firstorion.com

[
  {
    "@context": "https://schema.org",
    "@type": "Organization",
    "@id": "https://firstorion.com",
    "name": "First Orion",
    "legalName": "First Orion Corp",
    "url": "https://firstorion.com",
    "logo": {
      "@type": "ImageObject",
      "url": "https://cdn.prod.website-files.com/68c9c6b00c8ad4ad4c2615fd/6967d258ee82ee5b50760f03_First-Orion-logo-navy.png"
    },
    "telephone": "+1-501-358-4061",
    "address": {
      "@type": "PostalAddress",
      "streetAddress": "520 Main Street",
      "addressLocality": "North Little Rock",
      "addressRegion": "AR",
      "postalCode": "72114",
      "addressCountry": "US"
    },
    "location": [
      {
        "@type": "Place",
        "name": "First Orion — Headquarters",
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "520 Main Street",
          "addressLocality": "North Little Rock",
          "addressRegion": "AR",
          "postalCode": "72114",
          "addressCountry": "US"
        }
      },
      {
        "@type": "Place",
        "name": "First Orion — West Coast",
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "3605 132nd Ave SE, Suite 400",
          "addressLocality": "Bellevue",
          "addressRegion": "WA",
          "postalCode": "98006",
          "addressCountry": "US"
        }
      },
      {
        "@type": "Place",
        "name": "First Orion UK Limited — EMEA",
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "10 Temple Back, Suite 2, First Floor",
          "addressLocality": "Bristol",
          "postalCode": "BS1 6FL",
          "addressCountry": "GB"
        }
      },
      {
        "@type": "Place",
        "name": "First Orion — MENA",
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "Mazaya Business Avenue BB2, Office 1503, Jumeirah Lakes Towers",
          "addressLocality": "Dubai",
          "addressCountry": "AE"
        }
      }
    ],
    "sameAs": [
      "https://www.facebook.com/firstorioncorp",
      "https://www.linkedin.com/company/firstorion/",
      "https://www.instagram.com/firstorion/",
      "https://www.reddit.com/user/first_orion/",
      "https://twitter.com/firstorioncorp",
      "https://www.youtube.com/c/firstorion"
    ]
  },
  {
    "@context": "https://schema.org",
    "@type": "WebSite",
    "@id": "https://firstorion.com/#website",
    "name": "First Orion",
    "url": "https://firstorion.com",
    "publisher": {
      "@id": "https://firstorion.com"
    }
  },
  {
    "@context": "https://schema.org",
    "@type": "WebPage",
    "@id": "https://firstorion.com/#webpage",
    "name": "Branded Calling & Caller ID Solutions",
    "description": "Stop spam labels & boost answer rates with branded calling solutions. Caller ID, call protection & STIR/SHAKEN authentication. Get started today!",
    "url": "https://firstorion.com",
    "isPartOf": {
      "@id": "https://firstorion.com/#website"
    },
    "about": {
      "@id": "https://firstorion.com"
    }
  },
  {
    "@context": "https://schema.org",
    "@type": "FAQPage",
    "@id": "https://firstorion.com/frequently-asked-questions#webpage",
    "name": "Frequently Asked Questions",
    "url": "https://firstorion.com/frequently-asked-questions",
    "isPartOf": {
      "@id": "https://firstorion.com/#website"
    },
    "mainEntity": [
      {
        "@type": "Question",
        "name": "What is branded calling and why do businesses use it?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Branded calling (or branded communications) technology displays your business name, department, or call reason on outbound calls to build trust and increase engagement."
        }
      },
      {
        "@type": "Question",
        "name": "What is a branded call and how does it work?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "A branded call displays your business name, logo, and/or call reason on the recipient's phone screen. This builds trust and recognition."
        }
      },
      {
        "@type": "Question",
        "name": "Does branded calling work on all major U.S. carriers?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. First Orion delivers branded calls across all major U.S. carriers including T-Mobile, AT&T, and Verizon."
