| AI-powered success—with more than 1,000 stories of customer transformation and innovation | https://www.microsoft.com/en-us/microsoft-cloud/blog/2025/07/24/ai-powered-success-with-1000-stories-of-customer-transformation-and-innovation/ | 81 | 80 | 97 | 48 | 96 |
| The product operating model: How government should deliver digital services | https://www.niskanencenter.org/the-product-operating-model-how-government-should-deliver-digital-services/ | 81 | 30 | 96 | 10 | 95 |
| GovTech propels digital innovation in Singapore. | https://www.salesforce.com/ap/customer-stories/govtech/ | 60 | 65 | 97 | 37 | 96 |
| Automation in government: Harnessing technology to transform customer experience | https://www.mckinsey.com/industries/public-sector/our-insights/automation-in-government-harnessing-technology-to-transform-customer-experience | 59 | 62 | 97 | 29 | 95 |
| Salesforce launches ‘Einstein 1’ generative AI tool for government | https://fedscoop.com/salesforce-launches-ai-tool-for-government/ | 56 | 41 | 96 | 27 | 95 |
| NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government | https://www.cxtoday.com/contact-center/sovereign-cloud-key-to-40k-agent-nice-deal/ | 51 | 40 | 95 | 22 | 94 |
| Technology in the public sector and the future of government work | https://laborcenter.berkeley.edu/technology-in-the-public-sector-and-the-future-of-government-work/ | 49 | 60 | 97 | 23 | 95 |
| AI-Powered Contact Centers Usher in a New Era of Citizen Engagement | https://statetechmagazine.com/article/2025/11/ai-powered-contact-centers-usher-new-era-citizen-engagement | 45 | 30 | 96 | 21 | 95 |
| South Carolina Looks to Call Centers to Enhance Citizen Services | https://statetechmagazine.com/article/2024/08/south-carolina-looks-call-centers-enhance-citizen-services | 45 | 30 | 96 | 21 | 95 |
| How CPaaS Platforms Help Government Agencies Deliver Better Citizen Services | https://fedtechmagazine.com/article/2025/10/how-cpaas-platforms-help-government-agencies-deliver-better-citizen-services-perfcon | 41 | 29 | 95 | 23 | 95 |
| Dynamics 365 Contact Center now available in GCC | https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/09/15/dynamics-365-contact-center-now-available-in-gcc/ | 41 | 80 | 97 | 48 | 96 |
| Improving government contact center agent experience with Amazon Connect | https://aws.amazon.com/blogs/publicsector/improving-government-contact-center-agent-experience-with-amazon-connect/ | 41 | 77 | 97 | 61 | 96 |
| AI and Government Workers: Use Cases in Public Administration | https://rooseveltinstitute.org/publications/ai-and-government-workers/ | 41 | 28 | 95 | 21 | 95 |
| Assessing the value of a command center model in large health care delivery systems | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/imagining-virtual-command-center-for-federal-health-system.html | 41 | 60 | 97 | 20 | 95 |
| Qatar’s Ministry of Communications and Information Technology boosts security and efficiency with Microsoft Azure | https://www.microsoft.com/en/customers/story/1762142262238409996-ministry-of-communications-and-information-technology-azure-government-en-qatar | 41 | 80 | 97 | 48 | 96 |
| What is a Common Service Center (CSC)? - Definition from WhatIs.com | https://www.techtarget.com/whatis/definition/Common-Service-Center-CSC | 41 | 58 | 97 | 21 | 94 |
| Core principles of product launches in government | https://usds.gov/news-and-blog/core-principles-of-product-launches-in-government | 38 | 30 | 95 | 14 | 95 |
| AI in Government and the Public Sector: Benefits and Use Cases | https://www.salesforce.com/government/ai/ | 36 | 65 | 97 | 37 | 96 |
| Contact Center Software Market Size & Global Report [2034] | https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840 | 35 | 48 | 97 | 9 | 94 |
| Microsoft Online Services: Pricing Consistency Update | https://www.microsoft.com/en-us/licensing/news/online-services-pricing-consistency-update | 35 | 80 | 97 | 48 | 96 |
| Outcome-Based Contracting for Public Value and Mission Results | https://fas.org/publication/outcome-based-contracting/ | 34 | 45 | 96 | 37 | 95 |
| Contact Center Software Market Size to Hit USD 400.19 Bn by 2035 | https://www.precedenceresearch.com/contact-center-software-market | 34 | 43 | 96 | 6 | 94 |
| Tascomi software helping Northern Ireland Local Government provide online services to citizens | https://www.agendani.com/tascomi-software-helping-northern-ireland-local-government-provide-online-services-to-citizens/ | 34 | 13 | 95 | 0 | 93 |
| Digital Transformation in Government: Challenges, Examples (2024) | https://www.salesforce.com/ap/blog/digital-transformation-in-government/ | 32 | 65 | 97 | 37 | 96 |
| Dynamics 365 government accelerator helps agencies deliver mission-focused digital government services | https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2022/04/29/dynamics-365-government-accelerator-helps-agencies-deliver-mission-focused-digital-government-services/ | 32 | 80 | 97 | 48 | 96 |
| Unleashing productivity in government | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/government-trends/2024/releasing-untapped-government-efficiency-and-productivity.html | 31 | 60 | 97 | 20 | 95 |
| What is call center compliance? Guide for 2025 | https://www.zoom.com/en/blog/call-center-compliance/ | 30 | 52 | 97 | 30 | 95 |
| When to Use (and Not Use) “As a Service” for Government Space Requirements | https://www.csis.org/analysis/when-use-and-not-use-service-government-space-requirements | 30 | 50 | 97 | 21 | 95 |
| No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service | https://www.cxtoday.com/crm/no-more-ifs-why-ai-is-now-a-non-negotiable-for-government-customer-service-computertalk/ | 30 | 40 | 95 | 22 | 94 |
| What is Government IT? The Impact of Modern Technology | https://www.salesforce.com/government/it-modernization/what-is-government-it/ | 30 | 65 | 97 | 37 | 96 |
| Microsoft and Nuance: Unlocking the contact center of the future | https://www.microsoft.com/en-us/microsoft-cloud/blog/healthcare/2022/03/04/microsoft-and-nuance-unlocking-the-contact-center-of-the-future/ | 30 | 80 | 97 | 48 | 96 |
| Consulting for Utilities and Government Agencies | https://www.bowdoin.edu/cxd/student-stories/2023/utility-planning-network%E2%80%8B.html | 30 | 33 | 96 | 5 | 95 |
| How to sell IT services to the Canadian government | https://www.cio.com/article/406604/how-to-sell-it-services-to-the-canadian-government.html | 30 | 53 | 97 | 17 | 95 |
| Integrated Call Center 1414 | https://egov.kz/cms/en/articles/communications/call_center | 30 | 35 | 96 | 30 | 95 |
| Testimony: Jennifer Pahlka on harnessing AI to improve government services and customer experience | https://www.niskanencenter.org/testimony-jennifer-pahlka-on-harnessing-ai-to-improve-government-services-and-customer-experience/ | 28 | 30 | 96 | 10 | 95 |
| Maximus launches Total Experience Management (TXM) solution | https://maximus.com/insights/Maximus-launches-Total-Experience-Management-Solution | 28 | 26 | 95 | 18 | 95 |
| 3 ways that AI is driving the evolution of social services in government | https://www.microsoft.com/en-us/microsoft-cloud/blog/government/2025/06/23/3-ways-that-ai-is-driving-the-evolution-of-social-services-in-government/ | 28 | 80 | 97 | 48 | 96 |
| Reimagining healthcare industry service operations in the age of AI | https://www.mckinsey.com/industries/healthcare/our-insights/reimagining-healthcare-industry-service-operations-in-the-age-of-ai | 28 | 62 | 97 | 29 | 95 |
| Caselle Acquires Dallas Data Systems to Expand Local Government Software Reach | https://www.techbuzznews.com/caselle-acquires-dallas-data-systems/ | 27 | 17 | 95 | 10 | 93 |
| The CEO of this software giant explains how he stayed off DOGE's chopping block | https://www.businessinsider.com/servicenow-doge-saas-software-government-spending-ai-customers-2025-4 | 27 | 62 | 97 | 28 | 95 |
| Customer Experience Management [CEM] Market Size, 2034 | https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661 | 27 | 48 | 97 | 9 | 94 |
| Meesho elevates customer experience and boosts developer productivity with Microsoft Azure OpenAI Service | https://www.microsoft.com/en/customers/story/1747191591416935394-meesho-azure-retail-en-india | 27 | 80 | 97 | 48 | 96 |
| How to Improve Citizen Service Experience: Modernizing 311 Contact Centers | https://statetechmagazine.com/article/2026/05/how-to-improve-citizen-service-experience-modernizing-311 | 26 | 30 | 96 | 21 | 95 |
| Contact Center as a Service [CCaaS] Market Forecast, 2034 | https://www.fortunebusinessinsights.com/contact-center-as-a-service-ccaas-market-104160 | 26 | 48 | 97 | 9 | 94 |
| Avaya Government Cloud Achieves Prestigious IL4 H Certification, Reinforcing Commitment to National Security | https://www.businesswire.com/news/home/20260601404711/en/Avaya-Government-Cloud-Achieves-Prestigious-IL4-H-Certification-Reinforcing-Commitment-to-National-Security | 26 | 61 | 97 | 28 | 95 |
| Nectar Wins UK Government Contract for 40K Agent Contact Centre Migration Assurance & Test Automation | https://www.prnewswire.com/news-releases/nectar-wins-uk-government-contract-for-40k-agent-contact-centre-migration-assurance--test-automation-302629399.html | 26 | 64 | 97 | 18 | 95 |
| Federal Agencies Turn to AI to Transform Contact Centers at Scale | https://fedtechmagazine.com/article/2026/04/federal-agencies-turn-ai-transform-contact-centers-scale | 26 | 29 | 95 | 23 | 95 |
| US Senators Propose Bill to Mandate the Right to Human Customer Service | https://www.cxtoday.com/contact-center/us-senators-propose-bill-to-mandate-the-right-to-human-customer-service/ | 26 | 40 | 95 | 22 | 94 |
| Five9 Fusion for ServiceNow Brings AI to the Agency Call Center | https://fedtechmagazine.com/article/2025/11/five9-fusion-servicenow-brings-ai-agency-call-center | 26 | 29 | 95 | 23 | 95 |
| Cloud-Native Contact Center Modernized Driver’s License Services, Texas Official Says | https://statetechmagazine.com/article/2026/07/cloud-native-contact-center-modernized-drivers-license-services-texas-official-says | 26 | 30 | 96 | 21 | 95 |
| Zoom Contact Center for Zoom for Government receives FedRAMP® JAB authorization | https://news.zoom.com/zoom-contact-center-for-zoom-for-government-receives-fedramp-jab-authorization/ | 26 | 52 | 97 | 40 | 95 |
| Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers | https://www.cxtoday.com/contact-center/avaya-nexus-mission-critical-voice-platform/ | 26 | 40 | 95 | 22 | 94 |
| Accenture builds a modern case management solution with Dynamics 365 | https://www.microsoft.com/en/customers/story/24210-accenture-dynamics-365-contact-center | 26 | 80 | 97 | 48 | 96 |
| NICE Lands $100MN+ Deal with Europe’s Largest Contact Center | https://www.cxtoday.com/contact-center/nice-lands-100mn-deal-with-europes-largest-contact-center/ | 26 | 40 | 95 | 22 | 94 |
| Cloud Based Contact Center Market Size, Share, Report, 2034 | https://www.fortunebusinessinsights.com/cloud-based-contact-center-market-104712 | 26 | 48 | 97 | 9 | 94 |
| Two-year agenda from Colorado Gov. Jared Polis makes digital service delivery a priority for state agencies | https://statescoop.com/two-year-agenda-colorado-jared-polis-digital-service-delivery-2025/ | 26 | 40 | 96 | 34 | 95 |
| What the Rising Costs of AI Means for Government | https://statetechmagazine.com/article/2025/01/what-rising-costs-ai-means-government | 26 | 30 | 96 | 21 | 95 |
| How Computer-Aided Design Is Used in Government | https://fedtechmagazine.com/article/2020/06/how-computer-aided-design-used-government-perfcon | 26 | 29 | 95 | 23 | 95 |
| What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS | https://www.cxtoday.com/contact-center/enterprise-ccaas-procurement-nice-hmrc-deal/ | 26 | 40 | 95 | 22 | 94 |
| Microsoft Open License program changes | https://www.microsoft.com/en-us/licensing/news/microsoft-open-license-program-changes | 26 | 80 | 97 | 48 | 96 |
| Polimorphic Raises $18.6M as It Beefs Up Public-Sector AI | https://www.govtech.com/biz/polimorphic-raises-18-6m-as-it-beefs-up-public-sector-ai | 25 | 45 | 97 | 6 | 94 |
| Managing the Risks of China’s Access to U.S. Data and Control of Software and Connected Technology | https://carnegieendowment.org/research/2025/01/managing-the-risks-of-chinas-access-to-us-data-and-control-of-software-and-connected-technology | 25 | 49 | 97 | 37 | 95 |
| Salesforce Announces AI-Powered Software Platform for Government Customers | https://www.executivebiz.com/articles/salesforce-announces-ai-powered-software-platform-for-government-customers | 25 | 27 | 95 | 21 | 95 |
| AI in Government: Top Use Cases in the Public Sector | https://www.salesforce.com/in/government/ai/ | 25 | 65 | 97 | 37 | 96 |
| Government data firm Socrata acquired by public-sector software giant Tyler Technologies | https://statescoop.com/government-data-firm-socrata-is-acquired-by-public-sector-software-giant-tyler-technologies/ | 25 | 40 | 96 | 34 | 95 |
