queue-fair.com

{
    "@context": "https://schema.org",
    "@type": "Organization",
    "name": "Queue-Fair",
    "description": "Queue-Fair provides the original Virtual Waiting Room, invented and originally patented in 2004.  Queue-Fair helps companies with busy websites cope with traffic surges by holding visitors in a first-come, first-served online queue, and passes them back to the site at a rate it can handle.  Part of the Orderly family of queue solutions.",
    "url": "https://queue-fair.com",
    "logo": "https://queue-fair.com/assets/img/sharing/queue-fair.webp",
    "email": "support@queue-fair.com",
    "address": {
                    "@type": "PostalAddress",
                    "addressCountry": "UK",
                    "postalCode": "EC2A 4NE",
                    "streetAddress": "TFQPL C/O Orderly Telecoms Ltd, 86-90 Paul Street, London"
    },
    "founder": {
                    "@type": "Person",
                    "name": "Matt King",
                    "gender": "Male",
                    "jobTitle": "CEO",
                    "image": "https://queue-fair.com/assets/img/real-business.webp",
                    "sameAs": [
                        "https://twitter.com/djmattking",
                        "https://www.facebook.com/KingOfPearl",
                        "https://www.linkedin.com/in/mattking3/"
        ]
    },
    "foundingDate": "2004-05-14",
    "sameAs" : [
        "https://twitter.com/FairQueue",
        "https://www.linkedin.com/company/queue-fair",
        "https://www.youtube.com/channel/UCTSziE3SMCE2KmmI-PMmrJA"
    ],
    "contactPoint" : [
        {
            "@type" : "ContactPoint",
            "contactType" : "customer service",
            "email": "support@queue-fair.com",
            "url": "https://queue-fair.com/contact"
        }
    ]
}

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
  {
    "@type": "Question",
    "name": "How does Queue-Fair\u2019s virtual waiting room help protect my website or app during high traffic surges?",
    "acceptedAnswer": {
        "@type": "Answer",
        "text": "Queue-Fair\u2019s virtual waiting room acts as a protective buffer for your website or app during periods of high traffic, such as product launches, ticket sales, or limited-time offers. When visitor numbers surge beyond your site\u2019s capacity, Queue-Fair automatically redirects excess users to a branded waiting room, ensuring that only a manageable number of visitors can access your website at any given time. This prevents server overload, slowdowns, and crashes, maintaining a smooth experience for everyone.\n\nThe system operates on a fair, first-in-first-out basis, so users are admitted in the order they arrived, which promotes transparency and trust. While in the waiting room, visitors can see their place in line and receive real-time updates, reducing frustration and uncertainty. You can also customize the waiting room with your branding, promotional messages, or important information, turning waiting time into an opportunity to engage your audience.\n\nQueue-Fair is cloud-based and sits in front of your website, so it works regardless of your existing infrastructure or platform. It requires no code changes to your site and can be set up quickly. By controlling the flow of visitors, Queue-Fair ensures your core services remain available and responsive, even under extreme demand. This not only protects your site from downtime and lost revenue but also preserves your brand reputation by delivering a reliable and orderly experience to all users, even during the busiest events."
    }
},
{
    "@type": "Question",
    "name": "What happens to visitors when my website reaches its maximum capacity with Queue-Fair?",
    "acceptedAnswer": {
        "@type": "Answer",
        "text": "When your website reaches its maximum capacity with Queue-Fair, any additional visitors are automatically placed into a secure, virtual waiting room before they can access your site. This ensures your website remains stable, responsive, and performs optimally for active users. Visitors who arrive after capacity is reached are shown a customizable branded queue page, where they see their position in line, estimated waiting time, and real-time updates as their place advances. This transparent process reduces frustration and keeps visitors informed.\n\nQueue-Fair manages the flow of traffic by only allowing new visitors to enter your website as space becomes available\u2014such as when current users leave or complete their session. This prevents server overload, downtime, or slow performance, protecting your site\u2019s reputation and providing a fair experience for all users. The system is fully automated, so you don\u2019t need to manually monitor or intervene.\n\nFor visitors, the experience is straightforward: they simply wait in the virtual queue and are automatically redirected to your website when it\u2019s their turn. They don\u2019t need to refresh the page or worry about losing their place in line. Queue-Fair\u2019s system also allows you to display important information, updates, or promotional messages on the queue page to keep users engaged while they wait. In summary, Queue-Fair ensures that every visitor is treated fairly and that your website remains accessible, even during periods of peak demand or high traffic, by managing entry in a controlled and orderly manner."
    }
},
{
    "@type": "Question",
    "name": "Can I customize the appearance and messaging of the Queue-Fair virtual waiting room for my users?",
    "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes, you can fully customize the appearance and messaging of the Queue-Fair virtual waiting room to match your brand and provide a seamless user experience. Queue-Fair offers a range of customization options, allowing you to tailor the waiting room\u2019s look and feel, including your company logo, color scheme, background images, and fonts. This ensures that users see a consistent brand identity throughout their interaction with the queue.  Uniquely in the industry, we give you full control of the HTML of the pages we display, so you can say whatever you want to say, and make them look however you want them to look.\n\nIn addition to visual customization, you have complete control over the messaging displayed to your users. You can edit the text shown on the waiting room page, such as welcome messages, estimated wait times, queue positions, and instructions for users. This flexibility enables you to communicate important information, set expectations, and even provide reassurance or promotional content while users wait.\n\nQueue-Fair\u2019s platform also supports custom CSS and HTML, so you can implement advanced styling or integrate additional elements like videos, links to FAQs, or contact information. You can update these settings in real-time via the Queue-Fair Portal, making it easy to adjust messaging or appearance as circumstances change\u2014such as during high-demand sales, ticket releases, or special events.\n\nThis high level of customization ensures that the virtual waiting room feels like a natural extension of your website or app, helping to maintain user trust and satisfaction throughout their queuing experience. If you need assistance, Queue-Fair\u2019s support team is available to help you achieve the exact look and messaging you want."
    }
}  ]
}