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Customer Support Contact Center Software

Financial Service Ops

News Search
Dominant · SE Outbound Links ρ=0.531

AI recommendation signal analysis across 118 domains for the Financial Service Ops persona in Customer Support Contact Center Software.

Link authority data (PageRank, harmonic centrality) comes from the Common Crawl web graph.
Download this report (.xlsx)
118Domains Tracked
15.6MReddit Posts
74KWikipedia Articles
3.0MOpen Web Matches
Financial Service Ops_persona.report
DomainScore
techbuzznews.com
35.0
biztechmagazine.com
15.2
globenewswire.com
12.1
fortunebusinessinsights.com
11.9
cxtoday.com
11.1
Domains rankedn = 25
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About This Report

How to use this page

Persona view: this page is scoped to this persona's queries alone.
Use Case

Track coverage and PR targets

See which outlets, blogs, and publishers cover this industry and which stories keep surfacing. This doubles as your PR pitch list and a read on the narratives shaping how buyers perceive the space.

How It's Calculated

Where the numbers come from

Google News results for this industry's queries, aggregated by domain (rank-weighted score plus appearance counts) and by exact URL (appearance count, ties broken by average rank).

Overview

What's on this page

Domain charts and the complete result list.

Search Data

News Search

How often each domain appeared in Google's News Search results for Financial Service Ops queries. Score is a rank-weighted sum (higher-ranked appearances count for more); count and % are plain appearance tallies.

By Appearance Count

All Results

Every result for Financial Service Ops's News Search queries, ranked by how many times each exact URL appeared (ties broken by average rank position, so appearing higher up wins). Title and URL links open in a new tab.