| Cohere bringing AI into public sector through partnerships with Canadian, UK governments | https://betakit.com/cohere-bringing-ai-into-public-sector-through-partnerships-with-canadian-uk-governments/ | 25 | 36 | 96 | 30 | 95 |
| CMA launches strategic market status investigation into Microsoft’s business software ecosystem | https://www.gov.uk/government/news/cma-launches-strategic-market-status-investigation-into-microsofts-business-software-ecosystem | 25 | 41 | 97 | 38 | 95 |
| Unlocking the potential of generative AI: Three key questions for government agencies | https://www.mckinsey.com/industries/public-sector/our-insights/unlocking-the-potential-of-generative-ai-three-key-questions-for-government-agencies | 24 | 62 | 97 | 29 | 95 |
| Software Installation Begins For BVI’s 911 Call Centre | https://www.bvi.gov.vg/media-centre/software-installation-begins-bvi-s-911-call-centre | 24 | - | - | 16 | 95 |
| Will AI replace call center workers? | https://www.marketplace.org/episode/will-ai-replace-call-center-workers | 23 | 48 | 97 | 8 | 95 |
| Important update to Power BI Premium licensing | https://www.microsoft.com/en-us/licensing/news/power-bi-premium-sku-retirement | 23 | 80 | 97 | 48 | 96 |
| New Microsoft 365 SKU for Frontline Workers | Microsoft Licensing Resources | https://www.microsoft.com/en-us/licensing/news/m365-frontline-workers | 23 | 80 | 97 | 48 | 96 |
| 8 Cybersecurity Jobs in Government | https://www.coursera.org/in/articles/cyber-security-jobs-in-government | 23 | 56 | 97 | 34 | 95 |
| HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract | https://www.cxtoday.com/contact-center/hmrc-invites-proposals-for-its-670mn-ccaas-mega-contract/ | 22 | 40 | 95 | 22 | 94 |
| 10 Best Call Center Software Solutions For 2026 | https://www.salesforce.com/service/contact-center/call-center/software/ | 21 | 65 | 97 | 37 | 96 |
| 7 Best Practices for Public Sector Contact Centers | https://statetechmagazine.com/article/2024/08/7-best-practices-public-sector-contact-centers | 21 | 30 | 96 | 21 | 95 |
| Delay Government: How Technology Can Fix Slow Federal Service Delivery | Reports & Briefings | Oct 30, 2023 | https://itif.org/publications/2023/10/30/delay-government-how-technology-can-fix-slow-federal-service-delivery/ | 21 | 41 | 96 | 29 | 95 |
| What Is Palantir? The Company Behind Government AI Tools | https://builtin.com/articles/what-is-palantir | 21 | 48 | 96 | 41 | 96 |
| Exclusive | Oracle Gives U.S. Government Discount on Cloud and Software | https://www.wsj.com/articles/oracle-gives-u-s-government-discount-on-cloud-and-software-9d893fc4 | 21 | 63 | 97 | 25 | 95 |
| Government response to the call for views on software resilience and security for businesses and organisations | https://www.gov.uk/government/publications/government-response-on-software-resilience-and-security/government-response-to-the-call-for-views-on-software-resilience-and-security-for-businesses-and-organisations | 21 | 41 | 97 | 38 | 95 |
| 2025 Q1 Quarterly Report / Minnesota IT Services | https://mn.gov/mnit/about-mnit/legislative-reports/2025-q1-quarterly-report.jsp | 20 | 52 | 97 | 42 | 96 |
| TCN launches AI-powered answering machine detection for contact centers | https://www.techbuzznews.com/tcn-launches-ai-powered-answering-machine-detection-for-contact-centers/ | 19 | 17 | 95 | 10 | 93 |
| Announcing End of Support for Dynamics 365 Project Service Automation (PSA) on the U.S. Government cloud | https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/02/13/dynamics-365-project-service-automation-gcc-end-of-support/ | 19 | 80 | 97 | 48 | 96 |
| How Broadcom’s VMware buy meant a ‘fundamental shift’ for county tech | https://www.route-fifty.com/digital-government/2026/05/how-broadcoms-vmware-buy-meant-fundamental-shift-county-tech/413356/ | 19 | 40 | 96 | 1 | 94 |
| Palantir and Accenture Federal Services Join Forces to Help Federal Government Agencies Reinvent Operations with AI | https://newsroom.accenture.com/news/2025/palantir-and-accenture-federal-services-join-forces-to-help-federal-government-agencies-reinvent-operations-with-ai | 19 | 58 | 97 | 39 | 95 |
| Top 5 Players in Contact Center Software Around the Globe | https://www.fortunebusinessinsights.com/blog/top-players-for-contact-center-software-around-the-globe-10646 | 19 | 48 | 97 | 9 | 94 |
| Ensuring continuity of essential work for government employees | https://dxc.com/insights/customer-stories/ensuring-continuity-of-essential-work-for-government-employees | 19 | 36 | 96 | 32 | 95 |
| Meet the AI chatbots replacing India's call-center workers | https://www.reuters.com/world/india/meet-ai-chatbots-replacing-indias-call-center-workers-2025-10-15/ | 19 | 63 | 97 | 27 | 95 |
| More than 75,000 student veterans’ benefits impacted by government shutdown | https://www.legion.org/information-center/news/education/2025/october/more-than-75000-student-veterans-benefits-impacted-by-government-shutdown | 19 | 37 | 96 | 18 | 95 |
| G7 Strategy Group Uses Bright Pattern Contact Center Software to Automate Outbound Campaigns Resulting in a 1000% Increase in Calls Made | https://www.prnewswire.com/news-releases/g7-strategy-group-uses-bright-pattern-contact-center-software-to-automate-outbound-campaigns-resulting-in-a-1000-increase-in-calls-made-301262737.html | 19 | 64 | 97 | 18 | 95 |
| Cisco SD-WAN for Government Achieves FedRAMP® “Authorization to Operate” | https://blogs.cisco.com/news/cisco-sd-wan-for-government-achieves-fedramp-authorization-to-operate | 19 | 58 | 97 | 36 | 95 |
| U.S. Government Targets Foreign Cloud and Software S... | https://www.dechert.com/knowledge/onpoint/2021/5/u-s--government-targets-foreign-cloud-and-software-service-provi.html | 19 | 26 | 95 | 1 | 94 |
| Azure Government Top Secret now generally available for US national security missions | https://azure.microsoft.com/en-us/blog/azure-government-top-secret-now-generally-available-for-us-national-security-missions/ | 19 | 80 | 97 | 56 | 96 |
| Christopher Mark | https://servicetoamericamedals.org/honorees/christopher-mark/ | 19 | 26 | 95 | 20 | 95 |
| Coast Guard to deliver medical certificates by email | https://www.workboat.com/coast-guard-email-delivery-medical-certificates-april | 19 | 20 | 95 | 0 | 94 |
| More than a million businesses now eligible for Help to Grow as software scheme receives a boost | https://www.gov.uk/government/news/more-than-a-million-businesses-now-eligible-for-help-to-grow-as-software-scheme-receives-a-boost | 19 | 41 | 97 | 38 | 95 |
| Cloud Services Provide a Digital Lifeline for Critical Government, Healthcare Sectors | https://www.cio.com/article/193879/cloud-services-provide-a-digital-lifeline-for-critical-government-healthcare-sectors.html | 19 | 53 | 97 | 17 | 95 |
| AI agents explained: From fundamentals to real world impact | https://www.tech.gov.sg/technews/ai-agents/ | 19 | 39 | 96 | 23 | 95 |
| Government backs UK entrepreneurs with tech support and software to help them grow | https://www.gov.uk/government/news/government-backs-uk-entrepreneurs-with-tech-support-and-software-to-help-them-grow | 19 | 41 | 97 | 38 | 95 |
| State of digital government review | https://www.gov.uk/government/publications/state-of-digital-government-review/state-of-digital-government-review | 19 | 41 | 97 | 38 | 95 |
| Government response to the call for views on supply chain cyber security | https://www.gov.uk/government/publications/government-response-on-supply-chain-cyber-security/government-response-to-the-call-for-views-on-supply-chain-cyber-security | 19 | 41 | 97 | 38 | 95 |
| ARDEC Software Engineering Center first in government to receive highest CMMI rating | https://www.army.mil/article/42963/ardec_software_engineering_center_first_in_government_to_receive_highest_cmmi_rating | 19 | 50 | 96 | 10 | 94 |
| - Federal Board Of Revenue Government Of Pakistan | https://www.fbr.gov.pk/pr/dr-irshad-inaugurates-fbr-contact-center-at-f/21085/2017 | 19 | 28 | 95 | 14 | 95 |
| Maximus Mobile Case Management from MMS - software that rides with frontline workers | https://www.ad-hoc-news.de/boerse/news/ueberblick/maximus-mobile-case-management-from-mms-software-that-rides-with/69693043 | 17 | 30 | 96 | 0 | 94 |
| 36 call center statistics to bookmark in 2025 | https://www.zoom.com/en/blog/call-center-statistics/ | 17 | 52 | 97 | 30 | 95 |
| UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract | https://www.theregister.com/public-sector/2026/06/04/uk-tax-collector-hands-capgemini-600m-contact-center-deal-delays-start-of-24b-crm-contract/5250650 | 17 | 54 | 97 | 10 | 95 |
| Canada Revenue Agency Rehires Service Agents After Complaints | https://www.cxtoday.com/contact-center/canada-revenue-agency-rehires-service-agents-after-complaints/ | 17 | 40 | 95 | 22 | 94 |
| Democratically Deploying AI Means Letting Labor Lead | https://rooseveltinstitute.org/blog/democratically-deploying-ai/ | 17 | 28 | 95 | 21 | 95 |
| 30 State and Local Government IT Influencers Worth a Follow in 2022 | https://statetechmagazine.com/article/2022/09/30-state-and-local-government-it-influencers-worth-follow-2022 | 17 | 30 | 96 | 21 | 95 |
| Most Americans Are Interested in Using IRS Direct File to Prepare and File Their Taxes | https://taxpolicycenter.org/fact-sheets/most-americans-are-interested-using-irs-direct-file-prepare-and-file-their-taxes | 17 | 37 | 96 | 24 | 95 |
| Korea Call Center AI Market Statistics | Industry Forecast - 2030 | https://www.alliedmarketresearch.com/korea-call-center-ai-market-A13672 | 17 | 46 | 97 | 6 | 94 |
| Pentagon creates permanent PCS agency, eyes software overhaul to fix military moves | https://breakingdefense.com/2026/01/pentagon-creates-permanent-pcs-agency-eyes-software-overhaul-to-fix-military-moves/ | 17 | 35 | 96 | 28 | 95 |
| Simple2Call launches fully compliant AI contact center suite in India | https://cio.economictimes.indiatimes.com/news/corporate-news/simple2call-introduces-compliant-ai-contact-center-suite-in-india-amid-regulatory-pressure/122222513 | 17 | 58 | 97 | 27 | 95 |
| Do Presidential Alerts Give the Government Total Access to Your Phone? | https://www.snopes.com/fact-check/presidential-alerts-control-phones/ | 17 | 52 | 97 | 16 | 95 |
| Accelerating AI adoption for the US government | https://blogs.microsoft.com/blog/2025/09/02/accelerating-ai-adoption-for-the-us-government/ | 16 | 80 | 97 | 45 | 96 |
| Microsoft Entra ID: Enhancing identity security for US agencies | Microsoft Security Blog | https://www.microsoft.com/en-us/security/blog/2024/08/26/how-microsoft-entra-id-supports-us-government-agencies-in-meeting-identity-security-requirements/ | 16 | 80 | 97 | 48 | 96 |
| Realizing the potential of generative AI in human services: Use cases to transform program delivery | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/automation-and-generative-ai-in-government/generative-ai-in-public-health.html | 16 | 60 | 97 | 20 | 95 |
| Rent and Utility Help - City and County of Denver | https://www.denvergov.org/Government/Agencies-Departments-Offices/Agencies-Departments-Offices-Directory/Department-of-Housing-Stability/Resident-Resources/Rent-and-Utility-Help | 16 | 38 | 96 | 25 | 95 |
| SolarWinds hack explained: Everything you need to know | https://www.techtarget.com/whatis/feature/SolarWinds-hack-explained-Everything-you-need-to-know | 16 | 58 | 97 | 21 | 94 |
| Tyler Technologies focuses on public sector software as investors assess long term growth prospects | https://www.ad-hoc-news.de/boerse/news/ueberblick/tyler-technologies-focuses-on-public-sector-software-as-investors-assess/69708100 | 15 | 30 | 96 | 0 | 94 |
| ISG names DXC a mainframe Leader in US, Europe and US Public Sector | https://dxc.com/about-us/awards-and-recognition/isg-names-dxc-as-a-mainframe-leader | 15 | 36 | 96 | 32 | 95 |
| Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases | https://www.cxtoday.com/crm/salesforce-panel-highlights-cautious-public-sector-ai-adoption-in-frontline-use-cases/ | 15 | 40 | 95 | 22 | 94 |
| Securing High‑Trust Contact Center Journeys | https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/02/25/secure-contact-center-sensitive-customer-journeys/ | 15 | 80 | 97 | 48 | 96 |
| Technology One (ASX:TNE): Should Enterprise Software Investors Take Note of This Quiet Achiever? | https://kalkine.com.au/news/technology/technology-one-asxtne-should-enterprise-software-investors-take-note-of-this-quiet-achiever | 15 | 13 | 96 | 7 | 95 |
| U.S. Senators Investigate Social Security Agency Customer Service Disruption | https://www.cxtoday.com/contact-center/senators-probe-ssa-customer-service-staffing-cuts/ | 15 | 40 | 95 | 22 | 94 |
| Tietoevry Oyj strengthens its digital services profile for global enterprises | https://www.ad-hoc-news.de/boerse/news/ueberblick/tietoevry-oyj-strengthens-its-digital-services-profile-for-global/69711814 | 15 | 30 | 96 | 0 | 94 |
