Customer Support Contact Center Software

SMB Support Lead

Forum Search

Dominant · SE Outbound Links ρ=0.582

AI recommendation signal analysis across 73 domains for the SMB Support Lead persona in Customer Support Contact Center Software.

Link authority data (PageRank, harmonic centrality) comes from the Common Crawl web graph.

Download this report (.xlsx)

73Domains Tracked

21.1MReddit Posts

50KWikipedia Articles

4.7MOpen Web Matches

SMB Support Lead_persona.report

DomainScore

reddit.com

67.0

g2.com

19.5

facebook.com

17.5

quora.com

8.2

community.spiceworks.com

5.2

Domains rankedn = 25

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About This Report

How to use this page

Persona view: this page is scoped to this persona's queries alone.

Use Case

Hear unfiltered customers

Forum results are where real buyers compare, complain, and recommend with no marketing filter. Find the communities that own your topics, the threads worth joining, and the objections your content should be answering.

How It's Calculated

Where the numbers come from

Google's forum results for this industry's queries, aggregated two ways: by domain (rank-weighted score plus appearance counts) and by exact URL (appearance count, ties broken by average rank).

Overview

What's on this page

Domain charts and the complete result list.

Search Data

Forum Search

How often each domain appeared in Google's Forum Search results for SMB Support Lead queries. Score is a rank-weighted sum (higher-ranked appearances count for more); count and % are plain appearance tallies.

By Appearance Count

All Results

Every result for SMB Support Lead's Forum Search queries, ranked by how many times each exact URL appeared (ties broken by average rank position, so appearing higher up wins). Title and URL links open in a new tab.

