inform-software.com

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{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Who is FELIOS | SPE designed for?","acceptedAnswer":{"@type":"Answer","text":"FELIOS | SPE is designed for manufacturing companies with complex shift planning requirements \u2013 especially those facing changing capacity demands , employee absences , and manual Excel-based planning processes ."}},{"@type":"Question","name":"Can existing ERP systems be integrated?","acceptedAnswer":{"@type":"Answer","text":"Yes. Capacity, employee, and planning data can be imported from ERP systems, HR systems, or Excel files. Planning information such as shift schedules and task assignments can also be synchronized back to ERP and HR systems."}},{"@type":"Question","name":"What is the difference between FELIOS | SPE and Staff Planning?","acceptedAnswer":{"@type":"Answer","text":"FELIOS | SPE manages shift and attendance planning (\"Who is available when and working where?\"). Staff Planning complements this with detailed task planning (\"Who does what, and when?\")."}},{"@type":"Question","name":"Can FELIOS | SPE and Staff Planning be used independently?","acceptedAnswer":{"@type":"Answer","text":"FELIOS | SPE can be used as a standalone solution and extended with Staff Planning for detailed task planning."}},{"@type":"Question","name":"Is another FELIOS product required?","acceptedAnswer":{"@type":"Answer","text":"No. FELIOS | SPE can be implemented independently . If needed, it can be expanded with additional solutions: Need a solution for project and assembly planning ? Learn more about FELIOS | PM , which includes FELIOS | SPE as an integrated component. Need a solution for production planning and scheduling as well? Learn more about FELIOS | APS ."}},{"@type":"Question","name":"1. What is INFORM GroundStar and what does it do?","acceptedAnswer":{"@type":"Answer","text":"INFORM GroundStar is a comprehensive software suite that leverages AI-powered Decision Intelligence to optimize resource management in aviation ground handling services. It supports all phases of ground handling including planning, scheduling, allocation, and post-operational analysis."}},{"@type":"Question","name":"Aviation-Native Platform","acceptedAnswer":{"@type":"Answer","text":"Unlike generic workforce management tools, S-Pace is purpose-built for aviation ground handling and airline ground operations, understanding the nuances of: Union contracts &amp; collective bargaining agreements Seniority-based bidding workflows FAA\/Transport Canada rest requirements Multi-shift, 24\/7 operational needs"}},{"@type":"Question","name":"What are the benefits of digital shift planning?","acceptedAnswer":{"@type":"Answer","text":"Efficiency &amp; Reduced Workload Automated planning suggestions support capacity adjustments, enabling overtime to be scheduled based on actual demand and with full transparency. &nbsp; Flexibility &amp; Responsiveness Sick leave, absences, and short-notice changes are incorporated directly into the planning process, allowing bottlenecks to be identified and resolved early. &nbsp; Quality &amp; Planning Reliability Employees are assigned according to their qualifications, while the impact of vacations and absences can be simulated in advance."}},{"@type":"Question","name":"How practical are the results of the trend study?","acceptedAnswer":{"@type":"Answer","text":"The study is based on the assessments of 114 specialists and executives from supply chain management, logistics, and IT in the DACH region. In addition to current pilot projects, specific use cases such as demand planning, inventory optimization, and risk detection were evaluated. The study thus reflects the reality of leading companies in the market."}},{"@type":"Question","name":"Specifically, what problem does the S&amp;OP solution solve?","acceptedAnswer":{"@type":"Answer","text":"The S&amp;OP solution creates a unified data foundation and consistent metrics for all departments involved in the planning process. This transforms time-consuming coordination into structured decision-making\u2014from individual items to a comprehensive view of the entire company."}},{"@type":"Question","name":"PLAN BASED ON DEMAND","acceptedAnswer":{"@type":"Answer","text":"Accurate workforce management starts with a solid understanding of demand drivers: order volume, customer frequencies, peak times. With smart forecasting tools you can predict precisely and avoid costly overstaffing or chaotic understaffing."}},{"@type":"Question","name":"Activation of the FSI API","acceptedAnswer":{"@type":"Answer","text":"The FSI API must be activated in your WorkforcePlus model."}},{"@type":"Question","name":"Key Features of Staff Planning","acceptedAnswer":{"@type":"Answer","text":"Transparent Task Planning Task-centric planning board Drag-and-drop assignment (employee \u2194 task) Multiple assignment capabilities Filtering and grouping options Full Visibility of Capacity and Availability Capacity utilization charts Distribution strategies Shift, vacation, and absence visibility Digital and Flexible Planning Live data updates with undo\/redo functionality Web View for shop floor terminals"}},{"@type":"Question","name":"Why do I need inventory optimization software in addition to my ERP system?","acceptedAnswer":{"@type":"Answer","text":"Traditional ERP systems usually map inventory management and planning in a rule-based and static manner (example: reorder point method). Our solution, on the other hand, uses AI-based forecasting models to take into account seasonality, demand, fluctuations, promotions and external factors, and automatically generates optimised order proposals."}},{"@type":"Question","name":"1. Who should join the GS Planning Product Exchange?","acceptedAnswer":{"@type":"Answer","text":"This session is for GroundStar Planning Staff &amp; Equipment customers who want to exchange ideas, explore practical use cases, and get more value from their planning processes."}},{"@type":"Question","name":"WHERE CAN I GET MORE INFORMATION ABOUT INFORM?","acceptedAnswer":{"@type":"Answer","text":"Feel free to take a look at our website. If you have any questions about a possible career start at INFORM, our recruiting colleagues will be happy to help. Simply send your message to: career@inform-software.com ."}},{"@type":"Question","name":"Preparation","acceptedAnswer":{"@type":"Answer","text":"Structured customer survey for targeted workshop preparation. This allows us to tailor the training optimally to your specific requirements."}},{"@type":"Question","name":"CONFERENCE DAY 0 (Pre-event evening - September 28, 2026)","acceptedAnswer":{"@type":"Answer","text":"For delegates arriving the evening before the event, we would be pleased to welcome you to our pre-event dinner at De Bokkerijder in Vaals.&nbsp; Further details will be shared before the event."