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Industry Report

Customer Support Contact Center Software

Knowledge Graph Entities
Dominant · Common Crawl ρ=0.398

AI recommendation signal analysis across 710 domains and 11 buyer personas in Customer Support Contact Center Software, led by zendesk.com as the most LLM-recommended domain.

710Domains Tracked
11Buyer Personas
knowledge_graph_entities.report
EntityScore
Cloudflare
60.0
IBM
51.2
Tidio
49.3
Klaviyo
45.6
Q129793
43.1
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About This Report

How to use this page

Industry view: this page aggregates every persona's data for the whole industry, plus industry-wide queries. Pick a persona from the sidebar to narrow the lens to one segment.
Use Case

Check your knowledge-graph footprint

Wikidata is the structured knowledge graph behind Wikipedia, search engines, and many AI systems. If the graph does not know a brand, machines have less to anchor an answer on. See which entities carry this segment's topics and brands, and whether its top domains have an entity at all.

How It's Calculated

Where the numbers come from

We scan every Wikidata entity record (labels, descriptions, property values) for this segment's topic phrases and brand hostnames. Entity records are short structured data, so counts run far smaller than article text. Coverage checks which entities claim each domain as an official website.

Overview

What's on this page

Top-entity charts, the full entity table, and a knowledge-graph coverage check for this segment's most LLM-recommended domains.

Segment Totals

Knowledge graph at a glance

How much of the Wikidata knowledge graph touches Customer Support Contact Center Software across all personas. Entity records are short structured data (labels, descriptions, property values), so these counts run far smaller than Wikipedia article text; what matters is which entities show up, not raw volume.

60K
Entities With Topic Matches
7,552
Entities Mentioning Brands
60K
Topic Phrase Matches
8,359
Brand Mentions
Top Domains

Knowledge graph coverage

Whether a Wikidata entity claims each of this segment's most LLM-recommended domains as its official website. A brand without an entity is invisible to systems that navigate the web through the knowledge graph.

18 of 25 top domains for Customer Support Contact Center Software have a knowledge-graph entity.

DomainKnowledge Graph EntityWikidata ID
zendesk.comZendeskQ15401349
genesys.comGenesysQ5532852
salesforce.comSalesforceQ941127
nice.comNice LtdQ2091479
intercom.comIntercomQ48965215
gorgias.comNot in the knowledge graph-
helpscout.comHelp ScoutQ29096441
five9.comFive9 Inc.Q105602379
freshworks.comFreshworksQ117782453
talkdesk.comNot in the knowledge graph-
freshdesk.comNot in the knowledge graph-
servicenow.comServiceNowQ7455653
front.comMathilde CollinQ108536698
kustomer.comKustomerQ105713843
twilio.comTwilioQ7858039
microsoft.comMicrosoft WindowsQ1406
hubspot.comHubSpotQ5926631
frontapp.comNot in the knowledge graph-
cisco.comCisco IOSQ753576
avaya.comAvayaQ212433
ringcentral.comRingCentralQ7334682
gladly.comNot in the knowledge graph-
gainsight.comNot in the knowledge graph-
zoho.comZoho Office SuiteQ1139115
intercom.ioNot in the knowledge graph-
Wikidata

Top knowledge-graph entities

The entity records where Customer Support Contact Center Software's brands and topics appear, aggregated across all personas. Brand Mentions is the more reliable single ranking here; broadly used phrases can surface large unrelated entities in the topic view. Blended merges the two on a log scale (brand mentions weighted higher, 0 to 100). Bars and entity names link to the record; entities with no label show their Wikidata ID. The table follows the selected view.


