yuma.ai
Link authority for yuma.ai (registrable domain: yuma.ai) from the Common Crawl web graph: PageRank and harmonic centrality history since 2017, current scores, and the site's top backlink sources.
Web-graph authority (0-100)
Domain scores measure yuma.ai as a whole: every subdomain's links rolled up into one node of Common Crawl's domain-level web graph. Host scores measure the exact hostname yuma.ai. WWW scores cover the www variant of that hostname, which the graph tracks as its own entry since January 2026 (before that, www and bare host were merged). A big gap between domain and host usually means the domain's authority lives on other subdomains. PageRank is link-endorsement authority: how much weight the sites linking here carry themselves. Harmonic centrality measures reach: how close this site sits to the rest of the web when following links, which favors broadly connected sites over ones boosted by a few heavy linkers. All are normalized 0 to 100 within each crawl snapshot; a dash means that series does not exist for this site.
Homepage
What yuma.ai presents on its own homepage: the page title, description, and the social share markup it publishes. Pulled from https://yuma.ai.
| Title | Yuma AI | Ecommerce AI for Support, Sales, Social & Chat |
|---|---|
| Description | Automate ecommerce support, sales, social, and chat with AI agents that resolve tickets, grow revenue, and keep response times low without scaling headcount. |
| OG Title | Yuma AI | Ecommerce AI for Support, Sales, Social & Chat |
| OG Description | Automate ecommerce support, sales, social, and chat with AI agents that resolve tickets, grow revenue, and keep response times low without scaling headcount. |
| OG Site Name | Yuma AI |
| Twitter Title | Yuma AI | Ecommerce AI for Support, Sales, Social & Chat |
| Twitter Card | summary_large_image |
Social accounts and contact points
Where this site maintains a presence and every reachable route its homepage exposes: social accounts, contact pages, addresses, and content feeds.
| guillaumeluccisano | |
| yuma-ai (business) | |
| X | yuma_dot_ai |
| Youtube | yuma-ai |
Structured data (JSON-LD)
The schema.org markup this homepage publishes: the machine-readable identity search engines and AI systems read. Types found: Organization, WebSite, WebPage, FAQPage.
JSON-LD block (8,310 bytes)
{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://yuma.ai/#organization","name":"Yuma AI","url":"https://yuma.ai","logo":"https://yuma.ai/brand/yuma-logo.svg","image":"https://yuma.ai/opengraph-image","description":"AI agents for ecommerce support, sales, social, and chat. Purpose-built for Shopify, Gorgias, Zendesk, and modern helpdesks.","foundingDate":"2022","sameAs":["https://www.linkedin.com/company/yuma-ai","https://x.com/yuma_dot_ai","https://www.youtube.com/@yuma-ai","https://www.g2.com/products/yuma-ai/reviews"],"contactPoint":{"@type":"ContactPoint","url":"https://yuma.ai/contact-us","contactType":"sales","availableLanguage":["en","fr","es"]},"address":{"@type":"PostalAddress","streetAddress":"245 Main Street, 2nd Floor","addressLocality":"Cambridge","addressRegion":"MA","postalCode":"02142","addressCountry":"US"}},{"@type":"WebSite","@id":"https://yuma.ai/#website","url":"https://yuma.ai","name":"Yuma AI","description":"AI agents for ecommerce support, sales, social, and chat automation.","publisher":{"@id":"https://yuma.ai/#organization"},"inLanguage":"en-US"},{"@type":"WebPage","@id":"https://yuma.ai/#webpage","url":"https://yuma.ai","name":"Yuma AI | Ecommerce AI for Support, Sales, Social & Chat","description":"Automate ecommerce support, sales, social, and chat with AI agents that resolve tickets, grow revenue, and keep response times low without scaling headcount.","isPartOf":{"@id":"https://yuma.ai/#website"},"about":{"@id":"https://yuma.ai/#organization"},"primaryImageOfPage":"https://yuma.ai/opengraph-image","inLanguage":"en-US"},{"@type":"FAQPage","url":"https://yuma.ai","mainEntity":[{"@type":"Question","name":"What is Yuma AI?","acceptedAnswer":{"@type":"Answer","text":"Yuma is a customer service automation platform made for e-commerce brands. It's purpose-built to work with top ecommerce platforms such as Shopify, WooCommerce, Magento, etc. It automates support tickets by connecting with helpdesks such as Gorgias, Zendesk, Gladly, etc. Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents. It's known for high accuracy thanks to its built-in guardrails. Brands only pay for tickets fully resolved by AI, and setup is handled by a dedicated account team at no extra cost. Yuma has successfully automated up to 89% of customer support for its top customers. Yuma also offers three other products: Sales AI, Social AI, and Chat AI to automate 360-degree ecommerce interactions for brands."}},{"@type":"Question","name":"Where is Yuma AI From?","acceptedAnswer":{"@type":"Answer","text":"Yuma AI is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain."}},{"@type":"Question","name":"Is Yuma AI a legit company?","acceptedAnswer":{"@type":"Answer","text":"Yes, Yuma is a US registered legitimate software company that's Y Combinator -backed and founded by Guillaume Luccisano, a three-time founder whose previous startups include Socialcam (acquired by Autodesk for $60M) and Triplebyte (valued at $135M, acquired by Karat). The platform serves several global paying e-commerce brands. Yuma was featured in a16z's AI x Online Shopping Market Map, and has been covered by TechCrunch. The company is headquartered in Cambridge, MA with a European office in Barcelona, Spain."}},{"@type":"Question","name":"What do real customer's say about Yuma AI?","acceptedAnswer":{"@type":"Answer","text":"Yuma publishes full case studies with named customers, real metrics, and direct quotes. Here's what a few of them report: Glossier saw 91% accuracy on complex shipping tickets and an 87% drop in response times. Amy Kemp, Director of CX said: \"We barely had to think about the technical side. Yuma just worked, right out of the box.