| UK lawmakers call on government to ditch Palantir NHS contract | https://www.theregister.com/software/2026/06/03/uk-lawmakers-call-on-government-to-ditch-palantir-nhs-contract/5250150 | 15 | 54 | 97 | 10 | 95 |
| Bentek and Software Solutions Inc. Partner to Strengthen HR and Benefits Administration for the Public Sector | https://www.prnewswire.com/news-releases/bentek-and-software-solutions-inc-partner-to-strengthen-hr-and-benefits-administration-for-the-public-sector-302625214.html | 15 | 64 | 97 | 18 | 95 |
| DXC Modernizes Customer Service and Applications for Telenor Sweden | https://www.tradingview.com/news/prnewswire:1909d877e184f:0-dxc-modernizes-customer-service-and-applications-for-telenor-sweden/ | 15 | 51 | 97 | 23 | 95 |
| FMI Building Innovation modernise customer experience with Microsoft Dynamics 365 | https://dxc.com/insights/customer-stories/fmi-building-innovation-modernize-customer-experience-with-microsoft-dynamics-365 | 15 | 36 | 96 | 32 | 95 |
| How the City of Tamarac transformed resident experience with Amazon Connect | https://aws.amazon.com/blogs/publicsector/how-the-city-of-tamarac-transformed-resident-experience-with-amazon-connect/ | 15 | 77 | 97 | 61 | 96 |
| Enabling success for AWS ISV Partners in the public sector | https://aws.amazon.com/blogs/publicsector/enabling-success-aws-isv-partners-public-sector/ | 15 | 77 | 97 | 61 | 96 |
| Virtualitics targets public sector customers with OpenAI partnership | https://www.nextgov.com/artificial-intelligence/2026/05/virtualitics-targets-public-sector-customers-openai-partnership/413654/ | 15 | 40 | 96 | 7 | 95 |
| Salesforce Introduces Public Sector Einstein 1 for Service: Trusted AI and Automation Capabilities That Drive Efficiencies for Government Agencies | https://www.salesforce.com/news/stories/ai-feature-news-public-sector/ | 15 | 65 | 97 | 37 | 96 |
| Public Sector Contact Centers: The Current State of Play | https://www.cxtoday.com/contact-center/public-sector-contact-centers-the-current-state-of-play-cs-0007-mitel/ | 15 | 40 | 95 | 22 | 94 |
| How Government Cloud customers can innovate using the best of Oracle and Google Cloud services | https://blogs.oracle.com/cloud-infrastructure/how-government-cloud-customers-can-innovate-using-the-best-of-oracle-and-google-cloud-services | 15 | 72 | 97 | 42 | 96 |
| Can Genesys Stay Ahead in the Agentic AI Race? | https://www.cmswire.com/contact-center/genesys-turns-up-the-volume-on-agentic-ai-in-music-city/ | 15 | 48 | 96 | 8 | 94 |
| AWS-Accenture Innovating ‘Deeper’ With AI Products And Public Sector Clients | https://www.crn.com/news/cloud/2026/aws-accenture-innovating-deeper-with-ai-products-and-public-sector-clients | 15 | 46 | 97 | 13 | 94 |
| Transforming public sector security operations in the AI era | https://www.microsoft.com/en-us/security/blog/2025/04/01/transforming-public-sector-security-operations-in-the-ai-era/ | 15 | 80 | 97 | 48 | 96 |
| The Top Contact Center Challenges by Industry and How to Solve Them | https://www.cxtoday.com/contact-center/the-top-contact-center-challenges-by-industry-and-how-to-solve-them-mitel-cs-0007/ | 15 | 40 | 95 | 22 | 94 |
| Empowering 1,000-plus partners: How the AWS Think Big for Small Business Program fuels public sector innovation | https://aws.amazon.com/blogs/publicsector/empowering-1000-plus-partners-how-the-aws-think-big-for-small-business-program-fuels-public-sector-innovation/ | 15 | 77 | 97 | 61 | 96 |
| ServiceNow to Modernize Canada's Public Sector with AI Deployment Services in $100MN Investment | https://www.cxtoday.com/security-privacy-compliance/servicenow-to-modernize-canadas-public-sector-with-ai-deployment-services-in-100mn-investment/ | 15 | 40 | 95 | 22 | 94 |
| Announcing sensitive data redaction for voice AI agents | https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/10/15/announcing-sensitive-data-redaction-for-voice-ai-agents/ | 15 | 80 | 97 | 48 | 96 |
| Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days | https://www.cxtoday.com/crm/salesforce-releases-two-industry-specific-agentforce-offerings-in-three-days/ | 15 | 40 | 95 | 22 | 94 |
| EQT and CPP Investments to acquire NEOGOV, a provider of HR and compliance software for U.S. public sector agencies, from Warburg Pincus and Carlyle | https://news.cision.com/eqt/r/eqt-and-cpp-investments-to-acquire-neogov--a-provider-of-hr-and-compliance-software-for-u-s--public-,c4211980 | 15 | 46 | 97 | 38 | 95 |
| IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom | https://www.cxtoday.com/contact-center/idc-names-five9-a-european-ccaas-leader-as-market-is-set-for-3-7bn-boom/ | 15 | 40 | 95 | 22 | 94 |
| 5 ways OCI helps companies serve governments globally | https://blogs.oracle.com/cloud-infrastructure/oracle-cloud-helps-companies-serve-governments | 15 | 72 | 97 | 42 | 96 |
| Delivering on public service modernization | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/government-trends/2025/modernizing-public-services.html | 15 | 60 | 97 | 20 | 95 |
| AWS Marketplace myth busting for state and local government agencies | https://aws.amazon.com/blogs/publicsector/aws-marketplace-myth-busting-for-state-and-local-government-agencies/ | 15 | 77 | 97 | 61 | 96 |
| Self-Healing Networks: How Are They Used in the Public Sector? | https://statetechmagazine.com/article/2025/05/self-healing-networks-how-are-they-used-perfcon | 15 | 30 | 96 | 21 | 95 |
| Whole-of-state cybersecurity: Three procurement considerations for the public sector | https://aws.amazon.com/blogs/publicsector/whole-state-cybersecurity-three-procurement-considerations-public-sector/ | 15 | 77 | 97 | 61 | 96 |
| How AI-native public infrastructure changes how cities operate | https://www.mckinsey.com/capabilities/tech-and-ai/our-insights/tech-forward/how-ai-native-public-infrastructure-changes-how-cities-operate | 15 | 62 | 97 | 29 | 95 |
| Three questions about cloud procurement for the public sector explained | https://aws.amazon.com/blogs/publicsector/three-questions-cloud-procurement-public-sector-explained/ | 15 | 77 | 97 | 61 | 96 |
| Blackboard launches omnichannel student services transformation with Amazon Connect | https://aws.amazon.com/blogs/publicsector/anthology-launches-omnichannel-student-services-transformation-with-amazon-connect/ | 15 | 77 | 97 | 61 | 96 |
| How Collier County modernized budgeting to uncover $40 million in savings with AWS and Tyler Technologies | https://aws.amazon.com/blogs/publicsector/how-collier-county-modernized-budgeting-to-uncover-40-million-in-savings-with-aws-and-tyler-technologies/ | 15 | 77 | 97 | 61 | 96 |
| Creating agentless outbound campaigns to support Medicaid unwinding efforts | https://aws.amazon.com/blogs/publicsector/create-agentless-outbound-campaigns-medicaid-unwinding/ | 15 | 77 | 97 | 61 | 96 |
| How Governments Can Rethink Their RFP Process | https://blog.workday.com/en-us/how-governments-rethink-their-rfp-process.html | 15 | 51 | 97 | 24 | 95 |
| Q&A: Hartford CIO Charisse Snipes on AI, Language Access and Building a Smart City Culture | https://statetechmagazine.com/article/2026/03/qa-hartford-cio-charisse-snipes-ai-language-access-and-building-smart-city-culture | 15 | 30 | 96 | 21 | 95 |
| The data center balance: How US states can navigate the opportunities and challenges | https://www.mckinsey.com/industries/public-sector/our-insights/the-data-center-balance-how-us-states-can-navigate-the-opportunities-and-challenges | 15 | 62 | 97 | 29 | 95 |
| Sprout Social deepens commitment to public sector by partnering with Carahsoft as a NASPO-approved vendor for government agencies | https://sproutsocial.com/insights/press/sprout-social-deepens-commitment-to-public-sector-by-partnering-with-carahsoft-as-a-naspo-approved-vendor-for-government-agencies/ | 15 | 57 | 97 | 49 | 96 |
| State and Local Agencies Deploy Artificial Intelligence for Document Processing | https://statetechmagazine.com/article/2025/04/state-and-local-agencies-deploy-artificial-intelligence-document-processing | 15 | 30 | 96 | 21 | 95 |
| Microsoft Open License program changes for public sector customers | https://www.microsoft.com/en-us/licensing/news/microsoft_open_license_program_changes_for_public_sector_customers | 15 | 80 | 97 | 48 | 96 |
| SAP says some customers are dragging their feet on contract sign-offs | https://www.theregister.com/software/2025/10/23/sap-says-some-customers-dragging-feet-on-contract-sign-offs/1030966 | 15 | 54 | 97 | 10 | 95 |
| CentralSquare Technologies Unveils Hero-Grade Brand Platform to Power Public Servants | https://www.businesswire.com/news/home/20251014348294/en/CentralSquare-Technologies-Unveils-Hero-Grade-Brand-Platform-to-Power-Public-Servants | 15 | 61 | 97 | 28 | 95 |
| Workday Public Sector and Higher Education Innovation Awards Winners 2024 | https://blog.workday.com/en-us/workday-public-sector-higher-education-innovation-awards-winners-2024.html | 15 | 51 | 97 | 24 | 95 |
| AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services | https://www.cxtoday.com/contact-center/ntt-data-aws-ai-customer-experience-enterprise-cloud/ | 15 | 40 | 95 | 22 | 94 |
| Public sector administrative software solutions provider rebrands as Euna Solutions | https://www.smartcitiesdive.com/news/archive-acc-public-sector-administrative-software-solutions-provider-rebrands-as-euna-solutions/755255/ | 15 | 34 | 96 | 1 | 94 |
| Cloud technology is transforming public services. This is how | https://www.weforum.org/stories/2020/08/cloud-technology-is-transforming-public-services-this-is-how/ | 15 | 60 | 97 | 18 | 95 |
| G-Cloud 14 is now live creating opportunities for cloud services in the public sector | https://www.openaccessgovernment.org/g-cloud-14-is-now-live-creating-opportunities-for-cloud-services-in-the-public-sector/184934/ | 15 | 35 | 96 | 1 | 94 |
| The AWS approach to accelerating innovation and procurement with state agencies | https://aws.amazon.com/blogs/publicsector/the-aws-approach-to-accelerating-innovation-and-procurement-with-state-agencies/ | 15 | 77 | 97 | 61 | 96 |
| Public sector digital transformation: opportunities and challenges | https://www.openaccessgovernment.org/public-sector-digital-transformation-opportunities-and-challenges/146716/ | 15 | 35 | 96 | 1 | 94 |
| InvoiceCloud and CentralSquare Partner on Public Sector Digital Payments | https://worldbusinessoutlook.com/invoicecloud-and-centralsquare-partner-on-public-sector-digital-payments/ | 15 | 36 | 95 | 31 | 95 |
| How AWS can help partners grow in the Middle East | Amazon Web Services | https://aws.amazon.com/blogs/publicsector/how-aws-can-help-partners-grow-in-the-middle-east/ | 15 | 77 | 97 | 61 | 96 |
| QScend Technologies: Citizen Service Request Management Simplified for Cities and Counties | https://www.cioreview.com/qscend-technologies | 15 | 36 | 95 | 3 | 94 |
| Supporting the LGBTQ+ communities of L.A. with scalable contact center solutions | https://aws.amazon.com/blogs/publicsector/supporting-lgbtq-communities-la-scalable-contact-center-solutions/ | 15 | 77 | 97 | 61 | 96 |
| Formpipe Software AB to divest its Public Sector business area for a total consideration of up to SEK 850 million | https://www.tradingview.com/news/reuters.com,2025-08-18:newsml_Wkr7P1Dc1:0-formpipe-software-ab-to-divest-its-public-sector-business-area-for-a-total-consideration-of-up-to-sek-850-million/ | 15 | 51 | 97 | 23 | 95 |
| ZenaTech Targets HR SaaS In Public Sector Push | https://erp.today/zenatech-targets-hr-saas-in-public-sector-push/ | 15 | 27 | 95 | 21 | 95 |
| Transportation trends 2025–2026: Modernizing America’s transportation infrastructure | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/transportation-trends.html | 15 | 60 | 97 | 20 | 95 |
| STG Expands Public Sector Software Portfolio with Sikri and Formpipe Public Sector Business | https://www.mynewsdesk.com/no/sikri/pressreleases/stg-expands-public-sector-software-portfolio-with-sikri-and-formpipe-public-sector-business-3400913 | 15 | 47 | 96 | 13 | 95 |
| Kyndryl helps Arizona MVD transform customer experience with Amazon Connect | https://aws.amazon.com/blogs/publicsector/kyndryl-helps-arizona-mvd-transform-customer-experience-with-amazon-connect/ | 15 | 77 | 97 | 61 | 96 |
| GTY Technology Rebrands to Euna Solutions as Market Leader in Powering Digital Transformation in the Public Sector | https://www.businesswire.com/news/home/20230509005524/en/GTY-Technology-Rebrands-to-Euna-Solutions-as-Market-Leader-in-Powering-Digital-Transformation-in-the-Public-Sector | 15 | 61 | 97 | 28 | 95 |
| Amazon Connect achieves FedRAMP High authorization | https://aws.amazon.com/blogs/publicsector/amazon-connect-achieves-fedramp-high-authorization/ | 15 | 77 | 97 | 61 | 96 |
