sobot.io

{"@context":"https://schema.org","@graph":[{"@type":"Corporation","@id":"https://www.sobot.io/#organization","name":"Sobot","url":"https://www.sobot.io/","logo":{"@type":"ImageObject","url":"https://www.sobot.io/_nuxt/img/logo.33eff65.png","width":240,"height":80},"foundingDate":"2014-05-01","contactPoint":[{"@type":"ContactPoint","contactType":"Customer support","telephone":"+65-31052259","email":"marketing@sobot.io","areaServed":"Worldwide"}],"address":[{"@type":"PostalAddress","streetAddress":"20 Collyer Quay, Level 12 & 13","addressLocality":"Singapore","addressRegion":"Central Singapore","postalCode":"049319","addressCountry":"SG"},{"@type":"PostalAddress","streetAddress":"32 6th Ave","addressLocality":"New York","addressRegion":"New York","postalCode":"10013","addressCountry":"US"},{"@type":"PostalAddress","streetAddress":"No. 9 Building, Zone 2, Hanwei International Plaza, Fengtai District","addressLocality":"Beijing","addressRegion":"Beijing Municipality","postalCode":"100070","addressCountry":"CN"}],"sameAs":["https://www.linkedin.com/company/sobotofficial","https://www.youtube.com/@Sobot_Official","https://www.facebook.com/SobotTechnology","https://twitter.com/Sobot_Official","https://www.instagram.com/sobot.io/","https://www.g2.com/products/sobot-omnichannel-suite/reviews"]},{"@type":"SoftwareApplication","@id":"https://www.sobot.io/#app","name":"Sobot Omnichannel Suite","applicationCategory":"Customer Service","operatingSystem":"Web, Windows, macOS, iOS, Android","offers":{"@type":"Offer","price":"0","priceCurrency":"USD"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"ratingCount":358,"bestRating":5}},{"@type":"WebSite","@id":"https://www.sobot.io/#website","url":"https://www.sobot.io/","name":"Sobot - All-in-One AI Contact Center Solution","description":"Sobot leads in omnichannel & AI contact center solutions. Includes AI Agent, Live Chat, Chatbot, Voice, Ticketing, and WhatsApp API.","inLanguage":"en-US","publisher":{"@id":"https://www.sobot.io/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.sobot.io/search?q={search_term_string}"},"query-input":"required name=search_term_string"}},{"@type":"FAQPage","@id":"https://www.sobot.io/#faq","mainEntity":[{"@type":"Question","name":"Who is Sobot? What are the main products and advantages of Sobot?","acceptedAnswer":{"@type":"Answer","text":"Sobot is a leading provider for contact center solution, also called customer service software or customer support platform.\nWe provide various products to help businesses in the following aspects:\n1. Connect customers from all channels, including e-commerce platforms like Amazon and Walmart, social media like Facebook, Instagram, WhatsApp, Line, and WeChat, official websites based on Shopify/WordPress/Wix, as well as Apps, emails, SMS, and more other channels.\n2. Efficiently receive customers in any form and at anytime.\n3. Customer data storage or integration for proactive outreach.\n4. Overall management, including process monitoring, quality inspection and data statistics. Sobot provides over 300 statistical reports with thousands of indicators, which may be the most comprehensive in the industry.\nAs you can see, the whole business process of customer contact, reception and management is complete and we can support it all.\nIn addition, Sobot is powerful in AI capabilities, including Omnichannel AI, Scenario-based AI, Multi-faceted AI, Generative AI, and Secure AI.The essence of this Five-AI system is 'human-centred', so we hope the system can be Experience-Led, Easy-to-Use, and Efficiency-Driven ultimately.\nIn summary, Sobot provides integrated, omnichannel and intelligent customer service with quicker response and lower price."}},{"@type":"Question","name":"How does Sobot think about AI? What are the specific capabilities? Is Sobot AI integrated with LLMs?","acceptedAnswer":{"@type":"Answer","text":"We attach great importance to AI, and it's strategically important.\nSobot has established the Five-AI system since the launch of our AI-First strategy in 2024. The specific features include:\n1. Omnichannel AI, Covering Every Touchpoint\n2. Scenario-based AI, Especially for E-Commerce & Retail\n3. Multi-faceted AI, Including AI Agent, Copilot, Insight\n4. Generative AI, Powered by Multiple Advanced LLMs (We've integrated with several LLMs, including OpenAI, Amazon Bedrock, Anthropic Claude, DeepSeek and more)\n5. Secure AI, Ensuring Data Privacy & Compliance\nYou can enter the Sobot AI solution page for details."}},{"@type":"Question","name":"What makes Sobot different from other products, such as Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow, Helpdesk, etc?","acceptedAnswer":{"@type":"Answer","text":"They are also great contact center solution providers, but they often just focus on a single core product.\nFor example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing.\nBut Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately.\nThe second feature of Sobot is the strategically important AI. We have established the Five-AI system since the launch of our AI-First strategy in 2024. You can enter the Sobot AI solution page for details.\nIn addition, Sobot has still other 2 advantages:\nTimely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime.\nLower price: Sobot's price may only be half or even lower than others without any hidden charges."}},{"@type":"Question","name":"How about Sobot's delivery and service?","acceptedAnswer":{"@type":"Answer","text":"It's great!\nSobot ensures quick response. You can quickly find us when you're in need.\nSobot provides full-cycle service . You can contact our professional team, including sales, pre-sales, customer success manager, and product manager. We promise to serve our customers during the whole process.\nSobot offeres quality products. If you purchase Sobot's Chatbot , AI Agent, and Voicebot , you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice."}},{"@type":"Question","name":"How can I contact Sobot?","acceptedAnswer":{"@type":"Answer","text":"\nOnline consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.\nEmail: You can send your inquiries to our email: marketing@sobot.io. We'll contact you as soon as possible within 24 hours.\nIf you prefer to look through social media, you can also contact us in Linkedin , Facebook , Twitter , Instagram and YouTube."}}]}]}