}},{"@type":"Question","name":"Aviation-Native Platform","acceptedAnswer":{"@type":"Answer","text":"Unlike generic workforce management tools, S-Pace is purpose-built for aviation ground handling and airline ground operations, understanding the nuances of: Union contracts &amp; collective bargaining agreements Seniority-based bidding workflows FAA\/Transport Canada rest requirements Multi-shift, 24\/7 operational needs"}},{"@type":"Question","name":"Aviation-Native Platform","acceptedAnswer":{"@type":"Answer","text":"Unlike generic workforce management tools, S-Pace is purpose-built for aviation ground handling and airline ground operations, understanding the nuances of: Union contracts &amp; collective bargaining agreements Seniority-based bidding workflows FAA\/Transport Canada rest requirements Multi-shift, 24\/7 operational needs"}},{"@type":"Question","name":"Technical Issue","acceptedAnswer":{"@type":"Answer","text":"If you are experiencing a technical problem with the platform, please contact our support team using the link below. Provide as much detail as possible so we can investigate the issue quickly. Report a Technical Issue"}},{"@type":"Question","name":"Key Benefits of the Integrated Solution","acceptedAnswer":{"@type":"Answer","text":"End-to-End Planning Instead of Duplicate Data Maintenance Shift planning, task planning, and employee assignment are seamlessly connected through a shared data foundation. &nbsp; Transparency Across Capacities and Availability Vacations, attendance, absences, and bottlenecks are directly visible within task planning. &nbsp; Staff Assignments Based on Qualifications Staff Planning schedules only available employees and automatically considers stored qualifications. &nbsp; Digital Communication All the Way to Production Planning information is delivered directly to shop floor terminals through a Web View."}},{"@type":"Question","name":"Definition Trailer Yard&nbsp;","acceptedAnswer":{"@type":"Answer","text":"A trailer yard is an area on or near an industrial site where trailers are temporarily parked, decoupled from the tractor, and loaded or unloaded independently of their arrival time."}},{"@type":"Question","name":"What kind of company is the Demand AI Forecasting Service for?","acceptedAnswer":{"@type":"Answer","text":"The best way to find out whether the Forecasting Service is right for your company is to have a brief, no-obligation chat with our experts.&nbsp; The Demand AI Forecasting Service is designed for retail, distribution, and e-commerce companies facing volatile demand, seasonal patterns, or strong external influences\u2014whether they do not yet have a structured demand forecasting process, seek to establish an objective basis for sales planning figures, or find that traditional ERP or Excel-based forecasts are reaching their limits. The service is particularly well suited for small and medium-sized businesses as well as organizations with lean planning and IT teams that want to operate on par with larger competitors\u2014without building or maintaining their own data science capabilities. The Demand AI Forecasting Service provides advanced forecasting methods as a service, making sophisticated capabilities accessible that would otherwise require a specialized analytics organization\u2014without the need for major IT projects or process overhauls. Not sure whether the Demand AI Forecasting Service is right for you? Feel free to contact us via the form at the bottom of the page."}},{"@type":"Question","name":"Cloud SaaS Advantage","acceptedAnswer":{"@type":"Answer","text":"No IT infrastructure needed \u2013 fully managed AWS cloud US-region data residency for compliance Enterprise-grade security with 99.6% uptime SLA Mobile-first for today's workforce Seamless updates without downtime"}},{"@type":"Question","name":"Cloud SaaS Advantage","acceptedAnswer":{"@type":"Answer","text":"No IT infrastructure needed \u2013 fully managed AWS cloud US-region data residency for compliance Enterprise-grade security with 99.6% uptime SLA Mobile-first for today's workforce Seamless updates without downtime"}},{"@type":"Question","name":"Cloud SaaS Advantage","acceptedAnswer":{"@type":"Answer","text":"No IT infrastructure needed \u2013 fully managed AWS cloud US-region data residency for compliance Enterprise-grade security with 99.6% uptime SLA Mobile-first for today's workforce Seamless updates without downtime"}},{"@type":"Question","name":"S-Pace seamlessly connects with your current systems","acceptedAnswer":{"@type":"Answer","text":"GroundStar Suite (native integration) HR Systems (SAP SuccessFactors, Workday, ADP) Time &amp; Attendance (Kronos\/UKG, ADP Time) Payroll Systems (via standard APIs) Legacy Crew Systems (as bidding layer) Open API architecture ensures future flexibility"}},{"@type":"Question","name":"S-Pace seamlessly connects with your current systems","acceptedAnswer":{"@type":"Answer","text":"GroundStar Suite (native integration) Payroll Systems (via standard APIs) Legacy Team Systems (as bidding layer) Open API architecture ensures future flexibility"}},{"@type":"Question","name":"S-Pace seamlessly connects with your current systems","acceptedAnswer":{"@type":"Answer","text":"GroundStar Suite (native integration) HR Systems (SAP SuccessFactors, Workday, ADP) Time &amp; Attendance (Kronos\/UKG, ADP Time) Payroll Systems (via standard APIs) Legacy Crew Systems (as bidding layer) Open API architecture ensures future flexibility"}},{"@type":"Question","name":"For which companies is the S&amp;OP solution particularly suitable?","acceptedAnswer":{"@type":"Answer","text":"The solution is primarily aimed at medium-sized companies that want to better align their sales, procurement, and production planning and make more informed decisions in S&amp;OP."}},{"@type":"Question","name":"How does the S&amp;OP solution differ from traditional BI tools?","acceptedAnswer":{"@type":"Answer","text":"Traditional BI solutions present data. The S&amp;OP solution goes a step further: it structures business relationships and translates data into clearly defined metrics and a consistent decision-making framework for sales and operations planning."}},{"@type":"Question","name":"CONFERENCE DAY 1 - September 29, 2026","acceptedAnswer":{"@type":"Answer","text":"10:00 - 17:20 10:00 - 10:25 &nbsp; Registration \/ Networking &nbsp;\/ Coffee 10:30 - 10:50 &nbsp;Welcome&nbsp; Andrea Vieten, Product Management, INFORM Tyrone Castelanelli, Product Marketing, INFORM &nbsp; 10:55 - 11:35 &nbsp; Keynote: From Information Sharing to Collaborative Intelligence - Rethinking Financial Crime Prevention Dr. Anastasia Kotowski , Head of Financial Markets &amp; IT, CENTRE FOR EUROPEAN POLICY (CEP) Financial crime increasingly transcends national borders, technologies and regulatory frameworks. This keynote explores how collaborative intelligence, emerging technologies and evolving European regulatory and payment infrastructures can strengthen cross-border prevention, detection and response capabilities while balancing innovation, privacy and security. 