satrixsolutions.com

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 "datePublished": "2022-03-02",
 "reviewBody": "Satrix Solutions is a true partner. Describe the project or task the provider helped with: Satrix Solutions conducted our annual NPS Client Survey. Review collected by and hosted on G2.com. What do you like best? The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback. Review collected by and hosted on G2.com. What do you dislike? We truly enjoyed working with the entire Satrix team! We felt their expertise and professionalism throughout the engagement. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We leveraged Satrix to understand how our clients truly felt about our service and highlight any opportunity areas. Satrix not only helped us gather the feedback but provided us with practical guidance on utilizing the rich data to improve and grow.",
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 "datePublished": "2021-12-03",
 "reviewBody": "Driven to help MAKE AN IMPACT! - Describe the project or task the provider helped with: Market research and client retention strategies. Review collected by and hosted on G2.com. What do you like best? As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies. Review collected by and hosted on G2.com. What do you dislike? I wish we could have leveraged them more throughout the year to accelerate our marketing strategies, but we pivoted as an organization and reallocated the budget toward another initiative. However, they even supported us through the transition following up monthly on progress. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? Improvements in net retention and access to additional client feedback. Additional targeted insights to support a stronger understanding of our brand within the market.",
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 "datePublished": "2019-07-25",
 "reviewBody": "Satrix is not just a vendor, they are a true PARTNER that will help you grow your business! - Describe the project or task the provider helped with: We partnered with Satrix to help boost our program and bring it to the next level. The partnership began with building a foundation for a Client Advisory Board that quickly evolved to building a very robust Client Satisfaction program impacting thousands of clients with meaningful feedback that we could take action on. We have also partnered with them on other strategic engagements where they consulted with our business on other customer initiatives. Review collected by and hosted on G2.com. What do you like best? They adapt and take the time to understand your business and the goals your are trying to accomplish. They are not a fit in the box' type of partner, they will build a customized solution based on your needs and execute. Review collected by and hosted on G2.com. What do you dislike? My concern early on was if Satrix would be able to support our aggressive needs and that was quickly satisfied when I realized how professional their colleagues are and their knowledge made an instant impact. Review collected by and hosted on G2.com. Recommendations to others considering the provider: You will not be disappointed. The team at Satrix was very responsive and would push back when the direction we positioned where they had another recommendation. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? For us it was about getting a better way to capture and take action based on the voice of the customer. Satrix presented a very intuitive solution that we were able to build on and ultimately increase our response rate. They also partnered with us and helped design a closed loop process so we could take meaningful action and customers saw this happening.",
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 "datePublished": "2019-09-05",
 "reviewBody": "Excellent Service Provided by Excellent People - Describe the project or task the provider helped with: Satrix has assisted Parchment with three different programs: Employee NPS, Customer NPS and Win/Loss Analysis. Review collected by and hosted on G2.com. What do you like best? From start to finish, Satrix is very involved in every step of the program. Every Satrix representative that we've engaged with is competent and extremely responsive. Attention to detail is applied to each of our programs which produces highly effective, actionable results for our organization. Review collected by and hosted on G2.com. What do you dislike? I really have no complaints. Satrix strives for continuous improvement and often identifies areas of opportunity before we do. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? Parchment seeks to have greater visibility into causation of member and employee sentiment. In analyzing the results of interviews and surveys, we are able to internally create a culture aimed at continuous improvement. The program structure also enables us to have a common language and benchmarks to gauge our performance.",
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 "datePublished": "2019-06-25",
 "reviewBody": "3rd Party Customer Surveying - What do you like best? Satrix has been an easy, professional, and insightful partner. It was a pleasure working to assemble a survey, they handled our customers professionally, and they were helpful in evaluating the results. Review collected by and hosted on G2.com. What do you dislike? We haven't identified any downsides or weaknesses thus far in our work with Satrix Solutions. We are in an ongoing relationship and still expanding the services we buy from them. They are currently helping us with interviews of our prospects about our sales process and with new customers to understand their perspective of our onboarding services. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Don't fall into the trap of just using Satrix Solutions to execute a program of your own design - the more open you are about your objectives, the better that they can help shape their services to achieve that objective. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We've been able to establish the degree to which customers, on average, benefit from our product and are using this in both our Sales and our Marketing efforts.",
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 "datePublished": "2019-06-25",
 "reviewBody": "True partnership with high value consulting & ROI - Describe the project or task the provider helped with: I've worked with Satrix Solutions over the past 8+ years on a number of Voice of the Customer programs, including CABs, customer experience surveys and initiatives focused on customer centricity in our culture, values and behaviors. Review collected by and hosted on G2.com. What do you like best? Satrix becomes an extension of your team, providing amazing value in the partnership by recommending strategies and tactics that go well beyond the scope of the work they do with you. Review collected by and hosted on G2.com. What do you dislike? There is nothing to dislike about Satrix, they are a true partner, responsive and adapting to your needs. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Satrix will become a true partner and an extension of your team, embedded with your language, understanding your challenges and opportunities, and working alongside you to improve your customer experience and your business. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We partner with Satrix to deliver meaningful, actionable insights to improve our product, processes, and customer interaction model.",