EntityBlendedBrand MentionsTopic Matches
Cloudflare60.0680
IBM51.2360
Tidio49.3105
Klaviyo45.6240
Q12979343.1200
WordPress.com41.0170
Tidio40.755
Microsoft40.1160
Microsoft Dynamics40.1160
Apple Inc.40.00107
Adobe Premiere Pro38.4140
Oracle CRM37.062
Zendesk36.644
Ameyo36.644
Imagicle34.743
Adobe Creative Cloud34.0100
Kareo, Inc.34.0100
Ford Motor Company33.9052
Oracle Fusion Applications33.561
Q20790232.690
Adobe Sign32.690
Spotify32.242
Notion32.242
HelpDesk31.533
Adobe31.180
Adobe Acrobat Reader DC31.180
Adobe After Effects29.570
Adobe Photoshop Lightroom29.570
Azure DevOps Server29.570
Q1869869029.570
Microsoft SQL Server27.660
Adobe for Business27.660
Brevo27.660
Contentsquare27.660
CallMiner25.631
Oracle HCM Cloud25.631
Solutionreach25.631
Text, Inc.25.631
Text25.631
SAP ERP25.450
Oracle Database25.450
doodle.com25.450
Q377265725.450
Media Creation Tool25.450
Data Analytics for Machine Learning25.450
LiveChat25.022
Comm100 Live Chat25.022
Knowmax25.022
GNUe DCL25.022
American Express24.7017
Q8068922.840
Zenoss22.840
Atlassian22.840
Adobe Flash Player22.840
Esri22.840
Oracle E-Business Suite22.840
Disease Ontology22.840
Epic22.840
Isuzu MU22.840
Phreesia Inc.22.840
Microsoft Lumia 640 XL22.840
Jotform22.840
Libertinus22.840
Fivetran22.840
Alvaria21.521
Fiserv21.521
Samanage21.521
Exstream21.521
Citrix Analytics21.521
Freshworks21.521
Lyro21.521
NeoWiki21.521
AI Assistant21.521
GW RhythmX21.521
krish567366 / Vision-Sphere21.521
DBS Bank19.709
Microsoft Windows19.630
Miranda Cosgrove19.630
JDeveloper19.630
Jakarta EE19.630
Adobe Audition19.630
PCMag19.630
BMW K 1200 LT19.630
Oracle SQL Developer19.630
SAP NetWeaver Business Intelligence19.630
Jonny Quest19.630
Government Technology19.630
Ledger19.630
Datalogix19.630
Kiraz Mevsimi19.630
IBM Bluemix19.630
Lightspeed19.630
Microsoft Lumia 64019.630
G219.630
InfraKit19.630
Oracle ERP Cloud19.630
Oracle Cloud Platform19.630
Sosnowiecki Rower Miejski19.630
La Lettre de la miniature19.630
emacs-gnuplot19.630
Q13415959519.630
Airbnb18.808
Mastercard18.808
call center17.807
Tesla16.606
French Wikipedia15.711
Ubuntu One15.711
Oracle Financial Services Software15.711
Genpact15.711
Cisco Unified Communications Manager15.711
Americans with Disabilities Act of 199015.711
Javadoc15.711
Sun Java Communications Suite15.711
Firstar Corporation15.711
Forefront Identity Manager15.711
Genesys15.711
RightNow Technologies15.711
TTEC15.711
Allegiance15.711
sway15.711
Help Scout15.711
Peek15.711
Crowd15.711
ReDoc15.711
GitHub Actions15.711
Oracle Advertising and Customer Experience15.711
Org Roam15.711
openstreetmap-website15.711
ohm-website15.711
ChatGPT in education15.711
Microsoft Defender Vulnerability Management15.711
Q13667704815.711
GitHub15.620
Q1121915.620
Adobe Digital Editions15.620
SPSS15.620
Robin Hood: The Legend of Sherwood15.620
DirectX15.620
Adobe Dreamweaver15.620
Kawasaki ZR-715.620
Justice League15.620
PCMan File Manager15.620
Infor Global Solutions15.620
NeXT15.620
Microsoft Paint15.620
Iron Man: Armored Adventures15.620
Fiat Sedici15.620
Studio 60 on the Sunset Strip15.620
Microsoft Digital Image15.620
We Got Married15.620
Liberal Party15.620
Ford Puma15.620
OCRopus15.620
Motorola Solutions15.620
Code Lyoko15.620
Chip15.620
Microsoft Dynamics AX15.620
The Law of Ueki15.620
Azure15.620
Codename: Kids Next Door15.620
Cadillac CTS15.620
The Lorax15.620
BMW HP2 Enduro15.620
BMW K 1200 RS15.620
BMW K 1200 S15.620
BMW R1150R15.620
BMW R1200ST15.620
BMW R 1200 RT15.620
BMW i815.620
BYD F315.620
BYD L315.620
Beautiful People15.620
Alfred J. Kwak15.620
Toyota Aygo15.620
Forrester15.620
Microsoft AutoRoute15.620
Salesforce15.620
Pelswick15.620
Triumph Speed Triple15.620
Hallo K315.620
Franklin15.620
Adobe LiveCycle Designer15.620
IBM Informix15.620
util-linux15.620
Chery A1315.620
Lightbeam (software)15.620
Fiat Bravo15.620
Toyota 8615.620
CICS15.620
IBM Rational DOORS15.620
Intelligent Input Bus15.620
Spider-Man15.620
Microsoft Dynamics GP15.620
De Tomaso Longchamp15.620
De Tomaso Mangusta15.620
Yamaha FJR130015.620
Bear in the Big Blue House15.620
Nissan R'nessa15.620
Nissan Bassara15.620
Microsoft Virtual Server15.620
Ford Excursion15.620
Acura MDX15.620
Adobe FrameMaker15.620
Toyota Platz15.620
Toyota Opa15.620
Kawasaki Ninja 250R15.620
Kawasaki Ninja 500R15.620
Kawasaki Ninja ZX-6R15.620
Psion15.620
Mitsubishi Raider15.620
Toyota Ist15.620
Rational Rhapsody15.620
Oracle Application Server15.620
IBM Power Systems15.620
Gummi15.620
Siebel Systems15.620
Where the Heart Is15.620
Biker Mice from Mars15.620
CPLEX15.620
Microsoft Student15.620
Toyota Vanguard15.620
Kawasaki Ninja ZX-9R15.620
Magical Shopping Arcade Abenobashi15.620
Weird Science15.620
Vantive15.620
Moyashimon15.620
Kawasaki ZZR 40015.620
Adobe LiveMotion15.620
You Are Empty15.620
Hootsuite15.620
Adobe Content Server15.620
CogniTextes15.620
EDGAR15.620
Nero Wolfe15.620
Le Pays briard15.620
OmniPage15.620
Microsoft Layer for Unicode15.620
Norton F115.620
Toyota Blade15.620
uPortal15.620
Arcipelago Film Festival15.620
La talpa, season 215.620
Creatio15.620
CityEngine15.620
IBM Configuration Management Version Control15.620
Adobe Animate15.620
8x815.620
A.M.A.N.15.620
Adobe RoboHelp15.620
Adobe eLearning Suite15.620
athenahealth15.620
Beebdroid15.620
Boot Camp15.620
Constant Contact15.620
Diplomatic Immunity15.620
Fighting Layer15.620
Frege15.620
HubSpot15.620
IntelliType15.620
Interwoven15.620
Java BluePrints15.620
Kawasaki Super Sherpa15.620
Kawasaki ZRX1200R15.620
Liveperson Inc.15.620
Lost15.620
MDA15.620
Microsoft Japan15.620
Microsoft Search Server15.620
Norton Commander15.620
Oracle Property Manager15.620
Owl Lisp15.620
RingCentral15.620
Shock Jock15.620
Triumph Daytona 955i15.620
Triumph Tiger 955i15.620
Zoho Corporation15.620
Microsoft Pinyin IME15.620
Kawasaki Estrella15.620
Triumph Thunderbird 90015.620
Tabloid Rumah15.620
Dunya en Desie15.620
AutoKey15.620
Italjet Dragster15.620
RAIRO Operations Research15.620
Microsoft Movies & TV15.620
BMW 2 Series Active Tourer15.620
Microsoft Mobile15.620
Revue du Nord15.620
Suzuki Karimun15.620
The Hero15.620
Microsoft Dynamics SL15.620
Slack15.620
Q1814682315.620
Q1816877415.620
Performance Analyzer15.620
Sprinklr15.620
FedRAMP15.620
Oracle BlueKai Data Management Platform15.620
Microsoft Lumia 950 XL15.620
SAP S/4HANA15.620
Maps15.620
OpenAI15.620
Kaminari15.620
Chakra15.620
Adobe XD15.620
Microsoft Entra ID15.620
Azure Cognitive Search15.620
Honda CBR600F15.620
Microsoft Dynamics 36515.620
Chicago History15.620
Forbes 30 Under 3015.620
cligh15.620
hidapi15.620
libtelnet15.620
llvm-libunwind15.620
os-diskconfig-python-novaclient-ext15.620
python-scsi15.620
ucpp15.620
Microsoft Dynamics 365 for Finance and Operations15.620
Ford Fiesta (1995)15.620
BMW M215.620
Orion Health15.620
Oracle Cloud15.620
resvg15.620
FER+15.620
CaosDB - Research Data Management for Complex, Changing, and Automated Research Workflows15.620
Acta Technologica Dubnicae15.620
Cardiovascular Disease Ontology15.620
Vaccination Informed Consent Ontology15.620
Appian Corporation15.620
Domoticz15.620
Twitter developer code of conduct15.620
Journal of Water Science15.620
George Washington Carver High School15.620
bidirectional encoder representations from transformers15.620
Microsoft Academic Graph15.620
Médecine et Chirurgie du Pied15.620
Project:Make Wikipedia blacker15.620
adoc-mode15.620
monday.com15.620
Microsoft Saudi15.620
GetApp15.620
NASDAQ/Ngs (Global Select Market)15.620
Zammad15.620
La Vie Quercynoise15.620
clinical LABoratory Ontology15.620
Zebrafish Phenotype Ontology15.620
wikibase-cli15.620
spdx-license-ids15.620
arg15.620
on-finished15.620
which-pm-runs15.620
ms15.620
ini15.620
domhandler15.620
debug15.620
is-callable15.620
object-inspect15.620
XState15.620
is-date-object15.620
trim-repeated15.620
ua-parser-js15.620
dom-serializer15.620
is-regex15.620
verror15.620
seek-bzip15.620
keyv15.620
readable-stream15.620
js-yaml15.620
node-fetch15.620
responselike15.620
are-we-there-yet15.620