TitleURLAppearancesDomain PRDomain HCHost PRHost HC
Five9 Review and Pricing Plans in 2026https://www.business.com/reviews/five9/5148971995
Financial Institutions Improve Customer Experiences with AI-Powered Cloud Contact Centershttps://biztechmagazine.com/article/2026/03/financial-institutions-improve-customer-experiences-ai-powered-cloud-contact-centers5042962895
Cyber Acoustics Introduces ACCESS AI Workforce Verificationhttps://www.globenewswire.com/news-release/2026/06/22/3315116/0/en/cyber-acoustics-introduces-access-ai-workforce-verification-platform-alongside-next-generation-headsets-for-call-centers.html5059973395
10 Best Call Center Softwarehttps://www.forbes.com/advisor/business/software/best-call-center-software/4968973295
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centershttps://www.cxtoday.com/contact-center/avaya-nexus-mission-critical-voice-platform/4540952294
What is call center compliance? Guide for 2025https://www.zoom.com/en/blog/call-center-compliance/4552973095
eGain Corp highlights its digital customer engagement platform. The cloud software company targets Ahttps://www.ad-hoc-news.de/boerse/news/ueberblick/egain-corp-highlights-its-digital-customer-engagement-platform-the-cloud/69716201453096094
Cloud Based Contact Center Market Size, Share, Report, 2034https://www.fortunebusinessinsights.com/cloud-based-contact-center-market-104712454897994
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Centerhttps://www.newswiretoday.com/news/186478/Alvaria-Launches-Integrated-Outbound-Compliance-Solution-for-Zoom-Contact-Center/451996093
Contact Center Software Market Size & Global Report [2034]https://www.fortunebusinessinsights.com/industry-reports/contact-center-software-market-100840434897994
Contact Center Software Market Size to Hit USD 400.19 Bn by 2035https://www.precedenceresearch.com/contact-center-software-market424396694
Capital One All In Case Studyhttps://aws.amazon.com/solutions/case-studies/capital-one-all-in-on-aws/4277976196
Braiin Accelerates $20B+ Agentic AI Customer Experience ashttps://www.globenewswire.com/news-release/2026/06/17/3313429/0/en/braiin-accelerates-20b-agentic-ai-customer-experience-as-a-service-cxaas-market-expansion-securing-landmark-australian-contract.html4059973395
Genesys Secures $1.5B From Salesforce, ServiceNow for AI CXhttps://www.cmswire.com/contact-center/genesys-secures-15b-investment-from-salesforce-servicenow/404896894
ProCredit Bank improves contact center operations, cuts wait times by 30% using Dynamics 365 Customer Servicehttps://www.microsoft.com/en/customers/story/19873-procredit-bank-azure4080974896
Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insightshttps://aws.amazon.com/blogs/machine-learning/principal-financial-group-uses-aws-post-call-analytics-solution-to-extract-omnichannel-customer-insights/4077976196
Accenture builds a modern case management solution with Dynamics 365https://www.microsoft.com/en/customers/story/24210-accenture-dynamics-365-contact-center4080974896
Inteligo Financial Services S.A. Uses Cisco Technology for Poland's First Distributed Call Center Infrastructurehttps://newsroom.cisco.com/c/r/newsroom/en/us/a/y2010/m03/inteligo-financial-services-s-a-uses-cisco-technology-for-poland-s-first-distributed-call-center-infrastructure.html4058973495
Conversational AI for Customer Servicehttps://www.ibm.com/think/topics/conversational-ai-customer-service3966973895
Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Financehttps://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2025/12/01/microsoft-dynamics-365-named-a-leader-in-three-gartner-magic-quadrant-reports-cloud-erp-for-service-centric-enterprises-cloud-erp-for-product-centric-enterprises-and-cloud-erp-finance/3880974896
Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Callshttps://www.cxtoday.com/contact-center/inside-penfeds-salesforce-agentforce-deployment-1-6m-saved-and-faster-calls/3740952294
Genesys Scoops Its Second-Largest CCaaS Win Everhttps://www.cxtoday.com/contact-center/genesys-scoops-its-second-largest-ccaas-win-ever/3740952294
The Financial Services Contact Center: 3 Trends for 2025https://www.cxtoday.com/contact-center/the-financial-services-contact-center-3-trends-for-2025/3740952294
AI in Banking: Transforming the Future of Financial Serviceshttps://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/3765973796
Announcing sensitive data redaction for voice AI agentshttps://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/10/15/announcing-sensitive-data-redaction-for-voice-ai-agents/3780974896
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centershttps://www.businesswire.com/news/home/20250123589260/en/Alvaria-Teams-Up-with-Zoom-to-Enhance-Customer-Engagement-and-Compliance-in-Contact-Centers3761972895
My Evaluation of the 6 Best Contact Center Workforce Softwarehttps://learn.g2.com/best-contact-center-workforce-software3659974295
5 Best Contact Center Quality Assurance Software I Trusthttps://learn.g2.com/best-contact-center-quality-assurance-software3659974295
The top 30 contact center leaders to follow in 2025 | CX Networkhttps://www.cxnetwork.com/contact-center/articles/the-top-30-contact-center-leaders-to-follow-in-2025363295094
Alvaria Unveils the Alvaria Intelligence Platform to Elevate Contact Center Capabilities with AIhttps://www.businesswire.com/news/home/20241211339864/en/Alvaria-Unveils-the-Alvaria-Intelligence-Platform-to-Elevate-Contact-Center-Capabilities-with-AI3661972895
19 of the Best Service CRM Software Solutions to Considerhttps://solutionsreview.com/crm/2024/07/01/the-best-service-crm-software-solutions/3636953095
Dial Smarter With My 7 Best Auto Dialer Software Pickshttps://learn.g2.com/best-auto-dialer-software3659974295
TCN launches AI-powered answering machine detection for contact centershttps://www.techbuzznews.com/tcn-launches-ai-powered-answering-machine-detection-for-contact-centers/3517951093
Principal Financial Group accelerates build, test, and deployment of Amazon Lex V2 bots through automationhttps://aws.amazon.com/blogs/machine-learning/principal-financial-group-accelerates-build-test-and-deployment-of-amazon-lex-v2-bots-through-automation/3577976196
How Banks Can Leverage AI at the Contact Centerhttps://thefinancialbrand.com/news/artificial-intelligence-banking/how-genai-can-fulfill-contact-centers-potential-1789953542963295
New PerfectServe Research: 85% of Healthcare Leaders Wanthttps://www.globenewswire.com/news-release/2026/06/25/3317615/0/en/new-perfectserve-research-85-of-healthcare-leaders-want-to-switch-their-contact-center-vendors-but-most-feel-trapped.html3559973395
Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloudhttps://www.cxtoday.com/contact-center/contact-center-trends-2026/3540952294
The Frontier Firm in banking: A blueprint for advanced AI innovationhttps://www.microsoft.com/en-us/microsoft-cloud/blog/financial-services/2025/10/21/the-frontier-firm-in-financial-services-a-blueprint-for-advanced-ai-innovation/3580974896
Voice AI Will Change How We Bank (February 2025 Fintech Newsletter)https://a16z.com/newsletter/voice-ai-will-change-how-we-bank-february-2025-fintech-newsletter/3548974196
Deloitte Releases 2025 Financial Services Industry Predictions Report – Press Releasehttps://www.deloitte.com/us/en/about/press-room/deloitte-releases-2025-financial-services-industry-predictions-report.html3560972095
Buying Contact Center Software for a Headcount That May Not Existhttps://customerthink.com/buying-contact-center-software-for-a-headcount-that-may-not-exist/3540963595
Enhancing Patient Care with Talkdesk’s AI-Powered Contact Centerhttps://aws.amazon.com/blogs/apn/enhancing-patient-care-with-talkdesks-ai-powered-contact-center/3577976196
PKO Leasing saves 550 hours each month with Dynamics 365 Contact Center, an AI tool for customer supporthttps://www.microsoft.com/en/customers/story/22793-pko-leasing-azure-communication-services3580974896
Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2025/03/26/microsoft-named-a-leader-in-the-forrester-wave-customer-relationship-management-q1-2025/3580974896
TD tests generative AI in contact centers, software developmenthttps://www.americanbanker.com/news/td-tests-generative-ai-in-contact-centers-software-development354296594
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centershttps://www.cxtoday.com/contact-center/japanese-bank-smbc-trialing-customer-service-digital-avatars-in-contact-centers/3540952294
Top +100 RPA Use Cases with Real Life Exampleshttps://aimultiple.com/robotic-process-automation-use-cases3539963495
Calabrio Workforce Management Earns the Solutions Partner with Certified Software Designation From Microsofthttps://www.businesswire.com/news/home/20260519338051/en/Calabrio-Workforce-Management-Earns-the-Solutions-Partner-with-Certified-Software-Designation-From-Microsoft3561972895
What Consumers Actually Want From Their Bank’s Mobile Apphttps://thefinancialbrand.com/news/mobile-banking-trends/what-consumers-actually-want-from-their-banks-mobile-app-1207543542963295
FBI Warns Public to Beware of Tech Support Scammers Targeting Financial Accounts Using Remote Desktop Softwarehttps://www.fbi.gov/contact-us/field-offices/boston/news/press-releases/fbi-warns-public-to-beware-of-tech-support-scammers-targeting-financial-accounts-using-remote-desktop-software3553971795
76 Top SaaS Companies to Know in 2026https://www.datamation.com/cloud/saas-companies/353396595
Call centers become front line of banks’ COVID-19 battle as first workers test positivehttps://www.charlotteobserver.com/news/coronavirus/article241645906.html354797294
Zoom's Chief Product Officer on Its New Contact-Center Producthttps://www.businessinsider.com/zooms-new-contact-center-chief-product-officer-videoconferencing-trends-2022-23562972895
Hosted Call Center: A Cost-Effective Customer Service Solutionhttps://www.airtel.in/b2b/insights/blogs/hosted-call-center-a-cost-effective-customer-service-solution/353596795
What Are The Biggest Industries In Ireland?https://www.worldatlas.com/articles/what-are-the-biggest-industries-in-ireland.html3543961395
Accelerating digital transformation in banking and capital markets with industry cloudshttps://www.deloitte.com/us/en/insights/industry/financial-services/cloud-banking.html3360972095
Standard Bank optimizes operational efficiency with Amazon Connecthttps://aws.amazon.com/blogs/contact-center/standard-bank-optimizes-operational-efficiency-with-amazon-connect/3277976196
Banking, payments services disrupted after Amazon UAE data centers hit in drone strikeshttps://www.cnbc.com/2026/03/03/iran-war-uae-drone-strikes-aws-data-centers.html3262972495
BNP Paribas Fortis has chosen Worldline to set up and operate its omni-channel Contact Service Centerhttps://worldline.com/en/home/top-navigation/media-relations/press-release/bnp-paribas-fortis-has-chosen-worldline-to-set-up-and-operate-its-omni-channel-contact-service-center3239963695
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?https://www.cxtoday.com/contact-center/ccaas-market-set-to-triple-by-2030-but-who-will-bear-the-crown/3140952294
LLM Hallucinations: What Are the Implications for Financial Institutions?https://biztechmagazine.com/article/2025/08/llm-hallucinations-what-are-implications-financial-institutions2942962895
Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centers with Generative AIhttps://newsroom.accenture.com/news/2024/accenture-invests-in-cresta-to-improve-efficiency-and-productivity-in-contact-centers-with-generative-ai2858973995
Nextiva Review 2026: Features, Pros And Conshttps://www.forbes.com/advisor/business/software/nextiva-review/2868973295
Emerging Best Practices for Using Generative AI In Your Banking Contact Centerhttps://thefinancialbrand.com/news/artificial-intelligence-banking/emerging-best-practices-for-using-generative-ai-in-your-banking-contact-center-1811692742963295
Banks Can’t Win Tomorrow with Yesterday’s Customer Experiencehttps://thefinancialbrand.com/news/fintech-banking/banks-cant-win-tomorrow-with-yesterdays-customer-experience-1974442742963295
Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agentshttps://www.cxtoday.com/ai-automation-in-cx/vonage-industry-specific-ai-agents-cx/2740952294
Discover deploys generative AI in its contact centerhttps://www.americanbanker.com/news/discover-deploys-generative-ai-in-its-contact-center274296594
Digital Banking: Speed, scale, and the agentic arms racehttps://www.mckinsey.com/industries/financial-services/our-insights/banking-matters/digital-banking-speed-scale-and-the-agentic-arms-race2762972995
AI Adoption by BofA's Global Workforce Improves Productivity, Client Servicehttps://www.prnewswire.com/news-releases/ai-adoption-by-bofas-global-workforce-improves-productivity-client-service-302423333.html2764971895
