ledgersync.com

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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How long does onboarding actually take?","acceptedAnswer":{"@type":"Answer","text":"Most firms have their first 10 clients connected in under an hour. Our team helps you bulk-invite clients and migrate rules from your existing tool during the 30-day trial — no extra charge."}},{"@type":"Question","name":"What if my client's bank isn't supported?","acceptedAnswer":{"@type":"Answer","text":"We support 10,000+ U.S. institutions through our Mastercard Open Banking partnership. If we don't have it, request it — most additions ship in under two weeks. Statement-only fallbacks cover the long tail."}},{"@type":"Question","name":"How is Ledgersync different from Plaid or the QBO bank feed?","acceptedAnswer":{"@type":"Answer","text":"Plaid is a developer API — not built for firms. The QBO bank feed is built around Intuit and doesn't fetch cleared check images or monthly statement PDFs reliably. Ledgersync is the only platform that does fetching + rules + OCR + close in one place. See the full comparison."}},{"@type":"Question","name":"Where does my data live and who can see it?","acceptedAnswer":{"@type":"Answer","text":"Data is encrypted at rest (AES-256) and in transit (TLS 1.3), hosted in the U.S., and protected by role-based access controls. Only your firm sees your clients' data — never Ledgersync staff without explicit access requests with audit logs."}},{"@type":"Question","name":"Do you replace QuickBooks?","acceptedAnswer":{"@type":"Answer","text":"No — Ledgersync sits in front of QBO, QBD, Accounting CS, and Zoho Books. We clean and categorize the data before it hits your ledger. Your books stay where they are."}},{"@type":"Question","name":"How does pricing scale?","acceptedAnswer":{"@type":"Answer","text":"Per active client, per 30-day billing cycle. The more clients on your account, the lower the per-client price. A 100-client firm pays roughly $16.35/client — see the pricing page for full tiers."}},{"@type":"Question","name":"Is there a contract?","acceptedAnswer":{"@type":"Answer","text":"No. Month-to-month. Cancel any time. 30-day free trial up front — a credit card is required at sign-up, but you won't be charged until the trial ends."}},{"@type":"Question","name":"What about training my team?","acceptedAnswer":{"@type":"Answer","text":"Free onboarding sessions, a 50+ article knowledge base, weekly live webinars, and a video library. Your team is fluent in a week."}},{"@type":"Question","name":"Which banks do you support? (Chase, Wells, BofA, my credit union…)","acceptedAnswer":{"@type":"Answer","text":"10,000+ U.S. institutions through Mastercard Open Banking, MX, and direct partners like Mercury. That includes every major retail bank (Chase, Wells Fargo, Bank of America, Citi, Capital One, US Bank, PNC, TD), business banks, and most credit unions. Search the full list on our Integrations page — or just try connecting; if it isn't there we'll add it, usually within two weeks."}},{"@type":"Question","name":"What happens if a bank connection drops?","acceptedAnswer":{"@type":"Answer","text":"You get an in-app alert and an email the moment the connection fails. Re-auth is a 30-second flow your client completes from their phone — historical data is preserved while reconnection happens, so no transactions get lost."}},{"@type":"Question","name":"How secure is my client data?","acceptedAnswer":{"@type":"Answer","text":"AES-256 encryption at rest, TLS 1.3 in transit, U.S.-only AWS data residency, MFA on every login, and bank credentials never touch our servers — they live with Mastercard Open Banking / MX. Read the full security page for details."}},{"@type":"Question","name":"Can I import historical transactions?","acceptedAnswer":{"@type":"Answer","text":"Yes. Initial connection pulls the most recent 90 days automatically. For older data, the Historical Statements add-on ($50/account) pulls up to 24 months from the bank portal."}},{"@type":"Question","name":"Do you support multi-entity clients?","acceptedAnswer":{"@type":"Answer","text":"Yes. One client engagement can hold multiple legal entities, each with its own bank connections, rules, and QuickBooks file. Roll up at the parent level or work each entity separately."}},{"@type":"Question","name":"How does the QuickBooks Desktop sync work?","acceptedAnswer":{"@type":"Answer","text":"Ledgersync ships a QuickBooks Web Connector file (.qwc) you install once per company file. It pushes daily — works for local QBD installs and hosted environments like Rightworks."}},{"@type":"Question","name":"Does Ledgersync fetch check images? Other tools don't.","acceptedAnswer":{"@type":"Answer","text":"Yes — Ledgersync is the only fetching platform built for accountants that fetches cleared check images (front + back) and deposit-slip images, automatically, archived per client. Plaid, Yodlee, and the QBO bank feed don't."}},{"@type":"Question","name":"The connections keep breaking — how is that any better than Plaid or Yodlee?","acceptedAnswer":{"@type":"Answer","text":"Every aggregator — Plaid, Yodlee, MX, Finicity — drops connections because banks change. The difference is Ledgersync monitors, alerts, and restores them. We run dual aggregators (Mastercard/Finicity + MX) to reroute around failures automatically, so a broken link becomes a 2-minute reconnect instead of an hour of client chasing."}},{"@type":"Question","name":"Can't I just collect the statements myself?","acceptedAnswer":{"@type":"Answer","text":"One statement, yes. But at scale — hundreds of accounts across dozens of clients, every month, without a missed period — manual collection becomes a full-time job. At $75/hour, it costs more than the subscription after a handful of clients, and clients still forget, ignore, or delay. Ledgersync removes them from the chain entirely."}},{"@type":"Question","name":"What am I actually paying for?","acceptedAnswer":{"@type":"Answer","text":"You're paying for a system that fetches statements and transactions from 10,000+ institutions, syncs them to QuickBooks Online/Desktop and Accounting CS, runs reconciliation reporting, and fails over across dual aggregators — so your team never touches another bank statement and catches errors the old workflow missed. Read the full breakdown on our Why Ledgersync page. /landing-pages/why-ledgersync"}},{"@type":"Question","name":"Why do I need Ledgersync if QBO already pulls in bank statements?","acceptedAnswer":{"@type":"Answer","text":"QBO only pulls one month of history when a new client comes on board. If you need to reconstruct three months for a new engagement, a cleanup job, or a missed period, you're calling the client or downloading manually. LedgerSync pulls up to six months of historical statements automatically at onboarding, without touching the client. That backfill matters most when a client switches firms mid-year, you take on a cleanup engagement, or a connection breaks for two months and nobody noticed. A single manual statement gap — even one month, one client — costs more in staff time than the subscription; at scale across a full practice, gaps are expensive."}}]}