| Big data and analytics services and software | https://www.openaccessgovernment.org/big-data-and-analytics-services-and-software/145265/ | 15 | 35 | 96 | 1 | 94 |
| Could CRM software help solve NHS engagement issues? | https://www.raconteur.net/healthcare/could-crm-software-help-solve-nhs-engagement-issues | 15 | 44 | 96 | 14 | 95 |
| How Carbyne’s cloud-native platform helps 911 call centers put eyes on the scene and more | https://aws.amazon.com/blogs/publicsector/how-carbynes-cloud-native-platform-helps-911-call-centers-eyes-scene-more/ | 15 | 77 | 97 | 61 | 96 |
| For The Government To Realise The Benefits Of The Shared Services Strategy, It Must Leverage Its Greatest Asset | https://news.sap.com/uk/2022/03/for-the-government-to-realise-the-benefits-of-the-shared-services-strategy-it-must-leverage-its-greatest-asset/ | 15 | 58 | 97 | 34 | 95 |
| Optimizing your call center to improve citizen services with the cloud | https://aws.amazon.com/blogs/publicsector/optimizing-call-center-improve-citizen-services-cloud/ | 15 | 77 | 97 | 61 | 96 |
| Public Cloud Market Size, Growth, Share, Trends, 2034 | https://www.fortunebusinessinsights.com/public-cloud-market-116178 | 15 | 48 | 97 | 9 | 94 |
| Supporting 911 centers with non-emergency response solutions: An architecture guidance | https://aws.amazon.com/blogs/publicsector/supporting-911-centers-non-emergency-response-solutions-architecture-guidance/ | 15 | 77 | 97 | 61 | 96 |
| Central Bedfordshire Council Selects RISE With SAP To Transform Public Services Delivery | https://news.sap.com/uk/2022/08/central-bedfordshire-council-selects-rise-with-sap-to-transform-public-services-delivery/ | 15 | 58 | 97 | 34 | 95 |
| HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget | https://www.cxtoday.com/contact-center/hmrc-wants-new-crm-ccaas-platforms-sets-a-massive-2bn-budget/ | 15 | 40 | 95 | 22 | 94 |
| Manolis Kotzabasakis Named CEO at CentralSquare Technologies | https://www.businesswire.com/news/home/20221027005103/en/Manolis-Kotzabasakis-Named-CEO-at-CentralSquare-Technologies | 15 | 61 | 97 | 28 | 95 |
| New AWS AI Factories transform customers’ existing infrastructure into high-performance AI environments | https://www.aboutamazon.com/news/aws/aws-data-centers-ai-factories | 15 | 54 | 97 | 20 | 94 |
| NEC boosts agility with Oracle Cloud Infrastructure | https://www.oracle.com/customers/nec-oci/ | 15 | 72 | 97 | 32 | 95 |
| Vodafone Qatar and Microsoft agree to offer AI digital contact center solutions for businesses and public organizations in Qatar – Middle East & Africa News Center | https://news.microsoft.com/en-xm/2023/06/22/vodafone-qatar-and-microsoft-agree-to-offer-ai-digital-contact-centre-solution-for-businesses-and-public-organizations-in-qatar/ | 15 | 80 | 97 | 48 | 96 |
| Phoenix Software MD talks public sector growth and stepping into the spotlight | https://www.channelweb.co.uk/news/2025/phoenix-software-clare-metcalfe | 15 | 37 | 95 | 0 | 93 |
| How data, analytics, and insights can improve customer service | https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2019/08/29/how-data-analytics-and-insights-can-improve-customer-service/ | 15 | 80 | 97 | 48 | 96 |
| AT&T to offer Everbridge critical event management platform | https://www.telecompaper.com/news/att-to-offer-everbridge-critical-event-management-platform--1576260 | 15 | 32 | 95 | 8 | 94 |
| The Great IT Outage of 2024 is a wake-up call about digital public infrastructure | https://www.atlanticcouncil.org/blogs/new-atlanticist/the-great-it-outage-of-2024-is-a-wake-up-call-about-digital-public-infrastructure/ | 15 | 45 | 97 | 15 | 95 |
| Phoenix Software named Microsoft UK Partner of the Year after helping its staff and the public sector to thrive | https://ukstories.microsoft.com/features/phoenix-software-named-microsoft-uk-partner-of-the-year-after-helping-its-staff-and-the-public-sector-to-thrive/ | 15 | 80 | 97 | 32 | 95 |
| Virtualizing satellite communication operations with AWS | https://aws.amazon.com/blogs/publicsector/virtualizing-satcom-operations-aws/ | 15 | 77 | 97 | 61 | 96 |
| Harnessing the power of digital in US government agencies | https://www.mckinsey.com/industries/public-sector/our-insights/harnessing-the-power-of-digital-in-us-government-agencies | 15 | 62 | 97 | 29 | 95 |
| Achieving “five nines” in the cloud for justice and public safety | https://aws.amazon.com/blogs/publicsector/achieving-five-nines-cloud-justice-public-safety/ | 15 | 77 | 97 | 61 | 96 |
| Avoid Calling Customer Service at This Time (You’ll Wait on Hold Longest) | https://www.moneytalksnews.com/when-to-call-customer-service/ | 15 | 29 | 96 | 0 | 94 |
| AI in Government – Current AI Projects in the Public Sector | https://emerj.com/ai-government-current-ai-projects-public-sector/ | 15 | 32 | 95 | 24 | 95 |
| How to use ChatGPT for customer service | https://www.techtarget.com/searchcustomerexperience/feature/How-to-use-ChatGPT-for-customer-service | 15 | 58 | 97 | 21 | 94 |
| Using technology to improve the effectiveness of public services | https://www.gov.uk/government/case-studies/using-technology-to-improve-the-effectiveness-of-public-services | 15 | 41 | 97 | 38 | 95 |
| Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal | https://www.cxtoday.com/contact-center/hmrc-cxone-contract-capgemini-nice-route-101/ | 15 | 40 | 95 | 22 | 94 |
| Government arrangement with Salesforce to offer public sector ‘significant savings’ | https://www.civilserviceworld.com/news/article/government-arrangement-with-salesforce-to-offer-public-sector-significant-savings | 15 | 26 | 96 | 2 | 94 |
| Business data use and productivity study (wave 2): statistical report | https://www.gov.uk/government/publications/business-data-use-and-productivity-study-wave-2/business-data-use-and-productivity-study-wave-2-statistical-report | 15 | 41 | 97 | 38 | 95 |
| CDW Corp. focuses on IT solutions for enterprise customers | https://www.ad-hoc-news.de/boerse/news/ueberblick/cdw-corp-focuses-on-it-solutions-for-enterprise-customers/69720633 | 15 | 30 | 96 | 0 | 94 |
| How Fred Hutch unlocks siloed data with AWS and open-source software | https://aws.amazon.com/blogs/publicsector/how-fred-hutch-unlocks-siloed-data-open-source-software/ | 15 | 77 | 97 | 61 | 96 |
| FinanceAsia: SHB named “Best Bank for Public Sector Clients” in Vietnam for 2025 | https://www.shb.com.vn/language/en/financeasia-shb-named-best-bank-for-public-sector-clients-in-vietnam-for-2025/ | 15 | 14 | 95 | 0 | 93 |
| Reducing compliance costs | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/reducing-compliance-costs-with-regtech.html | 15 | 60 | 97 | 20 | 95 |
| CDW Corp. focuses on enterprise IT solutions as investors watch demand trends | https://www.ad-hoc-news.de/boerse/news/ueberblick/cdw-corp-focuses-on-enterprise-it-solutions-as-investors-watch-demand/69711299 | 15 | 30 | 96 | 0 | 94 |
| As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbook | https://www.taiwannews.com.tw/news/6333792 | 15 | 37 | 96 | 9 | 95 |
| PC Connection Inc earnings outlook and business model context for investors | https://www.ad-hoc-news.de/boerse/news/ueberblick/pc-connection-inc-earnings-outlook-and-business-model-context-for/69713432 | 15 | 30 | 96 | 0 | 94 |
| CIBC and Microsoft announce strategic relationship to accelerate the bank’s transformation and cloud-first approach | https://news.microsoft.com/en-ca/2021/07/08/cibc-and-microsoft-announce-strategic-relationship-to-accelerate-the-banks-transformation-and-cloud-first-approach/ | 15 | 80 | 97 | 48 | 96 |
| Establishment of the Association of Companies for Natural Language Processing (NLP) in Hebrew and Arabic | https://www.gov.il/en/pages/digital-nlp | 15 | 16 | 95 | 11 | 94 |
| CDW focuses on enterprise IT solutions as investors watch long term growth drivers | https://www.ad-hoc-news.de/boerse/news/ueberblick/cdw-focuses-on-enterprise-it-solutions-as-investors-watch-long-term-growth/69713312 | 15 | 30 | 96 | 0 | 94 |
| NLA Eyes Top Spot in Public Sector Customer Service Competition | https://jis.gov.jm/nla-eyes-top-spot-public-sector-customer-service-competition/ | 15 | 28 | 95 | 25 | 95 |
| How is AWS Transforming Public Sector Banking? | https://analyticsindiamag.com/ai-news-updates/psb-alliance-empanels-aws-to-provide-cloud-computing-services-to-public-sector-banks/ | 15 | 37 | 96 | 31 | 95 |
| Softcat plc highlights its role in tech services. Investors look to long-term demand for digital inf | https://www.ad-hoc-news.de/boerse/news/ueberblick/softcat-plc-highlights-its-role-in-tech-services-investors-look-to/69712606 | 15 | 30 | 96 | 0 | 94 |
| OCTA+ streamlines contact center platform in the cloud | https://www.proximus.be/en/id_b_cl_octa_plus/companies-and-public-sector/news/news-blog/customer-talks/contact-center-software.html | 15 | 36 | 96 | 21 | 95 |
| Bechtle AG outlines its digital IT services strategy as investors weigh long term growth | https://www.ad-hoc-news.de/boerse/news/ueberblick/bechtle-ag-outlines-its-digital-it-services-strategy-as-investors-weigh/69720568 | 15 | 30 | 96 | 0 | 94 |
| Assessment of PSC facial recognition software reveals Department of Social Protection has known its biometric processing arising from the PSC is illegal | https://www.iccl.ie/press-release/psc-facial-recognition-software-dpia/ | 15 | 30 | 95 | 1 | 94 |
| AI solutions: the contractual issues | https://www.localgovernmentlawyer.co.uk/information-law/344-information-law-features/61374-ai-solutions-the-contractual-issues-2 | 15 | 36 | 96 | 5 | 95 |
| NICE Ltd Stock Bounces Nearly 5% Today After Hitting 52-Week Lows Amid AI Contact Center Disruption Fears | https://www.ibtimes.com.au/nice-ltd-shares-rebound-ai-disruption-concerns-1871666 | 15 | 24 | 95 | 0 | 94 |
| Technology One (ASX:TNE) Highlights Strength Across ASX Software Sector | https://kalkinemedia.com/au/stocks/technology/technology-one-asxtne-highlights-strength-across-asx-software-sector | 15 | 19 | 95 | 15 | 95 |
| B.C. public sector struggles with more system errors | https://www.biv.com/news/economy-law-politics/bc-public-sector-struggles-with-more-system-errors-8233939 | 15 | 31 | 95 | 21 | 95 |
| Moulton Wins 2026 Democracy Award for Congressional Innovation and Modernization | https://swampscotttides.org/news/moulton-wins-2026-democracy-award-for-congressional-innovation-and-modernization/ | 13 | 3 | 95 | 1 | 94 |
| How a Maryland county integrated AI into its case management systems | https://www.smartcitiesdive.com/news/ai-aws-case-management-anne-arundel-county-maryland/812973/ | 13 | 34 | 96 | 1 | 94 |
| Anne Arundel County integrates generative AI into case management to empower staff and improve citizen services | https://aws.amazon.com/blogs/publicsector/anne-arundel-county-integrates-generative-ai-into-case-management-to-empower-staff-and-improve-citizen-services/ | 13 | 77 | 97 | 61 | 96 |
| The City of Atlanta Modernizes Constituent Services and Unlocks AI-Driven Innovation with Oracle | https://www.oracle.com/news/announcement/the-city-of-atlanta-modernizes-constituent-services-and-unlocks-ai-driven-innovation-with-oracle-2026-02-13/ | 13 | 72 | 97 | 32 | 95 |
| PDX311’s work to support constituent services is helping ensure community voices are heard | https://www.portland.gov/311/pdx311budget | 13 | 37 | 96 | 10 | 94 |
| Congressional Constituent Service Inquiries | https://www.theregreview.org/2024/11/14/kealy-congressional-constituent-service-inquiries/ | 13 | 28 | 96 | 0 | 94 |
| Mayor and Coun. Johnston squabble again – this time over questions | https://livewirecalgary.com/2026/03/22/mayor-and-coun-johnston-squabble-again-this-time-over-questions/ | 13 | 15 | 95 | 12 | 95 |
| FG verifies over 200 constituency projects nationwide to deepen Tinubu’s renewed hope agenda | https://www.vanguardngr.com/2026/05/fg-verifies-over-200-constituency-projects-nationwide-to-deepen-tinubus-renewed-hope-agenda/ | 13 | 38 | 96 | 18 | 95 |
| Pressley Wins Prestigious ‘Democracy Award’ for Constituent Accountability & Accessibility | https://pressley.house.gov/2024/07/03/pressley-wins-prestigious-democracy-award-for-constituent-accountability-accessibility/ | 13 | 56 | 97 | 18 | 95 |
| We certified over 200 constituency projects in one year, says FG | https://guardian.ng/news/we-certified-over-200-constituency-projects-in-one-year-says-fg/ | 13 | 36 | 96 | 32 | 95 |
| Danny Singleton Announces Re-election Bid | https://wsnwradio.com/danny-singleton-announces-re-election-bid/ | 13 | 3 | 95 | 5 | 94 |
| Meet The Candidate: Sundy Schermeyer For Southampton Town Clerk | https://patch.com/new-york/southampton/meet-candidate-sundy-schermeyer-southampton-town-clerk | 13 | 50 | 97 | 48 | 95 |
| Modernizing the Constituent Experience: How State and Local Governments Can Hire for the Right CX Skills | https://www.govtech.com/modern-government/modernizing-the-constituent-experience-how-state-and-local-governments-can-hire-for-the-right-cx-skills | 13 | 45 | 97 | 6 | 94 |