11:40 - 12:25 &nbsp; &nbsp;Company Update Roy Prayikulam, SVP Risk &amp; Fraud Division, INFORM Get a behind-the-scenes view of the newest developments and insights from INFORM. In addition, we will share our product strategy, ongoing initiatives, and future developments. Discover how we are driving innovation to meet market needs, and get a sneak peek at our roadmap.&nbsp; 12:25 - 13:25 &nbsp; Lunch\u200b Break \/ Networking 13:30 - 14:10 &nbsp; Inside RiskShield: Introducing Scenarios Eva Roes, Product Owner Payments &amp; Cards, INFORM Discover RiskShield Scenarios and its new approach to creating and managing risk and fraud scenarios. We'll introduce the core concepts behind Scenarios and walk you through the complete workflow - from creating new rules to collaborating on rule sets. This session provides a practical introduction to the first release and the future of rule authoring in RiskShield. 14:15 - 14:45 &nbsp; Market Insights: Beyond the Green Check - Network Intelligence as the Next Line of Fraud Defense Regis Dwaalster, Manager FPAD Competence Centre, EBA CLEARING How much impact has Verification of Payee really had? It could be a valuable safeguard, but we already see shifts in its effectiveness as fraud tactics continue to evolve around it. This session explores how network risk indicators can add a further layer of protection: helping expose mule activity and preparing banks for the PSR's upcoming mandatory fraud assessments. 14:50 - 15:20 &nbsp; Partnering for success Details to be announced soon. 15:20- 15:50 &nbsp; Coffee Break \/ Networking 15:55 - 16:25 &nbsp; Unlocking Opportunities: What\u2019s our Response on the Industrialisation of Scams? Eward Driehuis, VP Fraud Engineering, THREATFABRIC &nbsp; Scams are becoming industrialised, driven by data leaks, AI and organised supply chains. This session explores how fraud operates at scale today, and why banks must shift to earlier intervention, stronger fraud-cyber collaboration, and shared approaches to stop scams before funds move. 16:30 - 16:45 &nbsp; &nbsp; &nbsp;Wrap-up &amp; Closing Day 1 Andrea Vieten, Product Management, INFORM Tyrone Castelanelli, Product Marketing, INFORM 16:50 - 17:20 &nbsp; Hands-on Demonstrations &amp; Networking &nbsp;&nbsp; Take the opportunity to network with the speakers from conference day one, or to visit our demo stands:&nbsp; Scenarios Test Drive Eshter Mathias, Product Owner Scenarios, INFORM Eva Roes, Product Management, INFORM Explore the new user interface, try common workflows, create rules, and experience the new way of working with RiskShield Scenarios. Whether you're simply curious or want to dive deeper, stop by and give Scenarios a try. Our product team will be available to answer questions and discuss your feedback. RiskShield Customer Screening SaaS Christoph Clermont, INFORM Nezar Nassr, Product Manager - Payments, Compliance, &amp; Fraud Solutions, INFORM &nbsp; Details to be announced soon. &nbsp; 17:20 - 18:30 &nbsp; Free Time at Your Leisure 18:30 - 23:00 &nbsp; Evening Dinner @ Entertainment&nbsp;"}},{"@type":"Question","name":"Do you need to change your way of working or your processes as a planner?","acceptedAnswer":{"@type":"Answer","text":"No. The Demand AI Forecasting Service does not interfere with your existing planning processes. It complements your current way of working with an additional, higher-quality forecasting signal. Planners continue to work within their familiar systems and areas of responsibility. Decisions, overrides, and professional judgment deliberately remain with people\u2014the Demand AI Forecasting Service provides a more reliable and consistent foundation for them than ever before. Do you have any further questions? Feel free to contact us via the form at the bottom of the page."}},{"@type":"Question","name":"FSI API License","acceptedAnswer":{"@type":"Answer","text":"The WorkforcePlus MCP Server is already included in the FSI API license \u2013 no additional product, no additional costs."}},{"@type":"Question","name":"How is the inventory management software connected to our existing system landscape?","acceptedAnswer":{"@type":"Answer","text":"The inventory optimisation software is seamlessly connected to existing ERP and merchandise management systems via standard interfaces. Master data, inventories and transaction data are automatically synchronised.&nbsp; This creates a consistent database for sales forecasting, scheduling and inventory optimisation without media breaks or manual data maintenance."}},{"@type":"Question","name":"Health Check","acceptedAnswer":{"@type":"Answer","text":"Included free of charge in the Starter and Advanced Package Analysis of current WorkforcePlus usage Evaluation of processes, master data, and system configuration Identification of quick wins and improvement opportunities For Advanced Package: Detailed analysis of Optimizer usage Recommendation for next steps"}},{"@type":"Question","name":"WHO ARE YOU LOOKING FOR?","acceptedAnswer":{"@type":"Answer","text":"We are looking for ambitious and motivated individuals who want to make a big difference as part of a team of experts, work on tomorrow's topics, and contribute and drive innovations and ideas.&nbsp; In the section \" Business Units \" you will find all areas in which you can start working for us. The job description will give you information about the desired requirements. If not all requirements match your profile, we encourage you to send us an application, because in addition to expertise and talent, your attitude, personality and spirit are just as important to us. We go forward and are looking for people who will go ahead with us."}},{"@type":"Question","name":"Account &amp; Access","acceptedAnswer":{"@type":"Answer","text":"If you need help with your account or access rights, such as login issues, adding new users, or creating an additional site, please use the link below to contact our support team. Request Account or Access Support"}},{"@type":"Question","name":"2. What can I expect from the session?","acceptedAnswer":{"@type":"Answer","text":"The Product Exchange is an online format focused on real-world planning challenges, live demonstrations, and open discussion. You\u2019ll gain practical insights and have the opportunity to ask questions and share your experience with industry peers."}},{"@type":"Question","name":"How does a trailer yard differ from the traditional truck process?","acceptedAnswer":{"@type":"Answer","text":"In the traditional process, arrival and loading or unloading are directly linked. A trailer yard decouples these steps, allowing processes to be controlled more flexibly and resources to be deployed more effectively."}},{"@type":"Question","name":"Do existing systems need to be replaced in order to implement the S&amp;OP solution?","acceptedAnswer":{"@type":"Answer","text":"No. The solution accesses data from your ERP and planning systems and integrates it into a central dashboard. Your system landscape remains unchanged."