indiecampers.com

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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Where can I rent an RV?","acceptedAnswer":{"@type":"Answer","text":"You can rent an RV, campervan and motorhome with Indie Campers in the US and all around Europe! Our RVs are available to rent in over 40 destinations, in 15 countries. You will find us in the United States, the United Kingdom (England and Scotland), Ireland, Iceland, Italy, Germany, Belgium, Portugal, Spain, France, Switzerland, Sweden, The Netherlands, Austria, and Croatia."}},{"@type":"Question","name":"What types of camper rentals does Indie Campers provide?","acceptedAnswer":{"@type":"Answer","text":"We provide all types of RV rentals including box vans, campervans with a roof tent, semi-integrated motorhomes and cars with roof tents. The length of the vehicles ranges from 4,30 m to 7,00 m and all have a total permissible weight of less than or equal to 3.5 tons. You can check the transmission of the model on the offer page; most of our models have a manual gearbox. "}},{"@type":"Question","name":"What are the requirements to rent a RV?","acceptedAnswer":{"@type":"Answer","text":"To rent a campervan, you need to be at least 18 years old with a valid driver's license, ID and a credit card. The campers are easy to drive and do not need additional experience to drive. People below the age of 25 are only allowed to book with the basic protection plan. "}},{"@type":"Question","name":"How does booking a RV rental online work?","acceptedAnswer":{"@type":"Answer","text":"To book a campervan rental, simply select a pick-up and a drop-off location (one-way trips possible) and choose your travel dates. The available models will appear, and you can choose the motorhome that best fits your needs. \nDepending on the season, a minimum of booking nights is required: \n ·       Low Season (01/11 to 25/03): 2 nights\n ·       Mid-Low Season (01/09 to 31/10): 3 nights\n ·       Mid-Season (21/04 to 15/06): 4 nights\n ·       Mid-High Season (16/06 to 23/07): 5 nights\n ·       High Season (24/07 to 31/08): 7 nights \n After the booking is made, you will receive a booking confirmation via email. "}},{"@type":"Question","name":"Who can travel in our RV rentals?","acceptedAnswer":{"@type":"Answer","text":"Passengers:\nOur campervans can accommodate from 2 to 5 people depending on the model. They all have 3 point seatbelts in the front and back seats. You can view all our models here. \n\nChildren: \nWe provide child seats as an extra to families travelling with kids. Just add it during the booking process: choose the right seat from the extras list according to the age and weight of your child. We cannot guarantee a specific model or brand for the seat as we have different models in different locations. You can naturally bring your own child seat if you prefer. The isofix system is not available. \n\nLimited Mobility :\nUnfortunately, our vehicles are not accessible to those with limited mobility at this time.\n"}},{"@type":"Question","name":"Are Pets allowed in RV rentals?","acceptedAnswer":{"@type":"Answer","text":"Yes, your four-legged friend is more than welcome in our campervan rentals! An extra cleaning fee which includes professional anti-allergic cleaning after the trip is needed. Only one pet is allowed, weighing no more than 30 kg. Indie Campers operates in different countries in Europe, it is your responsibility to guarantee that your pet travels safely and according to all local regulations."}},{"@type":"Question","name":"What equipment is included in every booking and in every RV rental?","acceptedAnswer":{"@type":"Answer","text":"Every RV rental includes the basic protection plan, roadside assistance and support, online check-in and 62 mi/night for free. \n\nEvery campervan is equipped with \n·       sleeping facilities\n·       a cooler for food: either a cooling box or a built-in fridge\n·       a cooking facility*: either a portable gas cooker (excl. gas cartridge) or a built-in gas stove\n·       a shower*: either internal and/or external, depends on model\n·       air conditioning: works only when engine is on\n·       heating: works only when engine is on\n·       a kitchen kit*\n·       a cleaning kit\n·       Radio with AUX and USB\n\n*Not included in the Rebel model.\n\nThe kitchen kit includes cereal bowls (4), plates (4), cups (4), forks, knives & spoons (4), two pots with lid, one frying pan, one pot mat, one cutting board, one salad bowl, one large spoon, one pan cork base, one good knife, one corkscrew and one coffee pot.\n\nThe cleaning kit includes 2 small trash bags, 1 big trash bag, one multi-purpose cloth, one sponge, one multi-purpose dish towel, one small bottle of liquid detergent, 2 rolls of toilet paper and one small broom and dustpan set.\n\nAdditional mileage packages (124 mi/night and unlimited) and Extras can be purchased during the online camper rental booking process.  \n"}},{"@type":"Question","name":"What are the extra paid features that I can get with my RV rental?","acceptedAnswer":{"@type":"Answer","text":"At Indie Campers we offer extra paid amenities for you to add to your booking. \nYou can see the full list on the checkout page of our website. When completing your booking, select the extras you desire, and they will be added to your trip!\nFor example, exterior table and chairs, bedding kit, Wifi, Baby and Child seat and snow chains, are items you may choose to add to your booking!\n"}},{"@type":"Question","name":"How do the electric systems, water, and WC work in a RV rental?","acceptedAnswer":{"@type":"Answer","text":"Heating:\nSome of our vans have heaters integrated into the vehicle, others require a portable heater to be added as an extra during the booking process. For details on which vehicles require external heaters, please see our van description page. \nIf sleeping inside a camping site or with access to 220V, you can plug in a small portable small heater inside the vehicle. Always leave a roof window open at night if leaving the heater operating during your sleep, it burns CO2 so it's always safe to have an open source of oxygen.\n\nPower plugs/ sockets:\n\nThe campervan has a few car plugs with 12V, USB sockets and standard 220V sockets (European format). They are placed all over the camper to provide you a comfortable living space, including USB sockets in the bed area (except on the VW California and Marco Polo models) in order to charge your phone \nat night. The 220V sockets will work whenever the campervan is plugged in.\n\nCooler/ Fresh Water:\n\nModels with a cooling box (15L): Sporty, Active, Dawn Patrol, Urban, Explorer, Rebel\nModels with a built-in cooling box: California, Marco Polo\nVehicles with a built-in fridge: Nomad (80L), Atlas (145L)\n\nThe freshwater tank fits 50 liters in all models except the Nomad (80 liters) and the Atlas (100 liters).\n\nToilet:\nModels with integrated toilet: Nomad, Atlas\nModels with included portable chemical toilet: Active, Explorer\nModels for which a portable toilet needs to be added as an Extra: Marco Polo, Urban, Dawn Patrol, Rebel, California, Sporty\n\nThe toilet needs the immediate dissolving type of toilet paper. The best way to understand how a chemical toilet works here."}},{"@type":"Question","name":"Which payment methods are accepted?","acceptedAnswer":{"@type":"Answer","text":"We accept debit or credit cards by VISA/MasterCard/AMEX and PayPal. For short-term rental, if you decide to book your short-term rental booking 15 or more days before the pick-up date, only 20% of the booking value is required upon confirmation!!\n\nAt the time of pick-up, you will need to have a credit card or PayPal account you used to pay to block the deposit.\n\nThe cost of renting a campervan varies with the chosen pick-up and drop-off locations, camper van model, time of the year, demand and availability. \n\nAlso, when planning a trip always keep the additional costs in mind like, parking, toll roads and fuel.\n"}},{"@type":"Question","name":"Will I be protected during my RV rental period?","acceptedAnswer":{"@type":"Answer","text":"Yes, our basic protection plan is always included in all our RV rentals. All our campervans are insured and drivable in the US, Canada and in the following 32 European countries: Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden and Switzerland. Our vehicles can only circulate in these countries. <br>We have two protection plans you may purchase to rent a RV. The Basic protection plan is included as default in every booking. This includes 24/7 roadside assistance and coverage for the damages caused to third parties. This plan includes one driver total, to add any additional drivers you will need to upgrade to our premium protection plan. With our basic protection plan and our premium protection plan, a deposit will be required at the time of pick-up. You may also choose and pay for our Premium plan for additional protection, exclusively available for drivers above 25 years old. Our premium protection plan allows for up to three additional drivers to be added to the booking. <br>For more information on our protection plans, please go to our Help Center."}},{"@type":"Question","name":"Do I have any kind of support during the trip?","acceptedAnswer":{"@type":"Answer","text":"Once on the trip, we provide telephone and email support in 10 languages from 7am to 12 am in the event of a breakdown or some other issue, our client help line will assist you to resolve the issue. We likewise give a triangle, vest and vehicle jack for the driver in the event of a crisis. During your pick-up we will inform you regarding the sort of fuel the van needs, and all vehicle functions. You can find our contact information Here. "}},{"@type":"Question","name":"What safety measures are there?","acceptedAnswer":{"@type":"Answer","text":"For all information regarding our Covid-19 procedures, please visit our dedicated Covid-19 clean & safe page. Our vans safely accommodate 2-5 passengers, depending on the model. In accordance with road traffic regulations, when the vehicle is in motion, all occupants must be seated with their seatbelt fastened. Many of our models come with rear sensors to help you park, to see which ones have this feature please go to our product page. When sleeping or away from the vehicle, please make sure the van is locked. "}},{"@type":"Question","name":"How does the Online Check-in work with RV rentals?","acceptedAnswer":{"@type":"Answer","text":"The online check-in opens a few days before the scheduled pick-up date. Simply upload your ID and driver license and confirm your details. You can also add extras and other requests such as airport transfer to your reservation, as well as watch detailed vehicle tutorials.