Title	URL	Appearances	Domain PR	Domain HC	Host PR	Host HC

Best customer support tool with multi-channel support?	https://www.reddit.com/r/smallbusiness/comments/1lv19c5/best_customer_support_tool_with_multichannel/	42	72	97	64	96
What's the best contact center software for small business?	https://www.g2.com/discussions/what-s-the-best-contact-center-software-for-small-business	42	59	97	29	95
What is the best software for small business customer ...	https://www.justanswer.com/software/qn9bp-best-software-small-business-customer.html	37	31	96	8	94
What software is best for tracking client information and ...	https://www.facebook.com/groups/lowvoltagenation/posts/4040605572895908/	34	96	99	78	97
What's the best CRM software for a small business?	https://pixenate.com/t/whats-the-best-crm-software-for-a-small-business/1562	32	11	95	11	94
What tools are needed for small business management ...	https://www.facebook.com/groups/418729424970229/posts/3300090503500759/	30	96	99	78	97
What is the best CRM for small businesses to manage ...	https://www.quora.com/What-is-the-best-CRM-for-small-businesses-to-manage-leads-and-sales-effectively	27	58	97	32	95
Best CRM Program for a Small Business	https://community.spiceworks.com/t/best-crm-program-for-a-small-business/567879	27	48	97	30	95
Where can I find free CRM software for my small business?	https://beginrescueend.com/t/where-can-i-find-free-crm-software-for-my-small-business/2036	27	27	96	22	95
It takes 3 minutes to help a small business thrive.	https://www.linkedin.com/posts/amandanat_it-takes-3-minutes-to-help-a-small-business-activity-7303444291236810752-CLqi	27	90	98	73	97
What's the meaning of help desk software? What are ...	https://www.quora.com/Whats-the-meaning-of-help-desk-software-What-are-the-top-ranked-help-desk-softwares-for-a-small-business	18	58	97	32	95
What is the best helpdesk software for a small team?	https://www.reddit.com/r/sysadmin/comments/1f39z7g/what_is_the_best_helpdesk_software_for_a_small/	15	72	97	64	96
What is the best ticketing system for a small IT company?	https://www.facebook.com/groups/lowvoltagenation/posts/3871247786498355/	15	96	99	78	97
How to set up teams as a help desk	https://learn.microsoft.com/en-us/answers/questions/2140758/how-to-set-up-teams-as-a-help-desk	13	80	97	62	96
Which Help Desk Tools Actually Work for Small Business IT ...	https://www.g2.com/discussions/which-help-desk-tools-actually-work-for-small-business-it-teams	12	59	97	29	95
What are some great options for helpdesk ticketing systems ...	https://community.spiceworks.com/t/what-are-some-great-options-for-helpdesk-ticketing-systems-for-a-2-person-it-team/1166123	11	48	97	30	95
Best customer communication management software for ...	https://www.g2.com/discussions/best-customer-communication-management-software-for-small-business	10	59	97	29	95
What are the best customer support software (knowledge ...	https://www.quora.com/What-are-the-best-customer-support-software-knowledge-base-or-live-chat-for-a-small-business	7	58	97	32	95
What's the best remote support software for small businesses?	https://ditchnet.org/t/whats-the-best-remote-support-software-for-small-businesses/1603	7	20	95	16	95
Support software for supporting small businesses	https://community.spiceworks.com/t/support-software-for-supporting-small-businesses/766966	7	48	97	30	95
How to contact Google my Business Customer Support ...	https://support.google.com/business/thread/286826060/how-to-contact-google-my-business-customer-support-team?hl=en	7	99	99	79	97
What's the Best Customer Success Software for Small Tech ...	https://www.g2.com/discussions/what-s-the-best-customer-success-software-for-small-tech-startups	7	59	97	29	95
Best ERP Software for Small Businesses in 2025 ? What to ...	https://forums.smallbusinesscomputing.com/printthread.php?t=14121&pp=15&page=1	6	25	95	1	94
Simple software for small service businesses to manage ...	https://www.facebook.com/groups/2815042615255352/posts/26836970792635865/	5	96	99	78	97
Small Business Ticketing System - Epicor ERP 10	https://www.epiusers.help/t/small-business-ticketing-system/106801	5	14	96	0	94