}},{"@type":"Question","name":"WHAT DOES THE APPLICATION PROCESS LOOK LIKE?","acceptedAnswer":{"@type":"Answer","text":"We rely on a transparent and efficient application process . The process is divided into different phases and can vary depending on the position you are applying for. We will do our best to give you feedback on your application in a timely manner. If you need more information, you can find the detailed application process here."}},{"@type":"Question","name":"Access to an LLM","acceptedAnswer":{"@type":"Answer","text":"This can involve various models, e.g. via Claude (Anthropic), Microsoft Copilot, GitHub Copilot or other AI assistants of your choice."}},{"@type":"Question","name":"2. Can GroundStar integrate with existing operational systems?","acceptedAnswer":{"@type":"Answer","text":"Yes, GroundStar offers integration flexibility to seamlessly fit into your existing IT environment. Highly configurable and built on AI-powered Decision Intelligence, it aligns with your organizational demands while supporting end-to-end ground handling processes."}},{"@type":"Question","name":"MANAGE STAFF DEPLOYMENT","acceptedAnswer":{"@type":"Answer","text":"Whether you run fixed schedules or flexible shifts, your plans need to align with laws, collective agreements, business goals, and employee preferences. AI-powered tools automate rule checks, match qualifications, and help build optimal rosters."}},{"@type":"Question","name":"Enterprise-Grade Protection","acceptedAnswer":{"@type":"Answer","text":"SOC 2 Type II Certified \u2013 Independently audited security controls ISO 27001 Compliant \u2013 Information security management GDPR Ready \u2013 Employee data privacy by design US Data Residency \u2013 All data stored in AWS US-East region Role-Based Access \u2013 Granular permissions for different user types End-to-End Encryption \u2013 Data protected in transit and at rest"}},{"@type":"Question","name":"How is the Demand AI Forecasting Service integrated into your existing systems?","acceptedAnswer":{"@type":"Answer","text":"The Demand AI Forecasting Service is connected as a cloud-based service via a secure HTTPS API. For integration, we provide an officially maintained client library (e.g., Python, available via PyPI) that encapsulates authentication, data transfer, and job orchestration. On the customer side, all existing business data storage systems remain unchanged. Only defined data snapshots are transmitted to the Demand AI Forecasting Service, and the calculated forecasts are returned to the respective systems. The cloud service is fully operated by INFORM, including scaling, model operations, and monitoring. Integration only requires an outbound network connection (firewall approval) and can be implemented either by the customer\u2019s IT team or optionally by INFORM. Typical integrations go live within just a few days. Would you like to learn more about the integration? Feel free to contact us via the form at the bottom of this page."}},{"@type":"Question","name":"Billing &amp; Subscription","acceptedAnswer":{"@type":"Answer","text":"For questions regarding billing, invoices, or changes to your subscription (for example switching between monthly and yearly billing), please contact our support team using the link below.&nbsp; Contact Billing &amp; Subscription support"}},{"@type":"Question","name":"CONFERENCE DAY 2 - September 30, 2026","acceptedAnswer":{"@type":"Answer","text":"09:00 - 15:20 9:00 - 9:10 &nbsp; Opening Day 2&nbsp; Tyrone Castelanelli, Product Marketing, INFORM Andrea Vieten, Product Management, INFORM 9:15 - 9:35 Inside RiskShield: Counterparty Insights Using FPAD Signals in Fraud Detection Stephan Lemkens, Solution Owner Compliance, INFORM Fraud prevention is most effective when institutions can look beyond their own transactions and leverage broader network intelligence. In this session, we will explore the value of integrating FPAD signals from EBA Clearing into RiskShield to enhance account-to-account fraud detection and investigation capabilities. Attendees will gain insights into both the technical and functional aspects of the integration, including how FPAD signals can strengthen real-time detection and provide investigators with additional context during case analysis. 09:40 - 10:10 &nbsp; Solutions in Action: Fraud Out, Precision In - The RiskShield &amp; FPAD Synergy Matteo Treggia, Fraud Management Specialist , CREDEM This presentation provides a brief overview of the architecture behind integrating FPAD into RiskShield by INFORM. From a user standpoint, we will share our practical approach to the fine-tuning process and how we calibrate the system for maximum accuracy. 10:10 - 10:40 &nbsp; \u200bCoffee Break \/ Networking 10:45 - 12:20 &nbsp; Inside RiskShield - Multi-track deep dives 10:45 - 11:30 &nbsp; Containerization &nbsp; \/\/ Latest Key Developments for RiskShield Application Center and RiskShield Server 10:45 - 11:30 &nbsp; Inside RiskShield: Containerization&nbsp; Andreas Haub, Head of Development - Risk &amp; Fraud, INFORM Plenary Details to be announced soon. 10:45 - 11:30 &nbsp; Inside RiskShield: Latest Key Developments - Session I 11:35 - 12:20 &nbsp; Inside RiskShield: Latest Key Developments - Session II Join our experts for a presentation on the highlight features and innovations within RS Components from the past year. News Within RS Application Center - Breakout Room I Sara Knabe, Senior Business Consultant, INFORM Anika Merkens, Technical Trainer, INFORM &nbsp; News Within RS Server - Breakout Room II Nina Gehlen, Software Developer, INFORM Till Diekmann, Solution Owner Compliance, INFORM 12:20 - 13:20 &nbsp; Lunch Break \u200b\/ Networking 13:25 - 14:30 &nbsp; Inside RiskShield - Multi-track deep dives 13:25 - 13:55 &nbsp; Inside RiskShield: Explainable AI for Confident Risk Decisions Speaker details will be announced soon. Plenary Watch the Explainable Boosting Machine in action and see how transparency becomes a business advantage. In this interactive demo, you\u2019ll follow real\u2011world examples illustrating how explainability strengthens compliance, communication, and confidence. 14:00 - 14:30 &nbsp; Inside RiskShield: RiskShield Application Center Best Practices Rainer Hummel, INFORM Plenary Details to be announced soon. 13:25 - 14:25 &nbsp; RiskShield Deep Dive: Engineering Future-proof and Effective Profiles Stephan Lemkens, Solution Owner Compliance, INFORM Breakout room I This interactive session targets experienced RiskShield users involved in profile engineering and rule development. We will discuss advanced profile design techniques, approaches for implementing peer grouping and other complex statistical concepts, and practical workarounds for known product limitations. Drawing on implementation experience from multiple projects, we will share design patterns, common pitfalls, and lessons learned. A significant part of the session will be dedicated to open discussion, allowing participants to present their own challenges and exchange ideas and solutions with fellow practitioners. 