captable.io

{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "name": "Important update for LTSE Equity customers",
  "description": "Important update for LTSE Equity customers regarding the sunsetting of the LTSE Equity platform and transition to Astrella.",
  "url": "/equity-captable-management",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "Why is my cap table provider changing?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "LTSE Equity is exiting the cap table business to focus its efforts on other parts of its business. After an intensive review, LTSE Equity selected Astrella to provide continued service to its customers as LTSE Equity believes that Astrella offers the best cap table product and customer service for LTSE Equity customers."
      }
    },
    {
      "@type": "Question",
      "name": "If I agree to transition my company's account to Astrella, will my existing agreement with LTSE Equity be honored or amended?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Your existing agreement with LTSE Equity will be honored."
      }
    },
    {
      "@type": "Question",
      "name": "What do I need to do in order to begin the transition process?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact support@ltse.com to begin the transition process."
      }
    },
    {
      "@type": "Question",
      "name": "What happens after I opt-in?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Your account will be frozen from making any changes. The Astrella implementation team will be added to your account, then, an implementation manager will reach out to you in order to begin the transition process."
      }
    },
    {
      "@type": "Question",
      "name": "Will I be required to accept Astrella's Terms of Service, and will the LTSE Equity Terms of Service no longer be in effect?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "When you transition your cap table to Astrella, you will be asked to accept Astrella's Terms of Service. When you're asked to accept Astrella's terms, it is for the use of their platform. As mentioned above, the payment terms of your existing agreement with LTSE Equity will be honored for the remainder of your annual term."
      }
    },
    {
      "@type": "Question",
      "name": "How will billing and payment be handled during the transition period?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We have already paused payments for all services. If you were on an annual plan, we will be processing refunds, and you should receive them in the weeks following March 30."
      }
    },
    {
      "@type": "Question",
      "name": "Should I expect any disruptions in service while switching providers, and how will they be handled?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We will do our best to minimize service disruptions during the transition. If you choose to transition to Astrella, you will have access to the Astrella Support team following your opt-in."
      }
    },
    {
      "@type": "Question",
      "name": "What measures are in place to ensure the security and privacy of my cap table data during the transition?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Review Astrella's privacy policy for information on security and privacy measures during the transition."
      }
    },
    {
      "@type": "Question",
      "name": "Will my cap table data be shared with third parties during the transition?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Your confidential cap table data will only be shared with authorized personnel involved in the transition process."
      }
    },
    {
      "@type": "Question",
      "name": "What if I choose not to assign my company's data to Astrella?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact support@ltse.com to discuss your options if you choose not to assign your company's data to Astrella."
      }
    },
    {
      "@type": "Question",
      "name": "How can we address any privacy concerns or data protection questions during the transition?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "You can contact our data protection team or customer support to address any privacy concerns or seek clarifications on data protection measures."
      }
    },
    {
      "@type": "Question",
      "name": "How long do I have to decide whether to transition my company's cap table data?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact support@ltse.com for information about the decision timeline."
      }
    },
    {
      "@type": "Question",
      "name": "What if my cap table is not up to date?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "On April 30, we saved all cap table data as of that date."
      }
    },
    {
      "@type": "Question",
      "name": "Who can I reach out to at Astrella?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "If you would like to speak with the team at Astrella, please reach out to Jayne Taylor at jayne.taylor@equiniti.com."
      }
    },
    {
      "@type": "Question",
      "name": "Is there a demo of the Astrella platform?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Astrella offers weekly product demos that you can register for to see the platform in action."
      }
    }
  ]
}