clone-response15.620
pako15.620
common-tags15.620
cacheable-request15.620
graphql-playground-html15.620
caniuse-lite15.620
graphql-playground-middleware-express15.620
trim-right15.620
eslint-import-resolver-node15.620
tabbable15.620
eslint-module-utils15.620
is-arguments15.620
is-boolean-object15.620
foreach15.620
is-bigint15.620
which-boxed-primitive15.620
zen-observable-ts15.620
react-datetime15.620
csso15.620
postcss-load-config15.620
postcss-loader15.620
socket.io-client15.620
http-proxy-middleware15.620
eslint-plugin-import15.620
is-typed-array15.620
jsx-ast-utils15.620
eslint-plugin-jsx-a11y15.620
string.prototype.matchall15.620
eslint-plugin-react15.620
gatsby-plugin-react-helmet-async15.620
react-helmet-async15.620
IBM Cloud15.620
Q9660291415.620
INRA Productions Animales15.620
Triumph Sprint ST15.620
JupyterLab15.620
dungeon-mode15.620
containerd15.620
Libkiwix15.620
FreeQDA15.620
Microsoft Mesh15.620
csharp-mode15.620
arduino-mode15.620
EXWM15.620
Moto Guzzi V915.620
Spotify Wrapped15.620
subed15.620
pdf-tools15.620
SeaweedFS15.620
js2-mode15.620
IBM Cloud Object Storage15.620
CTO: Core Ontology of Clinical Trials15.620
Proof General15.620
Emacs PHP Mode15.620
Intel Math Kernel Library for Deep Neural Networks15.620
emacs-bind-key15.620
Salesforce15.620
lasttuesday15.620
Microsoft Lists15.620
OpenAI OpCo15.620
GNUstep Project Center15.620
GPT-415.620
Julia Enhancement Proposal15.620
Microsoft Berlin15.620
Food and Agricultural Policy Research Institute15.620
SPARQL Generation: an analysis on fine-tuning OpenLLaMA for Question Answering over a Life Science Knowledge Graph15.620
Sora15.620
Microsoft Typography15.620
Forbes ASAP15.620
XY-Kids!15.620
Sergei Frolow15.620
Galleon: Dawn15.620
Fooocus15.620
Q13021930915.620
The Internet Protocol Journal15.620
Cloudflare Workers15.620
emacs-ledger-mode15.620
Frank Heckenbach15.620
Aider15.620
Kokugakuin University Shrine database (old)15.620
Microsoft Security Copilot15.620
Forbes Best-In-State Wealth Advisor15.620
Forbes Top 250 Wealth Advisor15.620
Q13849385115.620
TheGuardian.com15.305
Rollo15.305
Bank of America13.704
Capita13.704
U.S. Bancorp13.704
CNN.com13.704
PNC Financial Services11.803
PricewaterhouseCoopers11.803
public-safety answering point11.803
Lebara Group11.803
Globe Life11.803
Primerica11.803
Q1663919711.803
Activities of call centres11.803
World Marrow Donor Association Crisis Response, Business Continuity, and Disaster Recovery Guidelines11.803
Patient engagement and PHI. Organizations should make patient access to their personal health information a customer service priority11.803
Q11212280311.803
n8n11.803
Vanta11.803
Workforce identity verification11.803
Cortexvia11.803
geogen gialon11.803
vCISO Lite11.803
The Independent9.402
Deutsche Bank9.402
JPMorgan Chase9.402
Q2077089.402
Rabobank9.402
computer-aided quality assurance9.402
Deloitte9.402
BNP Paribas9.402
Southwest Airlines9.402
virtual team9.402
knowledge base9.402
ING Group9.402
TIAA9.402
Wells Fargo9.402
business continuity planning9.402
contact centre9.402
Western Union9.402
service-level agreement9.402
Netflix9.402
identity management9.402
customer experience9.402
Capital One9.402
Comerica9.402
The Bureau of Investigative Journalism9.402
automatic call distributor9.402
State Bank of India9.402
Fidelity Investments9.402
fraud prevention and detection9.402
Jones Lang LaSalle9.402
Metro by T-Mobile9.402
Palantir Technologies9.402
help desk9.402
evidence-based practice9.402
Ameriprise Financial9.402
Moody's Analytics9.402
Principal Financial Group9.402
Synovus9.402
ADA Compliance Kit9.402
Equitable Holdings9.402
African Security Review9.402
Business process outsourcing in the Philippines9.402
Call center industry in the Philippines9.402
Computer Law & Security Review9.402
consistency9.402
Disaster recovery and business continuity auditing9.402
Florida Department of Financial Services9.402
Zenith Bank9.402
Manufacturing & Service Operations Management9.402
Mercury Interactive9.402
Oregon Department of Consumer and Business Services9.402
Service Desk Institute9.402
UMB Financial Corporation9.402
multi-factor authentication9.402
Web access management9.402
Category:Identity management9.402
Supplier Quality Assurance9.402
Legal Aid Society9.402
Quality Assurance Journal9.402
Quality Management Journal9.402
The Journal of Change Management9.402
Socio-Economic Planning Sciences9.402
Financial Services Review9.402
New Mexico Tourism Department9.402
CM/ECF9.402
VICIdial9.402
Washington State Department of Health9.402
Bajaj Finserv9.402
Child contact centre9.402
Teleperformance Philippines9.402
workforce optimization9.402
Patient engagement and patient support programs in allergy immunotherapy: a call to action for improving long-term adherence9.402
Effectiveness of automated notification and customer service call centers for timely and accurate reporting of critical values: a laboratory medicine best practices systematic review and meta-analysis9.402
Quality assurance and utilization review : official journal of the American College of Utilization Review Physicians9.402
Nursing case management : managing the process of patient care9.402
Lippincott's case management : managing the process of patient care9.402
Understanding Customer Experience Throughout the Customer Journey9.402
Rogue Fitness9.402
Privacy, Security, and Patient Engagement: The Changing Health Data Governance Landscape9.402
A business process outsourcing framework based on business process management and knowledge management9.402
LifeWorks9.402
Integrating total quality management and quality assurance at the University of Michigan Medical Center9.402
Quality assurance, quality management or quality control?9.402
Standardized quality assurance forms for organ transplantations with multilingual support, open access and UMLS coding9.402
Using customer service data to develop process improvement initiatives.9.402
From quality assurance to quality management. Applying data from quality assurance studies9.402
Empower Retirement9.402
Data governance frameworks and change management9.402
Governance apples and oranges. Differences exist between information governance, data governance, and IT governance9.402
Performance-based medicine drives data governance. Analytics spur efforts to ensure purity, consistency of data9.402
Quality assurance by routine data (QAR)--a new dimension in quality management of inpatient treatment?9.402
Medicaid case management: Kentucky's Patient Access and Care Program9.402
Case management as a force for quality assurance and quality improvement in home care9.402
Quantitative research versus quality assurance, quality improvement, total quality management, and continuous quality improvement9.402
Health issues amongst call center employees, an emerging occupational group in India9.402
Quality management and quality assurance in haemophilia care: a model at the Bonn haemophilia centre9.402
Evolution of quality management: integration of quality assurance functions into operations, or "quality is everyone's responsibility".9.402
Avoiding the quality assurance boondoggle in drug treatment programs through total quality management9.402
Developing consumer-centered quality assurance strategies for home care. A case management model9.402
A surveillance tool to support quality assurance and research in personalized medicine9.402
Patient Experience Shows Little Relationship with Hospital Quality Management Strategies9.402
Assessing the outcome of Strengthening Laboratory Management Towards Accreditation (SLMTA) on laboratory quality management system in city government of Addis Ababa, Ethiopia9.402
Growth of Secure Messaging Through a Patient Portal as a Form of Outpatient Interaction across Clinical Specialties9.402
Regulatory compliance requirements for an open source electronic image trial management system9.402
Towards a Systematic Screening Tool for Quality Assurance and Semiautomatic Fraud Detection for Images in the Life Sciences9.402