14:35 - 15:05 &nbsp; Inside RiskShield: Responsible Generative AI in Fraud Detection Nicephore Bayekula, Data Scientist, INFORM Dive with us into a forward\u2011looking exploration of how trusted generative AI can streamline the creation of fraud rules. Hear how INFORM\u2019s latest innovation blends machine creativity with domain experience to generate rules that are faster to design and easier to maintain. 15:10 - 15:20 &nbsp;\u200bWrap Up \/ Goodbye Andrea Vieten, Product Management, INFORM Tyrone Castelanelli, Product Marketing, INFORM"}},{"@type":"Question","name":"When is a trailer yard worthwhile?","acceptedAnswer":{"@type":"Answer","text":"A trailer yard is particularly worthwhile in cases of high transport volumes, fluctuating arrival times, and complex on-site processes. It requires sufficient space and structured process control."}},{"@type":"Question","name":"Enterprise-Grade Protection","acceptedAnswer":{"@type":"Answer","text":"SOC 2 Type II Certified \u2013 Independently audited security controls ISO 27001 Compliant \u2013 Information security management GDPR Ready \u2013 Employee data privacy by design US Data Residency \u2013 All data stored in AWS US-East region Role-Based Access \u2013 Granular permissions for different user types End-to-End Encryption \u2013 Data protected in transit and at rest"}},{"@type":"Question","name":"What are the benefits of the report for me?","acceptedAnswer":{"@type":"Answer","text":"You will gain an overview of where companies stand today with AI agents, which use cases promise the most benefits, and which hurdles\u2014such as data quality and integration\u2014need to be overcome. This will enable you to better classify your own projects and launch them in a more targeted manner."}},{"@type":"Question","name":"Optimizer Training","acceptedAnswer":{"@type":"Answer","text":"Agenda (9 Modules): Introduction &amp; Status Assessment: Analysis of your planning process Optimizer Fundamentals: How it works &amp; core principles Interactive Optimizer Game: Understanding hard vs. soft rules Demands \u2013 The Basics: Foundational knowledge on demand planning Performance &amp; Settings: Key parameters Optimizer Configuration: Overview &amp; quick check Rule Sets at a Glance: Hard &amp; soft rules, optimization goals Live Application in the System: Demonstration &amp; Optimizer modes Q&amp;A Session: Your questions"}},{"@type":"Question","name":"3. Can I suggest topics for future sessions?","acceptedAnswer":{"@type":"Answer","text":"Yes. The agenda is shaped by the community. You can share your ideas during registration or directly during the session."}},{"@type":"Question","name":"Enterprise-Grade Protection","acceptedAnswer":{"@type":"Answer","text":"SOC 2 Type II Certified \u2013 Independently audited security controls ISO 27001 Compliant \u2013 Information security management GDPR Ready \u2013 Employee data privacy by design US Data Residency \u2013 All data stored in AWS US-East region Role-Based Access \u2013 Granular permissions for different user types End-to-End Encryption \u2013 Data protected in transit and at rest"}},{"@type":"Question","name":"How long does it take to implement the inventory management and procurement software?","acceptedAnswer":{"@type":"Answer","text":"Implementation is structured and usually productive within a short period of time. Initial effects such as improved delivery capability, optimised inventories and more stable scheduling processes are usually measurable shortly after go-live."}},{"@type":"Question","name":"Is the report also relevant for companies without AI experience?","acceptedAnswer":{"@type":"Answer","text":"Yes. Especially if you are just starting out, the report provides valuable guidance: Which entry scenarios have proven successful? How do companies build trust among employees? And what steps are crucial for making initial pilot projects successful?"}},{"@type":"Question","name":"I HAVE A QUESTION ABOUT A JOB. WHO CAN I CONTACT?","acceptedAnswer":{"@type":"Answer","text":"It is important to us that you have a suitable contact person for all situations, who can answer your questions immediately. For this reason, you will find a contact person in every job description who you can reach out to by e-mail or telephone."}},{"@type":"Question","name":"Cancellation","acceptedAnswer":{"@type":"Answer","text":"We're sorry to see you go. If there is anything you're unhappy with, please feel free to contact us using the contact form below. We're confident that we can find a solution that works for you. However, if you would still like to proceed with cancelling your subscription, please follow this link. Cancel Subscription"}},{"@type":"Question","name":"<span>Follow-Up Support<\/span><span>&nbsp;<\/span>","acceptedAnswer":{"@type":"Answer","text":"Starter Package: 2 Q&amp;A sessions for ongoing questions Advanced Package: 4 Q&amp;A sessions for intensive support So that you continue to receive optimal support after the training and can successfully apply what you've learned."}},{"@type":"Question","name":"EMPOWER YOUR EMPLOYEES","acceptedAnswer":{"@type":"Answer","text":"Flexibility only works with participation. Tools like WorkforcePlus StaffConnect allow employees to set their availability, swap shifts, give feedback, and communicate with teams easily. The benefits: higher acceptance, better planning reliability, and more motivated staff."}},{"@type":"Question","name":"How much internal effort is required for inventory management and scheduling after implementation?","acceptedAnswer":{"@type":"Answer","text":"After implementation, the inventory management software works largely automatically. Schedulers receive specific order and scheduling suggestions instead of having to manually calculate sales forecasts and safety stocks.&nbsp; The ongoing effort in operational inventory management is significantly reduced, while planning reliability and transparency increase."}},{"@type":"Question","name":"How is information security ensured?","acceptedAnswer":{"@type":"Answer","text":"INFORM is certified to ISO\/IEC 27001:2022 and thus meets the highest international standards for information security. Our customer data is not shared with external AI providers or other third parties and is not used to train third-party models. The use of data for the further development of our own models takes place exclusively within the scope of the contractually agreed purpose limitation, while maintaining confidentiality, access restrictions, and applicable data protection requirements. This ensures that your data is processed in a protected, compliant, and responsible manner."