help.encharge.io

{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Verify Your Email Address and Domain Name","acceptedAnswer":{"@type":"Answer","text":"<p><strong>Encharge requires that you verify your email address or email in order to send emails.</strong> You can send emails from multiple email addresses as long as you verify each one of them.</p>\n<p>In this article:</p>\n<ul>\n<li><a href="#email-address">Verify your email address</a></li>\n<li><a href="#additional-email-addresses">Verify additional email addresses</a></li>\n<li><a href="#from-email-builders">Add email addresses from the Email Builders</a></li>\n<li><a href="#re-send-verification">Re-send the verification email</a></li>\n<li><a href="#delete-email">Delete email address</a></li>\n<li><a href="#domain">Verify your email domain</a></li>\n<li><a href="#cloudflare">Add DNS records in Cloudflare</a></li>\n</ul>\n<h2 id="commonquestionsquestions">* <a href="#questions">Common questions</a></h2>\n<h1 id="verifyyouremailaddress">Verify your email address</h1>\n<p>Upon signing up for Encharge, you will receive a verification email from <a href="/cdn-cgi/l/email-protection">[email protected]</a> with the subject line: "Action Required: Verify your email to use Encharge".  If you're not seeing this email, please check your Promotions tab and your Spam folder.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/e9315f4ea37f1800/9482852e-901b-49cf-8af3-c51ff9_72pyrb.png" alt="" /></p>\n<p>Click on the link in the email to verify your email address. You will be taken back to your Encharge account on the <a href="https://app.encharge.io/settings/email">Email Settings page</a> and your email address will show up as Verified. Note that you need to be logged in to see that page.</p>\n<p>Now you can send emails from that email address.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/ec691d731b2f3800/1a60b007-eccd-4a0d-8e16-cd71b9_6uk2hu.png" alt="" /></p>\n<p>Also, now you can </p>"}},{"@type":"Question","name":"Import People","acceptedAnswer":{"@type":"Answer","text":"<p>To import people into your Encharge account, follow the steps below.</p>\n<h2 id="1clickontheaddbuttonandthenimportspreadsheet">1. Click on the Add button and then Import Spreadsheet</h2>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/5cfdb451d0a74800/00134f5d-3838-4663-be61-1038c0_1s0kwnf.gif" alt="" /></p>\n<h2 id="2uploadacsvorexcelfilewiththepeopleyoudliketoimport">2. Upload a CSV or Excel file with the people you'd like to import.</h2>\n<p>Make sure there is a header row with a descriptive name for each column.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/4b3ed106f1bb4800/6fc310b0-2d22-439b-8c80-199535_aq88ty.gif" alt="" /></p>\n<p>If you're experiencing issues when importing, ensure that the date format is displayed correctly in your file. If you're importing from an Excel file, try to convert it to a CSV and ensure the dates are showing properly in the CSV file.</p>\n<p>Also, your import file must always contain a header row (including for example "Email", "Name", etc.), otherwise, the import process could break and import anonymous people.</p>\n<p>If the import was successful Encharge will find the headers in your table and the number of people found in the spreadsheet along with a preview of the first person.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d895203ddc134000/2b8f5811-c794-4f14-822f-0d3f24_2rrv8.png" alt="" /></p>\n<p>If the data looks correct, click on Continue. Otherwise, click Clear and re-import your spreadsheet.</p>\n<h2 id="3mapthefields">3. Map the fields</h2>\n<p>Next, map your spreadsheet's fields (on the left) to a corresponding Encharge field (on the right). Encharge doesn't match fields automatically, so make sure you map everything</p>"}},{"@type":"Question","name":"Create a New Broadcast","acceptedAnswer":{"@type":"Answer","text":"<p>Note that you need to <a href="//help.encharge.io/article/226-verify-your-email-address-and-domain-name">verify your email address</a> before you can send a broadcast.</p>\n<p>To create a new Broadcast, go to the <a href="https://app.encharge.io/broadcasts">Broadcasts page</a>, click on the blue plus (+) button at the bottom left, and select "Add Broadcast".</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/3b0678872153be00/72a36921-dca6-4f9a-b410-b2cae8_1wnp45y.png" alt="" /></p>\n<p>Enter the name of the Broadcast in the pop-up field and click on Confirm. Note that you can rename the Broadcast in the future.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/18bb143fc9ada600/9a5ecfc2-8882-4436-ba3e-cfc199_1ijlj2y.png" alt="" /></p>\n<p>Creating a Broadcast consists of four steps:</p>\n<ol>\n<li><strong>Audience</strong> – Selecting the audience of the Broadcast.</li>\n<li><strong>Email –</strong> Selecting the Email of the Broadcast.</li>\n<li><strong>A/B Test –</strong> A/B testing the Broadcast (optional)</li>\n</ol>\n<h2 id="4reviewnbspreviewingandsendingthebroadcast">4. <strong>Review</strong> – Reviewing and sending the Broadcast.</h2>\n<h1 id="1audience">1. Audience</h1>\n<p>The first step of creating a Broadcast is to select its audience – the people that will receive the email.