Bank as Fintech: The Future Model for Banking?https://thefinancialbrand.com/news/banking-technology/bank-as-fintech-the-future-model-for-banking-1482762742963295
Activist Anson Funds may have spotted a huge opportunity for value in Five9https://www.cnbc.com/2024/08/03/activist-anson-may-have-spotted-a-huge-opportunity-for-value-in-five9.html2762972495
As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbookhttps://www.taiwannews.com.tw/news/6333792273796995
Embracing Digital Transformation: BDO Unibank's Journey to Banking Excellencehttps://e.huawei.com/hk/blogs/industries/finance/2023/bdo-unibank-transformation2760973195
Teckinfo Solutions Pvt. Ltd., a leading software provider to call centres, Launches ID Cloud - Premium Contact Center Solutionhttps://www.business-standard.com/content/press-releases-ani/teckinfo-solutions-pvt-ltd-a-leading-software-provider-to-call-centres-launches-id-cloud-premium-contact-center-solution-123041700570_1.html2749972095
NICE Ltd Stock Bounces Nearly 5% Today After Hitting 52-Week Lows Amid AI Contact Center Disruption Fearshttps://www.ibtimes.com.au/nice-ltd-shares-rebound-ai-disruption-concerns-1871666272495094
5 Best AI Chatbot Software for Financial Services in 2026https://www.bbntimes.com/technology/5-best-ai-chatbot-software-for-financial-services-in-2026212796494
Contact Center Platform Reviews: CCaaS and AI Maturity Assessed for Real Buyershttps://www.cxtoday.com/contact-center/contact-center-platform-reviews/1840952294
AI in Financial Services Survey Shows Productivity Gains Across the Boardhttps://www.bain.com/insights/ai-in-financial-services-survey-shows-productivity-gains-across-the-board/1851971995
AI in Banking: Transforming the Future of Financial Serviceshttps://www.salesforce.com/ap/financial-services/artificial-intelligence/ai-in-banking/1665973796
Top Enterprise ERP Vendors: Secure, Scalable & Intelligenthttps://www.cxtoday.com/contact-center/top-enterprise-erp-vendors-secure-scalable-intelligent/1540952294
Sykes Enterprises and its evolving customer experience platformhttps://www.ad-hoc-news.de/boerse/news/ueberblick/sykes-enterprises-and-its-evolving-customer-experience-platform/69716952153096094
10 Best Call Center Software Solutions For 2026https://www.salesforce.com/service/contact-center/call-center/software/1465973796
Five9: Enhancing Customer Service with AI Integrationhttps://www.goodcall.com/business-productivity-ai/five9132796694
eGain Announces AI Agent for Zoom Contact Centerhttps://www.globenewswire.com/news-release/2026/06/24/3317086/0/en/egain-announces-ai-agent-for-zoom-contact-center.html1359973395
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boomhttps://www.cxtoday.com/contact-center/idc-names-five9-a-european-ccaas-leader-as-market-is-set-for-3-7bn-boom/1240952294
AI-powered success—with more than 1,000 stories of customer transformation and innovationhttps://www.microsoft.com/en-us/microsoft-cloud/blog/2025/07/24/ai-powered-success-with-1000-stories-of-customer-transformation-and-innovation/1180974896
The Modern Contact Center: From Legacy Platforms to Cloud CCaaS and AI–Led Operationshttps://www.cxtoday.com/contact-center/modern-contact-center-guide/1140952294
21 AI in Banking Examples You Should Knowhttps://builtin.com/artificial-intelligence/ai-in-banking1148964196
Mitel elevates hybrid cloud control with Edge and WXhttps://www.techtarget.com/searchunifiedcommunications/news/366640443/Mitel-elevates-hybrid-cloud-control-with-Edge-and-WX1058972194
Accenture and Anthropic Launch Multi-Year Partnership to Drive Enterprise AI Innovation and Value Across Industrieshttps://newsroom.accenture.com/news/2025/accenture-and-anthropic-launch-multi-year-partnership-to-drive-enterprise-ai-innovation-and-value-across-industries1058973995
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Serviceshttps://www.cxtoday.com/contact-center/ntt-data-aws-ai-customer-experience-enterprise-cloud/1040952294
Spoke Unveils Brand Evolution and Launches Industry's First Automated Call QA for Mobile Phones at Twilio SIGNAL 2026https://www.businesswire.com/news/home/20260506075516/en/Spoke-Unveils-Brand-Evolution-and-Launches-Industrys-First-Automated-Call-QA-for-Mobile-Phones-at-Twilio-SIGNAL-20261061972895
How should banks respond to the current disruption in software engineering?https://www.deloitte.com/us/en/insights/industry/financial-services/future-of-software-engineering-in-banks.html1060972095
Zoom accelerates UK digital transformation with new data center and AI‑first collaborationhttps://news.zoom.com/zoom-accelerates-uk-digital-transformation-with-new-data-center-and-ai%E2%80%91first-collaboration/1052974095
Accenture and Anthropic launch multi-year partnership to move enterprises from AI pilots to productionhttps://www.anthropic.com/news/anthropic-accenture-partnership1058973495
Generative AI is expected to magnify the risk of deepfakes and other fraud in bankinghttps://www.deloitte.com/us/en/insights/industry/financial-services/deepfake-banking-fraud-risk-on-the-rise.html1060972095
Deloitte will make Claude available to 470,000 people across its global networkhttps://www.anthropic.com/news/deloitte-anthropic-partnership1058973495
Top 25 Generative AI Finance Use Cases in 2026https://aimultiple.com/generative-ai-finance1039963495
Bank Of Ireland Announces €34Mn Customer Service Upgradehttps://www.cxtoday.com/contact-center/bank-of-ireland-announces-e34mn-customer-service-upgrade/1040952294
2026 Financial Services Regulatory Outlookshttps://www.deloitte.com/us/en/services/consulting/articles/financial-services-regulatory-outlooks.html1060972095
2026 Power and Utilities Industry Outlookhttps://www.deloitte.com/us/en/insights/industry/power-and-utilities/power-and-utilities-industry-outlook.html1060972095
Navigating AI Vendor Contracts and the Future of Law: A Guide for Legal Tech Innovatorshttps://law.stanford.edu/2025/03/21/navigating-ai-vendor-contracts-and-the-future-of-law-a-guide-for-legal-tech-innovators/1063973495
The Future of Fintechs: Risk and Regulatory Compliancehttps://www.deloitte.com/us/en/services/consulting/articles/future-of-fintechs-risk-and-regulatory-compliance.html1060972095
How AWS can help partners grow in the Middle East | Amazon Web Serviceshttps://aws.amazon.com/blogs/publicsector/how-aws-can-help-partners-grow-in-the-middle-east/1077976196
Bridgepoint Completes Acquisition of Eckohhttps://www.businesswire.com/news/home/20250123099634/en/Bridgepoint-Completes-Acquisition-of-Eckoh1061972895
Reducing compliance costshttps://www.deloitte.com/us/en/insights/industry/government-public-sector-services/reducing-compliance-costs-with-regtech.html1060972095
The future of regulationhttps://www.deloitte.com/us/en/insights/industry/government-public-sector-services/future-of-regulation/regulating-emerging-technology.html1060972095
Best Contact Center Software In 2026https://geekvibesnation.com/best-contact-center-software-in-2026/819961395
Genesys acquires Pinkfish to accelerate agentic AI in contact centershttps://www.marketscale.com/industries/software-and-technology/genesys-acquires-pinkfish-to-accelerate-agentic-ai-in-contact-centers832962495
Anthropic deepens finance push as CEO Amodei warns of software disruptionhttps://www.reuters.com/business/finance/anthropic-deepens-finance-push-with-10-new-ai-agents-banks-insurers-2026-05-05/863972795
Cloud Computing Market Size, Share & Growth Report, 2034https://www.fortunebusinessinsights.com/cloud-computing-market-10269784897994
What Genesys’s Large Action Models Mean for the CX Control Plane |https://opusresearch.net/2026/02/12/what-genesyss-large-action-models-mean-for-the-cx-control-plane/824951595
Liberty Bank Establishes AI Center of Excellence, Strategic Partnership with Flare AIhttps://www.businesswire.com/news/home/20260618842582/en/Liberty-Bank-Establishes-AI-Center-of-Excellence-Strategic-Partnership-with-Flare-AI861972895
Investing in Stitchhttps://a16z.com/announcement/investing-in-stitch/848974196
Infosys and Anthropic Announce Collaboration to Unlock AI Value across Complex, Regulated Industrieshttps://www.prnewswire.com/apac/news-releases/infosys-and-anthropic-announce-collaboration-to-unlock-ai-value-across-complex-regulated-industries-302689229.html864971895
TCN Secures Arum Approved Status for Operator Platformhttps://erp.today/tcn-secures-arum-approved-status-for-operator-platform/827952195
Accenture and Google Cloud launch Sovereign Cloud and AI Innovation Center in Brusselshttps://www.consultancy.eu/news/13505/accenture-and-google-cloud-launch-sovereign-cloud-and-ai-innovation-center-in-brussels82796293
Center for Industry Self-Regulation Launches Institute for Responsible Influence; Creator Certification Program Will Be First Key Initiativehttps://www.prnewswire.com/news-releases/center-for-industry-self-regulation-launches-institute-for-responsible-influence-creator-certification-program-will-be-first-key-initiative-302663920.html864971895
Smarter service, stronger results: The AI-driven future of contact centers in financial serviceshttps://www.capgemini.com/insights/expert-perspectives/smarter-service-stronger-results-the-ai-driven-future-of-contact-centers-in-financial-services/850971394
Avaya Announces Avaya Nexus Mission-Critical Voice Platform for Critical Communications in Highly Regulated Industrieshttps://www.businesswire.com/news/home/20260318419066/en/Avaya-Announces-Avaya-Nexus-Mission-Critical-Voice-Platform-for-Critical-Communications-in-Highly-Regulated-Industries861972895
From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scalehttps://www.cxtoday.com/contact-center/from-pilot-to-production-how-audiocodes-live-hub-makes-voice-ai-contact-centres-work-at-scale-audiocodes-cs-0208/840952294
Banks are excited about AI. Their customers aren’t so sure.https://www.bankingdive.com/news/ai-banking-customer-concerns-transparency/728441/83296294
Which Vendors Are Leading Contact Center Security in 2026? The Platforms Enterprises Trust Mosthttps://www.cxtoday.com/contact-center/the-top-contact-center-security-and-compliance-key-players-in-2026/840952294
Fintech Banking: 16 Fintech Banks and Neobanks to Know 2026https://builtin.com/articles/fintech-banking-examples848964196
BBVA puts AI at the core of banking with OpenAIhttps://openai.com/index/bbva/864975796
Market Structure of Core Banking Services Providershttps://www.kansascityfed.org/research/payments-system-research-briefings/market-structure-of-core-banking-services-providers/837961395
BUSINESSNEXT Revenue 2025: $98.5M Est. ARRhttps://getlatka.com/companies/businessnext.com831952395
European Financial Services Industry Goes All In on AI to Support Smarter Investmentshttps://blogs.nvidia.com/blog/europe-financial-services-ai/858973996
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Parloa Funding Skyrockets Valuation to $3B in Stunning 8-Month Growth Spurthttps://www.binance.com/en-IN/square/post/35121964224794850972595
Infosys Partners with Anthropic to Develop Enterprise AI Solutions Across Regulated Industrieshttps://scanx.trade/stock-market-news/stocks/infosys-partners-with-anthropic-to-develop-enterprise-ai-solutions-across-regulated-industries/32846632818951395
Notch Lands $30M to Deploy AI Agents in Regulated Industrieshttps://www.cmswire.com/customer-experience/notch-raises-30m-series-a-for-regulated-ai-platform/84896894
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AI Call Centre Software Benefits and Trendshttps://www.salesforce.com/eu/blog/ai-call-centre-software-benefits-and-trends/865973796
DXC will integrate Claude into the systems banks, airlines, and other regulated industries rely onhttps://www.anthropic.com/news/dxc-anthropic-alliance858973495
As AI Collides with Legacy Contact Center Technology, TTEC Digital’s Latest Software Release Is Rewriting the Enterprise AI Playbookhttps://finance.yahoo.com/sectors/technology/articles/ai-collides-legacy-contact-center-120000731.html869975396
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Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Centerhttps://www.businesswire.com/news/home/20260701167419/en/Alvaria-Launches-Integrated-Outbound-Compliance-Solution-for-Zoom-Contact-Center861972895
Speech AI Spotlight: Reimagine Customer Service with Virtual Agentshttps://developer.nvidia.com/blog/speech-ai-spotlight-reimagine-customer-service-with-virtual-agents/858974696
Deloitte’s Silicon to Service’ available for government, regulated industrieshttps://www.nextgov.com/artificial-intelligence/2025/05/deloittes-silicon-service-available-government-regulated-industries/405528/84096795
Palantir Exec Quotehttps://investors.palantir.com/news-details/2026/Rackspace-and-Palantir-Partner-to-Run-Foundry-and-AIP-in-Production-with-Governed-Managed-Operations/837961795
