CZ","FI","GR","NL","NO","PT","RO","SE","CH"],
"availableLanguage": ["English","Arabic","Traditional Chinese","Danish","Czech","Dutch","Finnish","Hebrew","French","German","Italian","Japanese","Simplified Chinese","Korean","Norwegian","Polish","Portuguese","Spanish","Swedish","Thai"]
}
],
"knowsAbout": [
{ "@type": "DefinedTerm", "name": "Call center", "@id": "https://www.wikidata.org/wiki/Q476796" },
{ "@type": "DefinedTerm", "name": "Agentic AI", "@id": "https://www.wikidata.org/wiki/Q132451509" },
{ "@type": "DefinedTerm", "name": "Customer experience", "@id": "https://www.wikidata.org/wiki/Q984142" },
{ "@type": "DefinedTerm", "name": "Customer experience system", "@id": "https://www.wikidata.org/wiki/Q5196456" },
{ "@type": "DefinedTerm", "name": "Contact Center Telephony", "@id": "https://www.wikidata.org/wiki/Q25312742" }
],
"sameAs": [
"https://www.linkedin.com/company/genesys",
"https://en.wikipedia.org/wiki/Genesys_(company)",
"https://www.youtube.com/Genesys",
"https://x.com/Genesys",
"https://www.facebook.com/genesys",
"https://www.instagram.com/genesyscx/",
"https://www.wikidata.org/wiki/Q5532852",
"https://www.crunchbase.com/organization/genesys",
"https://www.gartner.com/reviews/market/contact-center-as-a-service/vendor/genesys"
],
"award": [
"2025 Gartner® Magic Quadrant™ for Contact Center as a Service",
"Critical Capabilities for Contact Center as a Service",
"The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025"
],
"subjectOf": [
{
"@type": "CreativeWork",
"name": "2025 Gartner® Magic Quadrant™ for Contact Center as a Service",
"url": "https://www.genesys.com/resources/gartner-magic-quadrant-for-contact-center-as-a-service"
},
{
"@type": "CreativeWork",
"name": "Critical Capabilities for Contact Center as a Service",
"url": "https://www.genesys.com/resources/critical-capabilities-for-contact-center-as-a-service"
},
{
"@type": "CreativeWork",
"name": "The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025",
"url": "https://www.genesys.com/resources/the-forrester-wave-contact-center-as-a-service"
}
],
"hasCredential": [
{ "@type": "EducationalOccupationalCredential", "name": "SOC 2 Type II", "url": "https://www.genesys.com/trust/soc-2-type-2", "credentialCategory": "Security Attestation" },
{ "@type": "EducationalOccupationalCredential", "name": "SOC 3 Type II", "url": "https://www.genesys.com/trust/soc-3-type-2", "credentialCategory": "Security Attestation" },
{ "@type": "EducationalOccupationalCredential", "name": "SOC 1 Type II", "url": "https://www.genesys.com/trust/soc-1-type-2", "credentialCategory": "Security Attestation" },
{ "@type": "EducationalOccupationalCredential", "name": "ISO/IEC 27001:2022", "url": "https://www.genesys.com/trust/iso-270012022", "credentialCategory": "Information Security Management" },
{ "@type": "EducationalOccupationalCredential", "name": "ISO/IEC 27017:2015", "url": "https://www.genesys.com/trust/iso-270172015", "credentialCategory": "Cloud Security Controls" },
{ "@type": "EducationalOccupationalCredential", "name": "ISO/IEC 27018:2019", "url": "https://www.genesys.com/trust/iso-270182019", "credentialCategory": "Cloud Privacy Controls" },
{ "@type": "EducationalOccupationalCredential", "name": "BSI C5", "url": "https://www.genesys.com/trust/c5", "credentialCategory": "Cloud Security" },
{ "@type": "EducationalOccupationalCredential", "name": "DoD Impact Level IL2", "url": "https://www.genesys.com/trust/dod-impact-level-il-2", "credentialCategory": "U.S. DoD Cloud Security Level" },
{
"@type": "EducationalOccupationalCredential",
"name": "EU-U.S. Data Privacy Framework (DPF)",
"url": "https://www.genesys.com/trust/data-privacy-framework-dpf",
"credentialCategory": "Data Protection Certification",
"recognizedBy": {
"@type": "Organization",
"name": "U.S. Department of Commerce",
"url": "https://www.commerce.gov/"
}
},
{ "@type": "EducationalOccupationalCredential", "name": "CSA CAIQ", "url": "https://www.genesys.com/trust/csa-caiq", "credentialCategory": "Cloud Security Assessment" }
]
}
]
}
Authority over time
Every Common Crawl web-graph release since 2017, roughly quarterly. The domain series goes back to 2017; Common Crawl only began publishing the host-level graph in 2020, so host lines start there. Click a legend entry to show or hide that line. Flat lines are normal for established sites; watch for sustained rises or drops, which track real gains or losses in who links here.
A note on www: through the end of 2025 the source web graph merged www and non-www hostnames into the bare name, so one host line covers both. Starting in January 2026 the graph splits them into separate entries, which is why www can carry its own scores going forward.
Backlink counts
Unique linking domains seen in Common Crawl's link graphs. This is a different dataset than the 0-100 authority scores above: these are raw counts, host-level for genesys.com and domain-level for genesys.com with all its subdomains combined. Common Crawl covers a large sample of the web, not all of it, so treat counts as comparable between sites rather than absolute totals.
Top backlinks in the domain graph
Common Crawl publishes two link graphs. The DOMAIN graph connects whole domains: every link from any page of one domain to any page of another. This table shows the highest-authority domains linking to genesys.com (including its subdomains), ranked by the linker's PageRank. The table shows the top 1,000; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.
Top backlinks in the host graph
The HOST graph connects exact hostnames, so subdomains count separately. This table shows the highest-authority hosts linking to genesys.com specifically, ranked by the linker's PageRank. The table shows the top 151; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.