        }
      },
      {
        "@type": "Question",
        "name": "How many mobile devices can receive branded calls?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "First Orion reaches nearly 400 million phones in the U.S., covering both iPhones and Android devices. INFORM Branded Calling works across all major U.S. carriers (T-Mobile, Verizon, AT&T) and reaches subscribers in both the U.S. and Canada."
        }
      },
      {
        "@type": "Question",
        "name": "How many devices does First Orion cover?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "There are nearly 400 million phones in the U.S., including both iPhones and Androids."
        }
      },
      {
        "@type": "Question",
        "name": "What businesses are eligible to use INFORM?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Any business making outbound calls can use INFORM across U.S., Canada, UK, and Germany."
        }
      },
      {
        "@type": "Question",
        "name": "Can I display my company logo on branded calls?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. INFORM with Logo enables businesses to display their logo with their branded text display. This enhanced branding solution requires API or SIP integration with your calling platform. Contact First Orion sales to discuss logo branding options for your specific setup."
        }
      },
      {
        "@type": "Question",
        "name": "How does INFORM compare to traditional CNAM?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Traditional CNAM caller ID is outdated, inconsistent across carriers, and often invisible to recipients. INFORM lets you control exactly how your business appears."
        }
      },
      {
        "@type": "Question",
        "name": "What's the difference between INFORM Branded Calling and caller ID?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Traditional caller ID (CNAM) is outdated and inconsistent. It relies on a patchwork of databases. INFORM provides consistent branding across networks."
        }
      },
      {
        "@type": "Question",
        "name": "How does INFORM Branded Calling compare to traditional Caller ID (CNAM)?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "INFORM provides consistent branding across networks, whereas traditional CNAM relies on outdated patchwork databases."
        }
      },
      {
        "@type": "Question",
        "name": "What makes branded calling better than standard caller ID?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Branded communications provides complete control of business name, identity, and reason for call versus optional caller ID service."
        }
      },
      {
        "@type": "Question",
        "name": "What is the difference between INFORM and ENGAGE?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "INFORM is carrier-based and works on all U.S. carriers without an app. ENGAGE integrates with your mobile app for worldwide reach."
        }
      },
      {
        "@type": "Question",
        "name": "Is Branded Calling easy to activate?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. With INFORM Branded Calling, there's no complicated integration or special software needed."
        }
      },
      {
        "@type": "Question",
        "name": "Does First Orion offer call analytics and reporting?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. First Orion provides comprehensive call analytics for INFORM clients."
        }
      },
      {
        "@type": "Question",
        "name": "Which carrier networks does First Orion support?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "First Orion supports all major U.S. carriers including T-Mobile, Verizon, Boost Mobile, and AT&T, plus Canadian networks."
        }
      },
      {
        "@type": "Question",
        "name": "What networks does First Orion serve?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "All the major carriers: T-Mobile, Verizon, AT&T, and more."
        }
      },
      {
        "@type": "Question",
        "name": "Which industries benefit from branded communications?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Branded communications serves businesses of all sizes across industries: call and contact centers, major retailers, financial institutions, automotive companies, healthcare providers."
        }
      },
      {
        "@type": "Question",
        "name": "What is included in an INFORM pricing plan?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "An INFORM Pricing Plan is a subscription package that provides access to First Orion's Branded Calling service. Plans include branded caller ID display, carrier network delivery, and analytics."
        }
      },
      {
        "@type": "Question",
        "name": "What is the $25 one-time business certification fee?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "The one-time $25 fee covers Business Certification - First Orion's verification process ensuring legitimate businesses use the platform ethically."
        }
      },
      {
        "@type": "Question",
        "name": "Does First Orion require annual contracts?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Standard plans are month-to-month with no long-term commitment required. Annual contracts are available through sales."
        }
      },
      {
        "@type": "Question",
        "name": "What payment methods does First Orion accept?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "First Orion accepts ACH bank transfers and credit/debit cards for subscription payments."
        }
      },
      {
        "@type": "Question",
        "name": "Can international businesses purchase prepaid plans?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "For companies located outside the United States, prepaid plans require consultation with First Orion's international team. Contact them to discuss available options, pricing, and service availability in your region."