Patient Engagement: The Experience of the RSNA Image Share Patient Help Desk9.402
Deriving an abstraction network to support quality assurance in OCRe.9.402
Case management for at-risk elderly patients in the English integrated care pilots: observational study of staff and patient experience and secondary care utilisation9.402
Secure messaging and diabetes management: experiences and perspectives of patient portal users9.402
Implementation of Certified EHR, Patient Portal, and “Direct” Messaging Technology in a Radiology Environment Enhances Communication of Radiology Results to Both Referring Physicians and Patients9.402
Rapid growth in surgeons' use of secure messaging in a patient portal.9.402
Use of sentiment analysis for capturing patient experience from free-text comments posted online9.402
Patient Portal as a Tool for Enhancing Patient Experience and Improving Quality of Care in Primary Care Practices9.402
Evaluating user experiences of the secure messaging tool on the Veterans Affairs' patient portal system9.402
Deepening our understanding of quality improvement in Europe (DUQuE): overview of a study of hospital quality management in seven countries9.402
Massachusetts General Hospital: Improving Patient Access to the Breast Oncology Clinic9.402
Quantification of the impact of multifaceted initiatives intended to improve operational efficiency and the safety culture: A case study from an academic medical center radiation oncology department9.402
Developing an ontological explosion knowledge base for business continuity planning purposes9.402
Customer service call center infrastructure redesign.9.402
Sustainability reporting in public sector organisations: Exploring the relation between the reporting process and organisational change management for sustainability9.402
Meaningful use of the electronic patient portal - Virginia Mason's journey to create the perfect online patient experience9.402
The Rules of Engagement: Perspectives on Secure Messaging From Experienced Ambulatory Patient Portal Users.9.402
Patient Experience Assessment is a Requisite for Quality Evaluation: A Discussion of the In‐Center Hemodialysis Consumer Assessment of Health Care Providers and Systems (ICH CAHPS) Survey9.402
Using secure messaging to update medications list in ambulatory care setting9.402
Case management and quality assurance to improve care of inner-city children with asthma9.402
Making electronic health records support quality management: A narrative review9.402
Quality assurance in the department of pediatrics. An application of quality management9.402
Supervision and quality assurance in long-term-care case management9.402
The smaller hospital in the health care system. Education and training support quality assurance.9.402
Patient Access to Personal Health Information: Regulation vs. Reality9.402
Design and implementation of disaster recovery and business continuity solution for radiology PACS.9.402
Sexually transmitted disease syndromic case management through public sector facilities: development and assessment study in Punjab Pakistan.9.402
The Digital Divide and Patient Portals: Internet Access Explained Differences in Patient Portal Use for Secure Messaging by Age, Race, and Income.9.402
Quality assurance and quality management in the National Health Service9.402
Quality management and the work environment: an empirical investigation in a public sector organization9.402
Comprehensive Quality Management (CQM) in the PLCO Trial9.402
Implementing hospital quality assurance policies in Iran: balancing licensing, annual evaluation, inspections and quality management systems9.402
Transition in quality: from quality assurance to strategic quality management9.402
Total quality management: a new challenge for quality assurance professionals9.402
The first implementation of IMRT technique for head & neck and prostate cancer patients in public sector in Greece: feasibility, treatment planning and dose delivery verification using the delta(4PT) Pre-Treatment volumetric quality assurance system9.402
Mychildren's: integration of a personally controlled health record with a tethered patient portal for a pediatric and adolescent population9.402
Adoption of Secure Messaging in a Patient Portal across Pediatric Specialties9.402
Quality assurance. Reappraising total quality management9.402
Airline business continuity and IT disaster recovery sites9.402
The Medical Home and Care Coordination in Disaster Recovery: Hypothesis for Interventions and Research9.402
Application impact analysis: a risk-based approach to business continuity and disaster recovery9.402
Business continuity: mitigating and responding to ensure continuous customer support9.402
Business continuity and disaster recovery: PACS as a case example9.402
A dashboard for measuring capability when designing, implementing and validating business continuity and disaster recovery projects9.402
Setting Up a Patient Care Call Center After Potential HCV Exposure9.402
Standardized Cardiovascular Quality Assurance Forms with Multilingual Support, UMLS Coding and Medical Concept Analyses9.402
The challenges of quantifying quality9.402
Improvement in the clinical management of urinary infections in a health centre by means of a quality management cycle. Analysis using lot quality assurance sampling9.402
Quality management and quality assurance in the hospital with special reference to hospital public health9.402
TRC Companies9.402
Quality management neé quality assurance9.402
Why the idea of a patient portal sells itself. A patient portal that meets patients' expectations of convenience, accuracy, and communication for their healthcare. Interview by Gabriel Perna9.402
Compliance with NCCLS approved standard M22-A2 for bacteriologic media quality assurance: a survey of 124 Ontario microbiology laboratories9.402
Lean and the perfect patient experience9.402
Using total quality management in long-term care case management9.402
Exploring the impact of patient portals. A recent study suggests online patient portal use encourages office visits and active patient engagement9.402
Impact of professional quality management on interdisciplinary emergency care units9.402
A closer look at nurse case management of community-dwelling older adults: observations from a longitudinal study of care coordination in the chronically ill.9.402
Vascular access management: ongoing challenges and strategies for success9.402
HIPAA compliance and patient privacy protection9.402
Quality assurance of malaria case management in an urban and in sub-rural health centres in Goma, Congo.9.402
Knowledge management as a mediator for the efficacy of transformational leadership and quality management initiatives in U.S. health care9.402
Analyzing Knowledge Base Content Development and Review: Recommendations for a Robust Knowledge Management Infrastructure9.402
From quality assurance to total quality management: how can quality assurance result in continuous improvement in health professions education?9.402
Validation of the Six Sigma Z-score for the quality assessment of clinical laboratory timeliness9.402
The effect of implementing a care coordination program on team dynamics and the patient experience9.402
Why Have a Quality Management Program?9.402
The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice9.402
Disease Management, Case Management, Care Management, and Care Coordination: A Framework and a Brief Manual for Care Programs and Staff9.402
The Net Promoter Score--an asset to patient experience surveys?9.402
Points of view: the role of quality measurement from the Federal Joint Committee's perspective9.402
Journal of Patient Experience9.402
Electronic Communication of Protected Health Information: Privacy, Security, and HIPAA Compliance9.402
Patient access to an electronic health record with secure messaging: impact on primary care utilization.9.402
Change management in the public sector9.402