commercetools Expands Enterprise Security Program with New Trust Center and Industry Certificationshttps://www.prnewswire.com/news-releases/commercetools-expands-enterprise-security-program-with-new-trust-center-and-industry-certifications-302820574.html864971895
Theta Lake provides an increasingly important layer for customers with risk mitigation and compliance needshttps://www.zoom.com/en/blog/app-of-the-month-theta-lake/852973095
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Infosys, Anthropic Target Regulated Industries with AIhttps://iireporter.com/infosys-anthropic-target-regulated-industries-with-ai/821951695
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New In-Q Knowledge Center for FDA Compliance Engine for FDA-Regulated Industrieshttps://www.food-safety.com/articles/9818-new-in-q-knowledge-center-for-fda-compliance-engine-for-fda-regulated-industries83196094
Huawei's Approach to Build a Strong and Digital Software Foundation for Smart Financial Serviceshttps://e.huawei.com/se/articles/2023/industries/finance/digital-software-foundation-for-smart-financial-services860973195
National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Designhttps://www.cxtoday.com/contact-center/national-support-network-demonstrate-how-vulnerable-customers-are-reshaping-cx-design/840952294
NVIDIA and US Technology Leaders Unveil AI Factory Design to Modernize Government and Secure the Nationhttps://blogs.nvidia.com/blog/us-technology-leaders-ai-factory-design-government/858973996
Microsoft Online Services: Pricing Consistency Updatehttps://www.microsoft.com/en-us/licensing/news/online-services-pricing-consistency-update880974896
AI Becomes the Banker: 21 Case Studies Transforming Digital Banking CX: By Alex Kregerhttps://www.finextra.com/blogposting/28841/ai-becomes-the-banker-21-case-studies-transforming-digital-banking-cx84196794
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eGain puts AI answers and actions inside Zoom Contact Centerhttps://www.stocktitan.net/news/EGAN/e-gain-announces-ai-agent-for-zoom-contact-mozujsj4j4qs.html82895194
8x8 Expands APAC Customer Engagement With Maven Lab Dealhttps://www.cxtoday.com/contact-center/8x8-maven-lab-apac-customer-engagement/840952294
CDER’s Framework for Regulatory Advanced Manufacturing Evaluation (FRAhttps://www.fda.gov/about-fda/center-drug-evaluation-and-research-cder/cders-framework-regulatory-advanced-manufacturing-evaluation-frame-initiative859972895
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15xhttps://www.cxtoday.com/contact-center/five9-signs-its-largest-deal-ever-ai-bookings-rise-by-15x/840952294
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Contact Center Software Market to Reach USD 227.03 Billion by 2032| SNS Insiderhttps://www.einnews.com/pr_news/789667618/contact-center-software-market-to-reach-usd-227-03-billion-by-2032-sns-insider84196394
Tria Federal Wins $174M VA Recompete Contract for Software Development Supporthttps://www.govconwire.com/articles/tria-federal-tim-borchert-va-recompete-contract-ai-financial-operations82995194
Turkcell Cloud: Bringing sovereign cloud to Turkey’s regulated industrieshttps://www.cio.com/article/649215/turkcell-cloud-bringing-sovereign-cloud-to-turkeys-regulated-industries.html853971795
American Express to Acquire Expense Management Software Company Centerhttps://www.americanexpress.com/en-us/newsroom/articles/amex-for-business/amex-to-acquire-expense-management-software-company-center.html854973295
Why midmarket buyers are rethinking their UCaaS strategieshttps://www.techtarget.com/searchunifiedcommunications/feature/Why-midmarket-buyers-are-rethinking-their-UCaaS-strategies858972194
AI Data Center Market Size, Growth Report, 2026-2033https://www.grandviewresearch.com/industry-analysis/ai-data-center-market-report854971595
AI and risk managementhttps://www.deloitte.com/global/en/industries/financial-services/perspectives/gx-ai-and-risk-management.html860972095
Technology Sourcing Laws and Regulations Report 2025 - 2026 Indonesiahttps://iclg.com/practice-areas/technology-sourcing-laws-and-regulations/indonesia/834953295
Greg Ayers Joins Curinos as Chief Financial Officerhttps://www.businesswire.com/news/home/20240906725136/en/Greg-Ayers-Joins-Curinos-as-Chief-Financial-Officer861972895
Top 10 Companies Transforming Finance with AIhttps://aimagazine.com/top10/top-10-companies-transforming-finance-with-ai835952495
The Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer Journeyshttps://www.cxtoday.com/contact-center/the-top-cpaas-vendors-for-enterprise-cx-architecting-intelligent-customer-journeys/840952294
New definition of "External Users"https://www.microsoft.com/en-us/licensing/news/update-to-external-users-2024880974896
Data portability and interoperability: A primer on two policy tools for regulation of digitized industrieshttps://www.brookings.edu/articles/data-portability-and-interoperability-a-primer-on-two-policy-tools-for-regulation-of-digitized-industries-2/853971195
AWS and SAP Expand Collaboration to Advance Digital Sovereignty Across Europehttps://news.sap.com/2025/09/aws-sap-expand-collaboration-advance-digital-sovereignty-europe/858973495
Simple2Call launches fully compliant AI contact center suite in Indiahttps://cio.economictimes.indiatimes.com/news/corporate-news/simple2call-introduces-compliant-ai-contact-center-suite-in-india-amid-regulatory-pressure/122222513858972795
Rockwell Automation goes cloud-native on Azure to bring modern software development paradigms to the factory floorhttps://www.microsoft.com/en/customers/story/1687814927656339280-rockwell-automation-azure-discrete-manufacturing-usa880974896
Siemens connects frontline workers and engineers for real-time problem-solving using Azure AIhttps://www.microsoft.com/en/customers/story/1703499442875711080-siemens-digital-industries-software-microsoft-azure-ai-germany880974896
Entreda Acquires Privva, an Innovative Provider of Cloud-Based Supply Chain Risk Management Software for Regulated Industrieshttps://www.prnewswire.com/news-releases/entreda-acquires-privva-an-innovative-provider-of-cloud-based-supply-chain-risk-management-software-for-regulated-industries-301412369.html864971895
CORRECTING and REPLACING LinkLive Appoints John Lynch as CEO to Drive Next-Level Growthhttps://www.businesswire.com/news/home/20230919686639/en/CORRECTING-and-REPLACING-LinkLive-Appoints-John-Lynch-as-CEO-to-Drive-Next-Level-Growth861972895
The Power of Software Automation in Transforming Financial Serviceshttps://guardian.ng/technology/tech/the-power-of-software-automation-in-transforming-financial-services/836963295
G42 and Microsoft unlock new opportunities for digital transformation with joint sovereign cloud and AI offeringhttps://news.microsoft.com/en-xm/2023/09/05/g42-and-microsoft-unlock-new-opportunities-for-digital-transformation-with-joint-sovereign-cloud-and-ai-offering/880974896
Intermedia Acquires Omni-channel Cloud Contact Center Provider, Telaxhttps://www.prnewswire.com/news-releases/intermedia-acquires-omni-channel-cloud-contact-center-provider-telax-300899674.html864971895
Seewo Technology expands a new educational model with Azurehttps://www.microsoft.com/en/customers/story/1566156988784595038-seewo-manufacturing-azure880974896
Top 10 Banking Trends in 2026https://www.startus-insights.com/innovators-guide/banking-trends/83296194
AI in the Utility Industryhttps://www.utilitydive.com/news/ai-in-the-utility-industry/543876/83796794
Industry Ministry Issues Regulation on Domestic Component to Mobile Phone and Computer Tablethttps://setkab.go.id/en/industry-ministry-issues-regulation-on-domestic-component-to-mobile-phone-and-computer-tablet/829952395
Westpac NZ becomes first major NZ company to launch Microsoft AI tool to support human-to-human customer conversationshttps://news.microsoft.com/source/asia/2026/04/14/westpac-nz-microsoft-ai-tool/780974896
How banks can supercharge intelligent automation with agentic AIhttps://www.deloitte.com/us/en/insights/industry/financial-services/agentic-ai-banking.html760972095
ePLDT pushes AI-powered contact center platform for enterpriseshttps://bworldonline.com/corporate/2026/06/18/757448/epldt-pushes-ai-powered-contact-center-platform-for-enterprises/735961095
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Accenture Agrees to Acquire ARZ in Austria to Expand Banking Platform-as-a-Service Capabilities Across Europehttps://newsroom.accenture.com/news/2022/accenture-agrees-to-acquire-arz-in-austria-to-expand-banking-platform-as-a-service-capabilities-across-europe758973995
HSBC’s AI Strategy: Analysis of AI Dominance in Financial Serviceshttps://www.klover.ai/hsbc-ai-strategy-analysis-of-ai-dominance-in-financial-services/71495194
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GVB boosts customer service for its 5,000+ staff with Dynamics 365 Contact Centerhttps://www.microsoft.com/en/customers/story/25298-gvb-dynamics-365680974896
Cisco Contact Center Delivering Visibility to Improve the Banking Experiencehttps://blogs.cisco.com/industries/contact-center-delivering-visibility658973695
Best Consumer Digital Banks in Middle East and Africa 2025https://gfmag.com/award/award-winners/best-consumer-digital-banks-in-middle-east-and-africa-2025/634962795
Microsoft and Nuance: Unlocking the contact center of the futurehttps://www.microsoft.com/en-us/microsoft-cloud/blog/healthcare/2022/03/04/microsoft-and-nuance-unlocking-the-contact-center-of-the-future/680974896
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Qorus and Accenture Announce Winners of 2022 Banking Innovation Awardshttps://newsroom.accenture.com/news/2022/qorus-and-accenture-announce-winners-of-2022-banking-innovation-awards658973995
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Deepfake Defense for Calls, Virtual Meetings, & Contact Centers | Pindrophttps://www.pindrop.com/63096494
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Tech Support Scammers Stole $85,000 From Him. His Bank Declined to Refund Him.https://www.nytimes.com/2025/12/12/business/tech-support-scam-bank-fraud.html568973596
AI-Powered Contact Centers Usher in a New Era of Citizen Engagementhttps://statetechmagazine.com/article/2025/11/ai-powered-contact-centers-usher-new-era-citizen-engagement530962195
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U.S. Bank Merchant Services 2026 Review: Pros, Cons, Featureshttps://www.nerdwallet.com/business/software/reviews/us-bank-merchant-services549971495
KeyBank lowers costs by moving contact center to the cloudhttps://www.americanbanker.com/news/keybank-lowers-costs-by-moving-contact-center-to-the-cloud54296594
Bank reverses decision to replace 45 customer service staff with AI chatbothttps://www.theregister.com/software/2025/08/22/bank-reverses-decision-to-replace-45-staff-with-chatbot/315541554971095
Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?https://www.cxtoday.com/contact-center/cisco-job-cuts-webex-contact-center/540952294
Banking Is Transforming Digitally—and CX is the Driving Forcehttps://www.nojitter.com/contact-centers/banking-is-transforming-digitally-and-cx-is-the-driving-force53295894
Simplifying banking self-service at NatWest using Amazon Connect Customer and Amazon Lexhttps://aws.amazon.com/blogs/contact-center/simplifying-banking-self-service-at-natwest-using-amazon-connect-and-amazon-lex/577976196
Voice AI Solutions for Fintech: Automating Financial Executionhttps://www.goodcall.com/voice-ai/top-voice-ai-solutions-for-fintech52796694
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & Morehttps://www.cxtoday.com/contact-center/10-proactive-customer-service-strategies-for-banking-healthcare-retail-more-ujet/540952294
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Bank AlJazira First in the Middle East to Implement Diebold Nixdorf's Latest Generation Self-Service Software Operating on Windows® 11https://www.prnewswire.com/news-releases/bank-aljazira-first-in-the-middle-east-to-implement-diebold-nixdorfs-latest-generation-self-service-software-operating-on-windows-11-302593315.html564971895
How Call Centers Are Evolving Through AI and Omnichannel Toolshttps://biztechmagazine.com/article/2025/10/how-call-centers-are-evolving-through-ai-and-omnichannel-tools542962895
Voice AI in Banking: From IVR Frustration to Smart Conversationshttps://www.goodcall.com/voice-ai/voice-ai-in-banking52796694
AI in Commercial Banking for Efficiency and Growthhttps://www.salesforce.com/ap/financial-services/artificial-intelligence/ai-in-banking/commercial-banking/565973796
Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Membershttps://www.cxtoday.com/contact-center/nationwide-selects-aws-and-amazon-connect-to-personalise-cx-for-17-million-members/540952294