| House of Representatives to launch new digital services team | https://fedscoop.com/house-of-representatives-to-launch-new-digital-service-team/ | 13 | 41 | 96 | 27 | 95 |
| NLC Launches “NLC Outreach” in Partnership with Indigov — A First-of-Its-Kind Communications Platform for Cities, Towns and Villages | https://www.nlc.org/post/2025/06/11/nlc-launches-nlc-outreach-in-partnership-with-indigov-a-first-of-its-kind-communications-platform-for-cities-towns-and-villages/ | 13 | 36 | 96 | 10 | 95 |
| A brazen scheme? ALEC software giveaway to GOP lawmakers violated FL campaign-finance laws | https://floridaphoenix.com/2021/08/02/a-brazen-scheme-alec-software-giveaway-to-gop-lawmakers-violated-fl-campaign-finance-laws/ | 13 | 26 | 95 | 19 | 95 |
| Constituent Services – CX for Public Sector | https://www.oracle.com/government/constituent-services/ | 13 | 72 | 97 | 32 | 95 |
| Accomplishments | https://houlahan.house.gov/accomplishments/ | 13 | 56 | 97 | 13 | 95 |
| 5 Ways Oracle’s Cannabis Regulatory Solution Empowers State and Local Governments | https://blogs.oracle.com/oracle-government/cannabis-regulatory-solution | 13 | 72 | 97 | 42 | 96 |
| Governments create cloud-enabled constituent engagement systems to solve challenges and innovate communities | https://aws.amazon.com/blogs/publicsector/governments-create-cloud-enabled-constituent-engagement-systems-solve-challenges-innovate-communities/ | 13 | 77 | 97 | 61 | 96 |
| Ro Khanna, Mark DeSaulnier win national constituent service awards | https://www.mercurynews.com/2019/06/04/khanna-desaulnier-congress-constituent-service-award/ | 13 | 45 | 96 | 11 | 95 |
| ‘Trying to find something.’ MO House Republican questions ethics probe of Speaker Plocher | https://www.kansascity.com/news/politics-government/article286656395.html | 13 | 39 | 96 | 6 | 95 |
| Legacy Systems Are Holding Back Government Service Delivery—Here’s How Agencies Can Move Forward | https://www.nextgov.com/ideas/2025/02/legacy-systems-are-holding-back-government-service-deliveryheres-how-agencies-can-move-forward/403238/ | 13 | 40 | 96 | 7 | 95 |
| Does The Government Care About Customer Experience? The Answer May Surprise You. | https://www.govexec.com/management/2023/04/does-government-care-about-customer-experience-answer-may-surprise-you/385218/ | 13 | 38 | 96 | 6 | 95 |
| Homeland Security’s “SAVE” Program Exacerbates Risks to Voters | https://www.brennancenter.org/our-work/research-reports/homeland-securitys-save-program-exacerbates-risks-voters | 13 | 45 | 96 | 4 | 94 |
| Trumbull, CT is fighting back against property fraud by offering PropertyCheck by Cott Systems | https://www.trumbull-ct.gov/CivicAlerts.asp?AID=2327&ARC=3635 | 13 | 12 | 95 | 0 | 93 |
| Artificial Intelligence and GenAI In Motion: County Innovations and Use Cases | https://www.naco.org/resource/artificial-intelligence-and-genai-motion-county-innovations-and-use-cases | 13 | 36 | 95 | 4 | 95 |
| Justin Brannan knows what it takes for Democrats to win in Bay Ridge | https://www.cityandstateny.com/politics/2023/07/justin-brannan-knows-what-it-takes-democrats-win-bay-ridge/388945/ | 13 | 32 | 95 | 9 | 95 |
| Conduent Announces Agreement to Sell its Constituent Government Software Solutions Business | https://www.news.conduent.com/news/conduent-announces-agreement-to-sell-its-constituent-government-software-solutions-business | 13 | 30 | 96 | 0 | 92 |
| Assistant Secretary-General for General Assembly and Conference Management | https://www.un.org/dgacm/en/content/asg | 13 | 64 | 97 | 25 | 95 |
| Bronakowski Says He’ll Bring Constituent Service Experience, Innovation To DP City Clerk Office | https://www.journal-topics.com/articles/bronakowski-says-hell-bring-constituent-service-experience-innovation-to-dp-city-clerk-office/ | 13 | 17 | 95 | 0 | 93 |
| U.S. Rep. Madeleine Dean refuses to say ‘no’ to people in need, and it’s making all the difference | Maria Panaritis | https://www.inquirer.com/news/columnists/congress-pa-madeleine-dean-constituent-service-judiciary-committee-maria-panaritis-20191205.html | 13 | 43 | 96 | 9 | 95 |
| Government customer service shake-ups have the less tech-savvy on edge | https://www.washingtonpost.com/technology/2025/04/26/customer-service-social-security-irs-government-cuts/ | 13 | 72 | 97 | 29 | 95 |
| Virginia capital replaces 311 service line with cloud-based, IoT-capable website and mobile apps | https://statescoop.com/virginia-capital-replaces-311-service-line-with-cloud-based-iot-capable-website-and-mobile-apps/ | 13 | 40 | 96 | 34 | 95 |
| Taxes, governments, and great experiences using the cloud | Amazon Web Services | https://aws.amazon.com/blogs/publicsector/taxes-governments-great-constituent-experiences-cloud/ | 13 | 77 | 97 | 61 | 96 |
| Indigov lands more funding to connect besieged lawmakers and their oft-frustrated constituents | https://techcrunch.com/2022/05/25/indigov-helps-connect-besieged-lawmakers-and-their-oft-frustrated-constituents/ | 13 | 63 | 97 | 58 | 96 |
| Providing ChatGPT to the entire U.S. federal workforce | https://openai.com/index/providing-chatgpt-to-the-entire-us-federal-workforce/ | 13 | 64 | 97 | 57 | 96 |
| Why I Quit the Congressional Research Service | https://washingtonmonthly.com/2015/01/04/why-i-quit-the-congressional-research-service/ | 13 | 34 | 96 | 27 | 95 |
| Government contact centers and AI-driven engagement | https://www.ey.com/en_us/insights/government-public-sector/government-contact-centers-and-ai-driven-engagement | 13 | 55 | 97 | 23 | 95 |
| This Is What Congress Does With Your Phone Calls and Emails | https://www.wired.com/story/opengov-report-congress-constituent-communication/ | 13 | 62 | 97 | 25 | 95 |
| Houston Mayor Whitmire announces new City Hall hires | https://www.houstonchronicle.com/politics/houston/article/mayor-whitmire-hires-city-hall-houston-18658598.php | 13 | 41 | 96 | 5 | 95 |
| Top 10 CRMs for charities and nonprofits | https://fundraising.co.uk/2017/01/16/top-10-crms-charities-nonprofits/ | 13 | 25 | 95 | 20 | 95 |
| Global Minimum Tax | https://www.sars.gov.za/businesses-and-employers/large-business-and-international/global-minimum-tax/ | 13 | 34 | 96 | 3 | 94 |
| Nashville may create 'hub’ for constituent concerns | https://www.tennessean.com/story/news/2016/03/29/nashville-may-create-hub-constituent-concerns/82384652/ | 13 | 41 | 96 | 9 | 95 |
| Flagship Program 10: Digital Transformation | https://up.edu.ph/flagship-program-10-digital-transformation/ | 13 | 27 | 96 | 15 | 95 |
| UP LINANG: Shaping Competence and Promoting Honor and Excellence for the Nation | https://up.edu.ph/up-linang-shaping-competence-and-promoting-honor-and-excellence-for-the-nation/ | 13 | 27 | 96 | 15 | 95 |
| Flagship Program 9: Quality Management System (QMS) and Quality Assurance (QA) | https://up.edu.ph/flagship-program-9-quality-management-system-qms-and-quality-assurance-qa/ | 13 | 27 | 96 | 15 | 95 |
| ISO 9001:2015 certification affirms UP’s commitment to quality public service | https://up.edu.ph/iso-90012015-certification-affirms-ups-commitment-to-quality-public-service/ | 13 | 27 | 96 | 15 | 95 |
| ‘One man, one vote’: Our new system | https://www.caymancompass.com/2017/05/23/one-man-one-vote-our-new-system/ | 13 | 23 | 95 | 1 | 93 |
| Network North Roads Resurfacing Fund | https://www.liverpoolcityregion-ca.gov.uk/network-north-roads-resurfacing-fund | 13 | 24 | 95 | 18 | 94 |
| The government’s embrace of Palantir is years in the making | https://fedscoop.com/palantir-federal-agencies-government-data/ | 11 | 41 | 96 | 27 | 95 |
| 77 Artificial Intelligence (AI) Companies to Know | https://builtin.com/artificial-intelligence/ai-companies-roundup | 11 | 48 | 96 | 41 | 96 |
| Bill requiring US agencies to share custom source code with each other becomes law | https://fedscoop.com/agencies-must-share-custom-source-code-under-new-share-it-act/ | 11 | 41 | 96 | 27 | 95 |
| It’s 2023. Why is most government software still so mediocre? | https://federalnewsnetwork.com/commentary/2023/05/its-2023-why-is-most-government-software-still-so-mediocre/ | 11 | 41 | 96 | 33 | 95 |
| Service-Disabled Veteran Owned Business (SDVOSB) Program > Defense Logistics Agency > Details | https://www.dla.mil/Small-Business/Resource-Center/Training-Resources/Details/Article/4164786/service-disabled-veteran-owned-business-sdvosb-program/ | 11 | 38 | 96 | 5 | 94 |
| Palantir and Microsoft Partner to Deliver Enhanced Analytics and AI Services to Classified Networks for Critical National Security Operations | https://news.microsoft.com/source/2024/08/08/palantir-and-microsoft-partner-to-deliver-enhanced-analytics-and-ai-services-to-classified-networks-for-critical-national-security-operations/ | 11 | 80 | 97 | 48 | 96 |
| How Tech Giants Turned Ukraine Into an AI War Lab | https://time.com/6691662/ai-ukraine-war-palantir/ | 11 | 61 | 97 | 55 | 96 |
| 48 Top Cybersecurity Companies to Know 2026 | https://builtin.com/articles/cyber-security-companies | 11 | 48 | 96 | 41 | 96 |
| Drones made in the USA: the American drone companies you need to know in 2026 | https://www.thedronegirl.com/2020/06/23/american-drone-companies/ | 11 | 18 | 95 | 5 | 95 |
| 28 Profitable Tech Business Ideas to Launch in 2026 | https://www.shopify.com/blog/tech-business-ideas | 11 | 82 | 97 | 65 | 96 |
| Inside TurboTax’s 20-Year Fight to Stop Americans From Filing Their Taxes for Free | https://www.propublica.org/article/inside-turbotax-20-year-fight-to-stop-americans-from-filing-their-taxes-for-free | 11 | 48 | 97 | 14 | 95 |
| Guidance on privacy and the use of commercially available AI products | https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations-and-government-agencies/guidance-on-privacy-and-the-use-of-commercially-available-ai-products | 11 | 55 | 97 | 22 | 94 |
| Objective Corporation Ltd (ASX:OCL): Tracking the Government Software Platform's Session | https://kalkine.com.au/news/technology/objective-corporation-ltd-asxocl-tracking-the-government-software-platforms-session | 10 | 13 | 96 | 7 | 95 |
| Software Stocks Surge Up to 10% as GPT-5.6 Government Lockdown Eases AI Disruption Fears | https://mlq.ai/news/software-stocks-surge-up-to-10-as-gpt-56-government-lockdown-eases-ai-disruption-fears/ | 10 | 37 | 96 | 32 | 95 |
| UK’s HMRC inks £175m Quantexa deal to boost data, analytics and AI firepower | https://www.globalgovernmentfinance.com/hmrc-quantexa-entity-resolution-service-data-analytics-ai/ | 10 | 3 | 95 | - | - |
| Payment Tech Firm Government Window Wins PE Backing | https://www.govtech.com/biz/payment-tech-firm-government-window-wins-pe-backing | 10 | 45 | 97 | 6 | 94 |
| At launch event for new AI council, Gov. Healey says state employees will get access to ChatGPT | https://www.masslive.com/news/2026/02/at-launch-event-for-new-ai-council-gov-healy-says-state-employees-will-get-access-to-chatgpt.html | 10 | 38 | 96 | 5 | 95 |
| Riata Buys Government Window, Looks to Expand Cloud-Based Payments Platform | https://peprofessional.com/2025/10/riata-capital-buys-government-window-looks-to-expand-its-cloud-based-payments-platform/ | 10 | 11 | 95 | 9 | 95 |
| Riata Capital Group Announces Strategic Investment in Government Window, a Cloud-Based Integrated Payments Platform Serving Local Governments and Municipalities | https://www.businesswire.com/news/home/20251008215506/en/Riata-Capital-Group-Announces-Strategic-Investment-in-Government-Window-a-Cloud-Based-Integrated-Payments-Platform-Serving-Local-Governments-and-Municipalities | 10 | 61 | 97 | 28 | 95 |
| Objective Corporation (ASX:OCL): Is This Government Software Specialist Building a Business Worth Owning? | https://kalkine.com.au/news/technology/objective-corporation-asxocl-is-this-government-software-specialist-building-a-business-worth-owning | 10 | 13 | 96 | 7 | 95 |
| AI Will Test Governments on Jobs, Training, and Public Trust | https://www.gsb.stanford.edu/insights/ai-will-test-governments-jobs-training-public-trust | 10 | 63 | 97 | 10 | 95 |
| Objective Corporation (ASX:OCL): Why Is This Quiet Government Software Specialist Attracting Fresh Attention? | https://kalkine.com.au/news/technology-media-telecommunications/objective-corporation-asxocl-why-is-this-quiet-government-software-specialist-attracting-fresh-attention | 10 | 13 | 96 | 7 | 95 |
| The 2026 GT100: What It Will Take to Scale AI in Government | https://www.govtech.com/biz/the-2026-gt100-what-will-it-take-to-scale-ai-in-government | 10 | 45 | 97 | 6 | 94 |
| Objective Corporation (ASX:OCL) Gains Nearly 3%: Why Are Investors Watching This Government Software Stock? | https://kalkine.com.au/news/technology/objective-corporation-asxocl-gains-nearly-3-why-are-investors-watching-this-government-software-stock | 10 | 13 | 96 | 7 | 95 |