A focus on 'always events'. Strategy ensures patient-centered care and a better patient experience9.402
Evaluating a State Agency's Case Management Services9.402
Developing Web-based knowledge management systems for healthcare call centers9.402
Air quality management in the WHO European Region--results of a quality assurance and control programme on air quality monitoring (1994-2004).9.402
Complaint management: taking quality assurance a step further9.402
Commentary on "Electronic Communication of Protected Health Information: Privacy, Security, and HIPAA Compliance".9.402
Protecting Patient Privacy in Community Paramedic Programs. Amid HIPAA and other rules, how should you approach the need to share protected health information?9.402
HIPAA compliance: lessons from the repeal of Hawaii's patient privacy law.9.402
What price patient privacy? HIPAA compliance hits hospital budgets hard.9.402
Quality assurance and quality management in intensive care9.402
Hospital quality management: a shape-shifting cornerstone in the foundation for high-quality health care9.402
Performance analysis of a call center with interactive voice response units9.402
Performance analysis of an inbound call center with skills-based routing9.402
When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives9.402
Integrating the voice of customers through call center emails into a decision support system for churn prediction9.402
Developing a quality assurance program in case management service settings.9.402
Usalpharma: a cloud-based architecture to support quality assurance training processes in health area using virtual worlds9.402
Personal knowledge base9.402
Electronic Records Management and Public Accountability: Beyond an Instrumental Approach9.402
Business Process Outsourcing: A Case Study on Pakistanns Out-Bound Call Centers9.402
Developing a Concept-Level Knowledge Base for Sentiment Analysis in Singlish9.402
Towards a Chinese Common and Common Sense Knowledge Base for Sentiment Analysis9.402
A flexible architecture for call centers with skill-based routing9.402
Business Continuity Planning and Disaster Recovery Planning9.402
The public sector corruption and organised crime nexus: The case of the fertiliser subsidy programme in Malawi9.402
Change management in the public sector: the use of cross-functional teams9.402
Knowledge management practices in Indian information technology companies9.402
Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres9.402
Public Sector Records Management. A Practical Guide9.402
Painless: A Model for IT Governance Assessment in the UK Public Sector9.402
Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk9.402
2012 CASE MANAGEMENT RESOURCE GUIDE; CARE COORDINATION THROUGH THE LIFESPAN.Dorland Healthcare Information9.402
An Interview with Michael Gruenberg, Vice President-Public Sector Sales and Thomas Van Gorder, Senior Vice Presidnet of Sales and Customer Service, Disclosure, Inc9.402
Business Continuity and Disaster Recovery Plans – Things Overlooked9.402
Business Continuity and Disaster Recovery Plans: How and When to Test Them9.402
Corruption and Fraud Detection by Public Sector Auditors9.402
Total quality management in a knowledge management perspective9.402
Teletrabalho Como Fator de Inclusão Social e Digital em Empresas de Call Center/Contact Center9.402
Managing the IT procurement process9.402
Employing penetration testing as an audit methodology for the security review of VoIP9.402
Patient Privacy, Consent, and Identity Management in Health Information Exchange : Issues for the Military Health System9.402
Knowledge management, organizational commitment and knowledge-worker performance9.402
Public sector knowledge management: a structured literature review9.402
Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education9.402
Inpatient Enrollment of Patient Portal App9.402
New Patient Support Program in Type 2 Diabetes9.402
SUSI.AI9.402
Role of Occupational Therapy in Case Management and Care Coordination for Clients With Complex Conditions9.402
Patient portal messaging for care coordination: a qualitative study of perspectives of experienced users with chronic conditions9.402
Improving the management of musculoskeletal conditions: can an alternative approach to referral management underpinned by quality improvement and behavioural change theories offer a solution and a better patient experience? A mixed-methods study9.402
Patients Engaged in Prevention: Enhancing Outreach to Increase Patient Engagement in Diabetes Prevention9.402
"In Our Corner": A Qualitative Descriptive Study of Patient Engagement in a Community-Based Care Coordination Program.9.402
Studies on quality management in Austrian intensive care medicine as prerequisite for an external quality assurance program. Summary on the subject of management9.402
Apple Support9.402
Impact of Automated Education and Follow-up Mechanisms on Patient Engagement9.402
SeaCare's Care Coordination for Diabetes Management in a Primary Care Office9.402
Evaluation of Case Management to Improve the Outpatient Care of Alcohol-related Disorders9.402
2013-158 - Regulators Issue Joint Staff Review of Firms Business Continuity and Disaster Recovery Planning (NAID 144009749)9.402
2013-166 - SEC Issues Risk Alert on Investment Advisers Business Continuity and Disaster Recovery Planning (NAID 144009765)9.402
2009-198 - SEC and UK Financial Services Authority (FSA) Discuss Approaches to Global Regulatory Requirements (NAID 144007641)9.402
A Nutrition Support Team Quality Assurance Plan9.402
Quality assurance and total quality management9.402
From quality assurance to quality management in long term care9.402
Public accountability, quality assurance and social work9.402
An annotated bibliography (Part 4): Quality assurance and patient support9.402
Quality assurance, quality management, risk management, and other buzz words of the eighties. How do we use them?9.402
Quality assurance for the sake of public accountability9.402
Quality development--quality assurance--quality management9.402
Quality management and quality assurance: terminology of a structural change in medicine9.402
External quality assurance: a significant--and 25-year-old--element of quality management in the medical diagnostic laboratory9.402
Integrating quality assurance and total quality management/quality improvement9.402
The application of quality assurance to total quality management. Development of 14C-based analytical methods for metabolism and environmental fate studies at RTP9.402
Total quality management and quality assurance: discussing the differences9.402
Quality assurance and quality management9.402
Quality assurance--quality management--certification9.402
The juridical aspects of quality management (quality assurance) in dentistry9.402
The juridical aspects of quality management (quality assurance) in dentistry9.402
Quality assurance and quality management in medical rehabilitation--joint conference of the Thuringian Rehabilitation and Health Alliance and the German Society for Medical Rehabilitation, Oct. 10, 2001 in Erfurt9.402
From quality assurance to quality management in a blood transfusion center9.402
Doctor, can we talk? Physician-patient communication issues that could jeopardize patient trust in the physician9.402
Quality assurance and quality management from the viewpoint of physician self-government bodies9.402
Records management--retention and patient access--a clinician's view9.402
Total quality management in the public sector--issues for implementation9.402
Taxonomy Extraction for Customer Service Knowledge Base Construction9.402
Food for thought : a new approach to public sector food procurement9.402
Food for thought : a new approach to public sector food procurement : case studies : April 20059.402
Food for thought : a new approach to public sector food procurement : executive summary9.402
French state of the art with regard to total quality management: a focus on hospital care--accreditation, evaluation and quality assurance9.402