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraudhttps://www.cxtoday.com/contact-center/inbound-voice-is-the-new-cx-threat-vector-why-contact-centers-cant-afford-to-ignore-voice-ai-fraud/540952294
The Role of Core Banking Services Providers in Facilitating Instant Paymentshttps://www.kansascityfed.org/research/payments-system-research-briefings/the-role-of-core-banking-services-providers-in-facilitating-instant-payments/537961395
Innovation Federal Credit Union improves member experience and contact center productivity with Dynamics 365 Contact Centerhttps://www.microsoft.com/en/customers/story/23794-innovation-federal-credit-union-dynamics-365-contact-center580974896
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State Employees' Credit Union transforms contact center with AI solutionhttps://www.atmmarketplace.com/news/state-employees-credit-union-transforms-contact-center-with-ai-solution/52596094
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShifthttps://www.cxtoday.com/contact-center/how-secure-is-your-payment-handling-system-data-protection-lessons-from-sequenceshift/540952294
Finastra’s Copilot revolution: How AI is reshaping B2B software marketing for the financial services sectorhttps://www.microsoft.com/en/customers/story/18732-finastra-microsoft-viva-engage580974896
ABN AMRO Bank migrates to Microsoft Copilot Studio to support over 3.5 million customer conversationshttps://www.microsoft.com/en/customers/story/19754-abn-amro-bank-microsoft-copilot-studio580974896
Spectrum Business and RingCentral Expand Partnership With AI Contact Center and Conversation Intelligencehttps://corporate.charter.com/newsroom/spectrum-business-and-ring-central-expand-partnership540962495
ABN AMRO boosts Employee Net Promoter Scores by 46% and lowers costs by 40% with Dynamics 365.https://www.microsoft.com/en/customers/story/1749521455051546098-abnamro-microsoft-365-banking-and-capital-markets-en-netherlands580974896
AI in Commercial Banking for Efficiency and Growthhttps://www.salesforce.com/financial-services/artificial-intelligence/ai-in-banking/commercial-banking/565973796
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Modernising the Contact Center for Always-On Service: AI Promises, Human Realityhttps://www.cxtoday.com/contact-center/modernising-the-contact-center-for-always-on-service-ai-promises-human-reality/540952294
I Quit Software Engineering to Help Seniors With Techhttps://www.businessinsider.com/left-tech-career-for-meaning-helping-seniors-2026-4562972895
Voicebot simplifies handling customer calls for MONETA Money Bankhttps://services.global.ntt/en-us/about-us/case-studies/moneta-money-bank537963195
The Top Contact Center Challenges by Industry and How to Solve Themhttps://www.cxtoday.com/contact-center/the-top-contact-center-challenges-by-industry-and-how-to-solve-them-mitel-cs-0007/540952294
MONETA Money Bank enhances customer care with NTT Czech Republic solution and Feedyou Platform, powered by Microsoft Azure AIhttps://www.microsoft.com/en/customers/story/1723479475853502943-moneta-azure-banking-en-czechia580974896
The next frontier of customer engagement: AI-enabled customer servicehttps://www.mckinsey.com/capabilities/operations/our-insights/the-next-frontier-of-customer-engagement-ai-enabled-customer-service562972995
Raiffeisen Bank reaffirms long-standing commitment to powering core retail services with Finastrahttps://finance.yahoo.com/markets/crypto/articles/raiffeisen-bank-reaffirms-long-standing-084600742.html569975396
Scotiabank Equips Global Staff With New Scotia Intelligence AIhttps://www.pymnts.com/news/artificial-intelligence/2026/scotiabank-equips-global-staff-with-new-scotia-intelligence-ai/550971795
Bank Call Centers Are Broken: Here’s What Needs to be Fixedhttps://thefinancialbrand.com/news/customer-experience-banking/bank-call-centers-are-broken-heres-what-needs-to-be-fixed-151219542963295
Intent-based routing transforms customer support with AIhttps://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/05/29/intent-based-routing-transforms-customer-support-with-ai/580974896
Why Your SMB Clients are Desperate to Deliver Frictionless Paymentshttps://thefinancialbrand.com/news/payments-trends/the-state-of-payment-processing-in-2026-195382542963295
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The privacy-personalization paradox: How financial services companies can use data responsibly to improve customer experienceshttps://insights.samsung.com/2024/12/16/the-privacy-personalization-paradox-how-financial-services-companies-can-use-data-responsibly-to-improve-customer-experiences/560972595
SharpenCX Unifies with Ytel: Smarter CX for Contact Centershttps://www.cmswire.com/contact-center/sharpencx-ytel-deal-signals-new-phase-of-contact-center-consolidation/54896894
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AIhttps://www.cxtoday.com/contact-center/salesforce-launches-mulesoft-agent-fabric-to-tackle-agent-sprawl/540952294
AI is already taking white-collar jobs. Economists warn there's 'much more in the tank'https://www.cnbc.com/2025/10/22/ai-taking-white-collar-jobs-economists-warn-much-more-in-the-tank.html562972495
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Globus reimagines the customer experience with Dynamics 365https://www.microsoft.com/en/customers/story/18881-globus-dynamics-365-customer-insights580974896
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U.S. Bank launches new Travel Center with Booking.com for credit cardholdershttps://www.usbank.com/about-us-bank/company-blog/article-library/us-bank-launches-new-travel-center-with-bookingcom-for-credit-cardholders.html544961695
Best high-yield savings accounts from big banks in 2026https://www.cnbc.com/select/best-high-yield-savings-accounts-by-big-banks/562972495
Simpler, faster, and more efficient: The technology boosting Santander’s customer experiencehttps://www.santander.com/en/press-room/features/openbank-us-milestone-in-santander-transformation/simpler-faster-and-more-efficient-the-technology-boosting-santanders-customer-experience53596494
New Zealand’s Public Trust drives deeper customer connections and employee efficiency with Dynamics 365https://www.microsoft.com/en/customers/story/23374-public-trust-dynamics-365-contact-center580974896
Embedded finance: Who will lead the next payments revolution?https://www.mckinsey.com/industries/financial-services/our-insights/embedded-finance-who-will-lead-the-next-payments-revolution562972995
Wilmington Firm NCino Continues Spate Of Purchases With $52.5M Acquisitionhttps://www.wilmingtonbiz.com/wilmington_firm_ncino_continues_spate_of_purchases_with_525m_acquisition/2025/02/11/wilmington_firm_ncino_continues_spate_of_purchases_with_525m_acquisition/2632352295394
Commonwealth Bank’s ChatIT helps employees fix IT issues in seconds using generative AIhttps://news.microsoft.com/source/asia/2025/07/01/commonwealth-banks-chatit-helps-employees-fix-it-issues-in-seconds-using-generative-ai/580974896
Deutsche Bank's Arm Plans Sale of NorthC Data Center Platformhttps://finance.yahoo.com/news/deutsche-banks-arm-plans-sale-165800211.html569975396
Conversational AI for Customer Service: How It Works & Why You Need Ithttps://www.salesforce.com/service/ai/conversational-ai-customer-service/565973796
Union Bank of India Collaborates with Accenture to Accelerate Data-Driven Transformationhttps://newsroom.accenture.com/news/2023/union-bank-of-india-collaborates-with-accenture-to-accelerate-data-driven-transformation558973995
Deutsche Bank Partners with NVIDIA to embed AI into Financial Serviceshttps://www.db.com/news/detail/20221207-deutsche-bank-partners-with-nvidia-to-embed-ai-into-financial-services?language_id=1545971595
How Ally Bank Built a Customer-First Digital Experiencehttps://thefinancialbrand.com/news/customer-experience-banking/how-ally-bank-built-a-customer-first-digital-experience-189096542963295
CSI Unveils New Operating Model, Leadership Appointments to Accelerate Innovation for Financial Institutionshttps://www.businesswire.com/news/home/20251209749149/en/CSI-Unveils-New-Operating-Model-Leadership-Appointments-to-Accelerate-Innovation-for-Financial-Institutions561972895
Deliver the Right Care and Communication the First Time with Zoom Contact Centerhttps://news.zoom.com/deliver-the-right-care-and-communication-the-first-time-with-zoom-contact-center/552974095
How AI, Cloud Tech, Web3, and the Metaverse Are Changing Bankinghttps://www.businessinsider.com/how-ai-cloud-technology-web3-metaverse-disrupting-banking-industry-2023-9562972895
Citizens Financial Group Partners with Cognizant to Open Global Capability Center in Hyderabadhttps://news.cognizant.com/Citizens-Financial-Group-Partners-with-Cognizant-to-Open-Global-Capability-Center-in-Hyderabad542961995
Call Center AI Market Size, Share, Trends | CAGR of 22.4%https://market.us/report/call-center-ai-market/542963495
Banking as a Platform: A New-Age Transformationhttps://www.infosys.com/iki/perspectives/new-age-transformation.html542961094
Chatbots for Banking Customer Service/Customer Experience - A Review of Current Applicationshttps://emerj.com/chatbots-for-banking-customer-service-customer-experience-a-review-of-current-applications/532952495
Backbase seeks to usher in a new era of engagement banking with its Grand Central platform and Azure API Managementhttps://www.microsoft.com/en/customers/story/1746441052494354987-backbase-azure-api-management-banking-en-netherlands580974896
Call And Contact Center Outsourcing Market Report, 2026-2033https://www.grandviewresearch.com/industry-analysis/call-contact-center-outsourcing-market-report554971595
Empowering excellence: Sonepar leverages Microsoft Dynamics 365 to offer the best omnichannel experiencehttps://www.microsoft.com/en/customers/story/1745244000949895453-sonepar-dynamics-365-customer-insights-retailers-en-france580974896
How Regions Bank Uses AI to Up Its CX Game (And Boost Revenue)https://thefinancialbrand.com/news/artificial-intelligence-banking/regions-bank-humanizes-banking-revenue-ai-artificial-intelligence-83074542963295
Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact centerhttps://aws.amazon.com/blogs/machine-learning/create-powerful-self-service-experiences-with-amazon-lex-on-talkdesk-cx-cloud-contact-center/577976196
Central Bank Extends Sagent Software Partnership Six Years to Power Servicing at Scalehttps://www.businesswire.com/news/home/20230913790809/en/Central-Bank-Extends-Sagent-Software-Partnership-Six-Years-to-Power-Servicing-at-Scale561972895
eGain Announces Enterprise AI Platform Connectors for Copilot, Claude, Gemini, and Cursorhttps://www.globenewswire.com/news-release/2026/04/07/3269425/0/en/egain-announces-enterprise-ai-platform-connectors-for-copilot-claude-gemini-and-cursor.html559973395
Deskpro Launches New Private Help Desk Solution with Private AI Support for Organizations with Strict Security, Compliance, and Data Sovereignty Requirementshttps://www.businesswire.com/news/home/20251112219171/en/Deskpro-Launches-New-Private-Help-Desk-Solution-with-Private-AI-Support-for-Organizations-with-Strict-Security-Compliance-and-Data-Sovereignty-Requirements561972895
15 of the Best Banking and Finance BPM Software Solutionshttps://solutionsreview.com/business-process-management/best-banking-and-finance-bpm-software-solutions/536953095
Eltropy’s AI Platform Gets Smarter as Contact Center Dema…https://ffnews.com/news/eltropys-ai-platform-gets-smarter-as-contact-center-demand-surges-2533952795
The 7 best video conferencing software in 2025https://www.zoom.com/en/blog/video-conference-software/552973095
Apiture: Delivering Digital Banking Solutions To Financial Institutionshttps://pulse2.com/apiture-chris-cox-profile/535952895
LinkLive launches Mobile App to Power Compliant Communications for On-the-Go Enterprise, Banking, and Healthcare Professionalshttps://www.businesswire.com/news/home/20230327005109/en/LinkLive-launches-Mobile-App-to-Power-Compliant-Communications-for-On-the-Go-Enterprise-Banking-and-Healthcare-Professionals561972895
Movius Revenue, Valuation & Funding History (2024)https://getlatka.com/companies/movius.ai531952395
The Benefits of Training Software when Upskilling Bank Employeeshttps://www.bankingexchange.com/news-feed/item/8783-the-benefits-of-training-software-when-upskilling-bank-employees52595093
Eltropy Adds Over 150 New Financial Institutions in 2021https://www.prnewswire.com/news-releases/eltropy-adds-over-150-new-financial-institutions-in-2021-301461311.html564971895
TD Bank launches generative AI platforms for contact centres, engineering teamshttps://www.theglobeandmail.com/business/article-td-bank-artificial-intelligence-pilots/55097995
What’s new in Copilot Studio: October 2025https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/whats-new-in-copilot-studio-october-2025/580974896