How many help desk associates per 100 employees ...	https://www.gartner.com/peer-community/post/helpdesk-question-how-many-help-desk-associates-per-100-employees-contractors-does-everyone-have-also-what-is-the-average-number-of-open-tickets-you-have-at-any-given-moment-just-asking-as-i-think-i-have-too-many-of-both	5	61	97	24	95
What is your favorite Help Desk Software and why?	https://www.peerspot.com/questions/what-is-your-favorite-help-desk-software-and-why	5	32	95	2	94
My shortlist of the only TAX PREP software firms should use.	https://www.linkedin.com/posts/jstaats_my-shortlist-of-the-only-tax-prep-software-activity-7315389603966787584-5LJA	5	90	98	73	97
Popular IT Ticketing Systems for Companies of All Sizes	https://www.linkedin.com/posts/mohamed-elshemi_there-are-special-systems-and-software-designed-activity-7383905745752465408-mSp1	5	90	98	73	97
CapabilityAccessManager is devouring my hard drive	https://learn.microsoft.com/en-us/answers/questions/5815087/capabilityaccessmanager-is-devouring-my-hard-drive	5	80	97	62	96
Best Digital Payment Software for Small Businesses?	https://www.techrepublic.com/forums/discussions/best-digital-payment-software-for-small-businesses/	5	54	97	10	94
Best Small Business Bookkeeping … \| CPA Exam Forum	https://forum.another71.com/forum/welcome-cpa-exam-forum/ot-off-topic/topic/best-small-business-bookkeeping-software/	5	9	95	1	94
Payroll software for small and medium sized businesses	https://myimanetwork.imanet.org/discussion/payroll-software-for-small-and-medium-sized-businesses	5	31	96	4	94
Helpdesk System - Proposal Considerations	https://yo.asmbly.org/t/helpdesk-system/12331	5	-	-	5	94
Suggestions about ECommerce Helpdesk solutions	https://www.reddit.com/r/ecommerce/comments/1fvsmmz/suggestions_about_ecommerce_helpdesk_solutions/	4	72	97	64	96
What software helps organize e-commerce customer ...	https://www.quora.com/What-software-helps-organize-e-commerce-customer-service	4	58	97	32	95
What customer support tools work best?	https://www.facebook.com/groups/639779065724911/posts/788048590897957/	4	96	99	78	97
What's the Best Customer Support Software for Tech ...	https://www.g2.com/discussions/what-s-the-best-customer-support-software-for-tech-startups	4	59	97	29	95
Which Live Chat Software Is Best for E-commerce Teams?	https://www.g2.com/discussions/which-live-chat-software-is-best-for-e-commerce-teams	4	59	97	29	95
Which customer support system integrates best with an ...	https://community.shopify.com/t/which-customer-support-system-integrates-best-with-an-online-store/66927	4	82	97	35	95
Customer Support Software - Ecommerce forum at ...	https://www.webmasterworld.com/ecommerce/4429.htm	4	33	96	5	94
TikTok E-Commerce Customer Service on Telegram	https://www.justanswer.com/software/uatvt-ecommerce-customer-service-telegram-tiktok-scam.html	4	31	96	8	94
Why aren't e-commerce brands using AI voice agents for ...	https://www.linkedin.com/posts/matthew-cohn-4495a0196_e-commerce-customer-support-is-probably-one-activity-7396461963565977600-4g1m	4	90	98	73	97
What tools handle ecom customer support beyond ...	https://www.facebook.com/groups/383744966213394/posts/1640857087168836/	4	96	99	78	97
Customer support software	https://www.ukbusinessforums.co.uk/threads/customer-support-software.214720/latest	4	23	95	7	94
best helpdesk software for a tiny it team that is barely ...	https://www.reddit.com/r/sysadmin/comments/1pn3omb/best_helpdesk_software_for_a_tiny_it_team_that_is/	3	72	97	64	96
Best Customer Success Platform for Growing Software ...	https://www.g2.com/discussions/best-customer-success-platform-for-growing-software-companies	3	59	97	29	95
Best Software for Handling IT Service Tickets - Help Desk	https://www.g2.com/discussions/best-software-for-handling-it-service-tickets	3	59	97	29	95
Systeme.io white label tech support responsibility	https://www.facebook.com/groups/251145835476950/posts/1974723423119174/	3	96	99	78	97
What are some effective tools for providing online customer ...	https://www.quora.com/What-are-some-effective-tools-for-providing-online-customer-support	3	58	97	32	95