}},{"@type":"Question","name":"What role does my existing ERP system (e.g., SAP) play in the use of AI agents?","acceptedAnswer":{"@type":"Answer","text":"According to the study, integration into existing systems is one of the biggest success factors. Many companies work with SAP S\/4HANA or R\/3, which is why the study explicitly highlights how AI agents can be seamlessly integrated. This allows you to understand the challenges and solutions you will encounter."}},{"@type":"Question","name":"How is information security ensured?","acceptedAnswer":{"@type":"Answer","text":"INFORM is certified according to ISO\/IEC 27001:2022, meeting the highest international standards for information security. The Demand AI Forecasting Service is operated exclusively within an INFORM-managed AWS cloud environment located in the EU. Customer data is not shared with external AI providers or any other third parties, nor is it used to train third-party models. The infrastructure, hosting, and operation of the forecasting models are fully managed by INFORM. The use of data for the further development of our own models is carried out strictly within the contractually agreed purpose limitation, in compliance with confidentiality obligations, access restrictions, and applicable data protection regulations. This ensures that your data is processed securely, compliantly, and responsibly at all times."}},{"@type":"Question","name":"3. What benefits can I expect from GroundStar compared to other software solutions?","acceptedAnswer":{"@type":"Answer","text":"GroundStar uses AI-powered Decision Intelligence for holistic optimization, evaluating a wide range of operational scenarios to identify the best possible solutions. Unlike many other solutions, GroundStar supports all operational phases \u2014 from planning to post-operational analysis \u2014 while remaining highly configurable and seamlessly integrable into existing IT environments. Our software is backed by dedicated experts offering comprehensive technical support and has a proven track record with over 200 installations worldwide."}},{"@type":"Question","name":"CAN I TALK TO YOU IN PERSON BEFOREHAND?","acceptedAnswer":{"@type":"Answer","text":"During the year, we participate in many career fairs and also organize networking events on our campus or in the vicinity of Aachen. On the career homepage you will find an overview of all the events where you can meet us in person beforehand and start a conversation. We are looking forward to getting to know you."}},{"@type":"Question","name":"ARE CAREER CHANGERS WELCOME?","acceptedAnswer":{"@type":"Answer","text":"Career changers are very welcome at INFORM. Of course, our focus is on well-trained software developers, but we as a company have had good experiences with career changers so far. They have shed lights on our work from new angles and thus contributed to our development. So it is not a disadvantage if your CV does not exactly match the advertised position. Be brave and apply anyway."}},{"@type":"Question","name":"How does the Forecasting Service differ from traditional forecasts in SAP or Excel?","acceptedAnswer":{"@type":"Answer","text":"Traditional forecasts in ERP systems or Excel are typically based on fixed statistical methods that require extensive parameterization, regular maintenance, and manual adjustments when demand conditions change. The Demand AI Forecasting Service takes a different approach: The AI leverages pre-trained knowledge from a wide range of real-world demand scenarios and automatically identifies whether observed changes are driven by structural patterns, seasonality, or random noise. This results in more stable and realistic forecasts\u2014especially in environments with volatile demand, promotional business, or incomplete data. The focus is not on a single model, but on the quality of the forecasting signal for decision-making. Planning teams achieve better results without model maintenance, complex parameter settings, or ongoing methodological debates in day-to-day operations. If desired, we can provide measurable proof through our cost-effective and non-binding Proof of Concept, demonstrating how your forecast quality improves with the Demand AI Forecasting Service."}},{"@type":"Question","name":"LEVERAGE DIGITALIZATION","acceptedAnswer":{"@type":"Answer","text":"If you are still managing your workforce in spreadsheets, you are falling behind. Digital systems streamline processes, enable forecasting, track compliance, and bring transparency to teams of any size."}},{"@type":"Question","name":"DO YOU ALSO OFFER JOBS FOR POTENTIAL EMPLOYEES WHO SPEAK ENGLISH ONLY?","acceptedAnswer":{"@type":"Answer","text":"Yes, there are always vacancies with an anglophone focus, but it has to fit the position and the team. If you want to know what is required for the position take a look at the vacancy. There you will find the language requirements."}},{"@type":"Question","name":"What specific measurable benefits does the inventory management software offer?","acceptedAnswer":{"@type":"Answer","text":"The solution reduces excess inventory, improves delivery capacity and lowers capital commitment through precise, AI-supported sales forecasts and automated order proposals.&nbsp; At the same time, the manual planning effort is significantly reduced, as planners work with clear recommendations for action instead of time-consuming analyses.&nbsp; The result is stable processes, lower costs and greater planning reliability."}},{"@type":"Question","name":"Does a trailer yard need intelligent control?","acceptedAnswer":{"@type":"Answer","text":"The control of trailer movements is essential in a trailer yard, but it does not have to be implemented as a separate system. Modern yard management systems integrate trailers directly into the overall logic of on-site traffic. This allows trailer movements, resources, and processes to be centrally coordinated and synchronized. Instead of operating isolated solutions, companies benefit from end-to-end control that takes all yard processes into account holistically and connects them efficiently."}},{"@type":"Question","name":"DO YOU ALSO OCCUPY FULLY REMOTE POSITIONS?","acceptedAnswer":{"@type":"Answer","text":"Yes, there are always positions that are also offered fully remotely. You will find this information in the vacancy. The extent to which you can work remotely depends on the team and its working methods. You will receive information about this in the interview or in advance from the contact person, who you will find in the vacancy."}},{"@type":"Question","name":"What role does automation play in the trailer yard?","acceptedAnswer":{"@type":"Answer","text":"Automation helps control complex processes efficiently. By using real-time data, decisions can be adjusted dynamically and processes continuously optimized. It also creates the foundation for further developments, such as the use of autonomous yard trucks in the yard."