</p>\n<p>You can select All People or people that are currently in one of your <a href="//help.encharge.io/article/87-what-are-segments">Segments</a>.</p>\n<h2 id="onceyouredoneselectingyouraudienceclickoncontinuetoemail">Once you're done selecting your audience, click on "Continue to Email".</h2>\n<h1 id="2email">2. Email</h1>\n<p>There are 3 options available for you to choose from. You can either create a brand new email using the Drag-and-Drop editor or the Simple editor or start off by using one of your existing emai</p>"}},{"@type":"Question","name":"Create a New Email","acceptedAnswer":{"@type":"Answer","text":"<p>There are three locations in Encharge that you can create a new email from:</p>\n<ul>\n<li>The Emails page.</li>\n<li>From the Send Email Action Step in a Flow.</li>\n</ul>\n<h2 id="andwhencreatingabroadcast">* And when creating a Broadcast</h2>\n<h1 id="createanewemailfromtheemailspage">Create a new email from the Emails Page</h1>\n<p>Think of the <a href="https://app.encharge.io/emails">Emails page</a> as the email manager of Encharge.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/9cc2dece88bed000/08d75ed1-7cc1-4b66-a0df-e42ac4_1lxse9x.png" alt="" /></p>\n<p>To create a new email click on the blue plus button at the bottom left. You will be prompted to choose between adding an email with the Drag and Drop editor or the Simple editor. Both types of emails can be used in Flows and Broadcasts.</p>\n<h2 id="httpsstoragecrispchatusershelpdeskwebsite1d6b52099b7f3f0076871433a2ee4a80a0db801965_1rlmgpnpng"><img src="https://storage.crisp.chat/users/helpdesk/website/1d6b52099b7f3f00/76871433-a2ee-4a80-a0db-801965_1rlmgpn.png" alt="" /></h2>\n<h1 id="createanewemailfromthesendemailstep">Create a new email from the Send Email step</h1>\n<p>When you're in a Flow, you can create a new email straight from the Send Email step. No need to go to the Emails page.</p>\n<h2 id="httpsstoragecrispchatusershelpdeskwebsite82dbac99212a50092c1e9d95f9041d799953c7029_nthvpnpng"><img src="https://storage.crisp.chat/users/helpdesk/website/82dbac99212a500/92c1e9d9-5f90-41d7-9995-3c7029_nthvpn.png" alt="" /></h2>\n<h1 id="createanewemailwhencreatingabroadcast">Create a new email when creating a Broadcast</h1>\n<p>Similarly, when you're creating a new Broadcast you get the option to create a new email. No need to go to the Emails page.</p>\n<h2 id="httpsstoragecrispchatusershelpdeskwebsite412ce40f4fbf540081cdca3bcb234ec2849b9b3881_3cz7vpng"><img src="https://storage.crisp.chat/users/helpdesk/website/412ce40f4fbf5400/81cdca3b-cb23-4ec2-849b-9b3881_3cz7v.png" alt="" /></h2>\n<h1 id="buildanemailwiththedraganddropemailbuilder">Build an email with the Drag and Drop email builder</h1>\n<p>Regardless of where you create the email, you will build your email by using one of </p>"}},{"@type":"Question","name":"HubSpot Integration Overview","acceptedAnswer":{"@type":"Answer","text":"<p>★ HubSpot integration is only available on the Premium plan.</p>\n<p>${frame}<a href="https://www.youtube.com/embed/1Ddd_wk8QEw?si=QKjgN6RaF8TvYGaN"></a></p>\n<p>With this integration, you can create a seamless customer experience between HubSpot and other marketing tools within Encharge.</p>\n<ul>\n<li>Create Deals in HubSpot based on activity in Encharge and other apps in your marketing stack.</li>\n<li>Bring HubSpot Contact data in Encharge to create precise segments.</li>\n<li>Trigger a customer experience in Encharge when a relevant Contact is created in HubSpot.</li>\n<li>Move HubSpot Deals through a sales pipeline based on activity in Encharge and other apps in your marketing stack.</li>\n<li>Create records in HubSpot as a part of your flows.</li>\n</ul>\n<p>Check out <a href="//help.encharge.io/article/377-hubspot-two-way-sync-integration">our HubSpot marketing page</a> to learn more about the HubSpot integration.</p>\n<p><a href="//help.encharge.io/article/67-connect-hubspot-to-encharge">Learn how to connect Encharge and HubSpot</a>.</p>\n<p>The integration offers 3 main features. To learn more about each feature and how to use it, please check the respective help doc page:</p>\n<ul>\n<li><a href="//help.encharge.io/article/377-hubspot-two-way-sync-integration">Two-way sync between Encharge and HubSpot</a> - a bi-directional sync of contacts and company data.</li>\n<li><a href="//help.encharge.io/article/223-hubspot-flow-steps">Flow steps</a> - 13 different triggers, actions, and filter steps to automate your HubSpot processes.</li>\n<li>[Encharge email activity in HubSpot](//help.encharge.io/article/390-encharge-email-activity-in-hu</li>\n</ul>"}},{"@type":"Question","name":"Create a New Flow","acceptedAnswer":{"@type":"Answer","text":"<p>To create your first Flow go to the Flows page and click the Add button on the bottom left:</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/1a7db252a39c4600/fa9b358a-4051-43a5-aaa2-714453_3c6i1l.gif" alt="" /></p>\n<p>In the drawer, you will be asked to select one of the pre-populated best-practice Flow templates or Start blank.</p>\n<p>Select on Start blank to start with a new Flow from scratch.</p>\n<p>If you create a new Flow while you're inside one of the folders, for convenience the Flow will be added to that folder automatically.</p>"}}]}