\" Clove hit 70% automation and 3x ROI within three months, after switching from a previous AI partner that lacked guardrails. Gabe Walker, CS Manager said: \"It's refreshing to have a partner that's just really trying to make our experience with the product as successful as possible.\" Javvy Coffee went from 24-hour response times to 12 minutes, with CSAT climbing from 3.5 to 4.2. Shannon White, Head of CX said: \"Going into this holiday season versus last year's, I had the peace of mind knowing that no matter what, the inbox was going to be fine.\" EvryJewels reached 89% automation and cut cost per ticket from $5.50 to $2 while processing over 150,000 tickets. All case studies are available at yuma.ai/case-studies"}},{"@type":"Question","name":"What is Yuma AI used for?","acceptedAnswer":{"@type":"Answer","text":"Yuma is used to automate ecommerce customer service. The most common use cases include shipping status inquiries, returns and exchanges, order cancellations and modifications, subscription management, refunds, and product questions. These ticket types typically make up 40 to 70% of a brand's total support volume. For example, Glossier uses Yuma to parse global tracking links and process time-sensitive order changes. Petlibro uses it for product troubleshooting and subscription management across numerous SKUs. Javvy Coffee automates subscription cancellations, refunds, and payment issues. In each case, Yuma resolves tickets end-to-end by taking real actions in external systems, not just answering questions."}},{"@type":"Question","name":"How does Yuma AI automate support?","acceptedAnswer":{"@type":"Answer","text":"Yuma plugs directly into your existing helpdesk (Gorgias, Zendesk, Salesforce, and others) and works alongside your team. When a ticket arrives, Yuma reads the message, identifies the customer's intent, and routes it to the right AI agent: process-driven agents for tasks like returns and order changes, or knowledge-based agents for product and policy questions. Each agent follows your SOPs and brand voice, then takes real actions across your tools (Shopify, Recharge, Loop, shipping carriers) to resolve the ticket end-to-end. Every response passes through built-in quality control before it reaches the customer. If a ticket is too complex or sensitive, Yuma escalates to a human agent with full context instead of guessing. See how Yuma compares to other AI tools in our complete market guide, or our focused guide for Gorgias users."}},{"@type":"Question","name":"Do I need technical skills or developers to get started with Yuma AI?","acceptedAnswer":{"@type":"Answer","text":"No. Yuma requires zero engineering work to set up. A dedicated account manager from Yuma configures your AI automations, writes your automation processes, and connects Yuma to your helpdesk and ecommerce tools. This is included at no extra cost, and there's no package without it."}},{"@type":"Question","name":"Can I try Yuma AI before committing?","acceptedAnswer":{"@type":"Answer","text":"Yes. Yuma offers a 30-day trial period where you can test the AI on live ecommerce customer service tickets with your real data, your helpdesk, and your customers. The trial is typically kicked-off with an agreed potential automation rate, so both sides have a clear success metric upfront. During the trial, Yuma's team handles the full setup and configuration (same white-glove onboarding as paying customers), and deployment starts gradually at 5 to 10% of ticket volume so you can review quality before scaling."}},{"@type":"Question","name":"How can I see a live demo of Yuma AI?","acceptedAnswer":{"@type":"Answer","text":"To book a live demo, just fill up the form here - https://yuma.ai/contact-us"}},{"@type":"Question","name":"What's the automation accuracy of Yuma AI?","acceptedAnswer":{"@type":"Answer","text":"Yuma is known for being highly accurate. For example, FINN, Europe’s leading car subscription platform, chose Yuma after quality A/B testing because it needed human-level accuracy for B2B support workflows like invoices, paperwork, billing questions, and address changes. Yuma ensures high accuracy by making sure that each ticket passes through multiple quality control checks (policy verification, intent matching, response validation) before reaching the customer. If any check flags uncertainty, Yuma escalates to a human agent instead of guessing. You can track accuracy, confidence scores, and error rates in real time through your dashboard."}}]}]}Authority over time
Every Common Crawl web-graph release since 2017, roughly quarterly. The domain series goes back to 2017; Common Crawl only began publishing the host-level graph in 2020, so host lines start there. Click a legend entry to show or hide that line. Flat lines are normal for established sites; watch for sustained rises or drops, which track real gains or losses in who links here.
A note on www: through the end of 2025 the source web graph merged www and non-www hostnames into the bare name, so one host line covers both. Starting in January 2026 the graph splits them into separate entries, which is why www can carry its own scores going forward.
Backlink counts
Unique linking domains seen in Common Crawl's link graphs. This is a different dataset than the 0-100 authority scores above: these are raw counts, host-level for yuma.ai and domain-level for yuma.ai with all its subdomains combined. Common Crawl covers a large sample of the web, not all of it, so treat counts as comparable between sites rather than absolute totals.
Top backlinks in the domain graph
Common Crawl publishes two link graphs. The DOMAIN graph connects whole domains: every link from any page of one domain to any page of another. This table shows the highest-authority domains linking to yuma.ai (including its subdomains), ranked by the linker's PageRank. The table shows the top 304; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.
Top backlinks in the host graph
The HOST graph connects exact hostnames, so subdomains count separately. This table shows the highest-authority hosts linking to yuma.ai specifically, ranked by the linker's PageRank. The table shows the top 343; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.