How to scale customer support without more headcount	https://www.linkedin.com/posts/ericeharrington_ai-customer-service-software-teamsupport-activity-7365811459068538880-GxQe	3	90	98	73	97
Will demand for QA grow with AI? - Discussions - The Club	https://club.ministryoftesting.com/t/will-demand-for-qa-grow-with-ai/68636	3	27	95	12	94
Software for managing team tasks and schedules in a ...	https://www.techrepublic.com/forums/discussions/software-for-managing-team-tasks-and-schedules-in-a-small-business/	3	54	97	10	94
How to 'manage' growing a small SW app business? What ...	https://www.quora.com/How-do-I-manage-growing-a-small-SW-app-business-What-CRM-and-support-apps-should-I-use-for-a-software-company-We-have-Slack-Zendesk-and-G-Suite-I-am-scared-of-too-many-tools-and-apps-and-filling-out-the-notes	3	58	97	32	95
Is Ubiquity Talk a reasonable solution for a small office?	https://community.spiceworks.com/t/is-ubiquity-talk-a-reasonable-solution-for-a-small-office/944149	3	48	97	30	95
Trying to purchase Grow your own Pharmacy bk & 5 digital ...	https://www.justanswer.com/software/lf6vg-trying-purchase-grow-own-pharmacy-bk-digital.html	3	31	96	8	94
Which is the best free tool for asset management and ...	https://community.spiceworks.com/t/which-is-the-best-free-tool-for-asset-management-and-ticketing-systems/1248044	3	48	97	30	95
Is Microsoft Teams Free? Expert Q&A for Small Groups	https://www.justanswer.com/software/tismg-microsoft-teams-free-video-discussion-group.html	3	31	96	8	94
Growing from Tech support role to a Development ...	https://www.careervillage.org/questions/954424/growing-from-tech-support-role-to-a-development-role-choices	3	41	96	9	94
[EVIDENCE] Support admits Phone (2) hardware is ...	https://nothing.community/en/d/54881-evidence-support-admits-phone-2-hardware-is-capable-of-android-17	3	19	95	14	95
What's the best CRM for an early stage, bootstrapped ...	https://www.reddit.com/r/CRM/comments/1ncf59q/whats_the_best_crm_for_an_early_stage/	2	72	97	64	96
Cheap helpdesk software recommendations needed	https://www.facebook.com/groups/sydneystartups/posts/9872041286170396/	2	96	99	78	97
Software company growing too fast	https://www.facebook.com/groups/2815042615255352/posts/25706424055690550/	2	96	99	78	97
What are the best help desk tools for SaaS companies?	https://www.g2.com/discussions/what-are-the-best-help-desk-tools-for-saas-companies	2	59	97	29	95
What is the best CRM for a startup/business?	https://www.quora.com/What-is-the-best-CRM-for-a-startup-business	2	58	97	32	95
Comparison of zendesk and freshdesk tools for customer ...	https://www.facebook.com/groups/639779065724911/posts/811729978529818/	2	96	99	78	97
Would you recommend Desk, Zendesk, or something else ...	https://www.quora.com/Would-you-recommend-Desk-Zendesk-or-something-else-to-manage-customer-service-for-a-young-startup	2	58	97	32	95
Top POS Software Development Companies	https://support.amara.org/support/discussions/topics/331488	2	32	96	8	94
How Successful are new Bioinformatics Software ...	https://www.biostars.org/p/185509/	2	24	96	1	94
What support desk / help desk platforms do you use?	https://www.facebook.com/groups/sydneystartups/posts/6320072194700674/	2	96	99	78	97
Is the Zendesk company a good product for web startups to ...	https://www.techjockey.com/question/14902/is-the-zendesk-company-a-good-product-for-web-startups-to-use?srsltid=AfmBOoq-kKOO5AVXM-HbcqsFPKUjUkbt9fsmNpgYr3StyppoQmXauMgG	2	21	95	1	94
AI Agents Surpass $100M ARR, Market to Double	https://www.linkedin.com/posts/mcarrelli_ai-agents-are-turning-into-revenue-machines-activity-7353958030763298816-vLwr	2	90	98	73	97
germany #Junior #IT #Administrator / IT Student (Part-Time ...	https://www.facebook.com/groups/212749808907033/posts/3368016603380322/	2	96	99	78	97
What's the best HR software for startups? - Benchmark Forum	https://forum.benchmarkreviews.com/t/what-s-the-best-hr-software-for-startups/1354	2	-	-	0	94
What are the best options for a small employer (<500 ...	https://www.justanswer.com/software/gbk22-best-options-small-employer-500.html	2	31	96	8	94
Pick any business, and List various issues that they are ...	https://www.coursehero.com/tutors-problems/Business-Other/65388062-Pick-any-business-and-List-various-issues-that-they-are-facing-but/	2	45	97	6	94
