portiva.com

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          "name": "Where are virtual medical assistants typically based?",
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            "text": "Virtual medical assistants at Portiva work fully remotely and connect to your practice live and in real time, without requiring an on-site presence. This remote setup allows practices to access trained, HIPAA-compliant staff without the overhead of physical office space."
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            "text": "Portiva's virtual medical assistant services are billed hourly, starting at around $10–$15 per hour depending on the tasks required. This hourly model eliminates the overhead costs of an in-house hire, such as benefits, equipment, and office space."
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            "text": "Yes, Portiva's virtual medical assistants support medical billing tasks, including insurance verification, claims submission, and prior authorizations. These services help reduce claim denials and streamline revenue cycle management for practices."
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          "acceptedAnswer": {
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            "text": "Portiva's virtual medical assistants handle tasks such as appointment scheduling, patient intake, prescription refill requests, and managing patient inquiries and phone calls. They also maintain and update records within the practice's EHR system to keep documentation current."
          }
        },
        {
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              "text": "Portiva's virtual medical assistants provide remote clinical support such as patient triage, medication refill coordination, and relaying patient concerns to providers for follow-up. They also assist with virtual medical scribing to accurately document clinical visits."
          }
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          "acceptedAnswer": {
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              "text": "Virtual medical assistants improve patient data management by updating EHR systems in real time and ensuring documentation stays accurate and current. Portiva's virtual scribing service supports this by converting provider dictation directly into secure electronic medical records."
      } },
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              "text": "A virtual medical assistant supports telehealth by managing appointment scheduling, patient communication, and insurance verification so providers can focus on virtual visits. This reduces administrative delays and helps maintain a smooth telehealth workflow for both patients and providers."
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 "transcript": "Jennifer: Hello everyone, and welcome to another episode of Ask the Doc. I’m your host, Jennifer Filsen, and today I have with me Sanju Zachariah of Portiva. Welcome, Sanju.\n\nSanju: Thank you, Jennifer. It’s a pleasure.\n\nJennifer: I’m so glad you’re here. So tell us all about Portiva and what you guys do.\n\nSanju: Yeah, definitely. Thanks for having me. A little background about Portiva: my name is Sanju Zachariah, and I’m the owner and CEO of Portiva at this point. We’re a medical staffing company, and we’re based in Philadelphia. We started back in 2009, and we had a different focus back then. We were engaged in back-office operations for doctors. We serve healthcare practitioners in general, so we have some dentists, some veterinarians, and so on. Back in 2009, we were focused on back-office operations, doing a lot of medical transcription. That was the main bread and butter of the company.\n\nThat continued until the pandemic hit. That’s when things shifted a bit because we started getting calls from our clients asking for more help, especially with front-office operations. We had a situation where people couldn’t come into the office anymore, like the medical assistants, because of restrictions. Doctors were strapped, managing everything themselves. So that’s when we started getting calls from doctors asking, “Do you have people who can help us with phone calls, scheduling, billing, and so forth?” That’s when we started our virtual medical assistant service. We added that to Portiva’s portfolio. That’s how it all began.\n\nJennifer: That is amazing, and you’re absolutely right. We’re already seeing that doctors are busy doing what they do, practicing and seeing patients. But to also be the butcher, the baker, and the candlestick maker within your own practice, running the back end, running the front desk, doing all the paperwork, and making sure everything’s sterilized, that’s a lot for one person to handle. So it’s great that you guys are providing a service that gives them the help they need. I’d imagine that with the labor shortage we’re currently seeing, you really are a blessing to a lot of these doctors and practices because it’s hard to find help these days. So are you doing temporary staffing specifically for this, placements that end once they’re no longer needed, or is it more of a headhunting model where you’re placing people permanently in these roles?\n\nSanju: It’s a permanent placement model. Basically what we do, and I don’t want to call it \"disruption,\" maybe that’s too harsh or extreme, but we’re looking to disrupt the traditional medical staffing industry. In the old-school way, doctors typically reach out to a medical staffing firm and say, “We need a medical assistant or certified medical assistant,” and they’d have to wait weeks, these days even months, because it’s hard to find people who want to work in an office. A lot of people have retooled because of the pandemic. They’re not going back into offices. Every industry is going through this, restaurants, hospitality, travel. People are having a hard time finding good people willing to work on-site. They’d rather work online.