Site Information
helpdesk.com
Link authority for helpdesk.com (registrable domain: helpdesk.com) from the Common Crawl web graph: PageRank and harmonic centrality history since 2017, current scores, and the site's top backlink sources.
Link authority data (PageRank, harmonic centrality) and backlinks come from the Common Crawl web graph.
Current Scores
Web-graph authority (0-100)
Domain scores measure helpdesk.com as a whole: every subdomain's links rolled up into one node of Common Crawl's domain-level web graph. Host scores measure the exact hostname helpdesk.com. WWW scores cover the www variant of that hostname, which the graph tracks as its own entry since January 2026 (before that, www and bare host were merged). A big gap between domain and host usually means the domain's authority lives on other subdomains. PageRank is link-endorsement authority: how much weight the sites linking here carry themselves. Harmonic centrality measures reach: how close this site sits to the rest of the web when following links, which favors broadly connected sites over ones boosted by a few heavy linkers. All are normalized 0 to 100 within each crawl snapshot; a dash means that series does not exist for this site.
39
Domain PageRank
16
Host PageRank
-
WWW PageRank
95
Domain Harmonic Centrality
95
Host Harmonic Centrality
-
WWW Harmonic Centrality
Site Intelligence
Homepage
What helpdesk.com presents on its own homepage: the page title, description, and the social share markup it publishes. Pulled from https://helpdesk.com.
| Title | HelpDesk® - The Best Help Desk Service & Ticketing Software |
|---|---|
| Description | HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required. |
| OG Title | HelpDesk® - The Best Help Desk Service & Ticketing Software |
| OG Description | HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required. |
| OG Site Name | HelpDesk |
| Twitter Title | HelpDesk® - The Best Help Desk Service & Ticketing Software |
| Twitter Card | summary_large_image |
Site Intelligence
Social accounts and contact points
Where this site maintains a presence and every reachable route its homepage exposes: social accounts, contact pages, addresses, and content feeds.
| helpdeskcom (business) | |
| helpdesktool |
| Blog |
https://helpdesk.com/blog/ https://helpdesk.com/blog/integrations/ |
|---|---|
| Feeds | https://helpdesk.com/sitemap.xml |
Site Intelligence
Structured data (JSON-LD)
The schema.org markup this homepage publishes: the machine-readable identity search engines and AI systems read. Types found: Corporation, WebSite, WebApplication, WebPage.
JSON-LD block (12,973 bytes)
{
"@context": "https://schema.org",
"@graph":[{"@id":"https://www.text.com/#organization","@type":"Corporation","address":{"@type":"PostalAddress","addressCountry":"US","addressLocality":"Boston","addressRegion":"Massachusetts","postalCode":"02110","streetAddress":"101 Arch Street, 8th Floor"},"alternateName":["Text","Text HQ","LiveChat, Inc."],"areaServed":"Worldwide","brand":{"@id":"https://www.helpdesk.com/#brand"},"contactPoint":[{"@type":"ContactPoint","areaServed":"Worldwide","availableLanguage":["en"],"contactType":"customer support","email":"support@text.com"},{"@type":"ContactPoint","areaServed":"Worldwide","availableLanguage":["en"],"contactType":"sales","email":"sales@text.com"}],"description":"Text, Inc. develops AI-powered customer service software, including LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, and Text. Used by tens of thousands of businesses worldwide to automate support and turn service into revenue.","foundingDate":"2023","image":{"@id":"https://www.text.com/#logo"},"legalName":"Text, Inc.","logo":{"@id":"https://www.text.com/#logo","@type":"ImageObject","caption":"Text","contentUrl":"https://www.text.com/og_logo.png","height":150,"url":"https://www.text.com/og_logo.png","width":150},"name":"Text, Inc.","parentOrganization":{"@id":"https://investor.text.com/#parent","@type":"Corporation","address":{"@type":"PostalAddress","addressCountry":"PL","addressLocality":"Wrocław","addressRegion":"dolnośląskie","postalCode":"53-033","streetAddress":"Zwycięska 