Many companies today still emphasize tickets per hour as ...	https://www.linkedin.com/posts/a-bruce-wagner_many-companies-today-still-emphasize-tickets-activity-7349101250790989824-e8Jl	2	90	98	73	97
Startup Items- slow startup performance - Microsoft Q&A	https://learn.microsoft.com/en-us/answers/questions/2415925/startup-items-slow-startup-performance	2	80	97	62	96
Bookkeeping and FP&A/Budgeting software for a small company	https://myimanetwork.imanet.org/discussion/bookkeeping-and-fpabudgeting-software-for-a-small-company-1	2	31	96	4	94
Top 10 AI Software Companies in 2026 for Enterprise Buyers	https://windowsforum.com/threads/top-10-ai-software-companies-in-2026-for-enterprise-buyers.394472/	2	25	96	20	95
What are tips for starting in IT Help Desk?	https://www.careervillage.org/questions/732053/what-are-tips-for-starting-in-it-help-desk	2	41	96	9	94
Top IT Companies for Startups and Enterprises	https://windowsforum.com/threads/top-it-companies-for-startups-and-enterprises-the-ultimate-guide-2025.366556/	2	25	96	20	95
What are some of the best marketing automation software ...	https://www.techjockey.com/question/10283/what-are-some-of-the-best-marketing-automation-software-for-small-companies?srsltid=AfmBOooN15Eoo7D21mOTiVrlsFwiuEcerAXuqEj_B80ra-3Hub-6fBDg	2	21	95	1	94
Advice For Testing In A Startup - Archive - The Club	https://club.ministryoftesting.com/t/advice-for-testing-in-a-startup/13550	2	27	95	12	94
Nate Matherson - 40 of the Best Startup Tools!	https://www.linkedin.com/posts/natematherson_40-of-the-best-startup-tools-this-is-activity-7298024758925746178-A8l0	2	90	98	73	97
Customer support platform : r/SaaS	https://www.reddit.com/r/SaaS/comments/1r2k1rt/customer_support_platform/	1	72	97	64	96
Chatwoot: Open-source customer support platform ...	https://www.facebook.com/groups/techtitansgroup/posts/1662324121761566/	1	96	99	78	97
Help Desk Software recomendations	https://www.technibble.com/forums/threads/help-desk-software-recomendations.94691/	1	22	96	0	93
Which AI customer support platform has the best self ...	https://www.g2.com/discussions/which-ai-customer-support-platform-has-the-best-self-service-options	1	59	97	29	95
Having issues with building a customer support AI ...	https://community.openai.com/t/having-issues-with-building-a-customer-support-ai-with-openai-need-help-to-deploy-production/1377925	1	64	97	31	95
What is the best customer support platform you have used?	https://www.quora.com/What-is-the-best-customer-support-platform-you-have-used	1	58	97	32	95
Why use self-service help desk ticket system?	https://www.facebook.com/groups/it.humor.and.memes/posts/8217270881631957/	1	96	99	78	97
Would a Web3-native customer support platform help ...	https://forum.polkadot.network/t/would-a-web3-native-customer-support-platform-help-polkadot-projects/14642	1	-	-	13	95
100% free IT Help Desk software - IT & Tech Careers	https://community.spiceworks.com/t/100-free-it-help-desk-software/962637	1	48	97	30	95
Learning about Freshdesk for IT support and help desk ...	https://www.facebook.com/groups/639779065724911/posts/976445108724970/	1	96	99	78	97
Does Microsoft have any apps that are a ticketing system or ...	https://learn.microsoft.com/en-us/answers/questions/5274638/does-microsoft-have-any-apps-that-are-a-ticketing	1	80	97	62	96
Contact OPA: Get Customer Support Number \| FAQ	https://www.justanswer.com/computer/pr8c5-give-customer-supports-number-opa.html	1	31	96	8	94
Best Help Desk Software	https://forums.techsoup.org/t/best-help-desk-software/116	1	44	97	9	95
Marty Kausas - Pylon started as support platform.	https://www.linkedin.com/posts/martykausas_how-coalesce-transformed-account-management-activity-7323383138448015362-uo_V	1	90	98	73	97
Get Started - Help Desk Software by Vision Helpdesk	https://support.k7computing.com/index.php?/solutions/categories/Get-Started/32	1	-	-	7	95
[Solved] A cloud-based customer service platform handles ...	https://www.coursehero.com/tutors-problems/Computer-Science/82553642-A-cloud-based-customer-service-platform-handles-thousands-of/	1	45	97	6	94