}},{"@type":"Question","name":"How is AI used in the Demand AI Forecasting Service?","acceptedAnswer":{"@type":"Answer","text":"The Demand AI Forecasting Service uses AI to move beyond rigid, predefined forecasting methods. Instead, forecasts are derived contextually based on comparable historical demand situations. The AI automatically identifies which patterns in the data are structurally reliable and which changes merely represent random fluctuations. This results in stable and realistic forecasts precisely where traditional methods reach their limits\u2014such as in highly volatile environments, during promotional peaks, or with limited historical data. The AI does not replace decision-making. Rather, it provides a consistent and reliable forecasting signal that planners can directly use in their day-to-day operational work."}},{"@type":"Question","name":"How does the solution support operational procurement and planning?","acceptedAnswer":{"@type":"Answer","text":"The inventory management software generates automatic demand and order proposals based on precise sales forecasts. Delivery times, minimum order quantities and inventory targets are systematically taken into account.&nbsp; This makes scheduling more predictable, faster and significantly less prone to errors."}},{"@type":"Question","name":"HOW FAR IN ADVANCE SHOULD I APPLY?","acceptedAnswer":{"@type":"Answer","text":"That depends on the job advertisement. If you are applying for an apprenticeship or dual study program, it is best to apply as early as possible. Our apprenticeships are high in demand and are quickly filled.&nbsp; If, on the other hand, you are looking for an internship, please apply as soon as it is clear that you would like to complete an internship with us. It does not matter what kind of internship you are looking for.&nbsp; If you are interested in a permanent position, you will increase your chances if you apply as soon as the position is advertised. It's different with a unsolicited application: here you can apply at any time.&nbsp;"}},{"@type":"Question","name":"How can I determine if the S&amp;OP solution is a good fit for our company?","acceptedAnswer":{"@type":"Answer","text":"The best way to do this is through a brief, no-obligation conversation or a demo. During this session, we\u2019ll review your current planning situation together and show you what a consistent decision-making framework for S&amp;OP could look like in your company."}},{"@type":"Question","name":"KEEP EMPLOYEES INFORMED","acceptedAnswer":{"@type":"Answer","text":"Shift changes, vacation requests, last-minute requests must be communicated quickly and clearly. With self-service platforms and mobile apps, workforce management becomes interactive, and employees stay informed, engaged, and connected."}},{"@type":"Question","name":"<span>How does a yard management system like SYNCROSUPPLY support the trailer yard?<\/span><span>&nbsp;<\/span>","acceptedAnswer":{"@type":"Answer","text":"The yard management system SYNCROSUPPLY enables transparent and dynamic control of all processes in the trailer yard. It helps coordinate trailer movements, deploy resources optimally, and sustainably increase the efficiency of site logistics."}},{"@type":"Question","name":"CAN I APPLY FOR SEVERAL POSITIONS AT THE SAME TIME?","acceptedAnswer":{"@type":"Answer","text":"That is possible in any case. We appreciate your interest in INFORM. Feel free to apply separately for all the open positions that arouse your interest. We will then check internally which position might suit the best to your skills, interests and personality. In any case, you will receive prompt feedback from us on every application received.&nbsp;"}},{"@type":"Question","name":"WHICH FORM OF ADDRESS IS CORRECT: first-name basis or formal adressing?","acceptedAnswer":{"@type":"Answer","text":"At INFORM, we are on a first-name basis - from the CEO to the intern. Already during the application process and then continuing in the daily work routine, this communicative form of addressing fits best with our open and modern corporate culture with flat hierarchies."}},{"@type":"Question","name":"STAY IN CONTROL WITH REPORTING","acceptedAnswer":{"@type":"Answer","text":"Effective workforce management is data-driven. Automated reports provide real-time visibility for managers. Spot problems early, act quickly, and tailor insights for different roles."}},{"@type":"Question","name":"How does inventory optimization work across multiple warehouses or branches?","acceptedAnswer":{"@type":"Answer","text":"The software enables cross-location inventory management and takes into account multiple warehouses, branches or distribution centres simultaneously.&nbsp; Network-wide planning ensures that inventories are optimally distributed, stock transfers are sensibly controlled and delivery bottlenecks are avoided throughout the entire network."}},{"@type":"Question","name":"WHAT DOCUMENTS SHOULD I SEND WITH MY APPLICATION?","acceptedAnswer":{"@type":"Answer","text":"Basically, the more you send us, the better we can get an impression of you and your qualifications. In any case, your CV is important, as well as your references. A cover letter is optional. You should only send it if it offers real added value and you would like to go into detail about your motivation, why INFORM and the job posting are interesting for you.&nbsp;"}},{"@type":"Question","name":"<span>INTEGRATE PROCESSES<\/span><span>&nbsp;<\/span>","acceptedAnswer":{"@type":"Answer","text":"Workforce management cannot work in isolation. It requires integration with HR systems, payroll, ERP, and operational tools to ensure that data flows consistently and decisions are based on a complete picture."}},{"@type":"Question","name":"WHEN SHOULD I FOLLOW UP ON MY APPLICATION?","acceptedAnswer":{"@type":"Answer","text":"We always try to give you feedback in a timely manner. Once we have received your application, you will hear from us within 14 days. Need an urgent answer? Then feel free to reply directly to the confirmation of receipt you receive or alternatively send us an email to career@inform-software.com ."}},{"@type":"Question","name":"How much does inventory optimisation software cost?","acceptedAnswer":{"@type":"Answer","text":"The cost of inventory management software depends on the range of functions, the number of items, the number of users using the system simultaneously and the integration requirements.&nbsp; Flexible licence and subscription models ensure that the investment quickly pays for itself through optimised inventories, lower capital commitment and more efficient procurement."}},{"@type":"Question","name":"WHAT CAN I DO IF THERE IS NO SUITABLE POSITION AT THE MOMENT?","acceptedAnswer":{"@type":"Answer","text":"There is no suitable position for you in our job portal at the moment? No problem! You have the possibility to send us an unsolicited application at any time. Simply send us your CV via the job portal \"unsolicited application\". Our recruiting team will then review your documents and promptly get back to you with feedback. If there are open vacancies that could fit your profile, we will suggest the position to you or, in the best case, include you in the talent pool and consider you for future positions."