47"},"name":"Text S.A.","tickerSymbol":"WSE:TXT","url":"https://investor.text.com/"},"sameAs":["https://www.facebook.com/TextHQ/","https://www.instagram.com/text_hq/","https://www.linkedin.com/company/text/","https://x.com/text_hq","https://www.youtube.com/@Text_HQ","https://www.wikidata.org/wiki/Q6658155","https://en.wikipedia.org/wiki/Text_(company)"],"url":"https://www.text.com/"},{"@id":"https://www.helpdesk.com/#website","@type":"WebSite","alternateName":["HelpDesk.com","HelpDesk®","HelpDesk by Text"],"copyrightHolder":{"@id":"https://www.text.com/#organization"},"description":"HelpDesk is AI-powered ticketing software that helps support teams handle messages from many channels in one place. Trusted by 13,000+ customer success experts worldwide.","inLanguage":"en","name":"HelpDesk","potentialAction":{"@type":"SearchAction","query-input":"required name=search_term_string","target":{"@type":"EntryPoint","urlTemplate":"https://www.helpdesk.com/help/search/?query={search_term_string}"}},"publisher":{"@id":"https://www.text.com/#organization"},"url":"https://www.helpdesk.com/"},{"@id":"https://www.helpdesk.com/#software","@type":"WebApplication","aggregateRating":{"@id":"https://www.helpdesk.com/#rating","@type":"AggregateRating","bestRating":"5","ratingCount":"57","ratingValue":"4.6","reviewCount":"57","worstRating":"1"},"applicationCategory":"BusinessApplication","applicationSubCategory":"Help Desk Software","brand":{"@id":"https://www.helpdesk.com/#brand","@type":"Brand","description":"AI-powered ticketing software for customer service teams, by Text, Inc.","logo":{"@type":"ImageObject","caption":"HelpDesk","height":24,"url":"https://www.helpdesk.com/helpdesk-logo.svg","width":131},"name":"HelpDesk","sameAs":["https://www.facebook.com/helpdesktool","https://www.linkedin.com/company/helpdeskcom","https://x.com/helpdeskcom"],"url":"https://www.helpdesk.com/"},"description":"AI-powered ticketing software for customer service teams. HelpDesk gathers messages from email, contact forms, and social media in one shared inbox, automates routine work with rules and AI, and helps agents resolve up to 10x more cases. Trusted by 13,000+ support experts worldwide.","featureList":["Shared inbox for email, contact forms, and social channels in one ticketing system","Automations and workflows for ticket routing, assignment, and SLA enforcement","AI features: ticket summaries, text enhancements, language detection, similar tickets, tag suggestions","Teams, custom views, and role-based access for collaborative support","Custom domains, reply addresses, email templates, and custom fields","Reports on ticket volume, response time, resolution time, and CSAT","Marketplace integrations with LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Jira, and more"],"image":{"@id":"https://www.helpdesk.com/#logo","@type":"ImageObject","caption":"HelpDesk","contentUrl":"https://www.helpdesk.com/og-image.jpg","height":630,"url":"https://www.helpdesk.com/og-image.jpg","width":1200},"name":"HelpDesk","offers":{"@id":"https://www.helpdesk.com/#offers","@type":"AggregateOffer","availability":"https://schema.org/InStock","category":"subscription","highPrice":59,"lowPrice":0,"offerCount":5,"offers":[{"@type":"Offer","availability":"https://schema.org/InStock","category":"free-trial","description":"14-day free trial of the HelpDesk Business plan, no credit card required.","eligibleDuration":{"@type":"QuantitativeValue","unitCode":"DAY","value":14},"name":"Free trial","price":0,"priceCurrency":"USD","url":"https://www.helpdesk.com/signup/"},{"@type":"Offer","availability":"https://schema.org/InStock","category":"subscription","description":"Team plan billed annually (save 15%). For growing teams with entry-level needs.","name":"Team (annual)","price":29,"priceCurrency":"USD","priceSpecification":{"@type":"UnitPriceSpecification","billingDuration":{"@type":"QuantitativeValue","unitCode":"MON","value":12},"price":29,"priceCurrency":"USD","referenceQuantity":{"@type":"QuantitativeValue","name":"per user / month","unitCode":"MON","value":1},"unitCode":"MON"},"url":"https://www.helpdesk.com/pricing/"},{"@type":"Offer","availability":"https://schema.org/InStock","category":"subscription","description":"Team plan billed monthly. For growing teams with entry-level needs.","name":"Team (monthly)","price":34,"priceCurrency":"USD","priceSpecification":{"@type":"UnitPriceSpecification","price":34,"priceCurrency":"USD","referenceQuantity":{"@type":"QuantitativeValue","name":"per user / month","unitCode":"MON","value":1},"unitCode":"MON"},"url":"https://www.helpdesk.com/pricing/"},{"@type":"Offer","availability":"https://schema.org/InStock","category":"subscription","description":"Business plan billed annually (save 15%). For businesses with multi-brand operations.","name":"Business (annual)","price":50,"priceCurrency":"USD","priceSpecification":{"@type":"UnitPriceSpecification","billingDuration":{"@type":"QuantitativeValue","unitCode":"MON","value":12},"price":50,"priceCurrency":"USD","referenceQuantity":{"@type":"QuantitativeValue","name":"per user / month","unitCode":"MON","value":1},"unitCode":"MON"},"url":"https://www.helpdesk.com/pricing/"},{"@type":"Offer","availability":"https://schema.org/InStock","category":"subscription","description":"Business plan billed monthly. For businesses with multi-brand operations.","name":"Business (monthly)","price":59,"priceCurrency":"USD","priceSpecification":{"@type":"UnitPriceSpecification","price":59,"priceCurrency":"USD","referenceQuantity":{"@type":"QuantitativeValue","name":"per user / month","unitCode":"MON","value":1},"unitCode":"MON"},"url":"https://www.helpdesk.com/pricing/"}],"priceCurrency":"USD","seller":{"@id":"https://www.text.com/#organization"},"url":"https://www.helpdesk.com/pricing/"},"operatingSystem":"Web Browser","provider":{"@id":"https://www.text.com/#organization"},"review":[{"@id":"https://www.helpdesk.com/#review-stephen-g","@type":"Review","author":{"@type":"Person","name":"Stephen G."},"publisher":{"@type":"Organization","name":"Capterra","url":"https://www.capterra.com/p/185973/HelpDesk/"},"reviewBody":"Helpdesk is very easy to get started with and is extremely affordable compared to other options.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-michael-k","@type":"Review","author":{"@type":"Person","name":"Michael K."},"publisher":{"@type":"Organization","name":"GetApp","url":"https://www.getapp.com/"},"reviewBody":"We can manage all support tickets from one place. It gives us the opportunity to be more organized.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-rahul-c","@type":"Review","author":{"@type":"Person","name":"Rahul C."},"publisher":{"@type":"Organization","name":"G2","url":"https://www.g2.com/products/helpdesk/reviews"},"reviewBody":"Resolve problems faster. Get real-time reports and insights. Ease for all users.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-jason","@type":"Review","author":{"@type":"Person","name":"Jason"},"publisher":{"@type":"Organization","name":"Software Advice","url":"https://www.softwareadvice.com/"},"reviewBody":"Integration and customization are very easy. You can be up and running in no time.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-anna-o","@type":"Review","author":{"@type":"Person","name":"Anna O."},"publisher":{"@type":"Organization","name":"GetApp","url":"https://www.getapp.com/"},"reviewBody":"You can create ticketing lists using defined filters or tags - it helps to manage tasks between teammates.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-reshu-j","@type":"Review","author":{"@type":"Person","name":"Reshu J."},"publisher":{"@type":"Organization","name":"G2","url":"https://www.g2.com/products/helpdesk/reviews"},"reviewBody":"It is suitable for all companies regardless of company size whether it is small or large.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-keegan-m","@type":"Review","author":{"@type":"Person","name":"Keegan M."