Food for thought : a new approach to public sector food procurement9.402
Food for thought : a new approach to public sector food procurement : case studies : April 20059.402
Food for thought : a new approach to public sector food procurement : executive summary9.402
Customer service key to quality management9.402
Trade in your call center for an integrated medical contact center. Smart network technology solutions breakdown cost barriers--and create opportunities9.402
BAK/KBV/AWMF curriculum "Quality assurance--medical quality management": concept of goal-oriented conversion to general practice applications9.402
Comparison of accreditation procedures, ISO 9000 certification procedures and total quality management. Personal experiences and application of quality assurance in a department of radiology and medical imaging9.402
Expert assessment of rehabilitation for social medicine legal experts--a discussion contribution to quality assurance. From the Quality Management Study Group of the German Society of Social Medicine and Prevention9.402
Americans with Disabilities Act: physician-shareholder practice groups and ADA compliance9.402
Cedars-Sinai's new call center improves physician referrals, customer service efficiency9.402
When quality management meets case management9.402
Quality assurance and total quality management in residential home care9.402
"Americans with Disabilities Act" as a case management "resource"9.402
South Carolina cancer treatment facility combines operational efficiency with patient-centered design to provide a better patient experience9.402
Introduction to the topic: quality management and quality assurance. Do they really help to improve quality in ophthalmology?9.402
Checking in at check-up time: case history. A healthcare system implements an automated patient outreach solution, increasing proactive appointment scheduling9.402
Behind the call center. Maximizing hospital call centers is not just a matter of goals, relationships and human interaction, it's about more efficient IT9.402
Guidelines based on decision support software. Quality management in neurological outpatient schizophrenia treatment9.402
Quality assurance and quality management in medical rehabilitation9.402
Improving customer service: taking a strategic approach to measuring contact center performance9.402
Case management affects bottom line, quality of care, regulatory compliance9.402
Presbyterian improves customer experience. Call center transformation involves software to create business rules for virtually any contact type, while improving the customer experience and access9.402
Data mining can support quality assurance9.402
Geocoding-protected health information using online services may compromise patient privacy - Comments on “Evaluation of the positional difference between two common geocoding methods” by Duncan et al9.402
Quality Assurance Variables and Information Service Delivery in Federal University Libraries in South-South, Nigeria9.402
Laboratory quality management systems: missions, goals and activities in quality assurance9.402
A new era for case management: field research makes the case for case managers in care coordination9.402
Established and significance of medical laboratory quality management system9.402
Patient experience. Friends and family fails the clinicians' test9.402
Safety issues, front and center: care coordination and patient engagement key9.402
How to get started with Direct messaging. Many physicians don't use or are unaware of Direct secure messaging, but it can help improve care coordination--provided you can navigate its challenges9.402
IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN A NUTRITION UNIT ACCORDING TO ISO 9001:20089.402
Quality assurance tool: taking a whole-system approach9.402
Quality management and quality assurance9.402
From Quality Assurance To Total Quality Management9.402
Accreditation in health care9.402
The Role of Case Management and Care Coordination in Improving Employee Health and Productivity9.402
Quality assurance and its application in medical education9.402
Kennesaw State University Archives9.402
Hospital-level care coordination strategies associated with better patient experience9.402
[Document management systems to support quality management systems at university hospitals - an interview-based study]9.402
Closing the Referral Loop: Improving Ambulatory Referral Management, Electronic Health Record Connectivity, and Care Coordination Processes9.402
Defining patient communication needs during hospitalization to improve patient experience and health literacy9.402
Patient Privacy, Consent, and Identity Management in Health Information Exchange: Issues for the Military Health System9.402
Understanding Secure Messaging in the Inpatient Environment: A New Avenue for Communication and Patient Engagement9.402
Medicine shortages and challenges with the procurement process among public sector hospitals in South Africa; findings and implications9.402
Measuring the patient experience in community mental health services for older people: A study of the Net Promoter Score using the Friends and Family Test in England9.402
Erratum to "Knowledge management infrastructure to support quality improvement: A qualitative study of maternity services in four European hospitals" [Health Policy 124 (2020) 205-215]9.402
Patient Experience With Notification of Radiology Results: A Comparison of Direct Communication and Patient Portal Use9.402
Patient Engagement Activities and Patient Experience: Are Patients With a History of Depression the Canary in the Coal Mine?9.402
Integrating call center and clinical communication technology to improve patient access and experience9.402
Co-design of a patient experience survey for arthritis central intake: an example of meaningful patient engagement in healthcare design9.402
Knowledge management infrastructure to support quality improvement: A qualitative study of maternity services in four European hospitals9.402
Better Self-report Health Status and Provider-Patient Communication in Dental Service Can Improve the Patient Experience: A Cross-year Comparison from the NHI Survey9.402
Practical and measurable definitions of care coordination, care management, and case management9.402
Patient experience with family history tool: analysis of patients' experience sharing their family health history through patient-computer dialogue in a patient portal9.402
Static and dynamic appointment scheduling to improve patient access time9.402
Training course on Quality Assurance and Total Quality Management9.402
IHF and IAPO: Fostering patient engagement9.402
Quality management's role evolves as hospitals shift to population health9.402
Engaging leaders in the patient experience. Six essential steps help leaders make patient engagement a priority9.402
Outsourcing your medical practice call center: how to choose a vendor to ensure regulatory compliance9.402
Care Coordination: A Principle of 21st Century School Nursing Practice With a Focus on Case Management9.402
International Journal of Disaster Recovery and Business Continuity9.402
Anonymous Real-Time Analytics Monitoring Solution for Decision Making Supported by Sentiment Analysis9.402
Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks9.402
Follow-up on the Use of Advanced Analytics for Clinical Quality Assurance: Bootstrap Resampling to Enhance Detection of Adverse Event Under-Reporting9.402
ISO 8402:19949.402
Utilizing connectivity and data management system for effective quality management and regulatory compliance in point of care testing9.402
Impact of Patient-Clinical Team Secure Messaging on Communication Patterns and Patient Experience: Randomized Encouragement Design Trial9.402
A Type-2 Fuzzy Logic Approach to Explainable AI for regulatory compliance, fair customer outcomes and market stability in the Global Financial Sector9.402