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 "datePublished": "2019-06-25",
 "reviewBody": "Excellent Customer Experience Consultants - Describe the project or task the provider helped with: Satrix helped us do NPS right. Great guidance all the way. We provided the data, they executed the survey, tabulated and analysed the results and presented them to our exec team for action. Review collected by and hosted on G2.com. What do you like best? Friendly, efficient, knowledgeable, professional, caring, fun. What more could you want in a service provider Review collected by and hosted on G2.com. What do you dislike? Nothing I can think of. Satrix really knows their stuff and how to tailor their service delivery to the needs of our particular organization. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Jump in with both feet, they won't let you down Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? Doing NPS right. Getting results and analysis that we can action with confidence and drive up customer satisfaction efficiently. Satrix provided strategic input that we used to positively impact Promoters, Passives and Detractors.",
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 "author": {
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 "datePublished": "2019-06-25",
 "reviewBody": "Satrix has been essential in kicking off our NPS/VOC program - Describe the project or task the provider helped with: Bi-annual NPS/Product/CSAT surveys Review collected by and hosted on G2.com. What do you like best? The level of detail in the reporting and the years of experience and best practices brought to the table. From crafting the question set to analyzing the results, their team is able to provide valuable suggestions to make sure we get the most out of our investment. Review collected by and hosted on G2.com. What do you dislike? The only thing we didn't like was the initial look and feel of the survey do to the extreme cautious nature of our customers. Review collected by and hosted on G2.com. Recommendations to others considering the provider: When undertaking a new project like NPS and VOC, it is imperative to consult with experts. Satrix brings years of experience to the table and present themselves as a partner, not just a vendor. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We needed a way to capture critical feedback from our customers and identify churn risk. After our initial survey we decided to take a more product heavy approach and less of a customer success. We are excited to see how this changes not only our NPS score, but the intelligence to help guide our product team.",
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 "datePublished": "2019-07-12",
 "reviewBody": "Satrix helped me identify issues I didn't know I had and understand what my customers value - Describe the project or task the provider helped with: Satrix ran NPS programs at POP and Substantial Review collected by and hosted on G2.com. What do you like best? As an executive, Satrix gave me the customer data I needed to maker better decisions. Review collected by and hosted on G2.com. What do you dislike? Zip, Zilch, Nada. I know this isn't very helpful, but there is nothing that comes to mind. I've truly loved working with Satrix ands wouldn't change a thing. Review collected by and hosted on G2.com. Recommendations to others considering the provider: There is no one else I would turn to for this kind of work. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? Satrix helped me identify my most loyal customers and solidify my biggest value to those customers.",
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 "author": {
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 "name": "Lance W."
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 "@type": "Review",
 "datePublished": "2019-07-17",
 "reviewBody": "Managing Director, Research & Analysis - Describe the project or task the provider helped with: We have engaged Satrix for the past 10 years to help us enhance our client experience. Review collected by and hosted on G2.com. What do you like best? Client service, analysis, and reporting. Review collected by and hosted on G2.com. What do you dislike? We haven't been able to integrate results/data into our own CMS. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Great team and experience. The ability to measure progress over time is invaluable and affords us the ability to identify risk early and mitigate it. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We engage them to monitor our clients experience with both our online platform and analyst-based service. In addition to providing NPS scores for both, we're able to take a deeper dive into satisfaction levels by feature or quality of service.",
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 "datePublished": "2019-06-27",
 "reviewBody": "Love Satrix - Describe the project or task the provider helped with: CX and exit Interviews Review collected by and hosted on G2.com. What do you like best? They consistently provided valuable experience and insights Review collected by and hosted on G2.com. What do you dislike? No complaints. They are always extremely sensitive to her needs and responsive that all time Review collected by and hosted on G2.com. Recommendations to others considering the provider: Seasoned professional that will never let you down Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? Client surveys",
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 "@type": "Review",
 "datePublished": "2019-06-25",
 "reviewBody": "Incredible partner - Describe the project or task the provider helped with: Product Advisory Council Post-implementation survey Client experience survey Review collected by and hosted on G2.com. What do you like best? The lever of partnership and thought leadership is second to none. Review collected by and hosted on G2.com. What do you dislike? Nothing! I wish more companies used Satrix to truly understand their client needs & feedback. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Make this a company wide effort, not just a client services priority. Review collected by and hosted on G2.com. What problems is the provider solving and how is that benefiting you? We are looking to measure our client experience at critical points & gather client input in order to continue build a client centric culture.",
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 "description": "Supported by expert practitioners of voice of the customer and employee engagement programs, Satrix Solutions is a consultancy dedicated to revealing actionable insights that boost loyalty, retention, and growth. Customized partnerships are executed with a clear vision – to cultivate companies people want to buy from and work for™ – and are underwritten by flawless execution of customer and employee feedback initiatives, trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Benefitting from the firm’s deep analytical capabilities and unrelenting dedication to service excellence, clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets. Satrix Solutions, a certified Net Promoter® Loyalty Partner, serves organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience.",
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