        }
      },
      {
        "@type": "Question",
        "name": "What pricing exists for high-volume callers (50,000+ calls/month)?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Submit a contact form for custom enterprise pricing with volume discounts."
        }
      },
      {
        "@type": "Question",
        "name": "What is SENTRY?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "SENTRY prevents scammers from spoofing your business numbers by authenticating every outbound call with a unique time-limited key."
        }
      },
      {
        "@type": "Question",
        "name": "How does SENTRY block fraudulent calls?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "SENTRY integrates via API/SIP, generating unique authentication keys for legitimate calls that carriers verify before delivery."
        }
      },
      {
        "@type": "Question",
        "name": "Can SENTRY and INFORM work together?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. SENTRY blocks spoofed calls while INFORM brands your legitimate calls with business details."
        }
      },
      {
        "@type": "Question",
        "name": "What does AFFIRM Reputation Monitoring do?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "AFFIRM provides visibility into how your outbound business calls are labeled across mobile networks, helping identify when calls are tagged as spam or scam."
        }
      },
      {
        "@type": "Question",
        "name": "How does AFFIRM detect spam/scam labeling?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "AFFIRM uses validation calls to observe how business calls are displayed on mobile devices and surfaces those insights in the Customer Portal."
        }
      },
      {
        "@type": "Question",
        "name": "How are AFFIRM's validation calls made?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Businesses can either conduct validation calls themselves to control frequency, or allow First Orion to automate validation calls on their behalf. Both options provide the same monitoring insights."
        }
      },
      {
        "@type": "Question",
        "name": "What devices support RCS and ENRICH?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENRICH reaches all Android and iOS devices (version 18.1 and above) across all major US carriers."
        }
      },
      {
        "@type": "Question",
        "name": "How is ENRICH different from SMS/MMS?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENRICH uses RCS, delivering interactive experiences with rich media versus SMS's 160-character limitation."
        }
      },
      {
        "@type": "Question",
        "name": "Can I use ENRICH for two-way conversations?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes, ENRICH provisions two-way conversational A2P messaging through RCS."
        }
      },
      {
        "@type": "Question",
        "name": "What reporting is available with ENRICH?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENRICH provides metrics including message quantity, delivery rates, opens, and response rates."
        }
      },
      {
        "@type": "Question",
        "name": "What is business number registration?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Business number registration ensures your phone numbers are accurately recorded and recognized by telecom networks as legitimate. When paired with good calling practices, it can mitigate spam tagging, maintain caller trust, and ensure your calls reach customers instead of being blocked or ignored."
        }
      },
      {
        "@type": "Question",
        "name": "Why should I register my business number?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Registering with First Orion enables you to influence how your calls are labeled by carriers. The information you provide during the registration process helps carriers to determine a proper label for your outbound calls."
        }
      },
      {
        "@type": "Question",
        "name": "What is the process to register my business number?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Register through First Orion's Customer Portal. The process verifies your business and ensures proper number labeling."
        }
      },
      {
        "@type": "Question",
        "name": "How quickly is business number registration confirmed?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Most businesses receive registration confirmation within minutes."
        }
      },
      {
        "@type": "Question",
        "name": "Is there a cost to register my business numbers?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "No. Business number registration is completely free."
        }
      },
      {
        "@type": "Question",
        "name": "Is there an API for registering business numbers in bulk?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. The Business Number Registration API enables businesses and BPOs to automate high-volume number registrations."
        }
      },
      {
        "@type": "Question",
        "name": "What is business phone number trustworthiness?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Business number trustworthiness is your phone number's reputation score across telecom networks."
        }
      },
      {
        "@type": "Question",
        "name": "How do carriers determine the label for my number?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "At Business Number Registration, you provide identifying information to help the mobile analytic engines determine a proper label for your outbound calls."
        }
      },
      {
        "@type": "Question",
        "name": "What happens if my business number has poor reputation?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Results include decreased answer rates, damaged trust, missed revenue, and potential blocking."