Europe Core Banking Software Market Size, Share & Trends | Industry Report, 2033https://straitsresearch.com/report/core-banking-software-market/europe537963195
Revation Systems Announces the Availability of Secure Video Banking Solution to Meet Banking Need during the Pandemichttps://www.businesswire.com/news/home/20200826005023/en/Revation-Systems-Announces-the-Availability-of-Secure-Video-Banking-Solution-to-Meet-Banking-Need-during-the-Pandemic561972895
How Is FinTech Affecting Businesses?https://www.business.com/articles/how-fintech-is-changing-business-and-bank-accounts/548971995
Wells Fargo bank turns to AI to help families settle estates after a deathhttps://www.computerweekly.com/news/366604883/Wells-Fargo-bank-turns-to-AI-to-help-families-settle-estates-after-a-death54897494
Scotiabank’s AI Strategy: Analysis of Dominance in Banking, Financial Services AIhttps://www.klover.ai/scotiabank-ai-strategy-analysis-of-dominance-in-banking-financial-services-ai/51495194
The Evolution of the Contact Centre: What to Expect in 2024?https://www.cxtoday.com/contact-center/the-evolution-of-the-contact-centre-what-to-expect-in-2024-local-measure/540952294
Financial services software engineer pay in 2024 revitalized by big bonuseshttps://www.efinancialcareers.com/news/engineer-jobs-banking-working-hours-and-pay53196294
Standard Bank South Africa creates a Center of Excellence for the Power Platformhttps://www.microsoft.com/en-us/power-platform/blog/2019/06/07/standard-bank-south-africa-creates-a-center-of-excellence-for-the-power-platform/580974896
Intuit Contact Center Case Studyhttps://aws.amazon.com/solutions/case-studies/intuit-contact-center-case-study/577976196
Top 10 Best Paying Customer Service Jobs & Salaries 2026https://www.nexford.edu/insights/highest-paying-customer-service-jobs52295094
Retail Banking Distribution 2025: Up Close and Personalhttps://www.bcg.com/publications/2019/retail-banking-distribution-2025-up-close-personal555971495
Technology Awards 2025https://www.thebanker.com/content/fa199a36-6fb7-42cd-bb64-196d639af60653796194
Zelle for Business 2026: How It Works, Which Banks Offer Ithttps://www.nerdwallet.com/business/software/reviews/zelle-for-business549971495
Australian bank improves customer service with cloud contact center techhttps://news.outsourceaccelerator.com/australian-bank-improves-customer-service/528951195
Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365https://www.microsoft.com/en/customers/story/1649851963126530915-zurich-insurance-group-dynamics-365580974896
CIBC and Microsoft announce strategic relationship to accelerate the bank’s transformation and cloud-first approachhttps://news.microsoft.com/en-ca/2021/07/08/cibc-and-microsoft-announce-strategic-relationship-to-accelerate-the-banks-transformation-and-cloud-first-approach/580974896
2025 U.S. Retirement Plan Digital Experience Studyhttps://www.jdpower.com/business/press-releases/2025-us-retirement-plan-digital-experience-study/545962795
7 Chatbots in the Financial Industry – Paypal, Kasisto, and Morehttps://emerj.com/7-chatbots-in-financial-industry/532952495
Eltropy Unveils Industry’s First Unified Digital Conversations Platform for CFIshttps://ffnews.com/newsarticle/fintech/eltropy-unveils-industrys-first-unified-digital-conversations-platform-for-cfis533952795
Transforming home ownership with Amazon Transcribe Call Analytics, Amazon Comprehend, and Amazon Bedrock: Rocket Mortgage’s journey with AWShttps://aws.amazon.com/blogs/machine-learning/transforming-home-ownership-with-amazon-transcribe-call-analytics-amazon-comprehend-and-amazon-bedrock-rocket-mortgages-journey-with-aws/577976196
Lotto Champ Investigated (2026 REPORT) Everything You Should Know Before Using This AI Softwarehttps://www.globenewswire.com/news-release/2026/01/12/3216551/0/en/lotto-champ-investigated-2026-report-everything-you-should-know-before-using-this-ai-software.html559973395
Marcus: A Digital Bank That Should Keep Rivals Up At Nighthttps://thefinancialbrand.com/news/fintech-banking/marcus-goldman-sachs-digital-banking-checking-strategy-92681542963295
Is AI Speech-to-Text Secure?https://www.cxtoday.com/contact-center/is-ai-speech-to-text-secure-assemblyai/540952294
Truist Bank: Technology + Touch = Trusthttps://bankingfrontiers.com/truist-bank-technology-touch-trust/51195694
Five9 vs. 8x8 Comparisonhttps://www.cxtoday.com/contact-center/five9-vs-8x8-comparison/540952294
Oracle and NVIDIA Join Forces to Drive AI Innovation in Bankhttps://fintechmagazine.com/articles/oracle-and-nvidia-join-forces-to-drive-ai-innovation-in-bank535962995
E-Commerce Software Market Size, Share & Forecast 2026-2034https://www.fortunebusinessinsights.com/e-commerce-software-market-11453554897994
IIG Bank implements Temenos’ banking softwarehttps://fintech.global/2019/08/07/iig-bank-implements-temenos-banking-software/536952995
Xiaomi improves its customer service and post-sales supply chain management with Dynamics 365 and Power Platformhttps://www.microsoft.com/en/customers/story/1649855344411007012-xiaomi-consumer-goods-dynamics-365-power-platform580974896
Natural Language Processing in Banking – Current Applicationshttps://emerj.com/natural-language-processing-banking-current-applications/532952495
Introducing 24/7 Phone Supporthttps://www.robinhood.com/us/en/newsroom/introducing-24-7-phone-support542963495
Atom Bank to offer artificial intelligence-based customer supporthttps://www.computerweekly.com/news/4500278692/Atom-Bank-to-offer-artificial-intelligence-based-customer-support54897494
How can banks generate greater value through improved customer servicehttps://www.ey.com/en_za/insights/financial-services/emeia/how-can-banks-generate-greater-value-through-improved-customer-service555972395
Convoso Review: Pricing, Pros & Conshttps://www.forbes.com/advisor/business/software/convoso-review/568973295
Bank AlJazira First in the Middle East to Implement Diebold Nixdorf's Latest Generation Self-Service Software Operating on Windows® 11https://www.finansavisen.no/pressemeldinger/2025/10/27/71598b11-670a-44f5-91fc-5b3533d130d9/bank-aljazira-first-in-the-middle-east-to-implement-diebold-nixdorf-s-latest-generation-self-service-software-operating-on-windows-r-11530962195
One Equity Partners to Make Strategic Investment in Infobip, a Global “Communications Platform as a Service” Leaderhttps://www.oneequity.com/news/one-equity-partners-to-make-strategic-investment-in-infobip-a-global-communications-platform-as-a-service-leader/51595093
NAB nears end of large-scale contact centre re-platforminghttps://www.itnews.com.au/news/nab-nears-end-of-large-scale-contact-centre-re-platforming-58883953796994
Mattress Firm deployed Azure Active Directory to securely connect Firstline Workers to their SaaS apps and to each otherhttps://www.microsoft.com/en-us/security/blog/2020/02/13/mattress-firm-deployed-azure-active-directory-securely-connect-firstline-workers-saas-apps-each-other/580974896
Swedish bank uses Amelia the robot for customer serviceshttps://www.computerweekly.com/news/450400413/Swedish-bank-uses-Amelia-the-robot-for-customer-services54897494
CBA explores replacing local call centre staff with AIhttps://www.afr.com/technology/cba-explores-replacing-local-call-centre-staff-with-ai-20240913-p5kafb549971195
How shared service platforms add value to Private Equity (PE) firmshttps://www.ey.com/en_in/insights/consulting/global-capability-centers/how-shared-service-platforms-add-value-to-private-equity-firms555972395
Milpark Education transforms student support with Dynamics 365 and Microsoft’s Digital Contact Centerhttps://www.microsoft.com/en/customers/story/1794371049083171324-milpark-education-dynamics-365-customer-service-higher-education-en-south-africa580974896
Indonesian Bank BRI plans to use AI solutions for enhanced efficiencyhttps://www.itnews.asia/news/indonesian-bank-bri-plans-to-use-ai-solutions-for-enhanced-efficiency-60775152495093
RBC partners with Cohere to develop AI platform for bank employeeshttps://www.theglobeandmail.com/business/article-rbc-partners-with-cohere-to-develop-ai-platform-for-bank-employees/55097995
Top 10 Mortgage Chatbots in 2026: Use Cases & Exampleshttps://aimultiple.com/mortgage-chatbot539963495
Vernacular.ai – Enhancing contact center operations with Artificial Intelligencehttps://bfsi.eletsonline.com/vernacular-ai-enhancing-contact-center-operations-with-artificial-intelligence/5--1295
Contact Center AI: Driving Omnichannel Support in the Digital Erahttps://www.talk-business.co.uk/2025/10/03/contact-center-ai-driving-omnichannel-support-in-the-digital-era/524951293
AI Applications in the Top 4 Indian Bankshttps://emerj.com/ai-applications-in-the-top-4-indian-banks/532952495
Sacombank is the only Vietnamese bank recognized for Outstanding Digital Transformation at ABA 2024https://www.sacombank.com.vn/en/home/news/sacombank-news/2024/Sacombank-is-the-only-Vietnamese-bank-recognized-for-Outstanding-Digital-Transformation-at-ABA-2024.html52296294
Customer Experience Management [CEM] Market Size, 2034https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-10166154897994
Zendesk Expands AI Customer Support for Banks and Lendershttps://www.openpr.com/news/4564108/zendesk-expands-ai-customer-support-for-banks-and-lenders53796695
UAE banks, financial firms face temporary service disruptionshttps://www.khaleejtimes.com/life-and-living/banking-in-uae/uae-banks-financial-firms-face-temporary-service-disruptions540961095
Amazon Connect Ready to optimise the contact centre experiencehttps://channellife.com.au/story/amazon-connect-ready-to-optimise-the-contact-centre-experience525951795
interfaceai Showcases Nexus AI Contact Center Platform at Digital Banking Conferencehttps://www.tipranks.com/news/private-companies/interfaceai-showcases-nexus-ai-contact-center-platform-at-digital-banking-conference53196494
FSS joins Canadian network expansion projecthttps://fintechmagazine.com/digital-payments/fss-joins-canadian-network-expansion-project535962995
Top Conversational AI Platforms for Financial Services in 2026https://vocal.media/futurism/top-conversational-ai-platforms-for-financial-services-in-2026-7fxig0erh538963495
Standard Chartered Singapore Redefining Digital Banking: Innovation Driven by Clients, Powered by Technologyhttps://thedigitalbanker.com/fortifying-its-digital-wealth-presence-brings-significant-growth-for-standard-chartered-bank-india-2/518951594
AI In Contact Center Market to hit USD 12.1 Billion By 2033https://vocal.media/futurism/ai-in-contact-center-market-to-hit-usd-12-1-billion-by-2033538963495
ThumbSignIn launches FIDO2 authentication and biometric e-signing as VP says full passwordless 5 years offhttps://www.biometricupdate.com/202004/thumbsignin-launches-fido2-authentication-and-biometric-e-signing-as-vp-says-full-passwordless-5-years-off53796794
Discover 5 Top FinTech Startups building Voice Activated Solutionshttps://www.startus-insights.com/innovators-guide/fintech-voice-activated-solutions/53296194
A Guide to AI Customer Service Chatbotshttps://www.ibm.com/think/topics/ai-customer-service-chatbots466973895
Exclusive: AI startup Sierra moves into software for utility companieshttps://www.axios.com/2026/06/11/kraken-technologies-sierra-utilities-customer-service-bots356972595
Customer Service Market Size, Growth Drivers | 2035 - MRFRhttps://www.marketresearchfuture.com/reports/customer-service-market-4212334796694
20 Examples of Generative AI Applications Across Industrieshttps://www.coursera.org/articles/generative-ai-applications356973495
6 Best CRMs For Financial Advisors Of 2026https://www.forbes.com/advisor/business/software/best-crm-financial-advisors/368973295
Anthropic's new finance agents could put some software firms out of businesshttps://www.wealthprofessional.ca/news/industry-news/anthropics-new-finance-agents-could-put-some-software-firms-out-of-business/39236432595094
Key Contact Center & CCaaS Events to Watch in 2026https://www.cxtoday.com/contact-center/contact-center-events-2026/340952294
Top 98 Customer Service Startups to Watch in 2026https://www.failory.com/startups/customer-service33195394
A new wave of AI-led disruption: The private market opportunityhttps://privatebank.jpmorgan.com/nam/en/insights/markets-and-investing/a-new-wave-of-ai-led-disruption351972495
Top 10 Best Paying Customer Service Jobs & Salaries 2026https://www.nexford.edu/insights/best-paying-remote-customer-service-jobs-from-home32295094
The $200 Billion Agentic AI Opportunity for Tech Service Providershttps://www.bcg.com/publications/2026/the-200-billion-dollar-ai-opportunity-in-tech-services355971495
With Shriram One, financial services travel with the customerhttps://news.microsoft.com/source/asia/features/with-shriram-one-financial-services-travel-with-the-customer/380974896