| Cloudpermit Expands Its Local Government Software Suite with CityReporter Acquisition | https://www.prnewswire.com/news-releases/cloudpermit-expands-its-local-government-software-suite-with-cityreporter-acquisition-302697475.html | 10 | 64 | 97 | 18 | 95 |
| GovDash secures $30M to expand AI-driven government contracting software | https://siliconangle.com/2026/01/15/govdash-secures-30m-expand-ai-driven-government-contracting-software/ | 10 | 44 | 96 | 38 | 95 |
| CrowdStrike Chaos Highlights Key Cyber Vulnerabilities with Software Updates | https://www.gao.gov/blog/crowdstrike-chaos-highlights-key-cyber-vulnerabilities-software-updates | 10 | 50 | 97 | 20 | 95 |
| Charlotte area businesses from government to medical offices affected by tech outage | https://www.charlotteobserver.com/news/business/article290230204.html | 10 | 47 | 97 | 2 | 94 |
| Carahsoft to Bring PTFS Library Software, Content Services to Government | https://www.executivebiz.com/articles/ptfs-carahsoft-partnership-document-intelligence-government | 10 | 27 | 95 | 21 | 95 |
| Why are tech firms offering the feds such deep discounts? | https://www.cio.com/article/4051014/why-are-tech-firms-offering-the-feds-such-deep-discounts.html | 10 | 53 | 97 | 17 | 95 |
| Top 10 CRM Software Providers | https://procurementmag.com/top10/top-10-crm-software-providers-0 | 10 | 33 | 95 | 21 | 95 |
| Granicus acquires SmartGov to provide best-in-class license and permit management software to government | https://www.prnewswire.com/news-releases/granicus-acquires-smartgov-to-provide-best-in-class-license-and-permit-management-software-to-government-302050462.html | 10 | 64 | 97 | 18 | 95 |
| California governor unveils ‘Breakthrough Project’ to streamline state operations | https://statescoop.com/california-breakthrough-project-newsom-ai-2025/ | 10 | 40 | 96 | 34 | 95 |
| US Government Throws “Kitchen Sink” Export Controls at Russia, Plus Sweeping EAR99 Software Controls, and IT and Software Services Sanctions | https://www.afslaw.com/perspectives/alerts/us-government-throws-kitchen-sink-export-controls-russia-plus-sweeping-ear99 | 10 | 29 | 95 | 0 | 94 |
| US government shutdown hits ServiceNow guidance | https://www.theregister.com/off-prem/2025/10/30/us-government-shutdown-hits-servicenow-guidance/694466 | 10 | 54 | 97 | 10 | 95 |
| A Faulty Software Update Causes Havoc Worldwide for Airlines, Hospitals and Governments | https://lptv.org/a-faulty-software-update-causes-havoc-worldwide-for-airlines-hospitals-and-governments/ | 10 | 18 | 95 | 13 | 95 |
| Navigating the Future of Government: A Deloitte and Workday Blog | https://www.deloitte.com/global/en/alliances/workday/blogs/workday-implementation-state-and-local-government.html | 10 | 60 | 97 | 20 | 95 |
| Starlink outage impacted Starshield, its defense communications service | https://fedscoop.com/starlink-outage-impacted-starshield-its-defense-communications-service/ | 10 | 41 | 96 | 27 | 95 |
| Vision Government Solutions Completes Recapitalization with Great Hill Partners | https://www.businesswire.com/news/home/20250505630784/en/Vision-Government-Solutions-Completes-Recapitalization-with-Great-Hill-Partners | 10 | 61 | 97 | 28 | 95 |
| Customer Relationship Management Software - United Kingdom | Forecast | https://www.statista.com/outlook/tmo/software/enterprise-software/customer-relationship-management-software/united-kingdom/ | 10 | 65 | 97 | 32 | 95 |
| Government-grade Kubernetes: Rancher Government Solutions comes to Oracle Cloud Infrastructure | https://blogs.oracle.com/cloud-infrastructure/govt-grade-kubernetes-rancher-govt-solutions-oci | 10 | 72 | 97 | 42 | 96 |
| Unison Grows Software Portfolio for Government Clients Through Plan4 Healthcare Acquisition | https://www.govconwire.com/articles/unison-buys-plan4-healthcare-to-grow-software-portfolio-for-govt-customers | 10 | 29 | 95 | 1 | 94 |
| UK government publishes Software Security Code of Practice for software vendors | https://www.taylorwessing.com/en/insights-and-events/insights/2025/05/rd-uk-government-publishes-software-security-code-of-practice-for-software-vendors | 10 | 33 | 95 | 3 | 94 |
| Why government technologists love the Domino’s pizza tracker | https://statescoop.com/why-government-technologists-love-dominos-pizza-tracker/ | 10 | 40 | 96 | 34 | 95 |
| What to know after widespread tech outage disrupts airports, government offices across Texas | https://communityimpact.com/south-central-austin/government/what-to-know-after-widespread-tech-outage-disrupts-airports-government-offices-across-texas/ | 10 | 33 | 96 | 30 | 95 |
| ID photos of 70,000 users may have been leaked, Discord says | https://www.bbc.com/news/articles/c8jmzd972leo | 10 | 63 | 97 | 28 | 95 |
| Government Brands Becomes "Catalis" for Transforming Government | https://www.newswire.ca/news-releases/government-brands-becomes-catalis-for-transforming-government-815145341.html | 10 | 46 | 96 | 6 | 95 |
| 5 Software Stocks to Buy as Huge Government Spending Comes in September | https://247wallst.com/technology-3/2018/08/14/5-software-stocks-to-buy-as-huge-government-spending-coming-in-september/ | 10 | 34 | 96 | 31 | 95 |
| Revolutionising local government customer service | https://www.localgov.co.uk/Revolutionising-local-government-customer-service-/55659 | 10 | 24 | 96 | 0 | 93 |
| HMRC plans £1bn CRM system to form ‘backbone of customer management’ | https://www.publictechnology.net/2025/04/25/business-and-industry/hmrc-plans-1bn-crm-system-to-form-backbone-of-customer-management/ | 10 | 25 | 95 | 4 | 95 |
| OneCouncil is one-stop software solution for entire community | https://www.theaustralian.com.au/business/technology/onecouncil-is-a-onestop-software-solution-for-councils/news-story/4bc7ea8cf4390dc7be0d972e5c3d2867 | 10 | 43 | 96 | 14 | 95 |
| DWP to replace government's largest customer service centre with new £200m facility | https://www.civilserviceworld.com/professions/article/dwp-seeks-190m-partner-to-deliver-digital-overhaul-for-megacontact-centre | 10 | 26 | 96 | 2 | 94 |
| How a bright idea in 1983 helped Deltek corner the market in government contracting services | https://www.washingtonpost.com/national/how-a-bright-idea-in-1983-helped-deltek-corner-the-market-in-government-contracting-services/2013/11/21/a6985eac-3c30-11e3-b6a9-da62c264f40e_story.html | 10 | 72 | 97 | 29 | 95 |
| CMA secures refund rights for McAfee customers | https://www.gov.uk/government/news/cma-secures-refund-rights-for-mcafee-customers | 10 | 41 | 97 | 38 | 95 |
| Licence NSW program in hot water amid cost blowouts and delivery delays | https://www.itnews.com.au/news/licence-nsw-program-in-hot-water-amid-cost-blowouts-and-delivery-delays-616461 | 10 | 37 | 96 | 9 | 94 |
| The Federal Government Is Rushing Toward AI. Our Reporting Offers Three Cautionary Tales. | https://www.propublica.org/article/federal-government-ai-cautionary-tales | 9 | 48 | 97 | 14 | 95 |
| Software as a Service: Examples to Know in 2026 | https://www.coursera.org/articles/software-as-a-service-examples | 9 | 56 | 97 | 34 | 95 |
| Federal Cyber Experts Thought Microsoft’s Cloud Was “a Pile of Shit.” They Approved It Anyway. | https://www.propublica.org/article/microsoft-cloud-fedramp-cybersecurity-government | 9 | 48 | 97 | 14 | 95 |
| Governor Newsom partners with world’s leading tech companies to prepare Californians for AI future | https://www.gov.ca.gov/2025/08/07/governor-newsom-partners-with-worlds-leading-tech-companies-to-prepare-californians-for-ai-future/ | 9 | 64 | 97 | 24 | 95 |
| Global hack on Microsoft product hits U.S., state agencies, researchers say | https://www.washingtonpost.com/technology/2025/07/20/microsoft-sharepoint-hack/ | 9 | 72 | 97 | 29 | 95 |
| U.S. Tech Force Is Hiring for High-Paying Federal Tech Jobs | https://builtin.com/articles/us-tech-force-hiring-initiative | 9 | 48 | 96 | 41 | 96 |
| Microsoft Used China-Based Support for Multiple U.S. Agencies, Potentially Exposing Sensitive Data | https://www.propublica.org/article/microsoft-tech-support-government-cybersecurity-china-doj-treasury | 9 | 48 | 97 | 14 | 95 |
| Microsoft Used China-Based Engineers to Support Product Recently Hacked by China | https://www.propublica.org/article/microsoft-sharepoint-hack-china-cybersecurity | 9 | 48 | 97 | 14 | 95 |
| Software Acquisition Guide Fact Sheet | https://www.cisa.gov/resources-tools/resources/software-acquisition-guide-fact-sheet | 9 | 55 | 97 | 24 | 95 |
| As Trump and Elon feud, government demand for Starlink grows | https://fedscoop.com/starlink-us-government-elon-musk-donald-trump/ | 9 | 41 | 96 | 27 | 95 |
| NVIDIA and US Technology Leaders Unveil AI Factory Design to Modernize Government and Secure the Nation | https://blogs.nvidia.com/blog/us-technology-leaders-ai-factory-design-government/ | 9 | 58 | 97 | 39 | 96 |
| Market Structure of Core Banking Services Providers | https://www.kansascityfed.org/research/payments-system-research-briefings/market-structure-of-core-banking-services-providers/ | 9 | 37 | 96 | 13 | 95 |
| Trump admin launches US Tech Force to recruit temporary workers after shedding thousands this year | https://www.nextgov.com/people/2025/12/trump-admin-launches-us-tech-force-recruit-temporary-workers-after-shedding-thousands-year/410159/ | 9 | 40 | 96 | 7 | 95 |
| SSA touts service improvements, but reassignments tell a different story | https://www.govexec.com/workforce/2025/07/ssa-touts-service-improvements-reassignments-tell-different-story/406618/ | 9 | 38 | 96 | 6 | 95 |
| A Little-Known Microsoft Program Could Expose the Defense Department to Chinese Hackers | https://www.propublica.org/article/microsoft-digital-escorts-pentagon-defense-department-china-hackers | 9 | 48 | 97 | 14 | 95 |
| Accenture Partners With U.S. Department of Energy to Support Groundbreaking Genesis Mission Program | https://newsroom.accenture.com/news/2025/accenture-partners-with-u-s-department-of-energy-to-support-groundbreaking-genesis-mission-program | 9 | 58 | 97 | 39 | 95 |
| FBI Warns Public to Beware of Tech Support Scammers Targeting Financial Accounts Using Remote Desktop Software | https://www.fbi.gov/contact-us/field-offices/boston/news/press-releases/fbi-warns-public-to-beware-of-tech-support-scammers-targeting-financial-accounts-using-remote-desktop-software | 9 | 53 | 97 | 17 | 95 |
| GSA shutters 18F, possibly leaving agencies in the lurch | https://fedscoop.com/gsa-shutters-18f-possibly-leaving-agencies-in-the-lurch/ | 9 | 41 | 96 | 27 | 95 |
| SolarWinds Cyberattack Demands Significant Federal and Private-Sector Response (infographic) | https://www.gao.gov/blog/solarwinds-cyberattack-demands-significant-federal-and-private-sector-response-infographic | 9 | 50 | 97 | 20 | 95 |
| Cyber Signals Issue 9 | AI-powered deception: Emerging fraud threats and countermeasures | https://www.microsoft.com/en-us/security/blog/2025/04/16/cyber-signals-issue-9-ai-powered-deception-emerging-fraud-threats-and-countermeasures/ | 9 | 80 | 97 | 48 | 96 |
| Ex-employees say Tom Krause, tapped by Musk to overhaul Treasury, was a 'hatchet man' | https://abcnews.com/Business/employees-tom-krause-tapped-musk-overhaul-treasury-hatchet/story?id=118647158 | 9 | 48 | 96 | 53 | 95 |
| In 2024, SLED IT Spending Takes a Whole-of-State Focus | https://www.govtech.com/opinion/in-2024-sled-it-spending-takes-a-whole-of-state-focus | 9 | 45 | 97 | 6 | 94 |
| Major government tech contractors use monopolistic vendor-lock to drive revenue, study says | https://fedscoop.com/major-government-tech-contractors-use-monopolistic-vendor-lock-to-drive-revenue-study/ | 9 | 41 | 96 | 27 | 95 |
| Danish government agency to ditch Microsoft software in push for digital independence | https://therecord.media/denmark-digital-agency-microsoft-digital-independence | 9 | 49 | 97 | 38 | 95 |
| Elon Musk’s DOGE is feeding sensitive federal data into AI to target cuts | https://www.washingtonpost.com/nation/2025/02/06/elon-musk-doge-ai-department-education/ | 9 | 72 | 97 | 29 | 95 |
| What to know about Palantir, the tech company playing a key role for ICE | https://www.washingtonpost.com/technology/2025/12/04/what-does-palantir-do-explained/ | 9 | 72 | 97 | 29 | 95 |
| AI Agents Market Report 2025-2030, by Application, Geo, Tech | https://www.marketsandmarkets.com/Market-Reports/ai-agents-market-15761548.html | 9 | 50 | 97 | 8 | 94 |
| Microsoft’s “Digital Escort” Program Could Leave Sensitive Government Info Vulnerable to Espionage. Here’s What to Know. | https://www.propublica.org/article/microsoft-digital-escort-china-government-data-takeaways | 9 | 48 | 97 | 14 | 95 |
| You can make up to $200K working in Trump's new 'Tech Force'—and you don't need a degree or work experience | https://fortune.com/2025/12/16/trump-tech-force-fellow-salary-range-experience-skills-requirement-companies-partners/ | 9 | 59 | 97 | 53 | 96 |