},"publisher":{"@type":"Organization","name":"G2","url":"https://www.g2.com/products/helpdesk/reviews"},"reviewBody":"The most helpful features are the organizational tools, such as flagging tickets based on priority, dept etc... Tickets can also be assigned to individual users regardless of group and team.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"4","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-chase","@type":"Review","author":{"@type":"Person","name":"Chase"},"publisher":{"@type":"Organization","name":"Software Advice","url":"https://www.softwareadvice.com/"},"reviewBody":"Helpdesk is easy to use and straight forward. It includes automations for sending messages.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-maryna-n","@type":"Review","author":{"@type":"Person","name":"Maryna N."},"publisher":{"@type":"Organization","name":"Capterra","url":"https://www.capterra.com/p/185973/HelpDesk/"},"reviewBody":"We care about the individual approach to the customer, and HelpDesk supports us in this.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"},{"@id":"https://www.helpdesk.com/#review-adam-w","@type":"Review","author":{"@type":"Person","name":"Adam W."},"publisher":{"@type":"Organization","name":"Capterra","url":"https://www.capterra.com/p/185973/HelpDesk/"},"reviewBody":"Helpdesk does exactly what it says on the tin, no fuss! It's simple and clean interface makes dealing with tickets a breeze.","reviewRating":{"@type":"Rating","bestRating":"5","ratingValue":"5","worstRating":"1"},"url":"https://www.helpdesk.com/help-desk-reviews/"}],"sameAs":["https://www.wikidata.org/wiki/Q125939905","https://www.g2.com/products/helpdesk/reviews","https://www.capterra.com/p/185973/HelpDesk/"],"screenshot":"https://www.helpdesk.com/og-image.jpg","url":"https://www.helpdesk.com/"},{"@id":"https://www.helpdesk.com/#webpage","@type":"WebPage","about":{"@id":"https://www.text.com/#organization"},"description":"HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required.","inLanguage":"en","isPartOf":{"@id":"https://www.helpdesk.com/#website"},"mainEntity":{"@id":"https://www.helpdesk.com/#software"},"name":"HelpDesk® - The Best Help Desk Service \u0026 Ticketing Software","primaryImageOfPage":{"@id":"https://www.helpdesk.com/#logo"},"url":"https://www.helpdesk.com/"}]}
Web-Graph History
Authority over time
Every Common Crawl web-graph release since 2017, roughly quarterly. The domain series goes back to 2017; Common Crawl only began publishing the host-level graph in 2020, so host lines start there. Click a legend entry to show or hide that line. Flat lines are normal for established sites; watch for sustained rises or drops, which track real gains or losses in who links here.
A note on www: through the end of 2025 the source web graph merged www and non-www hostnames into the bare name, so one host line covers both. Starting in January 2026 the graph splits them into separate entries, which is why www can carry its own scores going forward.
Backlink Data
Backlink counts
Unique linking domains seen in Common Crawl's link graphs. This is a different dataset than the 0-100 authority scores above: these are raw counts, host-level for helpdesk.com and domain-level for helpdesk.com with all its subdomains combined. Common Crawl covers a large sample of the web, not all of it, so treat counts as comparable between sites rather than absolute totals.
63
Host Backlinks
686
Domain Backlinks
Backlink Data
Top backlinks in the domain graph
Common Crawl publishes two link graphs. The DOMAIN graph connects whole domains: every link from any page of one domain to any page of another. This table shows the highest-authority domains linking to helpdesk.com (including its subdomains), ranked by the linker's PageRank. The table shows the top 686; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.
Backlink Data
Top backlinks in the host graph
The HOST graph connects exact hostnames, so subdomains count separately. This table shows the highest-authority hosts linking to helpdesk.com specifically, ranked by the linker's PageRank. The table shows the top 63; the download carries the full stored list (up to 10,000 linkers) as JSON. Click a linker for its own site profile.