27 of the Best CRM Software Companies to Know About for 2026https://solutionsreview.com/crm/2026/01/05/best-crm-companies-to-know-about/336953095
Reimagining the value proposition of tech services for agentic AIhttps://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/reimagining-the-value-proposition-of-tech-services-for-agentic-ai362972995
Claude for Financial Serviceshttps://www.anthropic.com/news/claude-for-financial-services358973495
CCaaS Migrations: 3 Pearls of Wisdomhttps://www.cxtoday.com/contact-center/ccaas-migrations-3-pearls-of-wisdom-puzzel/340952294
Choose the Right CRM for Your Advisory Practicehttps://smartasset.com/advisor-resources/choose-the-right-crm-for-your-advisory-practice340963595
Agentic AI in Financial Services: The future of autonomous finance solutionshttps://aws.amazon.com/blogs/awsmarketplace/agentic-ai-solutions-in-financial-services/377976196
Unbundling the BPO: How AI Will Disrupt Outsourced Workhttps://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work/348974196
AI in bankinghttps://www.ibm.com/think/topics/ai-in-banking366973895
AI Is Driving A Shift Towards Outcome-Based Pricing (December 2024 Enterprise Newsletter)https://a16z.com/newsletter/december-2024-enterprise-newsletter-ai-is-driving-a-shift-towards-outcome-based-pricing/348974196
Strategy, Software, and Solid Financial Support: A CEO's Take on Growth with American Expresshttps://www.americanexpress.com/en-us/business/trends-and-insights/articles/strategy-software-and-solid-financial-support-a-ceos-take-on-growth-with-american-express/354973295
Banco Bradesco streamlines customer service with Azure AI Foundry, apps, and databaseshttps://www.microsoft.com/en/customers/story/25660-banco-bradesco-sa-azure-ai-foundry380974896
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNowhttps://www.prnewswire.co.uk/news-releases/3clogic-and-newrocket-forge-strategic-partnership-to-deliver-seamless-contact-center-solutions-for-financial-services-with-servicenow-302439847.html33896494
The Best IT Help Desk Software We've Tested for 2026https://www.pcmag.com/picks/the-best-it-help-desk-software355972095
Access Bank Completes Major Core Banking Modernization with Oraclehttps://www.oracle.com/news/announcement/access-bank-completes-major-core-banking-modernization-with-oracle-2025-09-16/372973295
PitchBook Named a G2 2025 Best Financial Services Software and Market Leaderhttps://www.businesswire.com/news/home/20250311302644/en/PitchBook-Named-a-G2-2025-Best-Financial-Services-Software-and-Market-Leader361972895
10 Benefits That Explain the Importance of CRM in Bankinghttps://www.salesforce.com/au/blog/crm-in-banking/365973796
11 Best CRM Platforms for Small Business in 2026https://www.businessnewsdaily.com/7839-best-crm-software.html34797794
"AI Inside" Opens New Markets for Vertical SaaShttps://a16z.com/vsaas-vertical-saas-ai-opens-new-markets/348974196
Vertical SaaS: Now with AI Insidehttps://a16z.com/vertical-saas-now-with-ai-inside/348974196
Enterprise software carve-out strategieshttps://www.ey.com/en_us/insights/tech-sector/enterprise-software-carve-out-strategies355972395
Are services the new software? This Sequoia partner thinks sohttps://fortune.com/2026/04/21/services-are-the-new-software-sequoia-venture-capital-julien-bek-ai-native-eye-on-ai/359975396
10 Best Email Marketing Softwarehttps://www.forbes.com/advisor/business/software/best-email-marketing-software/368973295
10 Best Credit Card Processing Companies Of 2026https://www.forbes.com/advisor/business/software/best-credit-card-processing-companies/368973295
Anthropic’s Claude triggered a trillion-dollar selloff. A new upgrade could make things worsehttps://fortune.com/2026/02/06/anthropic-claude-opus-4-6-stock-selloff-new-upgrade/359975396
Top 10: Customer Experience (CX) Technologieshttps://technologymagazine.com/articles/top-10-customer-experience-cx-technologies335952895
Nice puts Actimize up for sale at a $1.5-2 billion price taghttps://www.calcalistech.com/ctechnews/article/syc7hf11zwx34796294
AI in Finance Market Report 2024-2030, By Applications, Geo, Techhttps://www.marketsandmarkets.com/Market-Reports/ai-in-finance-market-90552286.html35097894
The 2 Best Alternatives to Quicken Softwarehttps://www.investopedia.com/articles/personal-finance/091615/3-best-alternatives-quicken-software.asp358972195
The Great AI shift: The rise of ‘services as software’https://www.orfonline.org/expert-speak/the-great-ai-shift-the-rise-of-services-as-software33496295
10 Best AI Tools for a Finance Professionalhttps://corporatefinanceinstitute.com/resources/career/ai-tools-for-a-finance-professional/345973995
Fintech Scales Vertical SaaShttps://a16z.com/fintech-scales-vertical-saas/348974196
Fusion Acusoft and Vega Solutions merge to provide financial services software solutionshttps://channeleye.media/fusion-acusoft-and-vega-solutions-merge-to-provide-financial-services-software-solutions/31595995
Faster loan approvals, automated client checks: How AI agents are used by banks, including in S’porehttps://www.straitstimes.com/business/faster-loan-approvals-automated-client-checks-how-ai-agents-are-used-by-banks-including-in-spore34997995
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first timehttps://news.zoom.com/zoom-gartner-mq-ccaas-2025/252974095
FSI Predictions 2026https://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-predictions.html260972095
Contact Center-as-a-Service (CCaaS) Market Overviewhttps://www.marketgrowthreports.com/market-reports/contact-center-as-a-service-ccaas-market-11486322996394
Infosys and Anthropic Announce Collaboration to Unlock AI Value across Complex, Regulated Industrieshttps://www.prnewswire.com/news-releases/infosys-and-anthropic-announce-collaboration-to-unlock-ai-value-across-complex-regulated-industries-302689229.html264971895
ePLDT positions CCaaS as AI growth driverhttps://www.sunstar.com.ph/davao/epldt-positions-ccaas-as-ai-growth-driver22895194
Google Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Servicehttps://www.crn.com/news/cloud/2025/google-cloud-all-star-onix-buys-ujet-services-to-boost-ai-ccaas-customer-service246971394
ePLDT expands cloud contact center solutions for businesseshttps://backendnews.net/epldt-expands-cloud-contact-center-solutions-for-businesses/223961295
Zingly’s AI for Financial Services Delivers Efficiency and Growthhttps://www.nojitter.com/customer-experience/zingly-s-ai-for-financial-services-delivers-efficiency-and-growth23295894
Westpac NZ launches Microsoft AI contact centre platformhttps://itbrief.co.nz/story/westpac-nz-launches-microsoft-ai-contact-centre-platform224951895
How Talkdesk CXA and AWS are Redefining Customer Experience with Agentic AIhttps://aws.amazon.com/blogs/apn/how-talkdesk-cxa-and-aws-are-redefining-customer-experience-with-agentic-ai/277976196
The Case for Unified CCaaS and CRM — And Why the Data Makes It Clearhttps://www.salesforce.com/blog/ccaas-crm-convergence/265973796
Nucleus Research Releases 2026 CCaaS Technology Value Matrixhttps://finance.yahoo.com/technology/articles/nucleus-research-releases-2026-ccaas-150000122.html269975396
Where AI is Delivering Real ROI in Financial Serviceshttps://thefinancialbrand.com/news/artificial-intelligence-banking/where-ai-is-delivering-real-roi-in-financial-services-196410242963295
NICE (TASE:NICE) On AI Push And CCaaS Leadership Looks Mispricedhttps://simplywall.st/stocks/il/software/tase-nice/nice-shares/news/nice-tasenice-on-ai-push-and-ccaas-leadership-looks-misprice230962695
2026 global insurance outlookhttps://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-outlooks/insurance-industry-outlook.html260972095
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundownhttps://www.cxtoday.com/contact-center/gartner-magic-quadrant-for-contact-center-as-a-service-ccaas-2025-the-rundown/240952294
2026 banking and capital markets outlookhttps://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-outlooks/banking-industry-outlook.html260972095
Financial Regulatory Agencieshttps://www.americanprogress.org/article/taking-further-agency-action-on-ai/financial-regulatory-agencies-chapter/249972095
Smarter callbacks with availability-aware scheduling CCaaS APIshttps://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/06/20/smarter-callbacks-with-availability-aware-scheduling-ccaas-apis/280974896
NICE Ltd Offers Near-Term Value With Strong Growth Potentialhttps://www.forbes.com/sites/gurufocus/2024/10/09/nice-ltd-offers-near-term-value-with-strong-growth-potential/268973295
Why some community banks are changing their approach to card issuancehttps://www.americanbanker.com/payments/news/why-some-community-banks-are-changing-their-approach-to-card-issuance24296594
Introducing the next generation of Amazon Connect: AI-powered interactions that strengthen customer relationships and improve business outcomeshttps://aws.amazon.com/blogs/contact-center/introducing-the-next-generation-of-amazon-connect/277976196
Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Serviceshttps://www.cxtoday.com/contact-center/google-pens-landmark-ccaas-deal-with-bell-canada-brings-genai-to-10000-agents-at-discover-financial-services/240952294
Fact Sheet: Recommendations for Financial Regulatory Agencies To Take Further Action on AIhttps://www.americanprogress.org/article/fact-sheet-recommendations-for-financial-regulatory-agencies-to-take-further-action-on-ai/249972095
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offeringhttps://www.cxtoday.com/contact-center/genesys-and-salesforce-expand-the-availability-of-their-unified-ccaas-crm-offering/240952294
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenueshttps://www.cxtoday.com/contact-center/genesys-reaches-1-8bn-in-annual-recurring-ccaas-revenues/240952294
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenuehttps://www.cxtoday.com/contact-center/genesys-becomes-the-first-tech-provider-to-achieve-2bn-in-annual-ccaas-revenue/240952294
Sprinklr: A Victim of Its Own CCaaS Successhttps://www.cxtoday.com/contact-center/sprinklr-a-victim-of-its-own-ccaas-success/240952294
TELUS International Partners with Five9 to Evolve Its CCaaS Businesshttps://www.cxtoday.com/contact-center/telus-partners-with-five9-to-evolve-its-ccaas-business/240952294
Contact Center Use Cases by Industry and Role: Where AI Helps — and Where Humans Still Matterhttps://www.cxtoday.com/contact-center/contact-center-use-cases/240952294
Unified Communication as a Service Market Size & Forecasthttps://www.futuremarketinsights.com/reports/unified-communication-as-a-service-ucaas-market24296594
How responsible AI helps financial services manage risk and assure compliancehttps://www.microsoft.com/en-us/microsoft-cloud/blog/financial-services/2024/04/01/how-responsible-ai-helps-financial-services-manage-risk-and-assure-compliance/280974896
Anthropic and Infosys collaborate to build AI agents for telecommunications and other regulated industrieshttps://www.anthropic.com/news/anthropic-infosys258973495
Salesforce & ServiceNow Invest $1.5BN in Genesyshttps://www.cxtoday.com/contact-center/salesforce-servicenow-invest-1-5bn-in-genesys/240952294
AudioCodes leverages Azure to cut Teams Phone deployment time and facilitate native CCaaS offering for Teamshttps://www.microsoft.com/en/customers/story/1722208281384472910-audiocodes-azurecognitiveservices-telecommunications-and-media-en-israel280974896
CallTower Acquires Inoriahttps://www.globenewswire.com/news-release/2025/01/08/3005983/0/en/calltower-acquires-inoria.html259973395
Unlocking value from technology in banking: An investor lenshttps://www.mckinsey.com/industries/financial-services/our-insights/unlocking-value-from-technology-in-banking-an-investor-lens262972995
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Futurehttps://www.uctoday.com/unified-communications/8x8-earnings-q3-2026-ai-usage/23696694
Sopra Steria: Reshaping Contact Centres with Amazon Connecthttps://technologymagazine.com/news/sopra-steria-amazon-connect-whitepaper235952895
COEO Solutions Acquires S-NET Communications to Deepen Network, Security, and Managed IT Capabilities for Mid-Market Businesseshttps://www.businesswire.com/news/home/20260504334513/en/COEO-Solutions-Acquires-S-NET-Communications-to-Deepen-Network-Security-and-Managed-IT-Capabilities-for-Mid-Market-Businesses261972895
2025 banking and capital markets outlookhttps://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-outlooks/banking-industry-outlook-2025.html260972095
NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere's Largest Contact Centerhttps://www.cxtoday.com/contact-center/nice-is-part-of-a-578mn-megadeal-to-transform-the-southern-hemispheres-largest-contact-center/240952294
How Generative AI Is Already Transforming Customer Servicehttps://www.bcg.com/publications/2023/how-generative-ai-transforms-customer-service255971495