}},{"@type":"Question","name":"ANALYZE BEFORE YOU DIGITALIZE","acceptedAnswer":{"@type":"Answer","text":"Before implementing a workforce management software, map your current processes . An analysis of what works (and what does not) reduces risk and ensures you get full value from digital tools."}},{"@type":"Question","name":"HOW CAN I PREPARE MYSELF FOR THE JOB INTERVIEW?","acceptedAnswer":{"@type":"Answer","text":"There is no such thing as a \"perfect\" instruction, nor does it make sense. Above all, we want to get to know you as a person, your personality and get a first impression of your personal career as well as your professional skills. Of course, it is desirable if you informed yourself about INFORM as a company in advance. The best way to do this is directly via our website."}},{"@type":"Question","name":"CAPTURE AND PROCESS WORKING HOURS CORRECTLY","acceptedAnswer":{"@type":"Answer","text":"Scheduling is just one part. Absences, overtime, and worked hours must be captured and processed correctly \u2013 as the basis for payroll, analysis, and future planning."}},{"@type":"Question","name":"DO YOU SUPERVISE STUDENT THESES?","acceptedAnswer":{"@type":"Answer","text":"The supervision of bachelor's or master's theses within the scope of university education is a component of our promotion of young talents. If you are interested in working with us, please contact us: career@inform-software.com . Otherwise, you can also send us a unsolicited application. If you are accepted, there will be a preliminary internship at our campus so that we can get to know each other better."}},{"@type":"Question","name":"IS THERE A TRAINEE PROGRAM?","acceptedAnswer":{"@type":"Answer","text":"We are working on it! Soon we want to give young talents an even more versatile start to their careers. We'll let you know when there's news about this on our website."}},{"@type":"Question","name":"WHAT APPRENTICESHIPS DO YOU OFFER?","acceptedAnswer":{"@type":"Answer","text":"We offer (dual) apprenticeships in both technical and commercial fields at INFORM. You can find an exact overview and a detailed job description on our career page in the \" Apprenticeship \" section."}},{"@type":"Question","name":"DO YOU OFFER INTERNSHIPS?","acceptedAnswer":{"@type":"Answer","text":"We attach great importance to promoting young talents! Therefore, it is a matter of course for us to give young talents an insight into the #WorldOfINFORM. With us, you have the opportunity to complete school internships, voluntary internships or mandatory internships as well as internship semesters as a part of your studies. Please also have a look at our \"Internship\" section."}},{"@type":"Question","name":"WHAT CAN I EXPECT ON MY FIRST DAY AT WORK?","acceptedAnswer":{"@type":"Answer","text":"At least two weeks before your first day of work, you will receive an email from your mentor. He\/she will inform you when your first day will be and how it will be structured. Usually your mentor will accompany you throughout the day so that you never are alone. This gives you planning security in advance and allows you to start your first day at the #WorldOfINFORM with anticipation."}},{"@type":"Question","name":"WHAT IS THE DRESS CODE?","acceptedAnswer":{"@type":"Answer","text":"We do not have a set dress code. Please feel welcome to come in casual, comfortable but at the same time appropriate clothing for your daily work. It is important to us that you dress in such a way that no conflicts with colleagues or other people can arise. After all, our overriding goal is to create a pleasant and inclusive working atmosphere for everyone."}},{"@type":"Question","name":"WHAT DOES INITIAL TRAINING AT INFORM LOOK LIKE?","acceptedAnswer":{"@type":"Answer","text":"Depending on the business unit and team structure, the oboarding process varies. We have implemented various measures to ensure that you feel comfortable right from the start and that your start at INFORM is as easy as possible. For example, you will usually be assigned a mentor. He\/she is your contact person for your successful start at INFORM and accompanies you professionally with the help of the induction plan and supports you in integrating into the INFORM network. In addition, you will take part in the Orientation Day, which will introduce you to INFORM's culture."}},{"@type":"Question","name":"WHAT DO CAREER OPPORTUNITIES LOOK LIKE AT INFORM?","acceptedAnswer":{"@type":"Answer","text":"Due to our agile organizational structure, there generally is no classic career ladder. Instead, you can develop professionally up to expert status by, for example, taking on project responsibility, encourage and sharing responsibility for innovations, and\/or taking on tasks from other areas if you are interested. The INFORM Greenhouse supports your professional development in the best possible way and according to your wishes."}},{"@type":"Question","name":"WHAT BENEFITS DO YOU OFFER?","acceptedAnswer":{"@type":"Answer","text":"We offer a wide range of benefits at INFORM . From the parent-child office to workation, we try to further improve your work-life balance with numerous benefits. Many benefits are already available to you at the beginning of your INFORM career. Some, however, can only be used after you have successfully completed your probationary period or are linked to the condition that you enter into a permanent contractual relationship after your probationary period. These include, for example, the conclusion of a company pension plan or bike leasing. You will find out at what time you can start using which benefits and which conditions are attached to them when you start."}},{"@type":"Question","name":"MAY I BRING MY DOG TO WORK?","acceptedAnswer":{"@type":"Answer","text":"Generally, our employees' little best friends are welcome at the INFORM workplace. However, it is important to us that the well-being of all employees is taken into consideration. Therefore, you should discuss in advance with your team and colleagues who may share a work area with you whether you can bring your four-legged friend to the office. If everyone agrees, there is nothing against the presence of an animal \"Feel Good Manager\". To avoid surprises or disappointments, feel free to mention this topic in your interview."}},{"@type":"Question","name":"I CAN'T FIND MY QUESTIONS HERE, WHO CAN I CONTACT?","acceptedAnswer":{"@type":"Answer","text":"Feel free to contact\u202f career@inform-software.com \u202fwith your question. Otherwise, you can use the contact form on the homepage of the careers site. Your request will be forwarded to the right contact person and processed as quickly as possible."}}]}