        }
      },
      {
        "@type": "Question",
        "name": "How do I fix an incorrect label on my business number?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Complete Business Number Registration in First Orion's Customer Portal."
        }
      },
      {
        "@type": "Question",
        "name": "How do I prevent my business number from being flagged as spam?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Register your number, follow best practices, and use AFFIRM monitoring proactively."
        }
      },
      {
        "@type": "Question",
        "name": "What steps maintain my business number's trustworthiness?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Complete registration, follow calling best practices, and use AFFIRM monitoring tools."
        }
      },
      {
        "@type": "Question",
        "name": "What tools help maintain business number reputation?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "First Orion offers INFORM for Branded Calling (ensuring your calls display correctly) and AFFIRM for reputation monitoring (tracking how carriers view your numbers). Together, these tools help maintain trustworthiness by controlling call appearance and alerting you to reputation issues."
        }
      },
      {
        "@type": "Question",
        "name": "What occurs after submitting business number registration?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "First Orion reviews and confirms registration across carrier networks."
        }
      },
      {
        "@type": "Question",
        "name": "What are best practices for business caller ID presentation?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Display your business name consistently, use recognizable numbers, provide clear call reasons, and ensure accurate representation."
        }
      },
      {
        "@type": "Question",
        "name": "How can businesses improve customer answer rates?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Branded calling solves the problem of unanswered calls. When customers see an unknown number, they often ignore it."
        }
      },
      {
        "@type": "Question",
        "name": "What strategies improve answer rates?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Register business numbers to mitigate spam flags, use branded calling to display business information, call during business hours, maintain consistent caller ID, and monitor reputation."
        }
      },
      {
        "@type": "Question",
        "name": "How do businesses stay compliant with outbound calling regulations?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Adhere to TCPA regulations, maintain consent records, scrub Do Not Call lists, use truthful caller ID, and implement STIR/SHAKEN."
        }
      },
      {
        "@type": "Question",
        "name": "What's the difference between scam and spam calls?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Scam calls are fraudulent; spam involves legitimate businesses using poor practices."
        }
      },
      {
        "@type": "Question",
        "name": "What are the benefits of using ENGAGE for branded calling?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENGAGE solves the unknown caller problem for businesses branding outside of the US by enabling branding on iOS and Android devices internationally through your mobile app's SDK, increasing answer rates."
        }
      },
      {
        "@type": "Question",
        "name": "Which businesses can use ENGAGE?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENGAGE works for any business branding outside of the US with a customer-facing mobile app."
        }
      },
      {
        "@type": "Question",
        "name": "What advantages does ENGAGE offer over traditional Caller ID?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "ENGAGE provides complete control through your app versus traditional Caller ID's inconsistent databases and optional paid service."
        }
      },
      {
        "@type": "Question",
        "name": "How do INFORM and ENGAGE differ from traditional Caller ID?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Traditional Caller ID uses inconsistent databases and requires payment; INFORM and ENGAGE ensure consistent, controlled presentation."
        }
      },
      {
        "@type": "Question",
        "name": "What types of businesses can use branded calling?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Any business making outbound calls can use branded calling."
        }
      },
      {
        "@type": "Question",
        "name": "Can First Orion integrate with my existing platform?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Yes. Integration documentation is available at developers.firstorion.com."
        }
      },
      {
        "@type": "Question",
        "name": "What roles do First Orion partners play?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Responsibilities vary: Referral and Advertising Partners focus on lead generation; BPO and Technology Partners work more directly with customers."
        }
      },
      {
        "@type": "Question",
        "name": "How do I determine which partner program is right?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Submit an inquiry form; First Orion recommends the best-fit program."
        }
      },
      {
        "@type": "Question",
        "name": "What resources do First Orion partners access?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Partner Portal provides content guides, creative assets, performance tracking, and onboarding resources."
        }
      },
      {
        "@type": "Question",
        "name": "What does 'Content' mean in First Orion's platform?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Content refers to the branding elements you configure for your calls - specifically your Display Names and Images."
        }
      },
      {
        "@type": "Question",
        "name": "How can call centers improve the customer hold experience?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Implement callback queues instead of hold music."