Interval Type-2 Fuzzy Logic Based Stacked Autoencoder Deep Neural Network For Generating Explainable AI Models in Workforce Optimization9.402
COVID-19 Pandemic Accelerates Need to Improve Online Patient Engagement Practices to Enhance Patient Experience9.402
Information Commons Help Desk (University of Toronto)9.402
A Two-Fold Quality Assurance Approach for Dynamic Knowledge Bases: The 3cixty Use Case9.402
Strengthening public sector records management through the Information Regulator in South Africa9.402
contact centre information clerks9.402
Customer Service at the Records Management Unit of Botswana Ministry of Labour and Home Affairs9.402
The Need for Records Management in the Auditing Process in the Public Sector in South Africa9.402
Change management: a critical factor for successful implementation of an Electronic Document and Records Management System (EDRMS): A Namibian case study9.402
Quality Management in Service Desk - How Does Service Desk Managers Define and Measure Quality9.402
Citizen Engagement and Public Sector Communication9.402
PingCAP9.402
Quality management in the public sector accounting department - (un)avoidable quality costs and unlikely financial impacts9.402
Performance Evaluation of Sentiment Analysis on Text and Emoji Data Using End-to-End, Transfer Learning, Distributed and Explainable AI Models9.402
Implementing an electronic records management system: A public sector case study9.402
Paradoxes of public sector customer service9.402
Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations9.402
Quality management at Fulton Hogan Southland: An evaluation of the quality management systems at Fulton Hogan Southland road marking9.402
The integrated continuous improvement project9.402
Understanding credit card fraud in New Zealand9.402
The applicability of 'voice of the customer' tools to an indigenous organisation in a developing country9.402
"Kia ora and welcome to Immigration New Zealand" : the experience of calling and working for the Immigration New Zealand's contact centre9.402
The collective experiences of middle management when implementing a business continuity management system within their public sector organisation teams9.402
ChatBot9.402
support account9.402
The Role of Knowledge Management and Internal Communication for a Better Quality Assurance in Higher Education Institution9.402
Implementation of Microsoft SQL Server using ‘AlwaysOn’ for High Availability and Disaster Recovery without Shared Storage9.402
Accounting software evaluation: hardware, audit trails, backup, error recovery and security9.402
Service level agreement‐based GDPR compliance and security assurance in(multi)Cloud‐based systems9.402
Lawrence L. Martin, Total Quality Management in Human Service Organizations, Sage, London, 1993, 107 pp., £13.50 paper. - Colin Morgan and Stephen Murgatroyd, Total Quality Management in the Public Sector, The Open University Press, Buckingham, 19949.402
Layered business continuity and disaster recovery model9.402
Literature Review Process:Measuring the Effective Usage of Knowledge Management Systems in Customer Support Organizations9.402
SmartAirQ: A Big Data Governance Framework for Urban Air Quality Management in Smart Cities9.402
Using AI in knowledge management: knowledge bases and ontologies9.402
The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users9.402
Applying Ethical AI Frameworks in practice: Evaluating conversational AI chatbot solutions9.402
Corporate Data Ethics: Data Governance Transformations for the Age of Advanced Analytics and AI9.402
identity federation9.402
Continuous Fraud Detection in Enterprise Systems through Audit Trail Analysis9.402
Patient portal access for caregivers of adult and geriatric patients: reframing the ethics of digital patient communication9.402
From ISO/IEC27001:2013 and ISO/IEC27002:2013 to GDPR compliance controls9.402
Business continuity planning and service level agreements9.402
Beyond disaster recovery: the benefits of business continuity9.402
PUBLIC SECTOR IT PROCUREMENT9.402
Customer Service as a Tool for an Effective Customer Retention in Camtel South-West Region of Cameroon: An Analysis from Customer’s View9.402
United States Indigenous Data Sovereignty Network9.402
conversational AI9.402
Data Sovereignty in Community-Based Environmental Monitoring: Toward Equitable Environmental Data Governance9.402
The Nexus Between Knowledge Management and Electronic Resources for Public Sector Reform in Botswana9.402
Business Continuity and Disaster Recovery: Towards Building a Resilient Organization by Planning for Future Disasters9.402
Data Governance in University Library Knowledge Management9.402
Public Opinion Expression, Government Response, and Public Sector Knowledge Management: An Exploratory Analysis Framework9.402
Using business continuity and disaster recovery for any point in time backup9.402
Secure cluster pairing for business continuity and disaster recovery9.402
Fraud detection in contact centers using deep learning model9.402
Explore the Theory and Practice of Integrating Quality Management With Knowledge Management9.402
Optimizing database migration in high availability and disaster recovery computing environments9.402
BDO Canada9.402
Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities9.402
IMPACT OF ETHICS, STRESS AND TRUST ON CHANGE MANAGEMENT IN PUBLIC SECTOR ORGANIZATION9.402
Making Sense of a Change Management in Public Sector Organizations: Change Imitation as Employee Response to Radical Decisions9.402
Prototype of software and technological support quality management of knowledge acquisition by university students9.402
Multi-factor authentication providing a credential via a contactless card for secure messaging9.402
Quality Management. Should motivate organizational changes or is promoted by change management?9.402
How the Convergence of Integrated Information and Records Management Systems Contributes to Operational Efficiency in Higher Education9.402
Research on the Construction of Knowledge Base in Knowledge-based Customer Service Institution9.402
Towards a Federated Architecture for Change Management: Lessons Learned from Quality Management and other Management Areas9.402
I am not your hero: change management and culture shocks in a public sector corporation9.402
System and method for call routing in voice-based call center9.402
Guest editorial: special section on software quality assurance and quality management9.402
Voice and speech recognition for call center feedback and quality assurance9.402
Summary of the First National Government Procurement Discipline Construction Seminar9.402
Investigating the barriers to change management in public sector educational institutions9.402
The Quality Management System of Initial Teacher Education in the UK:from Quality Assurance to Quality Culture9.402
Customer Service Versus Performance Metrics in an Electronic Sweatshop?: Managers' Perspectives on Issues in Running Call Centres9.402
Change Management: Factors Governing Use of Organization Development Interventions in the Public Sector9.402
Organizational Transformation in Public Sector Organizations of Pakistan in the Quest of Change Management9.402
Systems and methods for managing service level agreements of support tickets using a chat session9.402
Transformation Towards Institutional Quality Management: Turning the Tide a Quality Assurance Matter9.402
Quality assurance of design support software: review and analysis of the state of the art9.402
Network security through linking vulnerability management and change management9.402
The Effect of Organizational Culture and Information-Communication Technology on Productivity, Services Quality, Customer Satisfaction, and Change Management through Knowledge Management9.402
Knowledge management as a mechanism for technological and organizational change management in Israeli universities9.402
Self-rationalised production of professional services through use of knowledge management systems (in French)9.402
