swellcx.com

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        "name": "What is healthcare reputation management?",
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          "@type": "Answer",
          "text": "Healthcare reputation management is the practice of generating patient reviews, monitoring ratings, and responding to feedback across Google, Healthgrades, and directories — at the scale a multi-location group operates. Swell runs the motion end to end: the agent invites reviews after every visit, drafts every response in brand voice, and flags the clinics whose ratings are decaying before it shows up in search."
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        "name": "What's the best reputation management platform for DSOs and MSOs",
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          "text": "Swell is purpose-built for multi-location healthcare — DSOs, MSOs, and PE-backed specialty care groups from 5 to 500+ locations. Region, brand, clinic, and provider hierarchies are native, not bolted on, so centralized reporting rolls up and goals cascade down without spreadsheet work."
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        "name": "How does Swell's healthcare reputation management work?",
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          "text": "Swell connects to your EHR or PMS — Dentrix, Open Dental, Ortho2 Edge, athenahealth, NexHealth, eClinicalWorks, and 100+ others. After each visit, the agent triggers a review invite by text, reads what lands, drafts a HIPAA-compliant response, and routes anything mentioning safety, billing, or HIPAA to the right manager. Multi-location groups see at least 5x review volume on average and a 4.92 average star rating across locations."
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      {
        "@type": "Question",
        "name": "Does Swell combine reviews, surveys, and employee feedback in one platform?",
        "acceptedAnswer": {
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          "text": "Yes. Online Reputation Management, Patient Experience Insights, Employee Experience Insights, Healthcare Listings Management, and Ticketing run on a single data layer. The agent shares context across all of them — a wait-time complaint in a survey can trigger a ticket and explain a rating dip the same week. That's the operational visibility a fragmented stack can't deliver."
        }
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        "@type": "Question",
        "name": "How does Swell use AI?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Swell's agent reads every patient review and survey response, drafts on-brand responses, clusters feedback themes by location and provider, detects emerging negative patterns, monitors for sudden drops in NPS or review volume, flags integration failures in real time, routes high-risk feedback to the right team member, and answers natural-language questions about group performance — all without manual analysis. Less dashboard. More decision-making."
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        "name": "Is Swell HIPAA and SOC 2 compliant?",
        "acceptedAnswer": {
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          "text": "Yes. Swell is HIPAA compliant and SOC 2 Type II certified, with U.S.-based, healthcare-grade infrastructure. Onboarding is handled by a dedicated multi-location implementation team, and most groups are live in days, not months."
        }
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        "name": "Does Swell integrate with EHR and PMS systems?",
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          "@type": "Answer",
          "text": "Yes. Swell integrates with the EHR and practice management systems healthcare groups actually use — eClinicalWorks, athenahealth, Dentrix, Open Dental, Ortho2 Edge, NexHealth, and 100+ more. Swell monitors sync health in real time and flags integration failures the moment they happen."
        }
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        "@type": "Question",
        "name": "Who uses Swell?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Operators who answer for the numbers: COOs, CMOs, CFOs, regional ops directors, marketing leaders, HR leaders, and PE operating partners at multi-location healthcare groups — dental, dermatology, orthodontics, ophthalmology, med spa, veterinary, behavioral health, and other specialty care."
        }
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      {
        "@type": "Question",
        "name": "What makes Swell different from other reputation and patient experience platforms?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Three things. Performance — Swell drives measurably more reviews, higher response rates, and stronger reputation outcomes than the horizontal platforms healthcare groups typically benchmark against. Purpose-built — every benchmark, integration, and compliance feature is built for DSOs, MSOs, and consolidated specialty networks, not retrofitted from a generalist tool. Turnkey — Swell does the work. Reading reviews, drafting responses, clustering themes, watching for risk. Customers get outcomes, not another dashboard to interpret."
        }
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        "@type": "Question",
        "name": "How much does Swell cost?",
        "acceptedAnswer": {
          "@type": "Answer",
          "text": "Swell pricing depends on location count, provider count, and which Swell products you select. Most multi-location healthcare groups start with Online Reputation Management and Patient Experience Insights, then expand into Employee Experience Insights and Healthcare Listings Management. Contact us for a custom quote based on your group's size and goals."
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