| Springbrook Acquires Small Government-Focused BIAS Software | https://www.govtech.com/biz/Springbrook-Acquires-Small-Government-Focused-BIAS-Software.html | 9 | 45 | 97 | 6 | 94 |
| Reforming federal procurement and acquisitions policies | https://www.brookings.edu/articles/reforming-federal-procurement-and-acquisitions-policies/ | 9 | 53 | 97 | 11 | 95 |
| These are the Fortune 500 companies that have active contracts with ICE | https://fortune.com/2025/06/26/fortune-500-companies-active-contracts-immigration-and-customs-enforcement-ice/ | 9 | 59 | 97 | 53 | 96 |
| The shift to flexible consumption | https://www.deloitte.com/us/en/insights/topics/business-strategy-growth/as-a-service-business-model-flexible-consumption.html | 9 | 60 | 97 | 20 | 95 |
| OPM launches new HR shared service center for agencies | https://federalnewsnetwork.com/it-modernization/2026/03/opm-launches-new-hr-shared-service-center-for-agencies/ | 7 | 41 | 96 | 33 | 95 |
| Department of Labor, General Services Administration to centralize government benefits information on USA.gov and USAGov en Español | https://www.gsa.gov/about-gsa/newsroom/news-releases/department-of-labor-general-services-administration-to-centralize-government-be-08072024 | 7 | 50 | 96 | 26 | 95 |
| Zoom Contact Center introduces new AI features for AI Expert Assist and receives new government authorization to help agencies deliver better citizen experiences | https://news.zoom.com/zoom-contact-center-introduces-new-ai-features-for-ai-expert-assist-and-receives-new-government-authorization-to-help-agencies-deliver-better-citizen-experiences/ | 7 | 52 | 97 | 40 | 95 |
| Delivering on the Promise of OneGov: Federal Agencies Modernize with OneGov — and AWS Expands its Program to ISV Partners | https://aws.amazon.com/blogs/publicsector/delivering-on-the-promise-of-onegov-federal-agencies-modernize-with-onegov-and-aws-expands-its-program-to-isv-partners/ | 7 | 77 | 97 | 61 | 96 |
| OPM awards major HR IT modernization contract to Oracle | https://federalnewsnetwork.com/contracting/2026/06/opm-awards-major-hr-it-modernization-contract-to-oracle/ | 7 | 41 | 96 | 33 | 95 |
| Avaya and avatarin Extend AI-Powered Customer Experience from the Contact Center to the Physical World | https://www.businesswire.com/news/home/20260526635751/en/Avaya-and-avatarin-Extend-AI-Powered-Customer-Experience-from-the-Contact-Center-to-the-Physical-World | 7 | 61 | 97 | 28 | 95 |
| The face of government service delivery is changing as AI and cloud capabilities continue to expand | https://www.microsoft.com/en-us/microsoft-cloud/blog/government/2025/04/16/the-face-of-government-service-delivery-is-changing-as-ai-and-cloud-capabilities-continue-to-expand/ | 7 | 80 | 97 | 48 | 96 |
| See where Interior is planning to lay off 2,000 employees | https://www.govexec.com/workforce/2025/10/see-where-interior-planning-lay-2000-employees/408913/ | 7 | 38 | 96 | 6 | 95 |
| Court filing reveals which offices at 17 agencies the Trump administration had slated for layoffs | https://www.govexec.com/workforce/2025/07/court-filing-reveals-which-offices-17-agencies-trump-administration-had-slated-layoffs/406966/ | 7 | 38 | 96 | 6 | 95 |
| A premortem on OPM’s HR 2.0 initiative: Imagining failure in order to support success | https://www.niskanencenter.org/a-premortem-on-opms-hr-2-0-initiative-imagining-failure-in-order-to-support-success/ | 7 | 30 | 96 | 10 | 95 |
| IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality | https://www.cxtoday.com/contact-center/irs-adopts-salesforces-agentforce-as-staffing-cuts-strain-tax-agency-service-quality/ | 7 | 40 | 95 | 22 | 94 |
| Customer service on a statewide level | https://www.microsoft.com/en-us/microsoft-cloud/blog/government/2019/06/03/customer-service-on-a-statewide-level/ | 7 | 80 | 97 | 48 | 96 |
| Treasury eliminates offices and outsources work, with more layoffs coming | https://www.govexec.com/workforce/2025/04/treasury-eliminates-offices-and-outsources-work-more-layoffs-coming/404472/ | 7 | 38 | 96 | 6 | 95 |
| The USAGov Contact Center Connects You to Answers from Your Government | https://www.prnewswire.com/news-releases/the-usagov-contact-center-connects-you-to-answers-from-your-government-300298296.html | 7 | 64 | 97 | 18 | 95 |
| Announcing Avaya Infinity™ Platform | https://www.businesswire.com/news/home/20250422875744/en/Announcing-Avaya-Infinity-Platform | 7 | 61 | 97 | 28 | 95 |
| AWS Announces the global expansion of AWS CCI Solutions | https://aws.amazon.com/blogs/machine-learning/aws-announces-the-global-expansion-of-aws-cci-solutions/ | 7 | 77 | 97 | 61 | 96 |
| State of NJ Department of Community Affairs | https://www.ibm.com/case-studies/new-jersey-department-of-community-affairs | 7 | 66 | 97 | 38 | 95 |
| Army to host Tactical Assault Kit virtual workshop for industry, federal agencies | https://www.army.mil/article/239310/army_to_host_tactical_assault_kit_virtual_workshop_for_industry_federal_agencies | 7 | 50 | 96 | 10 | 94 |
| Philippines, India contact centres face US protectionism | https://www.straitstimes.com/asia/south-asia/contact-centre-industry-in-the-philippines-and-india-gears-up-to-fight-us-protectionist-move | 7 | 49 | 97 | 9 | 95 |
| Administering Social Security: Challenges Yesterday and Today | https://www.ssa.gov/policy/docs/ssb/v70n3/v70n3p27.html | 7 | 54 | 97 | 29 | 95 |
| Press Releases: Government to Citizen | https://georgewbush-whitehouse.archives.gov/omb/egov/press_releases/gtoc/060426_usa_services.html | 7 | 55 | 97 | 28 | 95 |
| Mesob One-Stop Service Center Brings Various Gov’t Services Under one Roof: Office of Prime Minister | https://www.ena.et/web/eng/w/eng_6481092 | 7 | 20 | 95 | 0 | 94 |
| The best debt relief companies of July 2026 | https://www.cnbc.com/select/best-debt-relief-companies/ | 6 | 62 | 97 | 24 | 95 |
| Tech Trends 2026 | https://www.deloitte.com/us/en/insights/topics/technology-management/tech-trends.html | 6 | 60 | 97 | 20 | 95 |
| Best VPN Service for 2026: The Top-Ranked VPNs in Our Testing | https://www.cnet.com/tech/services-and-software/best-vpn/ | 6 | 60 | 97 | 22 | 95 |
| What Does Palantir Actually Do? | https://www.wired.com/story/palantir-what-the-company-does/ | 6 | 62 | 97 | 25 | 95 |
| Best International Phone Call Apps 2026 - Which Is Best? | https://tech.co/business-phone-systems/international-phone-call-apps | 4 | 41 | 96 | 36 | 95 |
| Small-Business Grants: Where to Find Free Funding | https://www.nerdwallet.com/business/loans/learn/small-business-grants | 4 | 49 | 97 | 14 | 95 |
| Top 5 Financial Scams Targeting Older Adults and How to Avoid Them | https://www.ncoa.org/article/top-5-financial-scams-targeting-older-adults/ | 4 | 42 | 95 | 19 | 95 |
| Microsoft Azure vs. Amazon Web Services: Cloud Comparison | https://www.business.com/articles/azure-vs-aws-cloud-comparison/ | 4 | 48 | 97 | 19 | 95 |
| 10 best contact center software for 2026 | https://www.zoom.com/en/blog/best-contact-center-software/ | 4 | 52 | 97 | 30 | 95 |
| ‘In the dark:’ Retiring federal employees face major delays | https://federalnewsnetwork.com/retirement/2025/12/in-the-dark-retiring-federal-employees-face-major-delays/ | 4 | 41 | 96 | 33 | 95 |
| Five9 Review and Pricing Plans in 2026 | https://www.business.com/reviews/five9/ | 4 | 48 | 97 | 19 | 95 |
| 38 must-know call center metrics and KPIs for 2026 | https://www.zoom.com/en/blog/call-center-metrics/ | 4 | 52 | 97 | 30 | 95 |
| Introducing the Microsoft Digital Contact Center Platform - Microsoft Dynamics 365 Blog | https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2022/07/19/introducing-the-microsoft-digital-contact-center-platform-a-comprehensive-flexible-customer-care-solution/ | 4 | 80 | 97 | 48 | 96 |
| The Current Landscape of Tech and Work Policy in the U.S.: A Guide to Key Laws, Bills, and Concepts | https://laborcenter.berkeley.edu/tech-and-work-policy-guide/ | 4 | 60 | 97 | 23 | 95 |
| Digital Services Improve CMS Call Center Operations | https://govciomedia.com/digital-services-improve-cms-call-center-operations/ | 4 | 27 | 95 | 20 | 95 |
| Transforming Public Sector With AI: Opportunities and Challenges | https://statetechmagazine.com/article/2025/02/transforming-public-sector-ai-opportunities-and-challenges | 4 | 30 | 96 | 21 | 95 |
| Government shutdown impacting Veterans Affairs. Details on benefits, medical care, more. | https://www.usatoday.com/story/news/politics/2025/10/14/department-veterans-affairs-government-shutdown/86686684007/ | 4 | 62 | 97 | 43 | 95 |
| 10 Best Practices for Contact Center Quality Assurance in 2025 | https://www.cxtoday.com/workforce-engagement-management/best-practices-for-contact-center-quality-assurance/ | 4 | 40 | 95 | 22 | 94 |
| How to save a billion dollars | https://www.niskanencenter.org/how-to-save-a-billion-dollars/ | 4 | 30 | 96 | 10 | 95 |
| Michigan contact center certification | https://maximus.com/news/michigan-center-of-excellence | 4 | 26 | 95 | 18 | 95 |
| Salesforce Introduces Public Sector Einstein 1 for Service: Trusted AI and Automation Capabilities That Drive Efficiencies for Government Agencies | https://www.salesforce.com/au/news/stories/ai-feature-news-public-sector/ | 4 | 65 | 97 | 37 | 96 |
| How ICE grew to be the highest-funded U.S. law enforcement agency | https://www.npr.org/2026/01/21/nx-s1-5674887/ice-budget-funding-congress-trump | 4 | 62 | 97 | 25 | 95 |
| NSA and Co-Authors Recommend Best Practices to Secure Remote Access Software | https://www.nsa.gov/Press-Room/Press-Releases-Statements/Press-Release-View/Article/3417904/nsa-and-co-authors-recommend-best-practices-to-secure-remote-access-software/ | 4 | 46 | 96 | 10 | 94 |
| The Top 10 Contact Center Workforce Management (WFM) Tools for 2025 | https://www.cxtoday.com/workforce-engagement-management/contact-center-workforce-management-wfm-tools/ | 4 | 40 | 95 | 22 | 94 |
| VCF Private AI Services | https://www.vmware.com/products/cloud-infrastructure/vcf-private-ai-services | 4 | 53 | 97 | 24 | 95 |
| The Good, Bad, and Really Weird AI Provisions in the Annual Defense Policy Bill | https://www.brennancenter.org/our-work/analysis-opinion/good-bad-and-really-weird-ai-provisions-annual-defense-policy-bill | 4 | 45 | 96 | 4 | 94 |
| Best Contact Center Endpoints and Devices Vendors: The Top Options for 2025 | https://www.cxtoday.com/contact-center/best-contact-center-endpoints-and-devices-vendors-the-top-options-for-2025/ | 4 | 40 | 95 | 22 | 94 |
| Two more centralization, cost savings initiatives from GSA | https://federalnewsnetwork.com/acquisition-policy/2025/06/two-more-centralization-cost-savings-initiatives-from-gsa/ | 4 | 41 | 96 | 33 | 95 |
| Best Practices for Secure Data Migration for Government Organizations | https://statetechmagazine.com/article/2021/03/best-practices-secure-data-migration-government-organizations | 4 | 30 | 96 | 21 | 95 |
| 5 Warning Signs of a Medicare Scam—and How to Protect Yourself | https://www.ncoa.org/article/5-warning-signs-of-a-medicare-scam-and-how-to-protect-yourself/ | 4 | 42 | 95 | 19 | 95 |
| The best free tax software of 2026 | https://www.cnbc.com/select/best-free-tax-software/ | 4 | 62 | 97 | 24 | 95 |
| The pandemic is emptying call centers. AI chatbots are swooping in | https://www.technologyreview.com/2020/05/14/1001716/ai-chatbots-take-call-center-jobs-during-coronavirus-pandemic/ | 4 | 54 | 97 | 15 | 95 |
| 23 Maryland Companies That Are Great Places to Work | https://www.inc.com/victoria-salves/best-workplaces-2025-maryland/91206378 | 4 | 58 | 97 | 23 | 95 |
| Federal contract workers’ calls for higher wages reveal deeper questions of contractor pay | https://federalnewsnetwork.com/workforce-rightsgovernance/2023/09/federal-contract-workers-calls-for-higher-wages-reveal-deeper-need-for-pay-reform/ | 4 | 41 | 96 | 33 | 95 |
| What’s Open—And What’s Not—At The IRS During The Government Shutdown | https://www.forbes.com/sites/kellyphillipserb/2025/10/21/whats-open-and-whats-not-at-the-irs-during-the-government-shutdown/ | 4 | 68 | 97 | 32 | 95 |
| C5ISR Center supports border operations with C-UAS technology | https://www.army.mil/article/285412/c5isr_center_supports_border_operations_with_c_uas_technology | 4 | 50 | 96 | 10 | 94 |
| "Scam Likely" calls: What they mean, why you get so many, and how to stop them | https://www.eset.com/blog/en/home-topics/cybersecurity-protection/spam-call-crisis/ | 4 | 47 | 97 | 24 | 95 |
| NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers | https://www.businesswire.com/news/home/20210406005728/en/NICE-inContact-CXone-Accelerates-International-Growth-Tripling-Sales-and-Adding-a-Record-Number-of-New-Customers | 4 | 61 | 97 | 28 | 95 |
| Joining forces to help stop scam calls | https://consumer.ftc.gov/consumer-alerts/2023/07/joining-forces-help-stop-scam-calls | 4 | 63 | 97 | 47 | 95 |
