getmaple.ca

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Get an online diagnosis, free prescription delivery, and more.","potentialAction":[{"@type":"ReadAction","target":["https://www.getmaple.ca/"]}],"datePublished":"2020-08-31T13:17:46","dateModified":"2026-06-22T18:17:46","about":{"@id":"https://www.getmaple.ca/#organization"},"primaryImageOfPage":{"@id":"https://www.getmaple.ca/#primaryimage"},"image":{"@id":"https://www.getmaple.ca/#primaryimage"},"thumbnailUrl":"https://www.getmaple.ca/uploads/2026/05/Feature-Graphic-EN.jpg","breadcrumb":{"@id":"https://www.getmaple.ca/#breadcrumb"}},{"@type":"FAQPage","@id":"https://www.getmaple.ca/#faqpage","mainEntity":[{"@type":"Question","name":"What types of doctors and specialists are available on Maple?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">We connect you with a trusted network of Canadian-licensed online doctors, nurse practitioners and paramedical specialists.&nbsp;</p><p data-rich=\"p\">These are the same reliable healthcare professionals you&rsquo;d encounter in person. Our network undergoes a rigorous selection process to ensure you get dependable care.</p>"}},{"@type":"Question","name":"What should I expect from my online visit?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Before you start:</p><ul data-rich=\"ul\">\n<li data-rich=\"li\"><a data-rich=\"a\" href=\"https://www.getmaple.ca/for-you-family/how-it-works/\">See how a consultation works</a> or browse common questions and topics on our <a data-rich=\"a\" href=\"https://helpdesk.getmaple.ca/en/\">patient Helpdesk</a>.</li>\n\n\n\n<li data-rich=\"li\">Make sure your account information is accurate and up to date:\n<ul data-rich=\"ul\">\n<li data-rich=\"li\">Your province of residence is accurate.</li>\n\n\n\n<li data-rich=\"li\">Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.</li>\n</ul>\n</li>\n\n\n\n<li data-rich=\"li\">For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs and clinics for any tests ordered through lab requisitions.</li>\n</ul><p data-rich=\"p\">When you&rsquo;re ready to speak to a practitioner, make sure you:</p><ul data-rich=\"ul\">\n<li data-rich=\"li\">Are in a private space with good internet connection</li>\n\n\n\n<li data-rich=\"li\">Have your health card ready</li>\n\n\n\n<li data-rich=\"li\">Have uploaded your any supporting documents, like photos of your medication or lab results to review</li>\n\n\n\n<li data-rich=\"li\">Set your notification preferences in your account settings</li>\n</ul><p data-rich=\"p\">After you click &ldquo;Get care&rdquo;:</p><ul data-rich=\"ul\">\n<li data-rich=\"li\">Be specific about what you need so practitioners can understand how to help you online</li>\n\n\n\n<li data-rich=\"li\">If you're hoping for a particular outcome&mdash;like a specific prescription or doctor's note&mdash;mention it upfront</li>\n\n\n\n<li data-rich=\"li\">Don't worry if you don't know everything in advance (like the exact medication name). Just share what you can</li>\n\n\n\n<li data-rich=\"li\">Remember that all medical decisions are at the practitioner's discretion, just like in-person visits</li>\n</ul><p data-rich=\"p\">Need help? Please<a data-rich=\"a\" href=\"https://www.getmaple.ca/contact-us/\"> reach out to our Customer Support Team</a> or <a data-rich=\"a\" href=\"https://helpdesk.getmaple.ca/en/\">visit our Help Desk</a>.</p>"}},{"@type":"Question","name":"What can I use Maple for?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Use Maple for common health concerns you&rsquo;d take to a walk-in clinic&mdash;things like colds, stomach issues, UTIs, strep throat and more.</p><p data-rich=\"p\">Depending on your province and plan, you can also see a specialist like a dermatologist, endocrinologist or mental health physician, without a referral.</p><p data-rich=\"p\">While doctors and nurse practitioners can treat many conditions online, some requests aren't suitable for virtual care. If your practitioner thinks you need in-person care, they&rsquo;ll let you know and help you figure out what&rsquo;s next.</p>"}},{"@type":"Question","name":"When should I not use Maple?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Don&rsquo;t use Maple in the case of a medical emergency. If you're experiencing a medical emergency (like trouble breathing), you should call 911 or head to the nearest ER.</p><p data-rich=\"p\">There are also some non-urgent requests where our doctors and nurse practitioners might not be able to help online, like requests for controlled medications or disability form completion. <a data-rich=\"a\" href=\"https://www.getmaple.ca/for-you-family/conditions/\">Learn more</a>.</p>"}},{"@type":"Question","name":"What does a Maple membership include?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Your Maple membership covers virtual care for you, your spouse and your dependents under the age of 18 in your household.</p><p data-rich=\"p\">Your membership includes:</p><ul data-rich=\"ul\">\n<li data-rich=\"li\"><strong data-rich=\"strong\">Access to daily visits:</strong> One daily visit with an online doctor for each family member in your household.&nbsp;</li>\n\n\n\n<li data-rich=\"li\"><strong data-rich=\"strong\">Paediatric care:</strong> Complimentary paediatric primary care visits.</li>\n\n\n\n<li data-rich=\"li\"><strong data-rich=\"strong\">Personal Health Check-Ins:</strong> Personalized proactive care screenings and recommendations to help you stay on track.</li>\n\n\n\n<li data-rich=\"li\"><strong data-rich=\"strong\">iCBT courses: </strong>Internet-based cognitive behavioural therapy self-assessment tools and courses.</li>\n\n\n\n<li data-rich=\"li\"><strong data-rich=\"strong\">Access to specialists in eligible provinces: </strong>See a specialist in days, not months. No referral needed.</li>\n</ul>"}},{"@type":"Question","name":"What happens if I exceed my allotted visit per day?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">There is a limit of one visit per patient per day. Once you&rsquo;ve completed your daily visit, you won&rsquo;t be able to request another one until the following day.</p>"}},{"@type":"Question","name":"What type of payment do you accept?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">We accept all major credit cards, including AMEX cards, as well as Google and Apple Pay.</p>"}},{"@type":"Question","name":"How does Maple ensure the security and confidentiality of patient information?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Your privacy matters. We take it seriously.</p><p data-rich=\"p\">We follow strict privacy and healthcare laws in Canada&mdash;like PIPEDA and PHIPA&mdash;to keep your personal and health information completely private and protected.</p><p data-rich=\"p\">When you use Maple, your session is secured by strong infrastructure and data policies. You stay in control of your personal health information, medical records, and test results at all times.</p><p data-rich=\"p\">We keep our approach sharp by working with leading experts and reviewing our policies regularly. Bottom line: your information is safe with us.</p>"}},{"@type":"Question","name":"Can people access Maple from outside Canada?","acceptedAnswer":{"@type":"Answer","text":"<p data-rich=\"p\">Yes. You can access Maple from anywhere in the world&mdash;whether you're traveling within Canada or abroad.</p><p data-rich=\"p\">Keep in mind: Prescriptions, sick notes, and lab work are issued at a practitioner's discretion and can only be provided when you're physically located in Canada.</p>"}}]}]}