        }
      },
      {
        "@type": "Question",
        "name": "How can businesses balance automation with personal service?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Automate routine tasks while preserving agents for complex conversations using intelligent routing."
        }
      }
    ]
  }
]

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  "@context": "https://schema.org",
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      "@type": "Organization",
      "@id": "https://firstorion.com/#organization",
      "name": "First Orion",
      "legalName": "First Orion Corp",
      "url": "https://firstorion.com",
      "logo": {
        "@type": "ImageObject",
        "url": "https://cdn.prod.website-files.com/68c9c6b00c8ad4ad4c2615fd/6967d258ee82ee5b50760f03_First-Orion-logo-navy.png",
        "width": 600,
        "height": 60
      },
      "telephone": "+1-501-358-4061",
      "foundingDate": "2008",
      "founders": [
        {"@type": "Person", "name": "Jeff Stalnaker"}
      ],
      "employee": [
        {
          "@type": "Person",
          "name": "Scott Hambuchen",
          "jobTitle": "Chief Executive Officer"
        }
      ],
      "member": [
        {
          "@type": "OrganizationRole",
          "roleName": "Board Member",
          "member": {
            "@type": "Person",
            "name": "Charles Morgan"
          }
        }
      ],
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "520 Main Street",
        "addressLocality": "North Little Rock",
        "addressRegion": "AR",
        "postalCode": "72114",
        "addressCountry": "US"
      },
      "location": [
        {
          "@type": "Place",
          "name": "First Orion — Headquarters",
          "address": {
            "@type": "PostalAddress",
            "streetAddress": "520 Main Street",
            "addressLocality": "North Little Rock",
            "addressRegion": "AR",
            "postalCode": "72114",
            "addressCountry": "US"
          }
        },
        {
          "@type": "Place",
          "name": "First Orion — West Coast",
          "address": {
            "@type": "PostalAddress",
            "streetAddress": "3605 132nd Ave SE, Suite 400",
            "addressLocality": "Bellevue",
            "addressRegion": "WA",
            "postalCode": "98006",
            "addressCountry": "US"
          }
        },
        {
          "@type": "Place",
          "name": "First Orion UK Limited — EMEA",
          "address": {
            "@type": "PostalAddress",
            "streetAddress": "10 Temple Back, Suite 2, First Floor",
            "addressLocality": "Bristol",
            "postalCode": "BS1 6FL",
            "addressCountry": "GB"
          }
        },
        {
          "@type": "Place",
          "name": "First Orion — MENA",
          "address": {
            "@type": "PostalAddress",
            "streetAddress": "Mazaya Business Avenue BB2, Office 1503, Jumeirah Lakes Towers",
            "addressLocality": "Dubai",
            "addressCountry": "AE"
          }
        }
      ],
      "sameAs": [
        "https://www.linkedin.com/company/firstorion/",
        "https://x.com/firstorioncorp",
        "https://www.facebook.com/firstorioncorp",
        "https://www.youtube.com/c/firstorion",
        "https://www.instagram.com/firstorion/",
        "https://www.crunchbase.com/organization/first-orion"
      ],
      "knowsAbout": [
        "Branded Calling",
        "Caller ID",
        "STIR/SHAKEN",
        "Call Authentication",
        "Spam Call Prevention",
        "Branded Messaging",
        "Call Analytics",
        "Customer Engagement"
      ],
      "areaServed": [
        {"@type": "Country", "name": "United States"},
        {"@type": "Country", "name": "United Kingdom"},
        {"@type": "Country", "name": "Germany"},
        {"@type": "Country", "name": "France"},
        {"@type": "Country", "name": "Spain"},
        {"@type": "Country", "name": "United Arab Emirates"},
        {"@type": "Country", "name": "Mexico"}
      ]
    },
    {
      "@type": "WebSite",
      "@id": "https://firstorion.com/#website",
      "url": "https://firstorion.com/",
      "name": "First Orion",
      "publisher": {"@id": "https://firstorion.com/#organization"},
      "inLanguage": "en-US"
    }
  ]
}