| Why Businesses Are Still Sending Faxes in 2026 | https://www.business.com/articles/business-faxing/ | 4 | 48 | 97 | 19 | 95 |
| Alternatives to Immigration Detention: An Overview | https://www.americanimmigrationcouncil.org/report/alternatives-immigration-detention-overview/ | 4 | 37 | 96 | 10 | 95 |
| IRS Customer Service: Phone Numbers, Hours | https://www.nerdwallet.com/taxes/learn/irs-phone-number-list-customer-service | 4 | 49 | 97 | 14 | 95 |
| The Best Business VoIP Services We've Tested for 2026 | https://www.pcmag.com/picks/the-best-business-voip-providers | 4 | 55 | 97 | 20 | 95 |
| Best Business Loans and Grants for People With Disabilities | https://www.nerdwallet.com/business/loans/learn/business-grants-and-loans-for-people-with-disabilities | 4 | 49 | 97 | 14 | 95 |
| How is Veterans Affairs impacted by a government shutdown? See service disruptions. | https://www.usatoday.com/story/news/politics/2025/09/30/department-veterans-affairs-government-shutdown-impact/86436539007/ | 4 | 62 | 97 | 43 | 95 |
| 117 SaaS Companies to Know 2026 | https://builtin.com/articles/saas-companies | 4 | 48 | 96 | 41 | 96 |
| The Korean Way With Data: How the World’s Most Wired Country Is Forging a Third Way | https://carnegieendowment.org/research/2021/08/the-korean-way-with-data-how-the-worlds-most-wired-country-is-forging-a-third-way | 4 | 49 | 97 | 37 | 95 |
| Improve inbound engagement with a next best conversation | https://www.microsoft.com/en-us/microsoft-cloud/blog/financial-services/2017/07/11/improve-inbound-engagement-with-a-next-best-conversation/ | 4 | 80 | 97 | 48 | 96 |
| National Earthquake Information Center (NEIC) | https://www.usgs.gov/programs/earthquake-hazards/national-earthquake-information-center-neic | 4 | 53 | 97 | 18 | 95 |
| Demystifying artificial intelligence in government | Deloitte Insights | https://www.deloitte.com/us/en/insights/topics/emerging-technologies/artificial-intelligence-government.html | 4 | 60 | 97 | 20 | 95 |
| The 5 Biggest Canadian Software Companies | https://www.investopedia.com/articles/markets/082615/5-biggest-canadian-software-companies.asp | 4 | 58 | 97 | 21 | 95 |
| One-Stop Service Delivery Offers Efficient and Accessible Services to Local Communities | https://www.undp.org/nepal/stories/one-stop-service-delivery-offers-efficient-and-accessible-services-local-communities | 4 | 52 | 97 | 18 | 95 |
| 7 Best Identity Theft Protection Services of July 2026 | https://money.com/best-identity-theft-protection/ | 2 | 46 | 97 | 38 | 95 |
| Best Identity Theft Protection Services Of 2026 | https://www.forbes.com/advisor/personal-finance/best-identity-theft-protection-services/ | 2 | 68 | 97 | 32 | 95 |
| The Best Tech Stocks to Buy | https://www.morningstar.com/stocks/best-tech-stocks-buy | 2 | 48 | 96 | 12 | 95 |
| The 6 Best Payroll Software Providers for Small Businesses in 2026 | https://www.adp.com/resources/articles-and-insights/articles/t/the-best-payroll-software-providers-for-small-businesses.aspx | 2 | 53 | 96 | 15 | 95 |
| 10 Best Mass Texting Services Of 2026 | https://www.forbes.com/advisor/business/software/best-mass-texting-services/ | 2 | 68 | 97 | 32 | 95 |
| Best Free Tax Software for DIY Filers in 2026 | https://www.cnet.com/tech/services-and-software/best-free-tax-software-2026/ | 2 | 60 | 97 | 22 | 95 |
| Best Payroll Software And Services For Small Business (2026) | https://www.forbes.com/advisor/business/software/best-payroll-services/ | 2 | 68 | 97 | 32 | 95 |
| Best Tax Software for 2026: H&R Block Earns Our Highest Marks This Tax Season | https://www.cnet.com/tech/services-and-software/best-tax-software-2026/ | 2 | 60 | 97 | 22 | 95 |
| 10 Best HR Outsourcing Services Of 2026 | https://www.forbes.com/advisor/business/software/best-hr-outsourcing-services/ | 2 | 68 | 97 | 32 | 95 |
| The best flood insurance companies of 2026 | https://www.cnbc.com/select/best-flood-insurance/ | 2 | 62 | 97 | 24 | 95 |
| 62 Companies That Let You Work From Anywhere | https://builtin.com/articles/companies-that-let-you-work-from-anywhere | 2 | 48 | 96 | 41 | 96 |
| Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service | https://www.cxtoday.com/contact-center/61-of-cx-practitioners-agree-governments-should-mandate-the-right-to-speak-to-a-human-in-customer-service/ | 2 | 40 | 95 | 22 | 94 |
| Digital States 2024: Innovation, Inclusion and Whole-of-State Services | https://www.govtech.com/computing/digital-states-2024-innovation-inclusion-and-whole-of-state-services | 2 | 45 | 97 | 6 | 94 |
| How to fix the government’s phone trust gap | https://fedscoop.com/how-to-fix-the-governments-phone-trust-gap/ | 2 | 41 | 96 | 27 | 95 |
| Introducing OpenAI for Government | https://openai.com/global-affairs/introducing-openai-for-government/ | 2 | 64 | 97 | 57 | 96 |
| The great rebuild: Architecting an AI-native tech organization | https://www.deloitte.com/us/en/insights/topics/technology-management/tech-trends/2026/ai-future-it-function.html | 2 | 60 | 97 | 20 | 95 |
| Affordable Small Business Payroll Services: Top Solutions & Tips | https://www.uschamber.com/co/run/human-resources/payroll-services-for-small-business | 2 | 49 | 97 | 9 | 94 |
| NUSO Expands Enterprise Cloud Contact Center Capabilities with Acquisition of T-Metrics | https://www.businesswire.com/news/home/20241119374157/en/NUSO-Expands-Enterprise-Cloud-Contact-Center-Capabilities-with-Acquisition-of-T-Metrics | 2 | 61 | 97 | 28 | 95 |
| Accenture Federal Services Selected to Support the Mission-Critical Modernization of Veteran Health Records for the Department of Veterans Affairs | https://newsroom.accenture.com/news/2026/accenture-federal-services-selected-to-support-the-mission-critical-modernization-of-veteran-health-records-for-the-department-of-veterans-affairs | 2 | 58 | 97 | 39 | 95 |
| AI in government: Top use cases | https://www.ibm.com/think/topics/ai-in-government | 2 | 66 | 97 | 38 | 95 |
| How Healthcare.gov’s botched rollout led to a digital services revolution in government | https://federalnewsnetwork.com/technology-main/2025/07/how-healthcare-gov-botched-rollout-led-to-a-digital-services-revolution-in-government/ | 2 | 41 | 96 | 33 | 95 |
| The most valuable AI use cases for business | https://www.ibm.com/think/topics/artificial-intelligence-business-use-cases | 2 | 66 | 97 | 38 | 95 |
| Government Cloud Premium news announcement | https://www.salesforce.com/news/stories/salesforce-announces-top-secret-authorization/ | 2 | 65 | 97 | 37 | 96 |
| Best tax software for small businesses in 2026 | https://www.cnbc.com/select/best-tax-software-for-small-businesses/ | 2 | 62 | 97 | 24 | 95 |
| Microsoft’s AI Access Principles: our commitments to promote innovation and competition in the new AI economy | https://blogs.microsoft.com/on-the-issues/2024/02/26/microsoft-ai-access-principles-responsible-mobile-world-congress/ | 2 | 80 | 97 | 45 | 96 |
| Best mortgage lenders for first-time homebuyers in July 2026 | https://www.cnbc.com/select/best-mortgage-lenders-first-time-homebuyers/ | 2 | 62 | 97 | 24 | 95 |
| 8 Steps to Improve Regulatory Compliance | https://www.netsuite.com/portal/resource/articles/financial-management/improve-regulatory-compliance.shtml | 2 | 48 | 96 | 16 | 95 |
| Zoom for Government Platform Expands With Zoom AI Companion, Receives FedRAMP® JAB Authorization | https://news.zoom.com/zoom-for-government-platform-expands-with-zoom-ai-companion-receives-fedramp-jab-authorization/ | 2 | 52 | 97 | 40 | 95 |
| Oracle and Amazon Web Services Announce Strategic Partnership | https://www.oracle.com/news/announcement/ocw24-oracle-and-amazon-web-services-announce-strategic-partnership-2024-09-09/ | 2 | 72 | 97 | 32 | 95 |
| Chapter 2: Shifting from reliance to resilience | Budget 2025 | https://budget.canada.ca/2025/report-rapport/chap2-en.html | 2 | 59 | 97 | 25 | 95 |
| New definition of "External Users" | https://www.microsoft.com/en-us/licensing/news/update-to-external-users-2024 | 2 | 80 | 97 | 48 | 96 |
| Best mortgage lenders for low or no down payment of July 2026 | https://www.cnbc.com/select/mortgage-lenders-for-a-small-down-payment/ | 2 | 62 | 97 | 24 | 95 |
| CBP National Targeting Center | https://www.cbp.gov/frontline/cbp-national-targeting-center | 2 | 49 | 97 | 21 | 95 |
| How to buy and manage your MCA | Microsoft Licensing Resources | https://www.microsoft.com/en-us/licensing/news/buying-and-managing-mca | 2 | 80 | 97 | 48 | 96 |
| 97 Software Companies in Austin You Should Know in 2026 | https://www.builtinaustin.com/articles/software-companies-in-austin-to-know | 2 | 30 | 95 | 3 | 94 |
| What Is Mainframe as a Service for State Governments? | https://statetechmagazine.com/article/2020/06/what-mainframe-service-state-governments-perfcon | 2 | 30 | 96 | 21 | 95 |
| How to make sure you get your tax refund on time | https://www.cnbc.com/select/where-is-my-tax-refund/ | 2 | 62 | 97 | 24 | 95 |
| Keeping organizations running during COVID-19 | https://www.aboutamazon.com/news/innovation-at-amazon/keeping-organizations-running-during-covid-19 | 2 | 54 | 97 | 20 | 94 |
| 68 Top Healthcare Startups and Healthtech Companies | https://builtin.com/articles/healthcare-technology-companies | 2 | 48 | 96 | 41 | 96 |
| Startup Business Grants: Best Free Funding Options | https://www.nerdwallet.com/business/loans/learn/startup-business-grants | 2 | 49 | 97 | 14 | 95 |
| Best Debt Settlement Companies Of 2026 | https://www.forbes.com/advisor/debt-relief/best-debt-relief-companies/ | 2 | 68 | 97 | 32 | 95 |
| Best 10 VPN Providers | https://www.forbes.com/advisor/business/software/best-vpn/ | 2 | 68 | 97 | 32 | 95 |
| Annually released, government-owned autonomous software plays key role in student competition | https://www.army.mil/article/247762/annually_released_government_owned_autonomous_software_plays_key_role_in_student_competition | 2 | 50 | 96 | 10 | 94 |
| 111 Chicago Software Companies You Should Know | https://www.builtinchicago.org/articles/chicago-software-companies-you-should-know | 2 | 28 | 95 | 1 | 94 |
| Government’s newfound agility | https://www.deloitte.com/us/en/insights/industry/government-public-sector-services/government-trends/2024/agile-government-is-imperative-for-public-sector.html | 2 | 60 | 97 | 20 | 95 |
| 26 Software Companies in Washington, D.C. Powering the Nation | https://builtin.com/articles/software-companies-washington-dc | 2 | 48 | 96 | 41 | 96 |
| New York tolling authorities select TTEC Government Solutions to provide enhanced customer contact solutions across tri-state area | https://www.prnewswire.com/news-releases/new-york-tolling-authorities-select-ttec-government-solutions-to-provide-enhanced-customer-contact-solutions-across-tri-state-area-301631114.html | 2 | 64 | 97 | 18 | 95 |
| Best mortgage lenders of July 2026 | https://www.cnbc.com/select/best-mortgage-lenders/ | 2 | 62 | 97 | 24 | 95 |
| The Top 100 Software Companies of 2024 | https://theaisoftwarereport.com/the-top-100-software-companies-of-2024/ | 2 | 0 | 93 | 0 | 92 |
| What is Big Data and Why is it Important? | https://www.techtarget.com/searchdatamanagement/definition/big-data | 2 | 58 | 97 | 21 | 94 |
| Why is there so much customized software in the federal government? | https://www.nextgov.com/digital-government/2017/11/why-is-there-so-much-customized-software-in-the-federal-government/227992/ | 2 | 40 | 96 | 7 | 95 |
| Best times to post on LinkedIn in 2026 [Updated March 2026] | https://sproutsocial.com/insights/best-times-to-post-on-linkedin/ | 2 | 57 | 97 | 49 | 96 |
| Customer Experience Management Market Size, Share, Growth, 2034 | https://straitsresearch.com/report/customer-experience-management-market | 2 | 37 | 96 | 31 | 95 |
| New cyber action plan to tackle threats and strengthen public services | https://www.gov.uk/government/news/new-cyber-action-plan-to-tackle-threats-and-strengthen-public-services | 2 | 41 | 97 | 38 | 95 |
| UK’s best AI engineers can apply now to build tech for public services in $1 million fellowship | https://www.gov.uk/government/news/uks-best-ai-engineers-can-apply-now-to-build-tech-for-public-services-in-1-million-fellowship | 2 | 41 | 97 | 38 | 95 |
| 8 Best Cloud Access Security Broker (CASB) Solutions | https://www.esecurityplanet.com/products/casb-security-vendors/ | 2 | 37 | 96 | 1 | 94 |
| H&R Block vs. TurboTax vs. Jackson Hewitt. What’s the Difference? | https://www.investopedia.com/articles/personal-finance/022415/hr-block-vs-turbotax-vs-jackson-hewitt.asp | 2 | 58 | 97 | 21 | 95 |
| PM Lee Hsien Loong at GovTech STACK Developer Conference | https://www.pmo.gov.sg/newsroom/pm-lee-hsien-loong-govtech-stack-developer-conference/ | 2 | 29 | 95 | 0 | 94 |
| Top 10 Procurement Software & Trends in 2025: Best Tools for Every Business | https://vocal.media/lifehack/top-10-procurement-software-and-trends-in-2025-best-tools-for-every-business | 2 | 38 | 96 | 34 | 95 |