Organizational tensions arising from mandatory data exchange between the private and public sector: The case of financial services9.402
Examining the effect of employee commitment on organizational change management: A study of Public Sector Universities in Iraq9.402
Scam call centres in Ukraine9.402
Unified communications call routing and decision based on integrated analytics-driven database and aggregated data9.402
Apparatuses and methods involving a contact center virtual agent9.402
Artificial intelligence driven sentiment analysis during on-hold call state in contact center9.402
Upfront customer time consideration along with optimized agent desktop in a contact center9.402
Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets9.402
System and method for single sign-on technical support access to tenant accounts and data in a multi-tenant platform9.402
Disaster recovery and business continuity after the 2010 flood in Pakistan: Case of small businesses9.402
Method and system for soft skills-based call routing in contact centers9.402
BUSINESS CONTINUITY AND DISASTER RECOVERY PLANNING9.402
Case Study of National Health Insurance Service Ilsan Hospital"s Patient Experience Design: Based on Customer Experience Management Framework9.402
A systems perspective on contact centers and customer service reliability modeling9.402
A study on the effect of the Big Five personality model on job fit, customer orientation and job satisfaction: Focused online customer service of call center9.402
Techniques for workforce management in a contact center system9.402
Knowledge Management Issues in India: A Public Sector Perspective9.402
Call center performance to drive patient access.9.402
Specialized new patient scheduling unit to improve patient access.9.402
Impact of total quality management on corporate sustainability through the mediating effect of knowledge management9.402
Nonprofit and public sector interorganizational collaboration in disaster recovery: Lessons from the field9.402
Knowledge management capability and organizational memory: a study of public sector agencies9.402
Urban Rail Timetable Optimization to Improve Operational Efficiency with Flexible Routing Plans: A Nonlinear Integer Programming Model9.402
Voiceflow9.402
A single, complete touch: Population health, the health contact center, and the patient experience9.402
The Role of Knowledge Management in Enhancing Customer Experience Management - Field study: Private Hospitals in Amman, Jordan9.402
Purchasing UK public sector property and construction professional services: competition v quality9.402
Organizational culture influence on implementation of knowledge management and quality management system for improving Indonesian construction companies’ performances9.402
Information Quality Management in the Malaysian Public Sector: A Preliminary Study on Issues and Challenges9.402
Benefits and challenges of knowledge management in public sector : a case study of local authorities in Malaysia9.402
Knowledge management from the organizational culture in call centers in Manizales9.402
Electronic Document and Records Management System (EDRMS) Adoption in Public Sector – Instrument’s Content Validation Using Content Validation Ratio (CVR)9.402
The influence of Total Quality Management on Non-academic Performance: Public Sector Institutions of Jordan9.402
Assessing Privileged Access Management (PAM) using ISO 27001:2013 Control9.402
Pembuatan Service Level Requirement, Service Level Agreement dan Operational Level Agreement pada layanan help desk SAP berdasarkan kerangka kerja ITIL versi 2011 (Studi Kasus : Pupuk Indonesia Holding Company)9.402
Quality assurance for workplace health promotion. Validation of the quality criteria for WHP in the Austrian quality management system9.402
Employee perception of impact of knowledge management processes on public sector performance9.402
Business continuity and disaster recovery – advice for best practice9.402
A Conceptual Model for Electronic Document and Records Management System Adoption in Malaysian Public Sector9.402
Business Continuity and Disaster Recovery in the Aftermath of Hurricane Irma: Exploring Whether Community-Level Mitigation Activities Make a Difference9.402
The effectiveness of knowledge management in the public sector9.402
Knowledge management in the public sector: The case of Serbian local government9.402
Using asset-based criterion to implement quality management philosophy in service operations to enhance business performance9.402
Innovation quality management in public sector research and development organizations: Application of six sigma methodology9.402
Evaluating knowledge management maturity: a case study of a service operations company9.402
Knowledge Base Ontology Building For Fraud Detection Using Topic Modeling9.402
Disaster Recovery Plan for Business Continuity: Case Study in a Business Sector9.402
Patient-centered care coordination in population health case management9.402
Building Transparent Knowledge Management Networks in the Public Sector9.402
Innovativeness and knowledge management in public sector enterprises9.402
Physical Security and Cybersecurity: Reducing Risk by Enhancing Physical Security Posture through Multi-Factor Authentication and other Techniques9.402
DIGITALIZATION AND KNOWLEDGE MANAGEMENT IN FINANCIAL SERVICES9.402
The impact of IT governance and data governance on financial and non-financial performance9.402
Digital transformation: An empirical analysis of operational efficiency, customer experience, and competitive advantage in Jordanian Islamic banks9.402
Design of Intelligent Customer Service Knowledge Base for Medical Insurance Based on Foundation-scale Models9.402
Sentiment Analysis for Online Reviews for Brand Imaging and Customer Retention9.402
Interactive Voice Response Using Automatic Speech Recognition Techniques for Call Centers9.402
Customer support ticket escalation prediction using feature engineering9.402
Impact of Knowledge Management and ICT on Operational Efficiency: An Empirical Study9.402
Identification of Influential Factors in Implementing IT Governance: A Survey Study of Indonesian Companies in the Public Sector9.402
Sales intrafirm networks and the performance impact of sales cross-functional collaboration with marketing and customer service9.402
Fraud prevention initiatives in the Nigerian public sector9.402
ISO 9001:2015: the evolution and convergence of quality management and knowledge management for competitive advantage9.402
Secure Messaging: Demonstration and Enrollment Patient Portal Program9.402
Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT9.402
Visualization of Online Product Reviews Written in Japanese Based on Entity Sentiment Analysis for Enhanced Customer Experience9.402
An AI chatbot for the museum based on user Interaction over a knowledge base9.402
WOO: a scalable and multi-tenant platform for continuous knowledge base synthesis9.402
Q1318489679.402
Customer Service & Call Center Verband Deutschland e. V. (CCV)9.402
HelpWire9.402
works by Makiko Nakamuro9.402
ContactPoint 3609.402
CustomerHero9.402
THE IMPACT OF SUBSCRIPTION-BASED BUSINESS MODELS ON CONSUMER LOYALTY IN E-COMMERCE & RETAIL (AMAZON PRIME, FLIPKART PLUS)9.402
Certified Call Center Manager (CCCM) – RCCSP Credential9.402
RCCSP Professional Education Alliance9.402
Certified Call Center Manager (CCCM) training course9.402
call center certification9.402
Certified Call Center Manager9.402
Disability, Society, and the Individual9.402
Tidio Copilot9.402
Q1361130659.402
Q1361226649.402
Q1361248129.402
Q1362831239.402
Bank of Oklahoma9.402
BOK Financial9.402
Welding compliance9.402
Q1371852609.402
Q1372645739.402
Resources and Rebels: A Study of Identity Management in Indian Call Centers9.402
FastPass IVM9.402
Delib9.402
Citizen Space9.402
AI Platform for Contract Redlining, Due Diligence Questionnaires, and Security Questionnaire Automation9.402
Dawiso9.402
MV Me-Mel9.402
Telmatik9.402