Teams Phone extensibility for Dynamics 365 Contact Centerhttps://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/03/17/teams-phone-extensibility-for-dynamics-365-contact-center/280974896
Court Square Capital Partners Announces Acquisition of CallTowerhttps://www.businesswire.com/news/home/20260402242195/en/Court-Square-Capital-Partners-Announces-Acquisition-of-CallTower261972895
ASC delivers better FSI compliance solutions by integrating Microsoft Teams and AIhttps://www.microsoft.com/en/customers/story/1739407694993501688-asc-azure-openai-en280974896
Anexinet Acquires Cisco UCaaS, CCaaS Partner Light Networks -https://www.channele2e.com/news/anexinet-acquires-light-networks23095094
Movius and NICE Announce Collaboration to Help Financial Services Firms Maintain Compliance Regulations with Secure Mobile Communicationshttps://www.businesswire.com/news/home/20250429593452/en/Movius-and-NICE-Announce-Collaboration-to-Help-Financial-Services-Firms-Maintain-Compliance-Regulations-with-Secure-Mobile-Communications261972895
Navigating change: The Departure of Maestro and V PAY for Global Acceptance and Securityhttps://worldline.com/en-gb/home/main-navigation/resources/blogs/2025/dora-regulation-how-to-set-up-a-backup-platform-for-your-ccaas-solution239963695
VCF Private AI Serviceshttps://www.vmware.com/products/cloud-infrastructure/vcf-private-ai-services253972495
Thoughtly announces $3M seed round to revolutionize contact centers with human-like AI agentshttps://www.prnewswire.com/news-releases/thoughtly-announces-3m-seed-round-to-revolutionize-contact-centers-with-human-like-ai-agents-302162487.html264971895
Amazon Connect adds voice ID, agent assist featureshttps://www.techtarget.com/searchcustomerexperience/news/252507513/Amazon-Connect-adds-voice-ID-agent-assist-features258972194
Vonage Announces Agreement to Acquire NewVoiceMediahttps://njbmagazine.com/njb-news-now/vonage-announces-agreement-to-acquire-newvoicemedia/225952095
The 2025 AWS Generative AI Accelerator: 40 startups shooting for the starshttps://aws.amazon.com/aws-startups/learn/the-2025-aws-generative-ai-accelerator-40-startups-shooting-for-the-stars/277976196
How does AI detect voice fraud in financial services?https://analyticsindiamag.com/ai-news-updates/yc-backed-rulebase-builds-ai-driven-voice-fraud-detection-system237963195
Generative AI Is Transforming How Businesses Interact With Customers: Subrato Bandhu, Vice President, Sprinklrhttps://digitalterminal.in/interview/generative-ai-is-transforming-how-businesses-interact-with-customers-subroto-bandhu-vice-president-sprinklr231952195
CPaaS, UCaaS, or CCaaS - which is superior?https://www.singtel.com/business/articles/cpaas-ucaas-or-ccaas-which-is-superior23696794
UK tax collector looks for new CRM system with £1B on tablehttps://www.theregister.com/on-prem/2025/04/29/uk-tax-collector-looks-for-new-crm-system-with-1b-on-table/1432845254971095
How European Banks can Accelerate AI Adoptionhttps://gfmag.com/banking/how-european-banks-can-accelerate-ai-adoption/234962795
HMRC picks Capgemini as lead supplier for £600m contact centre dealhttps://www.publictechnology.net/2026/04/28/economics-and-finance/hmrc-picks-capgemini-as-lead-supplier-for-600m-contact-centre-deal/22595495
Meet the Deputy CISOs who help shape Microsoft’s approach to cybersecurity: Part 2https://www.microsoft.com/en-us/security/blog/2025/05/07/meet-the-deputy-cisos-who-help-shape-microsofts-approach-to-cybersecurity-part-2/280974896
VCONIC and Speechmatics Announce Strategic Partnership tohttps://www.globenewswire.com/news-release/2026/02/10/3235243/0/en/vconic-and-speechmatics-announce-strategic-partnership-to-transform-conversation-intelligence-in-healthcare-and-financial-services.html259973395
A new story for contact centreshttps://www.deloitte.com/ca/en/Industries/tmt/perspectives/a-new-story-for-contact-centres.html260972095
ICT services amongst financial entities - EU Commission clarifies scope of DORA’s ICT third-party risk management obligationshttps://www.freshfields.com/en/our-thinking/blogs/risk-and-compliance/ict-services-amongst-financial-entities-eu-commission-clarifies-scope-of-doras-102jxwr24496294
Sierra AI's $10B Rise and the Age of Enterprise Agentshttps://www.cmswire.com/customer-experience/sierra-ais-10b-valuation-marks-a-turning-point-for-conversational-ai/24896894
Veranova’s shift to Dynamics 365 is good medicinehttps://www.microsoft.com/en/customers/story/1688901308673464822-veranova-dynamics365-manufacturing-usa280974896
Artificial Intelligence at Barclays – Two Use Caseshttps://emerj.com/artificial-intelligence-at-barclays/232952495
Why Businesses Are Still Sending Faxes in 2026https://www.business.com/articles/business-faxing/248971995
Financial services giant Prudential crafts agentic AI strategyhttps://www.techtarget.com/searchcustomerexperience/news/366627045/Financial-services-giant-Prudential-crafts-agentic-AI-strategy258972194
10 Biggest Data Breaches in the Financial Sector [2026]https://www.corbado.com/blog/data-breaches-finance22395695
Microsoft and Bank of America Merrill Lynch collaborate to transform trade finance transacting with Azure Blockchain as a Servicehttps://news.microsoft.com/source/2016/09/27/microsoft-and-bank-of-america-merrill-lynch-collaborate-to-transform-trade-finance-transacting-with-azure-blockchain-as-a-service/280974896
Understanding Fintech: Enhancing Financial Services and Everyday Lifehttps://www.investopedia.com/terms/f/fintech.asp258972195
Genesys and Fujitsu Transform AEON Financial Service's Contact Center Operations with Genesys Cloud Delivers Customers an Improved Self-Service Experience Resulting in Higher Completion and Reduced Wait Timeshttps://global.fujitsu/en-global/pr/news/2026/02/06-01133963395
Genesys Reports Record Fourth Quarter as Organizations Accelerate the Adoption of AI-Powered Experience Orchestrationhttps://www.businesswire.com/news/home/20260326252438/en/Genesys-Reports-Record-Fourth-Quarter-as-Organizations-Accelerate-the-Adoption-of-AI-Powered-Experience-Orchestration161972895
10 Best CRM Software Of 2026https://www.forbes.com/advisor/business/software/best-crm-software/168973295
How L&G will deploy Microsoft Dynamics 365 Contact Center to serve millions of retail customershttps://msdynamicsworld.com/story/how-lg-will-deploy-microsoft-dynamics-365-contact-center-serve-millions-retail-customers122951995
The Best Customer Experience (CX) Conferences in 2026https://www.cmswire.com/customer-experience/best-cx-marketing-events/14896894
H&R Block Rolls Out the Green Carpet for Creators With Game-Changing Platform for $250B Economyhttps://www.hrblock.com/tax-center/newsroom/company-news/creator-suite/139962995
AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experiencehttps://www.businesswire.com/news/home/20250923230612/en/AmplifAI-Raises-%2433.7M-to-Power-High-Performing-Human-Teams-and-AI-Agents-Driving-the-Future-of-Customer-Experience161972895
Genesys boasts rising Cloud platform revenueshttps://www.nojitter.com/contact-centers/genesys-boasts-rising-cloud-platform-revenues13295894
Higher Ed Omnichannel Contact Centers Offer Improved Customer Servicehttps://edtechmagazine.com/higher/article/2026/01/higher-ed-omnichannel-contact-centers-offer-improved-customer-service136963095
Inside SA’s contact centre boom: Our hidden global advantagehttps://www.itweb.co.za/article/inside-sas-contact-centre-boom-our-hidden-global-advantage/LPwQ57lbJN5qNgkj13996294
Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services and Retail Contact Centershttps://www.businesswire.com/news/home/20260603735995/en/Vonage-Launches-Industry-Specific-AI-Agents-for-Healthcare-Financial-Services-and-Retail-Contact-Centers161972895
Regional Water Authority taps into transformation and automation with Dynamics 365https://www.microsoft.com/en/customers/story/25543-regional-water-authority-dynamics-365-contact-center180974896
The 8 Best Help Desk Software Options for Small Teamshttps://www.salesforce.com/blog/small-business/help-desk-software-startups/165973796
Introducing the Agentic Contact Center: AI, Channels, CRM All in Onehttps://www.salesforce.com/in/news/stories/agentforce-contact-center-announcement/165973796
Redefining personal banking with Discovery Bank and Azure OpenAIhttps://www.microsoft.com/en/customers/story/26157-discovery-bank-azure-openai-in-foundry-models180974896
A New Playbook for Youth Banking: What Fintechs Got Right, And How To Catch Uphttps://thefinancialbrand.com/news/gen-z-banking/a-new-playbook-for-youth-banking-what-fintechs-got-right-and-how-to-catch-up-193618142963295
The future of government contact centershttps://www.deloitte.com/us/en/insights/industry/government-public-sector-services/future-of-government-digital-contact-centers.html160972095
With use cases that excel on the phone, Parloa revolutionizes customer experiences using Azure AIhttps://www.microsoft.com/en/customers/story/19824-parola-azure-open-ai-service180974896
Top BPO Companies in 2025: Powering CX Transformationhttps://www.cxtoday.com/workforce-engagement-management/top-bpo-companies-in-2025-powering-cx-transformation/140952294
Ally Financial empowers customer service associates to focus on human engagement by using Azure OpenAI Servicehttps://www.microsoft.com/en/customers/story/1715820133841482699-ally-azure-banking-en-united-states180974896
Chase Ranked #1 in Small Business Online Banking 2025 | Chase for Business | Chase.comhttps://www.chase.com/business/knowledge-center/start/best-small-business-online-banking-barlow-2025145972095
Inside Banking’s New Digital Advertising Playbookhttps://thefinancialbrand.com/news/bank-marketing/inside-bankings-new-digital-advertising-playbook-187271142963295
Glia Launches First Responsible AI Platform Purpose Built for Financial Institutionshttps://www.prnewswire.com/news-releases/glia-launches-first-responsible-ai-platform-purpose-built-for-financial-institutions-302149447.html164971895
Capacity Deepens Voice and Contact Center Capabilities with Two Acquisitionshttps://www.prnewswire.com/news-releases/capacity-deepens-voice-and-contact-center-capabilities-with-two-acquisitions-302192942.html164971895
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2022https://www.cxtoday.com/contact-center/gartner-magic-quadrant-ccaas-2022/140952294
I Tested G2’s 8 Best Contact Center Software For 2025https://learn.g2.com/best-contact-center-software159974295
Aditya Birla Capital brings down generative AI operating costs by 40% with Azurehttps://www.microsoft.com/en/customers/story/20596-aditya-birla-financial-shared-services-azure-open-ai-service180974896
Redi, set, go: Virgin Money delivers exceptional customer experiences with Microsoft Copilot Studiohttps://www.microsoft.com/en/customers/story/1795836141096013038-virgin-money-dynamics-365-customer-service-banking-and-capital-markets-en-united-kingdom180974896
25 Use Cases for Generative AI In Customer Servicehttps://www.cxtoday.com/contact-center/20-use-cases-for-generative-ai-in-customer-service/140952294
Best Financial Innovation Labs 2025https://gfmag.com/award/award-winners/best-financial-innovation-labs-2025/134962795
Salesforce Agentforce: What you need to knowhttps://martech.org/salesforce-agentforce-what-you-need-to-know/154974695
Best Innovation Labs 2023https://gfmag.com/features/best-innovation-labs-2023/134962795
VIVID provides a better customer experience with Dynamics 365https://www.microsoft.com/en/customers/story/19820-vivid-azure180974896
10 Best Online Brokerages For 2026https://www.forbes.com/advisor/investing/best-online-brokers/168973295
World’s Best Private Banks 2023https://gfmag.com/banking/worlds-best-private-banks-2023/134962795
12 Voice AI Trends Shaping Business Communication In 2026https://www.goodcall.com/voice-ai/voice-ai-trends12796694
How can banks generate greater value through improved customer servicehttps://www.ey.com/en_gl/insights/financial-services/emeia/how-can-banks-generate-greater-value-through-improved-customer-service155972395
Central European countries in the top ten best Shared Service Center locations in the worldhttps://www.deloitte.com/ce/en/services/consulting/perspectives/Central-European-countries-in-the-top-ten-best-Shared-Service-Center-locations-in-the-world.html160972095
Dive into the Top 10 Contact Center Trends & Innovations [2026]https://www.startus-insights.com/innovators-guide/contact-center-trends/13296194
HP uses artificial intelligence to transform its customer support experiencehttps://www.microsoft.com/en/customers/story/718907-hp-manufacturing-microsoft-ai180974896
10 Ways to Improve the Digital Banking Experiencehttps://thefinancialbrand.com/news/digital-banking/digital-banking-experience-strategy-online-mobile-62845142963295
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