\n"}},{"@type":"Question","name":"How does the Pick-Up work for RV rentals?","acceptedAnswer":{"@type":"Answer","text":"Our standard check-in times are between 2:30pm and 6:30pm. You will pick up your camper rental at an Indie Campers Pick-Up Center, and you will get a short introduction of the van and sign the contract. We provide the fuel tank ¼ full and with the extras you might have selected during the check-in process.<br>\nAll that remains is receiving your keys and driving off in your RV rental! In case of delay, you should contact us by phone. Secondary alternatives are via the Live Chat on the bottom right of our website or Email (reservations@indiecampers.com). \n"}},{"@type":"Question","name":"How does Drop-off work with RV rentals?","acceptedAnswer":{"@type":"Answer","text":"Our standard check-out times are between 8:00am and 11:00am. Before drop-off, please pack your bags to save time at checkout, clean the dishes, empty the waste water tank, clear and turn off the cooler, clean the campervan inside and out, empty and clean the chemical toilet, fill up the fuel tank to original level, and please respect the drop-off hour. "}},{"@type":"Question","name":"What is the super flexible cancellation policy?","acceptedAnswer":{"@type":"Answer","text":"If you cancel your reservation, there will be different options available depending on when you cancel.  When cancelling 15 or more days prior to the scheduled pick-up date, you will be reimbursed the whole amount you paid until that date. If you cancel your reservation less than 15 days and more than 48 hours prior to the scheduled check-in date, you can choose between a 50% refund of the amount you already paid until that date or receive a flexible travel voucher corresponding to 100% of the total amount already paid. Check additional information on how to use your voucher, how to cancel your booking and the cancellation policy on our Help page."}},{"@type":"Question","name":"Where can I stay overnight in my RV rental?","acceptedAnswer":{"@type":"Answer","text":"We recommend staying at campsites or designated areas for campervans. Please always check in advance, if you are allowed to stay in the spot you have chosen.<br>\nWild camping is not allowed in most countries, and you should be respectful of the local laws and nature wherever you camp and stay overnight.\n\nMost campsites provide a space to empty the gray water tank and refill the fresh water tank. Another advantage of staying at a campsite is that most campsites provide washing machines in their sanitary buildings, which you can use to do your laundry. \n"}},{"@type":"Question","name":"What will I need to show the authorities when traveling with an RV rental?","acceptedAnswer":{"@type":"Answer","text":"When crossing any border, please have all documents ready for inspection, including ID, driver’s license and your rental agreement. You may need additional documents for travel outside the European Union. <br>For information on traveling during COVID please go to the official government COVID-19 websites for the countries you are visiting.<br> When interacting with the authorities, the only vehicle document you need to present is the rental agreement. If you’re caught by a speed or toll-road camera or commit some other traffic offense we will be contacted by the authorities, and you will be charged a fee on top of the fine. You will receive an official notice that can take up to a year to arrive. If you believe that the fine wasn’t fair and you can prove it, get in touch with us so we can help you dispute both the fine and the fee."}},{"@type":"Question","name":"For RV Owners: Who can join Indie Campers Marketplace to rent out their RV?","acceptedAnswer":{"@type":"Answer","text":"On the Indie Campers Marketplace private and professional campervan owners can rent out their campervan to travelers. We give RV owners access to the global RV market, through access to Indie Campers’ customer base of over 5 million annual website users. The only requirement we ask for is your quality-assurance and having your customers' satisfaction as a primary goal. Only the highest-quality offers will join Indie Campers, which will increase customers' trust in your offers right away. In return, we offer our technology to optimize your earnings and assure customer satisfaction and trust through the whole booking and rental process. Visit our Rent my RV page to learn more about how you can join. Unfortunately, this program is not available in the US. "}}]}