efros.com

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{"@context":"https://schema.org","@type":"FAQPage","@id":"https://efros.com/#faq","isPartOf":{"@id":"https://efros.com/#webpage"},"mainEntity":[{"@type":"Question","name":"What is the difference between an MSP and an MSSP?","acceptedAnswer":{"@type":"Answer","text":"An MSP runs your IT operations: helpdesk, devices, network, backups, Microsoft 365 administration. An MSSP runs your security operations: 24/7 SOC monitoring, threat detection, incident response, compliance evidence. They are not the same job. Most mid-market companies need both, which is why we do both under one contract."}},{"@type":"Question","name":"Does EFROS replace our current IT provider?","acceptedAnswer":{"@type":"Answer","text":"Often, yes. That's usually the cleanest fit. We can also work alongside an internal team in a co-managed model where we own specific layers (security operations, Microsoft 365, system integration) and your team owns the rest. We write down where the boundary sits during onboarding so nobody has to guess later."}},{"@type":"Question","name":"Can EFROS work with our internal IT team?","acceptedAnswer":{"@type":"Answer","text":"Yes. Co-managed engagements are common, especially in our Secure Operations and Fortress SOC tiers. We bring the security operations layer; your team keeps user-facing IT."}},{"@type":"Question","name":"Is the free Security Score safe?","acceptedAnswer":{"@type":"Answer","text":"Yes. The Security Score is a read-only external assessment. We check publicly observable signals: DNS, email authentication (SPF, DKIM, DMARC), TLS, HTTP security headers, subdomain enumeration, and reputation. We do not log into anything, install agents, or run intrusive tests."}},{"@type":"Question","name":"Do you need passwords or access to scan our domain?","acceptedAnswer":{"@type":"Answer","text":"No. The scan is entirely external and read-only. You give us a domain name. We look at what the open internet sees. No credentials, no agents, no inbound network access."}},{"@type":"Question","name":"What size company is EFROS best for?","acceptedAnswer":{"@type":"Answer","text":"EFROS serves SMB, mid-market, and enterprise organizations. Engagement scope is driven by risk profile, workload mix, regulatory obligations, and operating requirements, not by employee headcount. Typical engagements include fully managed IT, co-managed operations alongside an internal team, vendor consolidation, executive risk reporting, and Fortress SOC coverage for higher-risk environments. The best indicator of fit is the workload (Microsoft 365, hybrid cloud, regulated data, multi-vendor stacks) and the industry vertical, not the employee count."}},{"@type":"Question","name":"Do you support Microsoft 365?","acceptedAnswer":{"@type":"Answer","text":"Yes. Microsoft 365 administration is included in our Core IT tier. Microsoft 365 security baseline (Conditional Access, Defender XDR, Intune, DLP) is included in Secure Operations and Fortress SOC. Specific vendor partnership and credential details are released under NDA via the Trust Center."}},{"@type":"Question","name":"Do you provide 24/7 monitoring?","acceptedAnswer":{"@type":"Answer","text":"Yes. The Fortress SOC tier includes 24/7 Security Operations Center coverage with named escalation paths and pre-authorized containment actions documented in the IR policy you sign during onboarding."}},{"@type":"Question","name":"Do you help with business email compromise?","acceptedAnswer":{"@type":"Answer","text":"Yes. We contain compromised accounts, preserve forensic evidence, reset trust across affected systems, and harden Microsoft 365 against repeat compromise. Available as part of Secure Operations and Fortress SOC, or as a standalone incident retainer."}},{"@type":"Question","name":"Do you support logistics and trucking companies?","acceptedAnswer":{"@type":"Answer","text":"Yes. Logistics and freight is one of our six industry verticals. We protect dispatch, ELD, GPS, TMS, accounting, VoIP, and driver communications, with specific BEC and ransomware controls relevant to the industry."}},{"@type":"Question","name":"Do you offer VoIP and 3CX management?","acceptedAnswer":{"@type":"Answer","text":"Yes. We deploy, manage, and support 3CX phone systems including SIP trunking, mobile apps, video, and contact center. Vendor partnership documentation is available under NDA via the Trust Center. See the 3CX service page for what's included."}},{"@type":"Question","name":"How fast can we start?","acceptedAnswer":{"@type":"Answer","text":"Typically two weeks from contract to live monitoring. Day 0 to 14 covers contract, SLA, named contacts, secure access, and any priority-1 fixes in parallel. Day 15 to 30 brings monitoring online. Full steady-state operations by Day 90. The exact path is documented at /how-we-engage."}},{"@type":"Question","name":"Do you offer AI governance and US AI-law compliance?","acceptedAnswer":{"@type":"Answer","text":"Yes. AI Governance is a specialized program at EFROS, mapped to NIST AI RMF 1.0 and ISO/IEC 42001, plus state AI laws — Colorado SB 26-189 (the amended AI law: transparency/disclosure, effective 2027), NYC LL144, CA AB 2013 — and applicable sector overlays (HIPAA, SR 11-7, CMMC). The program covers AI inventory and shadow-AI discovery, vendor risk and BAA negotiation, policy and acceptable-use enforcement, Microsoft 365 Copilot tenant configuration, and quarterly board-grade reporting. Entry engagement is a fixed-fee AI Risk Audit; recurring tiers are AI Governance Foundation and AI Governance Operations. Full detail at /services/ai-governance/."}},{"@type":"Question","name":"Do you support HIPAA-regulated healthcare organizations?","acceptedAnswer":{"@type":"Answer","text":"Yes. Healthcare is one of our core verticals. We operate HIPAA-compliant Microsoft 365 with BAA, manage PHI Security Rule controls (administrative, physical, technical safeguards), execute BAAs with clinical AI vendors (Abridge, Suki, DAX, Heidi, MS DAX Copilot), and produce the documentation HHS-OCR examiners actually open. Healthcare-specific AI governance overlays Colorado SB 26-189 (the amended AI law: transparency/disclosure, effective 2027) and HHS-OCR Section 1557 algorithmic non-discrimination requirements. See /resources/colorado-ai-act-healthcare/ for the healthcare deployer playbook."}},{"@type":"Question","name":"Do you handle CMMC Level 2 readiness for defense supply chain?","acceptedAnswer":{"@type":"Answer","text":"Yes. CMMC 2.0 Level 2 readiness is a defined service. We run a NIST SP 800-171 R2 gap assessment across the 14 control families, produce the System Security Plan (SSP) and Plan of Action and Milestones (POA&M), implement controls for CUI handling, federate to an authorized C3PAO for assessment, and operate ongoing evidence collection. The free CMMC Readiness Quiz at /tools/cmmc-readiness/ gives you a directional readiness score plus gap list before the formal engagement scopes a remediation budget."}}]}