\n\nSo basically what we do, Jennifer, is maintain a roster of pre-vetted candidates with medical backgrounds. A lot of them are former nurses, and everything can be done remotely using voice-over-IP and conferencing technologies. A medical staff member gets interviewed and, depending on the doctor’s needs, whether it’s billing, medical scribing, patient scheduling, or other specialties, we already have candidates ready. They go through a process we call \"Portiva University,\" where they receive rigorous training and testing. Once they’re ready to be placed, they go into a queue. When a doctor reaches out to us, we provide a list of candidates, typically two or three, and ask the doctor to choose the one who resonates best with their practice.\n\nOnce that happens, they come on board, and we’ve had a wonderful experience so far. Doctors really like them. They’re logged in when the doctor comes into the office and typically log out when the doctor leaves, though sometimes they’re doing follow-up work even after the doctor leaves, like documentation and catching up. The great thing is that we become an extension of the doctor’s office, and it saves the doctor a lot of time. We have doctors who love their virtual assistants because they’re not taking up physical space in the office. We handle all the benefits, including health insurance, retirement plans, and everything else. The doctor just pays a flat hourly rate.\n\nIn the worst case, if the doctor doesn’t feel it’s the right fit after a month or so, which does happen sometimes, we can immediately provide another set of candidates. Compared to the traditional model, where a doctor has to wait weeks, go through interviews, and then start all over again if it’s not the right fit, with Portiva we already have candidates lined up and ready to go. We can typically place a doctor with a trained candidate within hours. We also have doctors’ offices that need more than one virtual assistant, or VA. Those are some of the benefits of the service we provide.\n\nJennifer: Amazing. Oh my gosh, I love your business model. You’re doing some great work, Sanju, truly. Now, we’re running out of time, but I tell you what, we’ll have to have you come back in the future and tell us a little more about your origin story. In fact, let’s do a quick 30 seconds right now. How did you get into this?\n\nSanju: Yeah, no, it’s a good question. Portiva started back in 2009, and I’m an engineer by trade, but I have family members and friends in the medical field, some of them doctors. The idea came about because of a bad experience I had at a doctor’s office before 2009. I waited about 45 minutes to be checked in because my primary care office was so inundated, with the staff juggling so many different things. That’s when the idea originated. I felt like doctors need help managing their practice. As good as they are, and they truly are medical professionals, their time should be focused on the patient, not on administrative tasks. That’s how it all started, and that’s how the idea originated.\n\nJennifer: I love it. You didn’t just complain, you found a solution, and now you have a very happy business because of it. I love that. Well, we’ve run out of time, but truly, thank you, Sanju, for being here. And everyone, thank you so much for watching. I hope you enjoyed hearing about the good work Portiva is doing. If you want to find out more, please go to BuzzTV.iab-buzz.com. Thank you so much for watching, and we'll see you next time. Bye.",
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  "transcript": "Receptionist: Dr. Taylor's office, yes, he'll be right with you. Can you please call in this prescription for Mrs. Brown? Narrator: Are you tired of the chaos that comes with a staffing shortage in your office? Are you tired of overworked employees and the stress that comes with not getting everything done on time? Portiva has the solution for you. With our virtual medical assistants, you can delegate nearly every administrative task in your office remotely, without having to physically hire new staff. Our virtual assistants are healthcare professionals mainly registered nurses who can handle tasks such as answering phone calls, scheduling appointments, insurance verification, medical billing, submitting and receiving medical records, updating electronic health records, and much, much more. On average, a virtual medical assistant from Portiva can save your practice 800 hours and 78% in operating costs annually. Your office phone can be seamlessly linked to your virtual assistant, who can answer patient calls promptly and give them the attention they deserve. Plus, working with a Portiva virtual assistant is a fraction of the cost of hiring an in-person employee. Get all of the performance for a fraction of the salary. Say goodbye to disgruntled patients, overworked in-house employees, and the stress that keeps you up at night because you'll know everything is being handled on time by your virtual medical assistant from Portiva.",
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          "position": 2,
          "name": "Contact Us",
          "text": "Tell us about your practice and the specific assistance you're seeking to ensure the best match."
        },
        {
          "@type": "HowToStep",
          "position": 3,
          "name": "Choose The Best VA",
          "text": "After understanding your needs, we'll match you with top VAs and provide resumes and introduction videos. Review them to select your ideal virtual assistant."
        },
        {
          "@type": "HowToStep",
          "position": 4,
          "name": "Await Affirmation",
          "text": "Select your preferred VA and enjoy a free 7-day trial to experience seamless collaboration and efficient task management."
        },
        {
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      "thumbnailUrl": "https://i.ytimg.com/vi/vApsYc5WTpk/hqdefault.jpg",
      "uploadDate": "2025-01-29T00:00:00-05:00",
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        "@id": "https://portiva.com/#organization"
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